KTM / Keretapi Tanah Melayubehaviour of the staff in counter

T Dec 01, 2018

This is the second time happening to me . It's about I'm gave the counter ladies rm10 and asked her topup rm5 only to my komuter link student card but she topup rm10 . She was busy with her Instagram when I went to the counter then when I pass my money she not clear means supposedly she must ask first to re-confirm how much she need to topup .. doesn't means if I pass her rm100 means I'm going to topup rm100 or if i pass rm50, it's not mean I'm going to top up rm50 ?? It's happen in ktm kajang, morning 8.30. More then that she is answering me once topup "lain kali boleh gunakan" she not even ask sorry for the incident and who is she to told that next time still can use or not, she just a worker and it's not her money as well to simply decide it.. ktm berhad need to take action on it to not happen this incident any more ..

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