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KTM / Keretapi Tanah Melayu
KTM / Keretapi Tanah Melayu Customer Service Phone, Email, Contacts

KTM / Keretapi Tanah Melayu
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www.ktmb.com.my
www.ktmb.com.my

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1.0 491 Reviews

KTM / Keretapi Tanah Melayu Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from KTM / Keretapi Tanah Melayu with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KTM / Keretapi Tanah Melayu reviews & complaints 491

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Newest KTM / Keretapi Tanah Melayu reviews & complaints

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6:48 am EST

KTM / Keretapi Tanah Melayu pintu ktmb komuter kadangkala tutup mengambil masa yang panjang, kadangkala cepat sangat.

Sebelum ini saya pernah tunggu selama 30 minit di dalam train kerana pintu tak tutup. Saya pernah juga sampai kat pintu dah tutup (maximum 3 minit). Saya tak tahu macam mana saya nak keluar kerana pintu dah tutup. Hal ini menyebabkan saya kena tunggu satu jam untuk naik training yang seterusnya untuk balik ke destinasi asal saya.

Saya ingin memberi pendapat bahawa jarak masa pintu buka dan tutup bagi setiap stesen dipuratakan agar masalah yang saya hadapi tidak berlaku dan ingin mengetahui apakah tindakan yang perlu dilaku sekiranya menghadapi keadaan seperti yang saya hadapi.

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8:39 pm EST
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KTM / Keretapi Tanah Melayu servis teruk

Saya nak buat complaint tentang kenapa saya dicharge rm 10. Begini saya dah sampai ktm sungai buloh dalam anggaran 7.49 pagi. Saya nak ke rawang. Namun begitu, train hanya ada pada 7.29 pagi. Dan train seterusnya dalam 10.06 pagi. Dah lah saya kena tunggu berejam. And kemudian saya nak ke toilet. Eh eh boleh pulak saya dihalau dan tak boleh masuk. KATANYA BOSS SEDANG MENGAMUK. What the heck. Boss awak sedang mengamuk dengan awak, itu awak punya masalah bukan saya! Dah la tak bagi masuk tandas. Nak ke tandas seberang tutup sebab sedang renovate ape benda tah. Terpaksa la saya keluar guna tandas MRT SUNGAI BULOH. cube teka what happened next. Bro aku tak naik lagi ktm but aku kena charge RM 10 kepala hotak kau la. For what. Oh kena charge sebab duduk free free saje saje tunggu ktm Macam orang bodoh dekat station? Macam ni ke servis ktm? Hidup jangan cuba menyusahkan orang lain.

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2:56 am EST
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KTM / Keretapi Tanah Melayu unethical behaviour

The staff ( I reckon the supervisor of KTM Ipoh branch ), a Malay guy n his 50s. He was very rude and using words that are impolite. He also prompt the new girl to do the same thing. He did not even apologise.

The incident happen as such :
1) When I approach the KTM girl, (i reckon she is the new girl) to buy a ticket, she asked for my IC, I was looking for it and I said pls wait for a second.the Malay guy from behind said tunggu tunggu apa, card saja cepatlah.
2)The new girl also imitate his actions

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5:53 pm EST

KTM / Keretapi Tanah Melayu waiting too long

Date: 22 Dec 2019
Time range: 21.32 pm - 02.28 am (from kluang to Triang)

I have been taking many time with ktm. This is the first time I not satisfied.
I don't know what happen occurred just now, because I have wait at least 5 hours at station Gemas since 12am. The time I wrote was 06.50am.
Nobody announced, noticed passenger what happened. What I know from they is the train can't function.
I just want to say why don't send us by bus or another train to our destination? I very disappointed with your service.

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9:12 am EST

KTM / Keretapi Tanah Melayu charged twice with only one otp no. was given

This is the first time i booked train ticket through website. When came to the payment that i booked first time, no OTP no. was requested.

And the computer shown a note "sorry...the transaction bla bla bla...".

Then i forced to make a second booking. This time i received the OTP no. And i keyed-in the OTP no. too. The page jump to "print'. It's mean the transaction was successfull.

But when i received my credit card statement, it's shown that there are 2 same transactions figures were charged?!

I try to log in and check, my goodness, it's shown 2 BOOKING TRANSACTIONS?!

How come this will happend? ONE OTP PROVIDED but APPROVED AND CHARGED IN TWICE?!

Please check the belows two transactions : -

Reference Id Ticket Id Booking Date Departure Arrival Origin Destination Train No Action
[protected] [protected]
18/11/2019 23:11
23/12/2019 07:30:00
23/12/2019 11:54:00
BUTTERWORTH
SENTRAL KUALA LUMPUR
9321

[protected] [protected]
18/11/2019 22:43
23/12/2019 07:30:00
23/12/2019 11:54:00
BUTTERWORTH
SENTRAL KUALA LUMPUR
9321

I hope that there is one transaction to be refund.

Thanks.

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7:36 am EST

KTM / Keretapi Tanah Melayu kepadatan penumpang tren di jajaran padang besar - butterworth

Perkhidmatan tren komuter jajaran padang besar ke Butterworth sentiasa sesak dengan penumpang (Ditambah pula rakyat asing spt thailand, rohignya, Bangladesh, indonesia, dll)

Tren yg sentiasa penuh, padat, ada situasi tidak dapat naik tren kerana tren penuh selalu terjadi (terpaksa menunggu next trip lbh kurang 1jam)

Peningkatan jumlah penumpang setiap masa, namun pihak ktmb masih menggunakan tren lama dan pendek (3 gerabak) sedangkan situasi semasa memerlukan tren panjang dan baru (6 gerabak).

Perkara ini telah lama berlaku namun tiada tindakan yg diambil. Amat kasihan kepada penumpang warga emas, ibu mengandung dan ibu dgn anak kecil yg terpaksa bersesak2 berebut utk naik tren (spt di pakistan @ india kdgkala)

Selain itu, tren lama ini sangat panas kerana penyaman udaranya tidak berfungsi dgn baik.

Mohon pihak yg berkaitan untuk membantu menambahbaik dan menyelesaikan isu lapuk ini. Sekian lama pengguna ktm berdepan masalah dan situasi penat ini.

Terima kasih.

Perihatin dengan masalah rakyat.

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1:32 am EST

KTM / Keretapi Tanah Melayu deduction touch & go and skip time ktm

4 dec saya tunggu ktm 8.16 at sungai buloh dan keluar semula daripada ktm, kenapa ktm deduct rm10, its not fare untuk penumpang yang tak naik ktm pun, sepatotnye jaduak ktm sampai sungai buloh ke tanjung malim ade pada jam 8.16, tapi ktm skip and akan sampai jam 10.55, bila saya keluar and touch kad pada mesin terus deduct rm10, ktm tak sepatotnye deduct duit kad penumpang disebabkan kesilapan ktm delay.

Ktm tanjung malim ke pelabuhan klang tolong la kerapkan jadual tu, bukan stop hanya di sungai buloh je, susahkan penumpang yg ke pelabuhan klang pada jam tengahaari & petang.

System ktm sekarang makin teruk berbanding dulu, harga naik tapi service teruk.

Staff ktm tolong la bagi service yang betul pada soalan penumpang jangan sambil lewa.

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8:31 pm EST

KTM / Keretapi Tanah Melayu port klang to tanjung malim line

Port Klang to Tanjung Malim line is the only train system that connects segambut, kepong and rawang to KL city center.
However, the last train is 7 pm to head back to segambut, kepong and rawang from KL.

I am pretty much wondering why and how such decision is being made?
It is pretty illogical to assume everyone finished their work before 7 when you have shopping malls that closed at around 10 or 11.

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10:05 pm EST
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KTM / Keretapi Tanah Melayu ‘well’ manner of ticket checker at the entrance of gate b kl sentral

I am one of the passengers, taking EP 9202 train on 30/11/2019 Saturday 9.55 a.m.. The reason for me to make this complaint to your company (KTMB) was because of a ‘good' experience given or provided by one of your ‘well-trained' employee on the date and time stated above at the entrance of Gate B. Please make sure if the ticket checkers are unable to get every ticket checked at the entrance during crowded situation, you can either make the entrance narrower or get 2 checkers by standing both side of every queue and entry, to make sure each and every ticket is perfectly checked. The incident I faced, was a ticket checker spoke to me rudely when i was entering the gate, the volume shouldn't be so high as this is considered as a servicing industry. I am not saying customers is King and should be prioritized, but treating better between each other. Ticket checkers should be serving customers politely and also solving problems in a good manner. I believe that it could come out with a win-win situation at the end. Other than that, do train your employees well when going through ticket checking process, not everyone of us has the profession in psychology by knowing what is the checkers' thoughts. I am not mentioning all of the employees have the same problem, but few of them. Do train your employees to react every time when checking tickets, and not just seeing your ticket and giving no responses. A simple ‘OK' or a small face expression are better than doing nothing. I believe this is as easy as ABC. Other than that, I truly wish that your company will make some improvement on your employees by getting them training courses to serve customers politely to avoid any misunderstanding that could be happened anytime and anywhere like I did. Thank you.

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9:55 pm EST

KTM / Keretapi Tanah Melayu no ticket given after online banking for it

I have paid a total of RM72 on 29/11/19 to buy two train tickets in which the route is from KL Sentral to Ipoh. Train : 9032 Date : 23/12/19 Time : 7:40pm Seat : coach E(2A and 2B)

I have waited a whole day for the ticket but still didnt get it and i am sure that i have paid for it through maybank online. The attachment below is the proof of it. Please contact me and send me the tickets as soon as possible. Thank you

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Alex Khor
, US
Nov 30, 2019 12:18 am EST

I have paid a total of RM44 on 29/11/19 to buy two train tickets in which the route is from KL Sentral to Ipoh. Train : 9030 Date : 3/12/19 Time : 4.00pm Seat : coach A(8C and 8D)

I have waited a whole day for the tickes but still didnt get it and i am sure that i have paid for it through maybank online. The attachment below is the proof of it. Please contact me and send me the tickets as soon as possible. Thank you

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3:44 am EST

KTM / Keretapi Tanah Melayu discount 50% ets fare for pensioner and wife.

I was asked to pay the full amount of fare for my wife trip from Butterworth to KL Sentral at Butterworth Station on 19/11/2019. Eventhough my wife has not been granted citizenship, she is my wife and duly registered to JPA as beneficiary to all benefits granted to a penshioner's wife. Her name is stated in my Pesara Kad and I don't understand why her citizenship is to be blamed. She even had surgery in Govt. Hospital before and was granted as should all the benefits set forth for Govt servant's wife. Cakap tak serupa bikin.

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2:10 am EST
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KTM / Keretapi Tanah Melayu operator and ticket machine

I'm trying to top up my card but no operator at the counter and all the ticket machine were out of service at the station Angkasapuri. Very inconvenient to me and wasting of my time, I've been waiting there for almost 15mins, then I decided to contact to the customer service. At the end, I'm missed out the train and I have to wait for another 30mins for the next train. Very hot there, you should have provide a replacement operator since your machine is not working. Very bad service.

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9:35 am EST

KTM / Keretapi Tanah Melayu the new komuter schedule from pulau sebang to kl

t was only the other day I praised KTM for their punctuality. Today the trains are punctual but the schedule of the trips are disheartening. KTM is only considering the commuters who are travelling direct to KL. What about those who board the train at smaller stations. We have to wait a whole hour before the next train arrives to pick us up to go to work. As the 6.56 am & 7.17 am trains from Seremban have been removed from the schedule. The train which leaves Seremban at 6.36am is very crowded. Many of us have to stand in the train from Seremban to KL. KTM please improve your services and not make it worse. Don't always think of the city dwellers, we people who live in places such as Labu, Bangi & Serdang are also Malaysians who pay our fare duly. Please reinstate the 6.56 am train. We have to reach our workplaces on time. Consider those commuters who aboard the train at small stations and also alight from the train at small stations. There are commuters who travel from Labu to Bangi. We have to reach our workplace on time. By missing the 6.36 am train we have to wait a whole hour before we board the next train. The services have gone down down with the new schedule. Do consider the commuters who are travelling from small towns. Imagine the train was so crowded when it reached Serdang. Serdang to KL is such a long journey. Please improve your services. Today I had to stand from Seremban to Serdang in the train. No place to sit. When we board the train in Seremban itself it is already very crowded. Please re-instate the 6.56 am train, consider those who are going to work in places such as Bangi, Bandar Baru Bangi, Serdang areas and those who take the various transport from Serdang station to reach their place of work. We have to have the 6.56 am train, it helps us to reach our workplace on time. The 7.36 am timing is not friendly. We will be late. Imagine those who reach TBS and have to take the LRT. It is not possible for us to reach our workplace early. Be considerate. We know you travel in posh cars but do consider our plight. We want a better Malaysia.

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9:15 am EST

KTM / Keretapi Tanah Melayu service provided at ktm kobah is very poor. the staff is low in manner.

I decided to make complaint after several time the staff simply throw the balance at me .Same thing goes to my friend. Asking for price but the staff give rude responds with high voice tone. I think most of the customer faces the same situation. This is not relevant because he is serving a service. If he ( counter staff) had personal problem, he cannot brings to work. Reputation of the KTMB Kobah services can be affected. I hope KTMB can take actions on this matter. Thankyou

KTMB Kobah, 22:05, 19 November 2019

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Noname23890
, US
Feb 04, 2020 4:03 am EST

Every single KTMB stafts is rude. Only low life losers are hired to run this company. My advice is to avoid using their service at all cost.

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9:40 pm EST
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KTM / Keretapi Tanah Melayu sistem ktmb tidak terperancangan

System online ktmb error sejak awal pagi, ktmb tiada cara penyelesaian dan mengakibatkan rakyat setempat sungai petani menunggu Selam 5~8 jam untuk dapatkan tiket .
counter untuk buka perayaan tiket sepatutnya berlainan line dan bersedia untuk perkhimatan, ini menyebatkan untuk membeli keesokkan pagi tersesat .
e-pay mesin sepatutnya disediakan setiap cawangan ktmb bagi menyelakkan.
pengguna tidak dapat call e_aduan ktmb walaupun banyak kali call dan perkerja counter ktmb tidak sopan bila memjawab dan bagi alasan tunggu shj yg boleh dan tiada cara penyelesaian samaada masa rakyat cuma dibuangkan untuk menunggu untuk mendapatkan tiket
Line warga tua tidak disediakan, counter tiket ada 5, tetapi cuma buka 3shj.yg 2 kosong shj/mesin pun tiada

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4:45 am EST

KTM / Keretapi Tanah Melayu system down and did not received e-ticket

Today, I have purchased ETS ticket from Ipoh to KL sentral around 3pm using app. After my payment done, the system down. I cannot download my ticket and i only received transaction successful email but not e-ticket. I try to login again but it said my id pw incorrect. So i try to reset the pw but unsuccessfully because I did not received any email to reset it. It waste my whole day just to purchase nothing ?

Pls send me the e-ticket and help to reset pw.

Email: [protected]@gmail.com

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9:36 pm EST
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KTM / Keretapi Tanah Melayu online not available and extremely slow of counter service

Train ticket for December 2019 and January 2020 started selling on 18/11. Line up just to get a ticket number since 6.20am...ticker selling suppose to start 8.30am but started only approx 9.20am in Ipoh station. From one number to another number it took about 30 MINUTES TO ONE HOUR for next number to be call...WHAT TYPE OF SERVICE IS THIS. ALL BECAUSE OF MONOPOLY BUSINESS...NO PROPER PLANNING BY MAMAGEMENT...AFTER SO MANY YEARS IN OPERATIONS...JUST COULD NOT BE BOTHER HUNDREDS AND HUNDREDS OF CUSTOMER IS WAITING ESPECIALLY MAJORITY WAITING IS OLDER PEOPLE.

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12:42 am EST

KTM / Keretapi Tanah Melayu ktm service - kl sentral to kepong

Why is the KL Sentral to Kepong train (time 19.43 and 21.16 from KL Sentral) has been removed from the 16th November 2019? The train from KL at night is already so limited. My daughter, a collage student takes the 18.54 hr train every day. There are also so many working people who cannot make it for the earlier train. Your change REALLY CAUSE MUCH INCONVENIENCES to us. Can you at lease add back one or two train for the night ? How long more we have to suffer from these ? It's been delay for a long time.

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4:10 am EST

KTM / Keretapi Tanah Melayu train ticket

On the 11 Nov 2019 at 09:31:35, I using your ktmb mobile ticket to buy 2 ticket from butterworth to KL Sentral at 0730. I had done my transaction using Maybank online payment via iPay88 RM118 already deducted from my bank account but today I going to print ticket at train station Alor Setar but the worker said that didn't have any ticket brought by me. So I called call center and asked. The call center who attended me told me that my ticket does not success but my money already deducted. How can be like this now I need to pay RM158 to buy another 2 ticket at 0605. I very angry why when I paid u all didn't give me the ticket and didn't give me a call if the payment had not successful. Please be responsible on your work. Don't make a shame although I am a Malaysian. Please have a look into the complaint and make your service better especially online. Thanks for your convenience on this complaint.

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9:37 pm EST

KTM / Keretapi Tanah Melayu staff kaunter ktm tbs

Kepada brother yg jaga kaunter 14 Nov 2019 10 pagi. Terima kasih sebab bro saya terlepas ktm yang pengakhirannya kena tunggu almost 1 hour untuk next train. Terima kasih banyak sebab jawab soalan saya acuh tak acuh dan jawab lain awalnya then kali bila saya tanya lagi sekali baru nak tolong check. Semoga bro diberkati dgn rezeki yang Dia beri. Amin

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KTM / Keretapi Tanah Melayu In-depth Review

Overview: KTM, also known as Keretapi Tanah Melayu, is a renowned train operator in Malaysia. With a rich history and background, KTM has been providing reliable and efficient train services for many years. The company offers a wide range of key services and offerings, catering to the diverse needs of passengers.

Ticketing and Booking: KTM ensures a hassle-free online ticket booking process, allowing passengers to easily secure their seats. The availability of different ticket types, including economy, business, and first class, provides options for passengers with varying preferences and budgets. Ticket pricing is reasonable and affordable, making train travel an accessible option for many. Additionally, KTM offers flexibility in changing or canceling tickets, ensuring convenience for passengers. The ticketing system and customer support are efficient, ensuring a smooth experience for travelers.

Train Services: KTM covers a wide range of train routes and destinations, connecting various cities and towns in Malaysia. The frequency and punctuality of train services are commendable, ensuring that passengers can rely on KTM for timely transportation. The train compartments are comfortable and clean, providing a pleasant journey for travelers. Amenities such as Wi-Fi, charging ports, and food services are available onboard, enhancing the overall experience. KTM also prioritizes accessibility for passengers with disabilities, ensuring that everyone can travel comfortably.

Customer Service: KTM's customer support is highly responsive and helpful, addressing passengers' queries and concerns promptly. The information provided by customer service representatives is clear and accurate, ensuring that passengers have the necessary details for their journey. KTM also offers assistance to passengers with special needs or concerns, ensuring a comfortable and inclusive experience for all. The complaint resolution process is effective, demonstrating KTM's commitment to customer satisfaction.

Safety and Security: KTM prioritizes passenger safety by implementing various measures. The company complies with safety regulations and standards, ensuring a secure journey for passengers. Security measures are also in place at stations and onboard trains, providing peace of mind to travelers. KTM has robust emergency preparedness and response capabilities, ensuring the safety of passengers in unforeseen circumstances.

Infrastructure and Facilities: KTM's train stations are well-maintained and clean, providing a pleasant environment for passengers. Parking facilities are available, catering to passengers who prefer to drive to the stations. The company ensures accessibility for passengers with disabilities, with facilities and assistance in place. Signage and information boards are strategically placed for easy navigation. Amenities such as waiting areas, restrooms, and food outlets are provided at stations, enhancing the overall experience for passengers.

Overall Experience: Personal experiences with KTM have been positive, with reliable and efficient services. In comparison to other train operators, KTM stands out in terms of service quality and value for money. The ticket prices are reasonable, considering the level of comfort and amenities provided. While there is room for improvement, such as expanding the range of amenities onboard, KTM's overall performance is commendable.

User Reviews: User reviews from various sources indicate high levels of satisfaction with KTM. Common feedback highlights the punctuality of train services, helpfulness of customer support, and cleanliness of train compartments. Some passengers have also praised KTM's efforts in ensuring accessibility for passengers with disabilities. However, there are occasional mentions of limited food options onboard and crowded stations during peak hours.

Conclusion: KTM is a reliable and efficient train operator in Malaysia, offering a wide range of services and amenities. The company prioritizes passenger safety and provides excellent customer service. With reasonable ticket prices and comfortable train compartments, KTM offers value for money. While there are areas for improvement, such as expanding onboard amenities, KTM's overall performance is commendable. Potential customers can confidently choose KTM for their train travel needs.

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