Intercape
reviews and complaints

Date of incident : 28 January 2024

Time : 13h45 Place : Mosselbay Shell Garsage

Confirmation Number : 2801242130xw745

When loading the passenger luggage on to the Intercape Sleepliner the driver of the bus demanded an extra R 100.00 from the passenger, according to the driver that the passenger was exceeding the 20Kg weight limit on luggage allowed. This happened without making sure about the weight of the luggage. He also did not issue a receipt for this Extra R 100.00. The passenger is very upset because that money was to pay for something to eat or drink on the journey.

This bus broke down twice from Mosselbay to Paarl and instead of arriving at 20h15 in Somerset West the passenger due to this breakdown problems only arrived in Somerset West at 23h25 without having money for any beverage for nine hours. The passenger never got the R 100 back

Mr Annandale Cell [protected]

I am very disappointed in your poor service on the 19 December 2023 i traveled on bus 073 from Matatiele to Johannesburg and it was very unpleasant with a foul smell of urine from matatiele i complained and the driver told us they will fix it in Kokstad when we got there he went to the intercape offices and told us he cannot assist us. We traveled on unhealthy and it is very unethical if you guys as we cannot even use the toilet because the male facility is blocked and full of urine which is very unfair because one of the reason we book the bus is because it has toilet facilities I am very disappointed and i feel abused as we traveling in these conditions till Johannesburg as if we didn't pay

Bus was supposed to arrive in Bethlehem at 01:05. By 01:35 it still hasn't arrived and no communication received from Intercape. Called the Customer Service number and was informed the reason the bus is late, was because the drivers received it late from the depot...resulting in the bus running late with 1 and half hour.

Poor timekeeping, poor service, no communication.

Judging by the amount of negative reviews, it is also clear that they don't even care about it.

My name is Mabatho, I was suppose to board a bus at 1:15 in Harrismith, got there early and waited. Three buses came while I was waiting and they all didn’t take me, I called customer service and they said my bus was there and it left. Mind you I went to every bus, the one I suspect she is talking about the driver said he only wants a Mabaso, he kept on saying Mabaso and I said I’m Mabatho went to another one while that one was there and he checked my ticket and said my bus is still coming it’s in Ladysmith, two bus drivers made a mistake yet I cannot be boarded in another bus or refunded? I have something to do in Johannesburg yet I’m late and they tell me I should just write a complaint there’s nothing they can do. What about the inconvenience this has cost and my money?

I am not happy with the driver of the Intercape who drove us from Jhb to Durban. From our departure his driving was not satisfactory. However we thought it was just a bumpy ride.

We relaxed as he then started to drive with a normal speed until we passed Howick where there was a lot of mist, the driver started to speed and harsh accelerated competing with the Greyhound driver, risking our lives and not giving an ear to our cries as we begged him to slow down.

They continued competing in the thick mist until the Greyhound off ramped in Pietermaritzburg. The driver totally ignored us and continued speeding while we sitting on the edges of our sits, praying that we make to our destination

Travelling on Intercape bus from Port Elizabeth was not pleasant... The bus arrived late in Port Elizabeth... Not even far out they pull off for bathroom and refreshment... Next stop Mosselbay... Between Mosselbay and Robertson toilet not functioning.. Water... Faeces... Urine... Smell unbearable... I personally ask if is possible to use garage toilet... Driver bluntly refuses... Says he will leave me behind... Some passengers relieving themselves on side of road in urban area... I am told to piss on bus tyre... What about the women on the bus... We are not bloody livestock... We are humans...customers using your service... I dont think i would ever want to use their busses again... It was the 901 bus...

Worst experience ever 22 november 2023 at 10h30 and terrible customer care park station intercape window, by yandiswa nduna, and still urgues with me when I show her my phone that no 1 from intercape called me. They canceled a trip and did not inform us, then it was our problem. I needed a refund so I could book another bus and continue with my journey, and was not given, told to go back to agent. And the useless manager. And worse, I realize they canceled 1 ticket instead of 2. And I want all my money back 🚮

I am writing this message very sad by how I was treated today. I’ve been using Intercape since 2017 till today “hope it’s the last time”.

I booked a bus from Harris to Midrand. The bus was suppose to pick me at 15:15 and I arrived there before 15:00.

I waited there patiently as I have always been. The bus arrived around 15:30 and I was told that my name doesn’t appear on the list, they only have 2 people on their list. When my husband call they told him that bus left at 15:35.

I don’t understand because I was already there and I went to those 2 drivers.

I do have witnesses and I know to you this might be just an incident that has just happened. I am really hurt and disappointed in your service.

What pains me a lot is the fact that I went to the bus and I was returned . Is it my fault that my name did not appear on their tablets? WOW! 🥹.

The bus that i was supposed to board on in Wolmaransstad to Pretoria was scheduled to depart 02:05 instead the bus departed 01:35 without even notifying me as the customer. I believe it is the policy of Intercape to call their clients and confirm before departing especially when its before departure time.

I hope this complaint will receive due attention and feedback be provided. Thank you.

Thank you for friendly drivers you provided us with. However, I find it very disappointing that a well established bus , which is cited as being dependable, that it does not have a strategic plan that provides a solution when it's busses broke down. This bus broke down early hours on the 27th September 2023.

Your bus broke down in the middle of know where, 70KM to Aberdeen, and we were told to wait for a bus that comes from PE to pick us up.

Really now, your company has no stationed mechanics across towns who can be on 24hours call to assist when the bus breaks down.

No communication from the center to apologies except the apology we received from the driver.

Some folks won't be able to afford food for themselves as this trip will now take more than what we all planned for.

I am very disappointed.

From an unhappy client.

I booked a ticket to. Petoria from nelspruit evening I waited for hours the bus didint show up when I call the agent told me to wait I called for almost an hour after 2 hours she told me the bus has left but I did see anything I was calling her 10 minutes after the departure she kept me on hold I spend to much airtime calling her. I dont undetstand why she kept me waiting and she was rude to me I hope I get my refund bck because it I wasnt my fault I arrived 30 minutes earlier.

I was a passenger on bus 8114 from Queenstown to cape town, 1stly the bus had a 3 hours delay without any formal communication advising the delays, we were treated like animals on that bus the worst thing is that there were pensioners as well, the disrespect from the bus drivers was unbearable, they were extremely rude to us as passengers, they did not even allow us breaks to go to the bathroom, they were not even announcing the stops, I'm sure there were passengers that missed their stops because due to the negligence from the drivers, when people asked to go to the bathroom the bus stopped in the middle of nowhere and we had to pee next to the road, our human right and dignity were violated by intercape, I hope nine from the passengers will ever take an intercape bus ever again.

On the 15/08/2023 bus number 610 from Upington to Pretoria got a break down at Westonaria around 8pm for 2 hours, then they bring bus number 711 to come take us which also got a break down when we arrived at Park Station Johannesburg which wasted a total of 4hours when we arrived at Pretoria. I arrived after midnight and had to spend more than R400 to get transport to take me home and also considering the safety of driving at that time of the night. I am

truly disappointed and very dissatisfied in Intercape Bus services and the conditions of the buses inside since the toilet inside the bus was smelling. I hope Intercape take full responsibility of the unserviceability of it's buses and give it's customers what they deserve. Time wasting is totally unacceptable for we have our own commitments at the end of the day.

From the 12 june using intercape bus 220, the temperature is extremely cold, the driver was asked to if he can turn it down, he answered that we mustn't run our mouth again bcz he's gonna change the temp to heat, we asked to atleast warm not heat so 10 minutes later it was extremely cold again for 18hr journey from cape town to jhb, which he was confronted again then said the heater is broken,

We had kids, on that bus, old people complains of arthritis,

The drivers are rude,

As m charting now this is my forth trip again today is the 25the july same thing

On Friday 14 Of July 2023 I booked a bus ticket from Qumbu to Johannesburg for the 16 of July (7pm) MAINLINER with FULLFLEXI

Whilst waiting for my scheduled bus on the 16 July, I recieved an SMS that my bus (Mailliner) has been changed to (BUDGETLINER) with no explanation as to why. I called the office, but did not get satisfaction with what the agent had to say about my disgrantlemet. Now as you know, the prices for mainliner ad budget liner (saver) are totally different especially with FULLFLEXI. That was not considered in this change so as my comfortability that I would enjoy on main liner that I chose. This service is frustrating especially traveling with a bus that later got stuck on us and was late for my pick up.

Intercape employees they do not have customer service. I missed my bus on the 12/07/2023 17:05 I was stuck in traffic due to loadshedding and I took full responsibility all I needed was a wayforward. I went to their office in Midrand for assistance and the lady there gave me an attitude instead of expalining the terms and conditions. She told me l shld find my way to park station to catch the bus in Johannesburg and continue with what she was doing. I asked if I its possible to get a lift from other busses to get to Johannesburg and she told me its impossible. I went to Intercity and asked for a lift and explained my story and the service I recieved was amazing. They then saw an Intercape entering the station and advised me it's best to catch the intercape and the driver refused to give me the lift and shut the door on my face, I was so dissapointed and the bus was going to PE. I went back to Intercape office and asked how come Intercity be kind off which I have your ticket and am not getting any assistance and the guy there told me to go and catch a ride to intercity and there is nothing he can do for me and they were rude. The bus who was travelling to Mtata gave me the lift and only then the driver advised on the terms and conditions. I called the called centre on my way to Johannesburg and I got the best service from her, she even tracked the bus and didnt promise if I will catch it but I thank her service uunfortunately I forgot her name I was stressed out. Your employees are full of themselves, they dnt know how to treat customers and they make your company look bad.. They tend to forget they are representing the company and we need each other. I am glad I ddnt buy the return ticket. In

Bus from Midrand to Durban

10th July 2023 @ 10h00pm is not in a good condition.

No heater in the bus at all and its winter

I am injured and found myself in more pain because the bus is extremely old I can see the drivers are also struggling as they are driving with blankets around them because this bus is in a bad condition

This is bot what we paid for.

Intercape is becoming greedy now .this bus is not in a state to be on the road.

This means intercape only care for money not the safety of the passengers and their employees

This is a total disgrace freezing from midrand to durban .