31 May 2016
To whom it may concern,
I refrained from writing to you a few times but I have lost my patience after repeated disappointing incidents. I'm a Singaporean staying and work in K.L for these past few months and I'm extremely disappointed with how you guys operate the train system. The cause of my unhappiness was KTM Komuter/KTMB. I was commuting to work, conference, meeting and important events including meeting with your country official personnel using the train as usual and a routine 45 minutes journey ended up taking 65 minutes as the train was held up for almost 20 minutes between the Mid Valley station and KL Sentral. I was late for my important appointment eventually. After work I went to meet a colleague of mine in Subang Jaya. When I thought things couldn’t get worse, a routine return journey of 20 minutes ended up taking almost two hours with numerous long stops along the way. I boarded the train at 9.50pm and reached KL Sentral at 11.40pm. Both incidents were caused by the so-called upgrading work for their signalling system that KTMB announced repeatedly, claiming it would cause delay only between five and 10 minutes. Somebody needs to be sent back to school to learn time calculation.
Again on 30th May, the train was delayed and delayed around 40 minutes as there were problems with the tracks and only one track was being used between 2 stations. Even yesterday night the train was delayed for 30 minutes.
I understand that upgrading works are needed for future convenience but why do it during operational hours? It’s causing so much inconvenience to us. And once again sadly to say this shows how incompetent the ktm is operating.
KTMB needs to be more proactive to ensure smooth services as we are paying for it. There is no point in increasing the fare if the service level remains the same and unreliable. They were proud of their punctuality at over 90 per cent but there’s plenty of room for improvements. Recorded announcements of the upgrading works and apologies are just not enough.
P.S. — please do something about this and prove to us that Malaysia is a country that tourist can be relay on.
Regards, Peter Lim
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