I purchased a package of pineapples tidbits and a roach leg was in container.
I Beverly Slater have been trying to reach someone for a year or more now and I am still trying to reach whom I need on this issue I have been facing. I purchased a package of Pineapples Tidbits on 5/27/2018 from Kroger while eating from container I saw a roach leg in it. I contacted these people with Kroger Teresa Dickerson, Katherine B. Knox, Shelby Riley...
customer service
This is a very nice Kroger in a nice part of town and it is the most convenient store nearest to my home. However, I despise going there when I have to get more than a few things and cannot go through self check out. The young kids they have in there are very rude and have absolutely no customer service skills. Tonight 12/17/19 @ 7:32pm I got in a line a...
Read full complaintno salt vegetable juice
I used to love your no salt Veg juice, I loved the taste of the no salt, and i could add a little myself if needed. I am on an extreme low salt diet for health purposes. I used to buy it all the time, until you took it off the shelf a few years ago. I know your low-salt is available, but the no-salt is what I needed. Is there any that you could bring this back on the shelves, or where i can find it?
terrible service and failure to take appropriate action
I have called several departments of Kroger and gotten a complete runaround for a refund.
This is not a complaint against the specific Kroger Pharmacy but against the corporate offices which have been unhelpful and waste considerable time.
Quick summary:
On 8/4/19 I filled a prescription of OneTouch Verio Test Strips RX 6340724.
I was charged $9.98 and paid this although I was told by my insurance that I had no payment due the pharmacy. The pharmacy said they could only do what their system indicated and it said we had to pay $9.98.
We received an EOB which again documented the Maximum You May Be Billed was $0.00. I again asked the pharmacy and they said to contact the Kroger Corporate office. I did and was told to contact a different department Customer Relations Center (KCRC) at 1-866-544-8062 with Reference: [protected].
I called and got an extremely unprofessional and unhelpful lady. She first told me the reference number did not mean anything to her. So, I had to go over the entire issue with her. She asked for my credit card number (which I gave) and said to hold for a minute. After 20 minutes I was transferred (with no explanation from the lady) to a retail Kroger Pharmacy who, obviously, had no idea why my call had been transferred to them (nor do I as I specifically explained to this corporate person that I had already been told to contact corporate and this branch specific had nothing to do with my prescription).
I then replied to the first Kroger Corporate person for assistance (she had tried to be helpful previously). No response.
My insurance paid Kroger a check issued on 9/14/19 and was cashed by Kroger on 9/23/19. Therefore, I paid Kroger and the insurance company paid Kroger. Apparently, this is a double payment to Kroger. I am requesting my payment be refunded to me and this procedure be corrected so others are not scammed by Kroger in the future.
The Kroger Customer Relations Department is an absolute farce. This is now a quest to expose the incompetency of Kroger Customer Relations. They have wasted a lot of my time. If there is something for which I am not aware regarding my complaint then someone from Kroger Customer Relations needs to tell me. Otherwise, my money should be refunded. Additionally, this procedure by Kroger should be internally reviewed to see if others have experienced this same problem.
return
I bought a battery operated ceramic Christmas Tree on Tuesday, November 26, 2019. I tried to return it today and the customer service rep would not take the return. I did not have a receipt (it got lost in all the Thanksgiving busyness) but offered for them to look it up with either my Kroger Plus number or credit card. He refused. I have shopped at Kroger...
Read full complaintempty shelves kroger employees in aisles doing inventory? and getting in the way.
Tues 11/26/19 1:00 pm. I went to this store to do my thanks Giving shopping and was disappointed with the unavailable products I needed. The store was totally out of sugar, marshmellows, libbys pumkin, . kroger employees were everywhere checking stock and getting in the way in aisles. Over all the store was chaotic. I did purchase most of my grocery need...
Read full complaintdouble car carts
I shop at the north bend road location, and every time i go i have to use a double cart, because i have twins. I have had to clean leaves, and always have to dry cart off. It's not because they are in the cart corral, but because they put them outside. As a parent of twins, i don't have the time to dry or clean the cart before putting child in. Other store...
Read full complaintgas station employee.
I go to this store gas station all the time, the problem is that there is a cashier, named KEISHA, extremely bad attitude, never smiles, never says hello or thank you, stone face. not attentive, she will will make you wait for 5 minutes before getting to you. make you think that your are begging her to give her your money. why you hire people with such bad...
Read full complaintpharmacy
The pharmacy Dept is a train wreck. Not sure why it takes days to fill one Rx, consistently. Was also forced to pay out of pocket and when my insurance company contacted me with a number for the pharmacist to call to override the lack of coverage, (which was a temporary issue)so I could be reimbursed the $100 I was out, the pharmacist took too long (week...
Read full complaintholding my money for over 14 days
I made a clicl list order for krogers on the 13th of November somehow it got sent to the wrong Krogers after being told by two different Krogers travling to two different ones finally finding my order, I couldnt pick it up due to I was on lunch break . I ask the lady could i just pick it up later that day since it was all the way across town she said no and cancelled my order, I ask her how long would it take to put my money back on my card she said 24 hours its now been 7 days and im a single mother of two kids and had to go to food banks to feed my kids Im not happy I love Krogers and that is the only place I shop for grocerys. After calling my bank and dealing with krogers giving me a number to call that deals with click list i was on hold for one hour and 41 minutes on saturday and monday i have gotton no where my bank tells me that kroger signed a contract that states kroger will not release your money for 14 days unless you checkout. Im am very distraught with this and will never ever do a click list ever again . Krogers you need to fix this please.
Not A Happy Customer
Evelyn Hale
[protected]@gmail.com
kroger brand refried traditional beans
On or around 11/12/2019 I purchased a 31oz can of kroger brand traditional refried beans. On 11/15/2019 I opened the can for a dinner that I was preparing and upon removing the lid with a can opener I immediately noticed a dime size spot of green mold. And off to the side a small white film spot. I have taken pictures of the can, mold, dates and stamped...
customer service
I am filing this complaint about one of the cashier's in the Springfield, TN store. The cashier's name is Vanessa. She was our cashier today (11/12/19) finishing at 4:29pm but leaving some of the groceries (9 items) at the end of the conveyor belt causing the next cashier Tavian to complete a 2nd checkout for the balance of the groceries. Although this wa...
Read full complaintservice
I have shopped at Kroger's for years, I don't work there therefore I am offended you expect me to ring up my own food, in addition you now have pickers in the stores trying to fill phone orders and they are rude, taking over the isles and they ant allow u to get to the food, I will start going to food lion we're I am treated eight respect and get a live person to check me out, you are on the way out of business...
Read full complaintmanager
First of all I am 86 years have been going to the store over 10 years, buy at least 4-7 times a month. My daughter sends me a western union money gram once of month, and for over a year I cash it whenever I go to the store to shop. A new girl was working and not sure on how to cash it, she called for the manager, waited, waited, finally she had to go get...
Read full complaintthe customer service
Hi Below info I send on 11/4 somehow no responed yet: Last sunday 11/3 around 9:40am I walk into the store located at 116st & allisonville road kroger. I was trying to wire some money to china. I stopped by the customer service counter waited few seconds. A lady walk in from the little door and goes straight, she does not even turn her head and look at...
Read full complaintcustomer service
purchased my item and even asked the lady if this was product that I could return if my fiance didn't want. However 2 days later when I went to return the item unopened with original recipet and Kroger number they would not accept my return stating that 20$ was to much to return. I told them I was informed different and in fact was very rude to me and wrote...
Read full complaintcustomer service/manager
I look on an app yesterday called Flipp, it has ads from all nearby stores. The Kroger ad had in store sale for Dr Pepper/Pepsi 6 packs 10 for 10.00, so I went to go my mom some. I asked a cashier and he acted like he didn't know nothing so i asked for a manager. This man was so damn rude and disrespectful towards me. Saying he didn't know anything about...
Read full complainttrying to return ok r get a refund or store credit. & the staff who helped me was wrong.
I went into the applwood payless in anderson indiana 46013. At around 10:00am to 12 noon. Maybe 12:30. I walked up to counter with tide & dial soap. That I am disabled american veteran who has a sick wife & have phyciatric issues due to my military career. That the lady at office said she couldn't return the items due to people stealing to much & returning...
Read full complaintservice
Our Kroger in Rochester, Indiana finally received a new asphalt parking lot, that's the good part! The bad part is they moved the handicap parking clear to the south side of the stores parking area. Who's wisdom was this and why would you do something so stupid? There's about eight parking spaces wasted by the people who order their food and today October...
Read full complaintkroger cinnamon raisin muffins
My Wife and I have been happily shopping at our local Kroger on Highland Rd. in Waterford, Michigan for almost 30 years. She recently purchased a bag of your muffins and what a joke! These things were so small, we considered using them for parking meters! Plus, they recently went up in price! We will never buy another bag of your substandard muffins again! I'm the longest standing Board Member of the Michigan Better Business Bureau and couldn't believe the size of these little tidbits!
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