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Kroger
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1310 complaints
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G
7:24 pm EDT
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The store I'm complaining about the Kroger is located at 3875 Chapel Hill Road Douglasville Georgia 30135. The complaint is against the pharmacy I've been trying to get my medicines at that Pharmacy for two weeks, they keep getting it wrong therefore it will not file on my insurance.so they want me to pay $28 that I do not need to pay the insurance cover...

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D
5:52 pm EDT
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Kroger - bread, onions, garlic, grapes, berries

Frequented several Kroger stores, college station, Conroe, Texas produce and other had mold, not suspecting did not examine closely expecting it to be fresh. But, it's happening too often. Every time I am home from shopping. Stores miles away. Conroe store 90 miles away, something molded or spoiled. We need a store in Navasota, Texas. You have one in Willis, Texas, same small as Navasota. At least if something is spoiled I can bring it right back for fresh. My husband refuses to shop anywhere else. You have him hooked on discounts and coupons.

Nutritionist wife not happy!

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K
1:57 pm EDT

Kroger - parking, pharmacy, shopping interference

Kroger.com
October 29, 2018

I live in Richmond Ky and shop at Kroger…average 3 times per week.

I have several issues with this location.

I shopped there today. When I got into my car to leave,
It took 20 minutes for me to back out of the parking space.
The drive through pharmacy and checklist pick up are
on the same side of the store. Cars continually lined up
blocking me from exiting.

Pharmacy - My wife and I both get our prescriptions
at this location. We have tried various times of day and night
to pick up scripts and wait in long lines because they lack
enough help at the registers to clear the lines. Often we
leave and go back to face the same issue.

My wife needs eye drops to treat glaucoma.
It is a regular need and most times is on back order.

Checklist - too often, as we shop, your employees are blocking
Aisles…stopping us from moving through without waiting or
Turning around to get where we want to be.
It appears your checklist customers are far more important
Than those inside shoppers.

Prices - you made a big deal out of price cuts and our
experience for many items we purchase convinces us
you have raised prices and then the discount
becomes the previous regular price.

I feel sure our business is not important and we have decided
That Miejer will now be our main source to do grocery shopping.

Kenneth Patrick

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ADVERTISIMENT
K
9:17 am EDT
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I was in Collierville at Kroger off Byhalia Rd. I had just picked up dinner at Chick-fil-A for my friend who just lost her fiancé and had her daughter with me. I stopped at that Kroger to purchase her a bottle of wine and when walking to my car talking with her daughter, I stepped in a crack/hole in the parking lot and fell hard. I didn't think much of it...

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8:52 pm EDT
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Brocolli floret private select handpicked bar code85669. 82155A6 was the worse broccoli I have had. I thought if I purchased the private select brand over the Kroger brand it would be better. Wrong, there were so many hard stems that would get caught between my teeth. I thought i'd Been had. I braid so much more for the private select brand. The Kroger brand was probably better. I'd like a refund.

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10:29 am EDT
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My fiancee likes scanning and bagging so we went through that entire process which took longer than normal. First of all the wine doesn't show the sale price. Plus we had coupons. Fast forward to an hour later and we go to check out and the scanner doesn't work so the Kroger employee takes our scanner and the entire order was erased. We are never trying this again!

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5:07 pm EDT
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Hello! I am a psychiatric nurse practitioner in Alexandria Louisiana who recently had an encounter with Kroger Pharmacy that I feel you should be aware of. I prescribed a medication to a patient (who's mother is a friend of mine) and she went to have it filled at Kroger Pharmacy. The mother was very upset about her child being put on this medication but it...

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10:41 am EDT
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I bought 2 gallons of springdale milk Friday the 19th 10/18. Day and a half ago both have expiration dates 10 31 2018. Both gallons were bad and had to be poured down the drain. Have neen drink this barnd for a long time without issues . You probably should look into this to find the problem. Bar code [protected]. 96-7490. Bought in the new Kroger store in Midlothian TX.

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11:18 pm EDT
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My name Glen butler and I had the worst and the most embarrassing experience in your store located at 5330 Stockton Stockton Blvd in Sacramento California. Me and my sister shopped at rite aid and before we had to catch the bus home I told my sister I had to go to foods co and grab my dogs hot dogs to eat. I had her wait at the bus stop why I went to food...

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2:37 pm EDT
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Kroger - wait at customer service counter in humble, tx kroger, to solve cashier mistake

10/19/18 at the Humble, TX Kroger. The person at the cash register did not scan my Kroger card. I knew I had bought some items on special, as I realized upon reaching the parking lot. I went back and waited at the service desk for 37 minutes, with my ice cream melting, Costco purchases in my car getting warm. There was only one person there--I understand it was not her fault, but we asked the person attending the self-check-out area for a manager and he ignored us, we also asked a couple of employees that walked by...no manager showed up. After I was helped (37 minutes later), I asked Liz-the person in customer service--for a number to call my complaint in. At that point she called the manager, Brittany, who was very nice but and said nobody had call her until that point. I feel Liz should have called the manager when we complained, the self-check-out person should have called the manager when we asked him, the couple of employees who told us they were going to get somebody up there should have called the manager--but it looked like nobody cared.

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1:16 pm EDT
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The Kroger store deli on Kercheval in Grosse Pointe, MI has lately continually been slicing cheese and piling it is in the picture below. If I wanted a slab of cheese (can't get the slices apart) I would not have the deli employees slice it!!! I used to receive it sliced with a parchment like tissue paper between the layers. This is a lazy shortcut at the...

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3:11 pm EDT
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I bank at Fifth Third Bank. There is a branch located inside the Kroger near my house. Every time I go into that Kroger to visit my bank, I have to hurdle my way through a dozen carts full of clearance items that they have placed out in the middle of the floor. This is a fire hazard because if the building were to be evacuated, the bank employees and...

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12:11 pm EDT
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This review is mostly for the clicklist option. We use the Bedford location located on Harwood and Central. We used to use amazon fresh due to the convenience of it and recently switched to kroger clicklist to get the fuel points. So far our experience has not been worth the fuel points. Not once have we had an order come out completely correct. We have...

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2:57 pm EDT
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25050 F.M. 1093 Richmond, TX 77406 Store Phone: [protected] KROGER Your manager stole my wallet. His name is Mr. Roland. The same person once tried to stole the my daughter's wallet too. All your managers know that. But Nobody help me. There's camera all over the store. They made me wait to earn time. Because they knew the camera records were erased...

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8:36 am EDT

Kroger - customer service clerk

On March 26, 2018 at 9:00am, I decided to shop earlier to bypass crowds and waiting in long lines. Upon checking out, many self checkout machines weren't working properly. I asked one of the store cashier clerks if she's able to assist with getting the machines up and running to continue with check-out. I was told, go to customer service instead for help. When speaking to the clerk at customer service about food and supplemental merchandise I was replied to in a rude manner as if the clerk was having a bad day or if I was being mistakened for someone else. I decided to put items back and exchange for other items my card would cover. I was told Michigan EBT cards doesnt pay for certain items in grocery stores. I said okay, Thank you, may I have my item that EBT doesn't cover to choose a different item that it does in nutritional form instead of supplemental form. I needed the box to remember exactly what I had picked up. The clerk stated why? EBT doesn't cover your item ma'am and went on a rampage and lied while stating I threatened her at krogers in Warren, MI. I stated I didn't threaten you and asked for her name and ID# to report her. When police were called.. I decided to stay to speak with police officers and was over talked and taken to jail for disorderly conduct.. I was also told I was drunk and I DO NOT drink.. I figured everything was a joke and I was being punked because nothing wasn't making any sense. When speaking to the judge later on that day between 10:00am and 2:00pm she stated this is written incorrectly. Basically stating something isn't right with the situation being presented to her concerning me and what actually happen at krogers.. A Long story short someone who went to kroger's the previous day arrived at the same kroger's or somewhere nearby kroger's and the police tried to pin something the previous person subjected itself into doing off on me. I was mistakened for someone else that wasn't me.. I'm in the process to filesuit against those who've caused me a problems, racially profiling me to being someone else without doing an investigation and causing major distress. I was told by police not to purchase from that particular grocery store any more and not to go back there.. I thought that's fine I don't shop there anyway's however, you are not going to tell me where I'm going to go and where I'm not going to go... I always travel to nice places with nice, respectful employees not into some place or city who've tried to cause problems and try to damage me... I wasn't born nor raised around people of that hostile nature.. However, the grocery store itself didn't harm anyone the employees hired in uneducated have tried to cause life problems to many. So if you live in Warren, MI or thinking about travelling in parts of the city be safe the people here are brainwashed and some are trying to moveout to better places while they can. I've never had such nonsense in my life to take place at a grocety store. How kidish.. Kroger's around the world should start to fire many people and hire in better well-developed people..
Thank you,
Citizen In Michigan

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11:02 pm EDT
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I purchased gas from my local Kroger, unbeknownst to me, the gas was contaminated. It immediately made my car start to sputter and jerk. I purchased the fuel treatment and that didn't help either. My car is smoking & shaking very badly because of this gas. It's been advertised on the local news stations as well as Facebook that cars have broken down at thi...

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9:45 pm EDT
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Dear kroger customer service, Today at kroger in cruse road in Lawrenceville Georgia. A person insulted me inside kroger in front of my 5 years old and 6 months old son. He tries to remove my scarf over my head. And the security man did nothing. Instead of protecting me he said sorry to the racist man. I really had a bad situation in this kroger. Thi...

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K
8:35 pm EDT
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Kroger - pharmacy

I went to my Kroger's tonight to go thru the pharmacy drive thru as I had just left the emergency room and needed to fill my prescription they had given me. When I up to the drive thru window their we three people just standing around, I know that they were going to close in 20 min no one there and they refused to fill them she said it would take 30 minuets and we close at 9pm. Well I was there before they closed I know it was close to closing but I'm not very happy with this situation and don't think I will ever go back to a Kroger Pharmacy! I hope this is addressed as I will share with friends and family on how unfair I felt this was...
This was the store at Austin Landing in Miamisburg, Oh
Karen Collinsworth
[protected]@Icloud.com
[protected]

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1:06 pm EDT
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Her name is Vickie and she is very rude inside the store and on phone! I have dealt with your store for years and have been going to your pharmacy for the same amount and never met someone as rude as her! She has a very bad deposition for her job description as a pharmacy tec! The manager needs to talk to her about better customer service! I will move everything if I have too!

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M
11:11 am EDT

Kroger - produce

My complaint is that I went this morning to my local Kroger store at 3030 Headland Drive in Ga. I wanted simply to buy green beans and potatoes and frozen Kroger brand onions and onions with peppers recipe starters. The green beans needed to be thrown in the trash they were old and nasty the bags of potatoes were scarce. They had no frozen recipe starters in the ones I wanted. The peppers that were on sale were wrinkled and old. I don't see any improvements since they so called renovated the store. I drive 18 miles to Kroger in Austell Ga to do my shopping..that is ridiculous. I have complained to the floor manager on more than one occassion..it falls on deaf ears .The other day I brought a cabbage and had to throw it as it was rotton inside. Let us have the same quality as other Kroger stores..maybe its the management.

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Update by marilyn birdow
Oct 07, 2018 11:15 am EDT

my complaint is my local Kroger does not have the same quality produce as other stores.

Update by marilyn birdow
Oct 07, 2018 11:13 am EDT

Not the same quality as other Kroger stores.

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