Kroger

I moved to Troy, Missouri almost 2 years ago (10/01/2018) and had decided to use Kroger pharmacy instead of Walmart or Walgreens. Renee, the pharmacy employee at the Troy, Missouri location, is the most rude individual and loves to lie to customers. I asked Renee to please call me when a prescription was ready as it was a serious scenario and needed ASAP. She said she would, 2 hours later I called to see if the medicine was ready, Renee said the prescription was not ready, I asked again if she would call when ready, Renee said yes, I called 2 hours after to be told my a different employee that the prescription was ready 15 minutes after I dropped it off, when I picked up the prescription Renee helped me, I asked why she didn't call, and Renee stated, "Oh...I forgot.". Every time I call to make sure the correct quantity has been filled on a prescription I have to pick up, Renee sighs, puts me on hold until it rings back, tells me the quantity and hurries me off the phone if I have further questions or not. Today (03/20/2020) was the absolute last chance Renee had to treat me like the paying customer I am, and not a person she has some type of issue with. I called this morning at 9:30am CST to transfer a couple of prescriptions to Kroger, and I spoke to Sara. Sara was incredibly helpful taking the information down for the 2 prescriptions I wanted to transfer to Kroger along with my new health insurance information. Sara told me she couldn't tell me when the prescriptions would be ready this evening, and I told her that I will just be in on 03/21/2020 to give them plenty of time. Sara thanked me and we hung up. I received a text message from Kroger at 12:44pm CST stating RX #xxx6888 is on order and will be ready on 03/23/2020. I called Kroger pharmacy at 12:45pm CST to see what prescription was on order. Renee picked up the call, put me on hold until it rang back to her, I told Renee about the text I received and that I would like to know what prescription was on order, Renee told me to hold on and was making clicking noises, she then asked for my date of birth, I provided my date of birth, Renee said the generic for my prescription because my insurance will not cover the name brand any longer, I asked for the cost of the name brand, Renee told me to hold and started making clicking noises again, Renee then told me the cost, I asked if Kroger would have both items on hand this coming Monday when I cam up so I do not have to make numerous trips as I just want to check out each product's packaging, Renee started getting flustered and rude while trying to tell me no, I tried to ask a few times if both items would be on hand but Renee kept cutting me off, I finally asked Renee if she needed to transfer me to someone else since she seemed like she didn't have any time and was getting so rude, Rene did then apologize for talking over me and asked what I needed, I again asked if both items would be on hand this coming Monday (03/23/2020) so I may see any differences since the generic is so new, Renee said she had to ask the pharmacist, I was on hold for a few minutes, Renee picked up and said the pharmacist will not allow me to take the items out of their packaging just to look at them, I told Renee I didn't want to look at anything but the packaging, Renee's response was, "Oh...well I dunno because we can't just hold someone else's prescription.", I told Renee that was understandable and asked if she might know when I could come up on Monday after the delivery so I was not making multiple trips, Renee started getting way more rude then before and was not listening, I asked my question again but slower, Renee told me, "Well now I don't like your attitude so you have to wait for someone else.", I was on hold for multiple minutes, Sara picked up the call and even said she could tell a huge difference in my tone from earlier this morning and currently, I asked Sara if she knew of a good time on Monday I could come up for the 2 prescriptions, Sara said delivery is 10am - 2pm usually so to call after 2pm, I asked for the outside pharmacy window hours since the sign on the window has different hours then the inside, Sara told me 9am-9pm, Sara then apologized for how rude Renee was today and asked if she could help me or answer any other questions, I told Sara no thank you, and that was the end of the call.

Renee needs to be written up or suspended because her attitude is never better, she never wants to help people, and she can't follow through on calling when a prescription is ready when it is an emergency situation.

How is that Walmart are giving raises and cash bonuses to their employees during this crisis and Kroger does nothing. Hell even Fresh Tyme has given their staff $2 raises. Does Kroger not understand the responibilty they have in time of crisis! They would be nothing without their employees. They are as important as first responders and medical staff right now. Their staff are basically rolling the dice by coming to work. Show these people some love!

I went in yesterday at 5 pm on March 18th 2020. I had my receipt and went to customer service desk. She stated she was absolutely no longer aloud to return or exchange anything further due to the virus! Is this true? It was the Carrollton Kentucky Location. I accidentally picked up a bag of coffee beans instead of grounds. The bag is completely sealed and unopened. I just want to know if this is a correct statement going on at all Kroger locations now? Please someone let me know. I figured they are open and have people swarming all around so what is the difference? My house is 3 minutes from there not in another country. She could have seen that by the receipt if she hadn't been so nasty. I had just went through the line and purchaced the item.

Why is it so hard to aply for a job? I have put in application (or try to). I apply in Clarksville, Ind. I heard from Morgantown Vermont, Cody, Wyoming, etc...
I try help, & why do we have to give outnour credit card number just for a one dollar? We caan't walk four blocks to the tore and apply? Where/what happens to our application if we evr get it done. Many older people on fixed income don't have computers or can afford smart phones. Why do all companies discriminate against their elders? How come illegal immigrants who may not smart phones or computers get jobs but Americans have to struggle. Why did you quit making my bar of soap. How come I don't get lots of coupons?

Have called and you said you had an over an abundance of calls and the wait would be long...try calling this number...I go to the webside and this is what I got.
I called last week about my fuel points with your 1-2-3 mastercard-I had not been given credit--it supposedly fixed but but they are still not showinglup on my receipts.
This would be a general question-not a store issue

Today at aprox 10:40 Feb 29 th I went to buy three fillet's at your meat dept. I noticed a customer was waiting for service and so I went and did shopping for other items. Upon coming back another customer was waiting for service. He then moved on and I went to the glass to wait for service. There was someone working on a prep table but did not have a direct line of sight to the glass display cabinet that had the meat. As such he would have to deem it on his terms on when to move to a position to observe if anyone was waiting. A my time is valuable to me I decided to purchase a prepackaged cut of meat. This cut was not what I was willing to pay but what I settled for. Maybe a lean team could figure out a better floor plan to fix this problem. As I am sure you company is loosing funds because of this. I love the idea you stores have with fresh meat being able to be purchased and not packaged as other companies do.

I know I'm not the only one that can clearly see that the manager Jessica in salina at the store 0074 isnt the best manager out there. Before she left the store she threated to take away my phone when all I was doing was checking the time then I was going to contiune working/cleaning the area. She verably said to me that she would take my phone and put it in the safe upstaires and I know for a fact that is not allowed I procceded to do my work after she left the room. Now that she has returned to the store in Salina and if she does it again then I might not be so nice this time. I held it back for the longest time and I will keep doing that. I do not feel safe while working with her at the building I after that and many other problems. I have heard many other complicates about her from others so I am not the only one. Also to clear things up I was in the backroom where no customer saw me checking the time on my phone it was simply for 2 seconds then I was heading right back to what I was doing.

I have received a Fred Meyer rewards rebate, however, because I am currently in a location where there are no Fred Meyer stores, and only Smiths stores, they will not honor a $30 rebate that I have, although in the past they did this for me once before. The customer service supervisor at the Fred Meyer online phone no. 866-518-2686 was not only unfriendly, unprofessional, but extremely unhelpful and downright rude. I will no longer be shopping at Kroger stores of any kind.

Krogers cream of mushroom soup low sodium says 49 percent less has sea salt net wt 10.5 oz can after buying it of course heated some up to eat and it sticks real bad then read what it was made from soy beans I bought mushroom soup not soybean put it a container and after it cooled put in the frig a day later I looked at it and it had seperated the mushrooms and whatever from the oil looking stuff must have been the soybean stuff not fit too eat threw it away along with the other 8 cans I had bought unused use date was 04/01/22 or 21 other numbers vad f22a21 d0119 also khm3t this should not be sold to anyone just because you add a mushroom or two does not make it so