Kohl's — aggressive customer treatment!
I went to kohl's today with mother and daughter to buy buy some clothes and other things. We chose all we wanted to try on and headed to the fitting room and some items were not the right size so I left and went to grabe some thing for my mother. My mom and daughter stayed in the room waiting. When I came back my daughter was crying and my mother was trying to console her and I asked what happended. My daughter hugged me tight and I could feel her heart pounding and she she was trembling. My mother then told me that a woman called Janet started yelling outside the door and stormed into the fitting room and started yelling and aggressively taking the clothes that were hanging and complaining with mean facial expression towards my mother and daughter. They were scared and humiliated. My mother did not understand a word of what this woman said because she doesn't speak English. My daughter being a child is not used to this kind of aggressive behavior and was traumatized by the event. I immediately went outside the room to inquire about the incident with the person and but she was not there some other clerk told me. When we finally got out and my child was able to point out who the person was I approached her and asked her name. When I turned to go she shouted that I had to know that the police was 5 pieces of clothes per person and I had 45. Little she knew that I was buying most of it and she did not had to put anything back. Because that what I think she was yelling for because she did not want to do her job which is to take back the clothes people leave in the fitting room. To add pain to the injury when I was just turning one corner to finish up my shopping she passed through me and got close to two other employees and whispered something and they looked back to us and started laughing. I went straight to the customer service and asked for the manager. He came in and shook my hand and I told him as much as I could under the circumstance because by then I was blind with indignation. The manager was extremely polite and told me he would talk to her personally and also talk with everyone in the meeting they will be having tomorrow. He apologize and talked with my daughter kindly and heard her and even gave me a discount on my purchase because of the inconvenience. He was really a gentlemen and calmed down and I sincerely appreciated, but I need to let Khol's know that people like this woman called Janet should not be working at their store. The aggressiveness of her attitude left my old mother and young child shaking and scared. How can someone be so careless, rude and disrespectful towards other people especially young children and elderly person. I am very upset and I need to get my complaint beyond the store management because I felt humiliated and disrespected.
The Kohl's store where this incident took place is located in Calverton, MD and the name the employee gave me is Janet. She was working in the women's department.