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Kmart Stores Customer Care Service

Kmart Corporation

24800 W Valley Hwy
United States - 98032-5799

Customer Support Phone Numbers

Work days:
Mon6:00 AM - 11:00 PM
Tue6:00 AM - 11:00 PM
Wed6:00 AM - 11:00 PM
Thu6:00 AM - 11:00 PM
Fri6:00 AM - 11:00 PM
Sat6:00 AM - 11:00 PM
Sun6:00 AM - 11:00 PM

Kmart Stores Complaints & Reviews

Kmart Stores / Shopping carts/ prices

Kristin O'Donnell on May 23, 2017
One day my daughter(2) was being really difficult she wanted to ride in basket part of shopping cart cause she does at Walmart well at Kmart the basket part is so low I took a turn and she flipped out of cart. On another day I had her in cart buckled and all like she should have been and I...

Kmart Stores / manager

Jenn07 on May 23, 2017
Husband and I went into Kmart in Wall Township New Jersey last night to do a layaway for our children after waiting 20 minutes and hearing the customer service page for somebody to come to Layaway two times I got frustrated and walk back up front to customer service for the second time and...

Kmart Stores / sandals

Lyricka on May 10, 2017
I bought 2 pair of sandals to save for a trip one broke the first wear and the other pair are not worn but I wasn't able to at least exchange because it's after 30 days. Most places at least let you can exchange if you have the receipt which I do have. I am a member I shop there all the...

Kmart Stores / store manager

Rashonda Gary on May 10, 2017
Diane Brunetti was very rude and unprofessional. Totally embarrassed and disrespected one of her workers Iveyons while she was dealing with customers. Discussed her work ethic while I was giving her a compliment for being so polite. Another associate stated that she was one of the best...

Kmart Stores / Kmart inventory employee

Mrs Nurse on May 8, 2017
Today I want to Kmart to to exchange the shoes that I bought online and then there's a lady there doing inventory. I approach her nicely and asked excuse me do you know where I can find the kids shoes. And luckily she looked at me and said I am not working here I am just doing inventory...

Kmart / pricing on receipt does not match shelf price

RizzoRat on May 4, 2017
Recently purchased RC Cola at Kmart - shelf stated 3 for $8. I didn't notice til I got home that I was charged 3 for $12. This was on Saturday, April 29, 2017. Obviously it would be great to have a refund, but would have to go out of my way to get to the store - it would cost $4 in ga...

Kmart Stores / policy/corporate

Vero Beach FL on May 3, 2017
Local store purchase Under $40.00 - 37 days afterwards tried to do a return. (Slacks/Blouse) (30 Day Policy) Explained i required immediate hospitalization/ surgery which rendered me incapable of going to the store prior to the 30 days expiration. (Offered Proof of Incident) After i wa...

Kmart Stores / Returns

Mary Romanowski on May 3, 2017
On April 4th I bought 3 pairs of shorts. I lost the receipt unfortunately. I went to Queensbury Kmart today, May 3rd to receive a refund or an exchange, or store credit . Customer service would not do anything for me . The tags were still on the shorts. I can understand not giving me a...

Kmart Stores / Customer service

Melissa Dillard Hager on Apr 30, 2017
Ran into the store to grab a few things. Only one checker open with four people in line. Manager was standing at customer service counter loudly complaining to cashier as to people calling in and had the cashier text employees on her cell ohone while trying to wait on customers. Finally...

Kmart Stores / jacklyn smith blouse

Debra Spagnuolo on Apr 25, 2017
Purchased blouse for $18.74 on April 1st have ton back to Staten Island store 2x with receipt and they refuse to give full refund they are offering me $3 because of future rewards points. I don't believe this is legal I am entitled to get back exactly what I paid for the item. I have...

Kmart Stores / Manager

Tamjr607 on Apr 14, 2017
Please tell me how a manager can stay in a gambling parlor all day instead of running his Kmart store in barboursville wv??? That store is a mess!! And the man that's supposed to be running it stays in the gambling parlor next door to it!! He should be more concerned about cleaning up his store! It's a dirty store!! And never enough registers open!!

Kmart Stores / Check out

Bethann1327 on Apr 11, 2017
I was in K-mart in Charlevoix Michigan on 4-8-17. My husband, son and myself drove 45 minutes to shop at this store. After standing in line for 20 minutes, we were asked to go to a different lane as the one we were in was closing. We were sent to a line where people were already waiting...

K Mart / Return

Linda VanLoon on Apr 10, 2017
See attached sales receipt & credit. Purchased 4 hand towels @ $4.99 ea & 6 washcloths @ $3.99 ea on 4-5-17 @ Store 4206 In Warren, MI. Did not realize Breonta - cashier charged me for 7 washcloths. I went back to store on 4-10-17 to customer service with all items and receipt. I told...

Kmart Stores / Customer service

judyoakley on Apr 3, 2017
I could not find my receipt so I took the blouse back anyway. Lady at Customer Service was rude. Said she could not give me my money back which was fine. So I ask if I could get a store credit. She said no because she didn't know if it had been past 30 days. The same blouse was on the...

Kmart Stores / kmart lanes

christim on Mar 28, 2017
They wonder why no one shops at Kmart. You are worse than Walmart when it comes to check out. You got two lanes open people try come in and get out and have put stuff on candy shelf and walk out. This is only store like this around my work and all me and my coworkers do is complain about...

Kmart Stores / Returns

Karen Eisenhard on Mar 27, 2017
I am so upset I went to return 2 new pairs of shoes today bought in February. I had no receipt and didn't expect cash back but maybe a gift card. Even if it wasn't from the full amount. They were NEVER worn. I was unable to return them sooner due to illnesses. The 30 day policy has they...

Kmart Stores / Jewelry

Dchurch on Mar 27, 2017
I was recently visiting in Columbus Georgia and went to KMart on March 19th, 2017 for poster boards. They were offering 80% off due to closing. So, I purchased a ring for our 18th wedding anniversary, and was told that the ring was worth, as it was labelled, at $5, 499. I purchased the...

Kmart Stores / Exchange policy

Heather Dye on Mar 26, 2017
Apparently you can't exchange without a receipt. My nine years old got a shirt for his birthday party on Saturday as a gift he needed a bigger size yet they were unwilling to help me! Apparently I should come back with a receipt according to the floor supervisor! How many parents put gift...

Kmart Stores / Customer service

Jeremy Greer on Mar 26, 2017
London's kmart is closing down. Therefore we bought some circular fixture that they where selling on the day we where supposed to pick them up we could not locate the fixtures. Will looking for them we where rudely pushed out of the store by a wemon that I assume was a manager or hire. I...

Kmart Stores / Check out

Rhett25 on Mar 23, 2017
The check out process is tedious, time consuming, and cumbersome. The awards process of the checker having to ask your name, and then give you verbal choices is time consuming. The mandatory process of donating or declining to donate adds to the time. Selecting a receipt type is a...

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