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Kmart Complaints 711

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12:00 am EDT

Kmart online order never received!

1) I have made a online order.

The tracking status of order is shown as below 1Z4E1Y170338988580. This package consists of around 12 items and the weight of the UPS order is shown as 8 lb which does not seem to relate to each other as is certainly a question to ask. If the shipment did contain what it said how can it be weighing so less.

Over and above that finally UPS shows the status as returned to shipper as the address has multiple errors and this seems to be only in this shipment of the complete order which seems to have this problem! When I asked for reimbursement they claim that the amount has not been charged at all. This is after I receive partial delivery of the order .

2) I have put a prior order 1215218 of which does not have a trace. I have called 10-20 times and they do not seem to have the status of the same. Every time I will get a different answer and finally that the research is going on.

Very poor service!

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kmart I will never shop there again!

KMart
4210 Wheaton Way, Bremerton, WA - [protected]
www.kmart.com

I went to kmart today to get a few things. They were having their 50-70% off sale this weekend. When I was done shopping I went to get in line and none of the cash registers were open, a huge line that went almost the full length of the store was waiting to get taken care of by one person and that person was working the customer service desk. The lady called for cashiers to come up front but no one came. After about 5 minutes a woman came and all the people at the end of the line went to her checkstand, I made the comment that if they are going to have a hugs sale then they should have people working there that day. A kmart employee walked by me and said really snotty, "Well we had to send three people home sick" That made me mad. So I guess that they would make a total of 5 people that work at k-mart? I understand that crap happens but for crying out loud at least make apologies for the slow pace and let customers know what is going on. Then the snooty woman kept on walking and she didn't even help. The longer I stood there, the more angry I became so I shoved my cart into a blank aisle and walked out. I can't stand rude people, and won't put up with them. Another thing is they could have pulled people off of their departments like Jewelry, clothing and such to come and help check out. It was ridiculous. I will never shop there again.

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Holly Niemi
Bremerton, US
Jun 05, 2010 4:12 pm EDT

Now I have to go to Fred Meyer and Wal-Mart in Bremerton and Target in Silverdale to shop for my things. And Kitsap Mall.

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Dollfincutie
, US
Aug 29, 2009 2:54 pm EDT

I understand. I used to work there and the management is very poor there as far as customer satisfaction. they worry more about the money and making due with as little staff as possible. the customer is not the top priority there that is for sure!

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teresa sinclair
,
Jul 03, 2008 1:15 am EDT

i had a pair off ugh boots on layby for my daughter a few weeks ago at belmont in wa. when i picked them up off layby, i noticed they were on a clearance shelf, and i was told that i could get a refund on the differnce, so i did. i gave them to my daughter but they were a bit small for her, so i went back to the store a few days later to see if i can exchange them for the next size up. i still had the layby reciepts for them, but the reciept had a different code on the ugh boots than what the reciept had, and the lady said i had the wrong docket, but i didn't, so now im stuck with the ugh boots, because i can't exchange them. i wasn't happy with the service i was given by the staff there. i don't think i'll be going back to kmart again, i'll probably go to big w where the service there is better
unhappy customer

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Dman
,
Sep 25, 2007 12:11 pm EDT

Please don't criticize a retail store for something like this when you have no idea how a retail store even works in the first place.

There are times where it's simply impossible to have enough people scheduled. Scheduling for retail is often extremely difficult in the first place due to the fact that most of your workers are part-time and can only work certain hours. Making it even tougher is the fact that the corporate offices for these stores often give managers an impractical amount of "payroll" to use when creating the schedules.

Then, when the people you actually schedule to work call in sick or have to go home sick, it creates a very tough situation. I'm sure it was a turn-off when the lady you made your comment to responded rudely, but I completely understand as I have been in that situation many, many times. Have you ever been ridiculed for something that was in no way, shape, or form even remotely your fault?

Pulling people out of departments to work the registers? That's simply a case of you not knowing how retail works. Go ahead and do that, then they'll still get people like you complaining about how there's nobody around to help them.

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12:00 am EDT

Kmart retaliation firing after discrimination complaint

I worked for KMart pharmacy in Santa Fe, New Mexico from 1996 to 1998. I was harrassed on the job. I reported this harrassment and was punished by being written up for things I had done wrong. I did not feel the problem was resolved so I went to New Mexico human services to report this. Two days later I was fired for "other reasons".
During this 2 year periodthat I worked there, I was sexually harrassed by a pharmacist, Joe Simmons. I went to the manager of the store, John Weisinger. He told me to grow up and told both me and the pharmacist to report and wrongdoing about the other. By going to human services, I was able to file a lawsuit against K-Mart for discrimination based on my sex, but I ran out of money for my lawyer. I realize this was a long time ago, but they got away with it. I since have heard that the pharmacist Joe Simmons went on to do this to other girls.

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12:00 am EDT

Kmart not honoring the coupon or their ad!

Kmart had coupons which state: get a $10 kmart gift card when you buy a duracell saver pack and 2 participating p&g products. It states 1 per transaction. My 11 year old son and I were in there and we decide to do it twice... He goes through first. The cashier tells him he cannot do it. It is 1 per household. A parent has to do it. I wasn't aware there was an age limit. I tell them I am the parent. She says 1 per household. I said the coupon states 1 per transaction, and we are doing 2 transactions. She says corp issued a retraction. I come home and call corp cs, who tells me it seems I was doing exactly what the promo said, and she knows nothing of a retraction. So, then I go online and people are saying it is happening everywhere. The coupon came from p&g. It was also in kmart's ad, yet they are claiming it was a misprint. So, 2 companies both misprinted? As far as I know p&g is not away of kmart's sudden new rule. (I have emailed them about it) anyhow, they have no way of knowing who is in a household. It doesn't say anywhere that it is 1 per household. Not on the coupon, not in the promo details. There is also no disclaimer about reserving the right to resign or correct. They took all the coupons and hid them at the cs counter. I already had like 10. They are not honoring the coupon or their ad. They have lousy customer service and this is a really shady business practice. It also seems like false advertising to me. I was buying other things besides this and I put them back. I will not shop at kmart again.

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Mark keyworth
,
Aug 24, 2008 1:06 pm EDT

I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

ComplaintsBoard
D
12:00 am EDT

Kmart treat workers like slaves

My son got his first job at Kmart only to be treated like a slave, there is a manager in name Tony in Kmart, Staten Island Store #4248 that treats teenagers like garbage, its time to go home and parents waiting in there cars to pick up there kids and he has them running around the parking lot get shopping carts that by the way should have been done earlier, putting them in stacks and its a school night 10:30 and still if one cart is out there he yells at them like animals. My son was helping 2 customers today and he was walking out to help them put there stuff in there cars and this manager came up to him and ordered him to go fix the sports section up because the person in that department was not in, he told his manager I will once I help these two customers, he told him no go now, my son turned around and said in a minute once I help them to the cars, the manager turn and said my son s name and said you know I swear I, and my son said what you swear? with that my son quit, cause he was treated like this by this bully.

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Laura
,
Nov 22, 2008 2:35 am EST

If your son is a minor, he shouldn't have even been there past 9:45pm, school night or not. It's the law. The jerk who wrote the previous comment obviously doesn't know how retail store runs either if he is that ignorant. Manager should NEVER treat their employees like that. That is not how you get your employees to thing done.

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Dman
,
Sep 25, 2007 12:15 pm EDT

"its time to go home and parents waiting in there cars to pick up there kids and he has them running around the parking lot get shopping carts that by the way should have been done earlier,"

Please do not criticize a manager of a retail store when you clearly have no idea how a retail store even operates. Shopping carts need to be brought in. This should have been done earlier? Sure, lets just ignore all the people shopping in the store and spending money so we can bring in shopping carts.

And I find it laughable that you consider your son's manager a "bully" because he got mad when your son didn't do what he was asked to do.

ComplaintsBoard
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12:00 am EDT

Kmart terrible service

As posted to their customer service department, in a second e-mail that was in response to their "second" non-reply to me.

In a message dated 6/10/2007 6:47:35 P.M. Pacific Standard Time, help AT customerservice.kmart.com writes:

Please include the following line in all replies.
Tracking number: UT20070610_[protected]

Dear David P. Beavers,

Thank you for contacting Sears Holdings Corporation. We would be glad to assist you with your concern. Please reply with the following information:

Customer Phone Number:

What part of - respond in writing! I do not give out my phone number, nor do i wish to discuss this over the phone - do you not understand? Below is the first e-mail i sent! The one you need to respond in writing to:

June 9, 2007

Watsonville, CA K-Mart
Associate at register failed to ensure all purchased merchandise was placed in elderly couple's cart.

Today my parents, who are elderly, went to K-Mart as they usually do to purchase their prescriptions and other items. The associate who cashiered did inform my mother of a rebate, and that the register receipt had to be sent in to obtain the rebate. However, the associate failed to ensure that all goods my parents purchased were in their cart as they left the store. Upon returning home, my mother filled out the rebate and mailed it off. She was afraid she would forget about it. However, being elderly, they were unaware of items missing as they gradually put away the goods they bought. Later in the evening, they were looking for some of the items they'd purchased and spent hours going through the house and car looking for them. They couldn't find them. I asked if they were sure that the cashier had placed the items in their cart. They were not sure.

I then went to K-Mart to see if their paid for merchandise had been left at the register. That's when I encountered the service manager. I explained to her that NO I didn't have the receipt because it had been mailed off for the rebate. I did list what items my elderly parents recalled purchasing that they couldn't find. Well, apparently K-Mart's policy is to NOT hold onto bags of paid for merchandise for more than an hour. After that time, the items are rather haphazardly logged into a book, primarily by Skew numbers and quantities, then the items are restocked.

A) K-Mart's policy is to restock and resell items that customers ALREADY paid for but were NOT given upon their egress from the store? Isn't that akin to ripping the consumers off?

B) I noticed just HOW MANY items were logged in the book as "forgotten and returned". This is inexcusable. HOW LONG DOES IT TAKE AN ASSOCIATE TO SCAN HIS/HER REGISTER BAGGING AREA TO MAKE SURE THAT PEOPLE - ESPECIALLY THE ELDERLY AND DISABLED - HAVE ALL THE ITEMS THEY'VE PAID FOR? Five seconds? Ten seconds? Answer - The sheer volume of products logged in K-Marts forgotten and restocked items book indicates to me, THE CONSUMER, that your Associates are NOT properly trained and that K-Mart ENDORSES such acts, which can be construed as Fraud.

C) The service manager I spoke with started to give me the corporate policy rhetoric, which caused me to become unhinged. Yes, I started YELLING. In my view, K-Mart's "policy" absolutely reeks of ripping off consumers, particularly the elderly or disabled or anyone who has attention or memory problems. I MADE MY VIEW KNOWN TO EVERYONE WITHIN EARSHOT IN THAT STORE. This upset your manager, who started to pull away, saying she was just an employee and didn't have to be subjected to my yelling.

WRONG! When a customer YELLS it MEANS THE MANAGER ISN'T SEEKING AN IMMEDIATE SOLUTION TO THE PROBLEM!

I've been in customer service. I have been yelled at. Logic dictates WHY this emotional response occurs.

Spewing corporate policy at me IS NOT SEEKING AN IMMEDIATE SOLUTION.

Yes, I apologized to her for shrieking. I also HAD TO INFORM HER THAT the sale was LOGGED in K-Mart's register tapes.

After much time, the issue got resolved. We found the items logged that my parents did not receive in their cart when they finished their purchases.

Because the descriptions were relegated to Skew numbers AND SINCE THERE IS NO IMMEDIATE ACCESS AT THE SERVICE DESK TO INVENTORY CONTROL TO ASSOCIATE SKEW NUMBERS WITH SPECIFIC ITEMS FOR CROSS REFERENCE, it took over an hour to re-pick everything.

BOTTOM LINE:

1. Your associate cashiers NEED to take the extra 5 to 10 seconds to scan their service area to MAKE SURE that K-Mart customers receive ALL the items they purchase.

2. Only holding bagged items left behind for an hour at the Service Desk then restocking them is simply BAD POLICY. There IS room to hold the bagged goods.

3. In the event that the associate cashier FAILS to give the consumer his/her purchased goods, then the associate cashier should immediately check to see if the customer paid by cheque or credit card. If the consumer PAID by one of those means, then there IS a name attached to the sale, WHICH CAN BE LOGGED onto the bag, or in the book. Granted, this would not work with cash transactions, but would with cheque or credit card purchases.

David P. Beavers
Freedom, CA

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adreeyen
oh hi, US
Apr 18, 2011 6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's ok. I infiltrated the kmart and pooped on the toilet seat. revenge has been taken.

I love you david beavers. beavers... beavers

beavers

dam

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Despina83
, US
Apr 18, 2011 6:28 am EDT

EVERY cashier forgets a bag once in a great while, even the best of them. It happens, they're human. And I'm sorry, but you sound like...a bit of an [censor]. Yelling like that was entirely unnaccepetable, and I would have had you removed from the premises. So everyone in the store heard you yelling? Wow, are you proud of that? You do realize what everyone was thinking about you? You need to grow up.

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memyself and I
Freedom, US
Feb 19, 2011 8:36 pm EST

The 2 people who responded to the comment would probably feel differently if it had happened to their parents. Both comments are rude, elderly people need a little extra help and if Kmart employees especially managers can't recognize that then must have failed management 101---I have never had a good experience with Kmart personnel, so I have learned not to ask them anything to avoid frustration. I think the two people who commented should read their comments again see how it makes them look as human beings and then stop and think if it was their loved ones who were treated like that by Kmart...how would they feel. If you still feel the way your comment reads, perhaps you should seek some kind of counseling. I have been in Customer Service Management for several years, in most cases employees who treat customers in that fashion are usually terminated.

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sc123
watsonvill, US
May 10, 2009 12:33 am EDT

your crazy! it's people like you that make retail a horrible job. your parents FORGOT their own merchandise, its not like the cashier hid it from them. Its not a grocery store everything isnt loaded in peoples cart by a bagger. (usually the cashiers are nice enough how ever to put the heavy items in the cart for elderly or disabled people.

ComplaintsBoard
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12:00 am EDT

Kmart they are ripping people off!

My complaint with this k-mart is twice i have bought items on clearance racks in this store. When i get home to notice they charge you the regular full price and while bagging your items they take the full price and clearance tags off your items so you can not get the difference when you go to take your problem to them so you pay the full price. What a way to cheat your customers no wonder everybody shops walmart, target, etc. At least when they run a sale it is a real sale. I wonder how many items i did not notice that i paid full price for when supossively they were on sale. So watch yourself if you shop k-mart. They are ripping you off. Its worth paying a few extra cent not to be robbed by stores who obviously have to lie and steal to make their money. Too bad nobody has done anything about this.its a shame when you are taken advantage of by a business as well known as such. [ban k-mart] refuse to be done in such a manner! You work hard for your money and to me what they are doing is fraud. And they should be prosecuted for this. Thank you!

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12:00 am EDT

Kmart discrimination

Hi,

I visited K mart Stevensville, Maryland 3 weeks ago. I was looking for some Rap CDs for my nephew.

I looked through the selection and could not find 50Cent or Ludicrous.

I noticed a gentleman walking by and asked if he was a manager. He said his name was Paul and that he was the store manager. I asked him if they had the Cds and he said they don't usually stock that kind of music. I asked what kind of music and he whispered "### Music". I became distraught and he told me to get off his property or he would call the Police.

I demand that K mart fire this individual and issue me an apology. I called customer service and they insisted that I go to their regional office and file a complaint or they couldn't do anything.

I've had enough of K mart and I have told others in the community about this and they said they have received similar rude treatment from this racist.

I heard from one neighbor that works for him, that is going through cancer treatment, that he told her that she should 'just quit and go home die, that he didn't need some skinny chemo patient working at the register'.

I can't believe that Sears Holding allows and individual like this to run one of their stores.

Sincerely,

Otis Lush

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Whitey
, US
Jul 30, 2009 10:48 am EDT

Hey, ### music is ### music . . . .

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G.A.
,
May 24, 2007 6:11 pm EDT

Otis, instead of writing a complaint on a message board on the Internet, you need to call 1-800-Kmart4U (I am pretty sure that is the Kmart Corporate phone number.. you can double-check on www.kmart.com). Sears Holdings Corporation will never read your complaint here. You need to call the aforementioned number and tell them your story exactly the way you recounted it here. This is a very serious allegation and Kmart needs to can this manager, fast.

- G.A., part-time Kmart employee

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12:00 am EST

Kmart nuts and bolts christmas tree!

Last nightI bought a Martha Stewart pre lit 4 ft.christmas tree that originally sold for 59.99. Tonight, the entire top section of lights are not working.

Rather than return it, I plan to rip all the lights off (I wanted clear lights anyway) But my point is I want to inform ANYONE who buys one of these trees to carefully examine how the branches are assembled. Since I bought the last one which was on display , I did not know how it was assemembled, but the store clerk asked me if he could please leave it assembled, he would even carry it out for for me. I agreed and boy do I know why. Each and every branch is secured into its' slot with a nut and bolt securing it. The bolt is actually more of a metal washer with little sharp points on it.In order to raise or lower the position of the branches, one must tediously turn a little nut at the beginning of the branch. My arms and hands are all scratched up, just trying to adjust two branches. Only Martha would have the time to assemble soemthing like this, or the money to pay soemone to do it.When I take it down I plan to leave it assembled or just throw it away. Martha's lights were out on this one.

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12:00 am EDT

Kmart I will never darken the doorstep of their stores again

Today I visited the store and found a couple of bargains? A blanket reduced from $50 to $20 and a set of towels for $10, they were $17.

After leaving the store I realized that the total price of my purchases was above my estimate. I checked the docket to find that I had not received the reduced price.

I returned to the store where I endured a long wait at the customer service desk. I told them the problem. They replied they would refund the difference. I queried what had happened to the policy where they refunded the entire price if you were overcharged. They said "We don't do that anymore". No apology was offered and the attitude was take it or leave it.

This fact has never been advertised by them. It breeches the code of conduct. Why no big advertising campaign to notify their clients they were not adhering to it.

When I tried their toll free number to complain I had to listen to a good 10 minutes of their speil touting how good they are as a company and customer orientated. I eventually hung up in disgust.

Previous to today I had attended their store in response to a catalogue sale to purchase some camping equipment. When I arrived I found the camping aisle deplete of nearly all stock. When I queried this fact I got told the sale had started 2 days ago and they had sold out. The fact was they cannot have had much stock to start with if it sold out that quick. The bargains weren't that good.

I was offered a rain check which I accepted. Then I was told it would be a minimum of 6- 8 weeks before it came in. After not hearing from them I rang them 3 months later. Yes, the item was in stock. Why was I not told. I couldn't find your phone number. I am sure I gave it to them at the time. If not, it is in the phone book. They did have my address so could have easily found it or even sent a letter.

All I can say is that I will never darken the doorstep of their stores again.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a student desk online on May 9th. I was told delivery will take 2 weeks. After 2 weeks I received an email stating: "We appreciate your business and we are sorry we did not meet your needs. We have credited your account..." I was confused because I was still expecting the desk. I contacted customer service and they said the UPS damaged the desk...

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About Kmart

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Kmart is a retail chain offering a variety of products including clothing, toys, electronics, and home goods. They provide in-store and online shopping options with services such as layaway plans. Kmart also features seasonal items and discounts.
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Overview of Kmart complaint handling

Kmart reviews first appeared on Complaints Board on Aug 23, 2006. The latest review Order number 390157238 was posted on Dec 19, 2023. The latest complaint unsanitary lunch was resolved on Jun 18, 2018. Kmart has an average consumer rating of 2 stars from 711 reviews. Kmart has resolved 151 complaints.
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  1. Kmart Contacts

  2. Kmart phone numbers
    +1 (888) 417-0622
    +1 (888) 417-0622
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    24800 W Valley Hwy, Kent, Washington, 98032-5799, United States
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