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Kmart Complaints 711

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2:16 pm EST
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Kmart customer service

I recently made a purchase at Kmart in Passaic Botany Village New Jersey. I tried to use my debit card with cashback and it failed 3 different times, but yet it charged my account $60. I did not receive any money. On the 4th the attempt I made the purchase and it went through as credit. Later that day I noticed on my banking account that I was still charged. I went over to the Kmart that I frequent on a regular basis and I was very disappointed as well as upset by the customer service from the store manager (Rocco). He was absolutely egregious to say the least . I have a customer coming to dispute the mistake that may have been made he was non-college attic and continue to walk off. Personally I've worked in retail and know the ins and outs on how customers should be treated I did not come near irate or anything to that nature and yet I was treated as if I was wrong to come and inquire about why I was charged for something I didn't receive and I also find it quite appalling that the store manager who was supposed to be to model for customer service for his employees acting in such a way in front of his employees and now I see why the rest of his employees any time I go in there and have horrible customer service. Someone really needs to look into this because that store is really in my opinion tarnishing the KMart brand.
Thank you, have a good day

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11:27 am EST
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Kmart customer service at atascadero kmart

Last weekend I went and put bikes on layaway for my kids christmas gifts. I purchased the wrong size bike for my daughter and went to fix the layaway. The gal who assisted me told me that the ninja turtle bike I bought for my son could get a free assembly. That the guy was coming in that night and she would have him assemble it. I told her I would be back the next weekend [today] to get the bikes. I went home and planned a vacation surprise for my kids since they will be gone this Christmas from me.
I called Atascadero Kmart this morning, with my kids loaded in the vehicle to go to kmart and surprise them with their bikes and us leave for 3 days on vacation but our vacation has been ruined because when I called about picking them up I was told by the gal it wasn't done and per her manager whom she was taking back and forth for rather than him get on the phone with me, the bike guy wouldn't be back for 2 weeks..maybe. I told the gal that I was promised it would be assembled. She says "well they are real easy to assemble"
So needless to say today I am having to pick up my items.. My sons bike unassembled. We can't head out on vacation with an unassembled bike.. So I get to tell my kids we can't go.. He hasn't a bike to ride because I have to assemble it first. We had to be is Santa Barbara by noon. But nope..I'm having to cancel our trip and friends go on without us because everything is on a schedule. I already paid for our portion of the lodging and trail passes.

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9:55 pm EST

Kmart managing/work ethic/ legal issue

Hi, I am a cashier for Kmart and I'm concerned for the work environment and and legal issues surrounding our credit cards. I was informed upon my hiring that kmart is supported by the sales of Sears cards. In other words, my credit cards sales affect my hours. Im aware that selling credit cards is a big deal in my position. Kmart also needs to make a quota of these sales. My complaint is about my manager. One day, he had the cashiers gather around to tell us that one of us needed to apply for a credit to help him reach his quota. I was shocked when he said one of us were required to apply. Ive never witnessed anything like it. Not only did he have one of us apply, we had to apply through him so he would get the credit. Thank you for your time and help.
-Sierra Stiewig

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Update by Sierrastiewig
Nov 29, 2017 9:57 pm EST

He also asked if we could have people we knew come in to apply, which isnt allowed.

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8:20 pm EST

Kmart charged wrong prices at register and then lack of customer service

11/29/17 5:15 pm.

I spent at least 4 hours doing Christmas shopping this afternoon at the Kmart Store on Mission Blvd. in Hayward, CA, 94544.

The store is full of signs indicating sale prices and "Buy one get one" signs. I shopped accordingly to make use of the sales but when I got up to the register the very 1st item did not ring up with the sale price. I told the cashier it was on sale and she called the supervisor. The supervisor told me it was not on sale, I said yes it was, and then she said "Show me". I took her back to the children's section and showed her that item and other items that were on sale and the items that indicated "BOGO" that I had in my cart. When we returned to the register, the supervisor had to adjust 6 items to reflect the correct prices. She was not apologetic in any way. I then showed her 2 toys that were "BOGO". She said, "No, these are not on sale." Keep in mind, while I was in the toy department, I checked with a sales rep who was arranging toys on the shelves and asked how the "BOGO" sale worked. He didn't know how it worked so I asked him if he could check with someone who did know. He checked with another rep who came over with a scanner and she told me that as long as I bought the same brand toy, the lesser item would be free. I thought I understood but when at the register the supervisor said, "No, these are not on sale." It seemed that I was going to have to watch and remember every item I had in my cart. The supervisor was not even a little apologetic. She only said if the items are on sale, it will ring up that way although she just had to fix my first 8 items. I told her I was hesitant because so far, the first 8 items did not ring up properly. She started to walk away and at that time I said I didn't want any of the items in my wagon because I didn't trust their prices at the register. She didn't care and let me walk out the door without saying one word to me. Very disappointing. My desired resolution would not be for me but for Kmart to assure all their customers that the price advertised is the same price charged. All those "sale" prices look impressive but not if it's not true. I feel bad for customers who are not checking the prices that they are being charged.

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6:19 pm EST

Kmart store pick up

I ordered a bunch of stuff online for store pick up and got an email for certain items that were out of stock which I understood. I got an email that some of the items were ready and another with the rest of the items. However when I went today to pick up everything I noticed that the first set was missing items. I let the associate know and he told me it was because they did not have it. But because I myself used to work at Kmart before I knew that when the invoice states "packed" or "ordered: 1 shipped: 1" that they do in fact have it. The employee then went to get my other set of items and did not find those ok the front even though it was ready. He then went to the back to look for it. He came back and told me it was back there and the other employee was gathering it together. When the other employee came back he said could not find two of the items on that list but he found one of the items in another color. I had no problem with the other color. However I was starting to get really upset that they could not find my other items because apparently another employee was the one who packed my items. So since they could not find my items the service desk associate offered to refund my items but since it was a lot he then said I can just go look for the items myself. Ag this point I was just super upset because it had already been 1 hr and I had somewhere to be. However I agreed because I was in need of those items. I found most of the items but I was still not happy. He was supposed to refund me two items that were 9.99 each and but somehow I got refunded $13 which is not correct. I was irritated and just left the store. What was supposed to be a quick 5 min pickup turned into 3 hrs and that is not okay! I still want the items I am missing..

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1:09 pm EST

Kmart layaway

I went to Kmart on West Washington in Indianapolis Indiana on November 9th of this year they told me that there was no 7-Day great. And I've had people tell me there isn't if there is or isn't please if you would get a hold of [protected] Teresa Skaggs it seems that the management at the store is very rude and needs Thorne customer service the gentleman that was working at the layaway counter when she was sent back to their phone was rude to her seeing this needs to stop this is going to hurt your service and everybody else's service if they don't quit

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pobarjenkins
Minneapolis, US
Nov 20, 2017 2:01 pm EST
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Your complaint is almost impossible to understand due to your grammar and run-on sentences. I would suggest calling the store directly and asking them to confirm. I believe policies like this can vary from location to location.

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12:16 am EST

Kmart management.

When I was first hired, management spent as little time as possible training me. Beyond using the pricing gun, nothing was shown. Excluding the compliance videos, on how to keep an isle clear for the handicapped. And then they would rather chew someone out due to lack of knowledge on things such as taking off the security tags, how to price check, or anything of the sort than lend a hand. Mark, the [censored]. mang. refuses to get up to help his associates when it is needed but is fine shouting over the walkie-talkies when anyone makes a mistake.

I have since quit, but I know this is still going on. It is an extremely toxic working environment and I pity anyone who's still under the tyrannical, [censor] rule of those [censor]. They stand as a prime example as to why the store is failing.

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11:40 am EST
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Kmart clearance items

I went to the Kmart in Ocala, FL a few months ago and found a stand mixer that said it was on clearance. I thought it was a good deal so I wanted to purchase it. When I got to the register it rang up regular price I told them it was supposed to be on clearance they called someone to check and said it was the item next to it. I was pretty sure it was on clearance but just told them I didn't want it and left. I was annoyed so I didn't go back to Kmart until today...I went to get a vacuum. I found one with a clearance sticker on the display model with 2 boxes under the display. When I got to the register it rang up regular price I told them it was on clearance and they called someone to check. They called back and said it was not on clearance this time I knew the sticker was on the display so I told them the clearance sticker was ON the display. They gave me clearance price but I don't think I'll be going to be back anytime soon. It is always a hassle because the prices are never right.

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1:44 pm EST

Kmart bethany

Ok you have 2 managers 1 is the big boss I guess the the mid level but the big boss her name is Bethany she is a bully I over hared an employee talking about another manager there named Alexis she said Bethany treats her like a dog makes her work when she wants her to work changes her schedual constintley and never lets up and i never met this bethany apperantly she lives away from kokomo indiana but i got to talk to alexis and her dad passed away 2 years ago and since his passsing she has worked every thanksgiving including the one coming up and im think this poor girl alexis works hard and shes always happy to help never gives up on us and i really like her alot so im writing this cause i find your store manager to be a bully even thos alexis was suppose to work 12 to 5 on thanksgiving now its changed and she goes in 3 to midnight what kind of animal takes a poor girl from her family i could never be so cruel im fill really sorry for alexis cause she deserves better

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5:25 pm EST

Kmart a return

Purchased a native American costume on 11/14/17 got it home took off the hanger and noticed it was not a child's costume it was was for an adult. Tried to return it the next morning but the person at the service desk said no costume returns. I explained I purchased it after Halloween and less then 24 hrs. Also noticed on the receipt it doesn't say costume it says Womens shorts. But made no difference even the assistant manager came he wouldn't even look at the item just kept saying no and shaking his head. Worst experience ever.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 8:28 pm EST
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The item description on the receipt is irrelevant. Almost all Halloween sales done after Halloween are final sale and non-returnable at the majority of retailers. It's always good to ask in advance when purchasing a holiday item after the holiday.

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Shaun R.
, US
Nov 15, 2017 8:14 pm EST

It was likely clearanced for after the holiday. Unfortunate but understandable.

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11:37 pm EST
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Kmart rewards and site

Tried couple different but days to order
first day site working slow an not very efficient.
My email says my rewards were good till
[protected]:59 An they wouldn't work when I tried to use said expired on 11-13
I wanted to use my $15.
This is only 2nd time ever using them
first time was a long time ago I had trouble that time too but order went through
an it's been years.. I just never wanted to deal with it again An I try twice this week An I'm even up way to late on work night trying. Could not even email you on Kmart website, tried several things had to resort to google complaint. Very disappointing.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 1:12 am EST
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Your best bet would be to call their customer service phone number.

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12:25 pm EST

Kmart horrible customer service when contacting customer service line 5 times

I called on 11/9/17 to resolve an issue with my Freecash. My email and my profile on Kmart stated I had $20 plus $8 off boots/shoes. After an hour with the agent (whom I asked to speak with a supervisor-he said his supervisor was sitting right by him), but outright refused to escalate my call. They said they were having technical issues. I asked them to call me right back when the issue was resolved.

As of Sunday the 12, no one ever called back. I called again, had to explain everything all over again. I asked at least 15 times to be transferred to a supervisor, but he also refused! After 45 minutes I was hung up on. He had my number but did not call me back. I called back into customer service and spoke with Annie at 5:41 PM and demanded a supervisor call me back. She promised I would get a call within the hour. NO one ever returned my call. Today, 11/13 my husband called and was on with "customer" service for an hour and 40 minutes. The order was finally placed. I told my husband that after everything I had been through I wanted the items shipped to a store so we would not be charged for shipping. The CSR did not know English and could not figure out what store we wanted it shipped to. He applied the $20 freecash off the order (did not use the 10% off additional and DID NOT take off the $8. Because he could not understand English, my husband (very annoyed at how long he was on hold) finally just said ship it to the address on file. SO I was charged for SHIPPING! NO wonder Kmart is going out of business, unbelievable you have lost me as a customer forever.

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3:05 pm EST
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Kmart register service at kmart at 26th & sterrettannia, erie pa

I just came back from the Kmart located at 26th & Sterrettania in Erie PA. I had an awful experience at the register. An associate named Debbie came to open a new line and I went into her line. Before I could take my items I was purchasing out of the cart, she grabbed them, rang them up, threw them in bags and threw the bags in my cart in a very unprofessional & hasty manner. She came close to hitting my one year old granddaughter who was sitting in the cart. When I started the transaction I told her that I had $10 and $7 in surprise points. She only took the $10 off & when I asked about the $7, she yelled at me that I should have told her that & she went storming away to find a manager. She couldn't find one and came back and kept trying to re-ring it but it didn't work, so she again started hastily grabbing bags out of my cart to re-ring the whole thing. It still wasn't working so she claimed that it was because socks don't count as clothes. So I asked her to then just take the socks out of my purchase. She continued having a lot of problems figuring out what to do. I also had a problem then with the $10 points after the socks came off. She continued to act frustrated and tried different things at the register which did not work. She called the manager twice and it took him awhile to even come. I believe his name was Ralph. He was not very pleasant or helpful and claimed that the $10 in points were for a future purchase which was not correct. Through all this, about 25 minutes had elapsed and about a dozen people were waiting in line behind me. So at that point, I told the cashier and manager to forget the entire transaction and I told the manager how rudely the cashier had been and about her hasty manner. He did not say a word of apology or anything. I was very upset by this shopping trip to Kmart and will have to think twice about taking any of my business to this store, particularly during the day. I have noticed that the workers in the evening are younger and more pleasant, efficient workers.

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2:51 pm EST

Kmart kmart victorville ca

My family & I were mortified by the unprofessional staff at Kmart in Hesperia. We were wrong fully accused of a situation, with being humiliated by staff as well as them ganging up on us not providing us with service, they quoted they have the write to refuse service, & were escorted out the building. I would like to see what corporate will do about our situation before escalating to a legal matter.
Please call asap [protected]
Angela Richard

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Shaun R.
, US
Nov 10, 2017 7:44 am EST

When one states a complaint like this, but then doesn't post the details as to why the family was removed from the store, it leads the reader to believe the omitted information is on purpose.

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7:14 pm EST
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Kmart exchange pants for bigger size

I, Brenda DeCastro, purchased clothing at Kmart Middle Village location of $258.52 on Oct 3 2017...my dad was admitted in ICU and through my horrible ordeal did not try his clothes on till last Friday, i was able to bring them back to the store on November 6, 2017. I requested an exchange of the same trousers but one size larger, i brought my original receipt explained my fathers critical admission and the trousers complete with tags and hangers...the return clerk refused the exchange stating that Im 3 days late! Are you kidding me Im not asking for my money back I just need a larger size same pants! I filed a complaint today with your escalated group in your customer service solutions dept Ms. Candy ID# 291609 filed my complaint, please help me get approval to exchange my dads purchased trousers. Im attaching my original receipt with the 2 items circled of 24.99 each. Please assist me with your approval to exchange his pants it was only 3 days after the 30 days and I provided the original receipt and tags in tact even on the same hanger as I bought them. Please respond today is Nov. 8th I went to Kmart in person on Nov. 6th. My complaint case# 5347997 my email is [protected]@aol.com, my cell # [protected]...please help your customer. Thank you, Brenda DeCastro

Sent from my iPhone

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pobarjenkins
Minneapolis, US
Nov 09, 2017 2:01 am EST
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Their thirty day return policy is comparable with other retail stores. It's hard to prove after thirty days that the product hasn't been worn or altered in some way that is not immediately obvious. You may wish to contact their corporate customer service or the store manager.

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12:38 pm EST

Kmart customer service

Simply put, I am so discouraged with our local K-Mart in Paradise California.
K-Mart is the biggest store in our town. I looked every where just for safety pins. After searching and searching, I approached an associate to ask her for the item I was looking for. The attitude was I was disturbing her and certainly was not friendly. When I asked about the item I was searching for she informed me that the store did not carry safety pins. Are you kidding me! This store has been declining for a while and the service and lack of items just adds to the frustration. Maybe K-Mart should close this store so some other major chain could move in and give better service, and selection of just the simplest items that they should carry. Apart from not carrying safety pins the attitudes and caring are just not there. If I was the CEO of this company I would be very concerned and certainly would be trying to resolve the problems this K-Mart obviously has. Will these problems be addressed, I doubt it because if there is not caring at the highest levels why should the actual store and employees care.

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12:21 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Kmart lack of professionalism and misinformation from kmart employee

Monday 6th November 2017.
[protected]@icloud.com

Dear Sir/Madam,
The purpose of this letter is to complain about the lack of professionalism and misinformation I was presented with upon purchasing a product from Big Kmart Store 7225, 6310 W 3rd Street, Los Angeles, CA 90036.

On the 28th of October 2017 I was at the till and was about to pay for a Halloween costume. I had picked up this costume in an area of the store where it said words to the effect of, 'half price on these costumes.' However, there was no price tag on the costume so I asked Ana who was the cashier at the till if the costume was still half price before I paid for it. Ana asserted, "It was still half price." However she looked again and couldn't find a price tag on the costume so said that she would have to check how much it was. Ana went somewhere in the store, then came back in a few moments, saying that actually the costume was not half price and would cost $39.99 plus tax. She asked if I still wanted to purchase the costume and I was quite reluctant to do so. After a few seconds of thinking about it, I acquiesced and said I would purchase it. Ana could sense my tentativeness and before I paid for the costume she told me I could always bring it back. I asked her if she was sure and she said, yes as long as it's in good condition you can bring it back within 30 days. So I paid for the costume, thanked her and left.

I did not end up wearing the costume because that same day I tore a ligament in my ankle and am still in a lot of pain and limping up until today. I was returning to London on the 1st of November 2017 so I planned to return the costume on my way back to the Airport. On November 1st, I went into K-Mart, approached the customer desk and the supervisor Latanya, asked me if she could help. I explained to her that I would like to return an item and she explained that it would not be possible to do so as it is a Halloween costume and such costumes are not returnable after Halloween. I explained this is contrary to the information I was given upon purchasing the item. Latanya flatly said, "sorry there's nothing I can do." I told Latanya I thought it was highly unfair for me to come back to this store in good faith, expecting to be able to return the item I purchased a few days ago, based upon the apparently now false information that I had been given by a member of staff. Latanya, then looked at my receipt and saw Ana's name on the receipt; Ana happened to be walking past, so Latanya called Ana to the desk and asked Ana if she remembered me. Ana said she did remember me. Latanya questioned Ana again saying, "Did you tell this lady she could return these items to the store?" Ana replied, "Yes I did." At that moment Latanya interjected and spoke over Ana and said something about Halloween and then Ana started stumbling and said, "Oh, oh, yes I told her...I told her that she couldn't return it after Halloween." I said to Ana that's not the conversation we had and explained to her what she really said. Ana said, "Oh I remember you now, you were here with your friend..." and continued to deny telling me that I could return the costume within 30 days. I told her that now she was deliberately being deceitful and she knows that is not the conversation we had a few days ago. Latanya again said she's sorry, there's nothing she can do, and essentially began to serve another customer.

I understand that Latanya was not there when I purchased this costume and I even understand that Ana may not have wanted to get in trouble or to look as if she was incompetent at work, but the fact is, as a consumer I was given incorrect information by an employee at K-MART which resulted in me being out of pocket. If I'm being completely candid, there was a lack of compassion and disregard for myself as a consumer. This was heightened by the fact that Ana actually had the guts to laugh and snigger behind the customer desk as I was trying to resolve the issue with Latanya. On top of being mislead as I parted with my money, I thought this display of behaviour by Ana was extremely unprofessional and wholly inappropriate.

Everybody makes mistakes, so my qualm is not that a mistake was made by Ana, but I doubt any business would survive if employees were unable to take accountability for their mistakes and treat their customers in a way that to my mind is totally disrespectful.
I await to hear your response.

Yours faithfully,
Nneka Okoye

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10:47 am EST

Kmart service

I had for the first time put in a layaway with Kmart it was a large $600 layaway. The day I paid it off of course I went and picked it up and I walk in the store and everything is 40% off. I asked the layaway attendant if he could price adjust or if I could just return the items he then told me to go to the service desk I went to the service desk and they told me that I would have to reshop for everything. I tried to talk to the manager he told me that was their policy I called back and requested the district manager's name and number and he refused to give it to me he said that he will send him an email and he will contact me refused to give me his name or anything that this is bad business and bad customer service. This is why everybody goes to Walmart and this is why there are no more Kmart's around here this is ridiculous

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6:53 pm EST
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Kmart clothes order

I went to Kmart store to pick up a clothes order, I arrived at customer service and I stood there for like 30 minutes waiting for someone helped me but nobody showed up, really bad service.Cashiers just looked at me but no one did nothing. It is a waste of time at that store. Really you need you improve good service most of the time is the same thing at that Kmart store.

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4:30 am EST

Kmart store injury/attack

Yeah, this is a big complaint and an injury and it has nothing to do with airlines like you can see I selected. I selected airlines because my complaint will not continue unless I select something from the complaint form so I selected airlines to continue my complaint. I was attacked in one of your stores by a kid who slammed a toy football in the back of my head that hit me so hard I got a headache because of it. He then ran to his mother trying to get away with what he did. I talked to one of the store employees and they went to find him and I showed them who the kid was but I don't think they did anything. I then left because I thought if I do anything the mother would try to arrest me for claiming I touched her kid. Kmart needs to work on watching people in their stores so something like this does not happen again. This hurts, it really does.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 6:07 pm EST
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Unfortunately any retail store would be very limited in what they could do, and simply even talking to the kid might not be appropriate for them. Your only recourse really is to call the police if you think it is warranted. I'm sure they see thousands of customers a day and can't monitor each one unless someone repeats negative behavior on a consistent basis in their store.

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About Kmart

Screenshot Kmart
Kmart is a retail chain offering a variety of products including clothing, toys, electronics, and home goods. They provide in-store and online shopping options with services such as layaway plans. Kmart also features seasonal items and discounts.
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Overview of Kmart complaint handling

Kmart reviews first appeared on Complaints Board on Aug 23, 2006. The latest review Order number 390157238 was posted on Dec 19, 2023. The latest complaint unsanitary lunch was resolved on Jun 18, 2018. Kmart has an average consumer rating of 2 stars from 711 reviews. Kmart has resolved 151 complaints.
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  1. Kmart Contacts

  2. Kmart phone numbers
    +1 (888) 417-0622
    +1 (888) 417-0622
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    +1 (719) 594-6633
    +1 (719) 594-6633
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    +1 (253) 852-9071
    +1 (253) 852-9071
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    More phone numbers
  3. Kmart emails
  4. Kmart address
    24800 W Valley Hwy, Kent, Washington, 98032-5799, United States
  5. Kmart social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Most discussed Kmart complaints

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