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KIA Motors review: Kia sorento 2024 warranty in Saudi Arabia

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4:55 pm EDT
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Dear Sir

My name is Adel Rahali

I live in Riyadh, Saudi Arabia, I imported new Kia Sorento Mq4 2024 facelift from Korea VIN:KNARH81BHRA252085
kindly help me in the following issue and hoping solution for it:

I went to the KIA Agency HQ in Riyadh, Saudi Arabia, “Al Jabr Automotive Company,” and asked them to put the car under warranty, and the response was a complete refusal without any explanation, only the car was not bought from them directly! Is this fair? The car is brand new from factory, and he is dealer and represent you (KIA) in the region! Why I should suffer? Only because I love KIA car and I want to own nice and new car?

So, I asked them to carry out maintenance on the car, “periodic maintenance,”. The response was also shocking, as they completely refused to accept the imported cars that coming from Korea, whether for warranty or regular maintenance.

Is this true? And does the agency have the right to do so? And refuse cars from the KIA factory from Korea? The strange thing is that, I asked him, assuming that I needed a spare part, would you provide it for me? He also responded with no, as he would not provide any spare parts except for cars with a specific chassis number registered with him only.

I hope for your support and cooperation with me, as I am your customer and a big fan of your cars. Please advise me on what to do and where to take my cars for maintenance. Attached the documents of the car

waiting your feedback

Thank you for your cooperation

Adel Rahali

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