KIA Motors
reviews and complaints

Dear Sirs,

I have owned a Kia Carens model 2016 in Kuwait. The car is running smoothly for almost 3 years now without any issue. I'm doing all regular services every 5, 000 Km since I first received the car as brand new at the authorized local service agent M/s National Agencies Group for Gen. trading and contracting Co. (AlMutawa) in Kuwait.

While we are trusting KIA cars for many years in terms of performance, reliability, after sales service and many more, I have experienced refusal for service while car is under warranty.
Currently, the car is only 40, 000 Km and less than 5 years so it has to be under warranty. Specially, when I do all services at authorized service agent of Kia. One of the side mirrors suddenly is not folding automatically (It can't be open / close automatically) and As I understand it should by under warranty as it is not mentioned any where that it is excluded from warranty like Battery or tires for example. It should be noted that Miror unit is in a very good condition and no accident or damage is affecting it.

Service agent refused to repair / replace the mirror stating that it is customer problem and not manufacturing defect!

This is very disappointing while we put all the trust in Kia and Kia didn't trust its customers. There is no way that mirror could be damaged internally without sever damage externally. That's common sense. However, Respected Service agent refused at the end the repair / change which is really non sense.

Car details:
Carens 1.6L 6AT Model 2016
Plates Number 40/31324 Kuwait
Chassis No. KNAHU8116G7130084
Current Millage 41, 532 Km

Kindly try to solve the above issue to sustain the reliability of Kia cars in the market of Kuwait.

I hope this compliant will reach the concerned person and expect that positive action will be taken.

I'm available to be contacted on following contact details:

Amr Hassan
+[protected]
[protected]@hotmail.com

Hello,

My name is Ivry Thomas and I am a proud owner of a 2016 KIA RIO. Last Tuesday July 16th, I was on my way to work and my motor/engine gave out on me. I had my vehicle towed to an authorize Kia dealership in Avenel, NJ. (Sansone Kia) My vehicle is still under Powertrain/Drivetrain Warranty. I have been coming out of pocket for a rental for the past week, in which is absolutely absurd when I should be covered under Kia because I am legally still under warranty. I even emailed the Service Manger my receipts for the Oil changes and everything. Yet I am still getting the run around from the service center clerk that the manager is submitting images about the engine and doesn't have an answer.(When he verbally stated that they would have an answer by Mon/Tuesday of this week). This is a complete inconvenience to me and rather upsetting because I don't have money to just come out of pocket for a rental when I don't even have a status on my current vehicle.

If someone can please reach out to me, it would be more than greatly appreciated. My number is [protected] and my VIN# for my Vehicle is : KNADM4A30G6645838

THANK YOU

My name is Mrs Vilelmini Marinou.

I have bought a brand new car in 2019 from your dealer FMS which is located 100 Avenue Kifisias str, Peristeri Athens.
The car with plate number IYH 1655 first register certificate was in 02/01/19 a KIA PICANTO JA F5P11 M51BZ 1, white color, recognition number KNAB2511AKT331626 is now in one of KIA car service department .

In the afternoon on the 27th of July 2019 as I was in the car with my baby 3, 5 years old and my friend on the high way of Attiki Odos towards the airport the car suddenly started to smoke a lot from the evaporation, a thick white smoke that was so much that the cars behind where hidden from the smoke.
Then after a while the glass at the back of the car was full of drops thick drops as it was raining but the sky was clear. Using the back window wipers we saw that the drops where yellow thick oil !
After a minute or so smoke stared coming out from in front of the car from the car hood.We were terrified as we where in the high way with the kid inside as we thought that the car will be on fire!Immediately we stopped the car which was also very dangerous in the high speed road and I took the baby out of the car putting her in the inner part of the roadside bar as of course there was no proper area to stop as we where so terrified that the car would be on fire if we waited to find a proper stopping area in the high way. The kid was crying climbing on top of me and wouldn't let go and we where shaking .

This car is brand new ! For your information when I bought the car I did not even go in person to see it I bought a car value 10.590.000€ just looking a photo an specification by internet because I had trust in the safety of KIA engineering as I wanted a safe car for me and my baby .
I first payed for the car and then after one month I saw what I bought!
Today I am paying a taxi to go to my work loosing money every day.Unfortunately I have lost my talking to FMS and there is no such option for them to give me used car so I want pay a taxi to go for work or my baby to the doctor!which make me sad and angry as they represent KIA.
After talking to KIA Athens they told me that the can give me a used car on Friday 02/08/2019(day/month/year) Today I was told from the service department that my car needs a new engine because the problem in the engine is from KIA manufacturing !
I have attach photos of the incident and I am asking KIA TO replace my car with a new one! This car is only 7 months old with 7000 km run only! This manufacturing mechanic problem put our life in danger !KIA needs to give a new car AND NOT REPLACE THE MOTO OF THE ONE I ALREADY HAVE.
I will be waiting for your reply as soon as possible.

Thank you

Mrs.Vily Marinou
email:[protected]@hotmail.com

Tel +[protected]

I have just bought my second Kia in Mexico and I am customer since 2016 but unfortunately I have witnessed a deterioration in the service. It is almost impossible for me to take my car to Kia Metepec for they are always booked for two to three months. So I drive 40 miles to Mexico City for my service but now I have the same issues in Kia Interlomas. Always full and nobody answers the phone.
Like the brand but post sales service is really below my expectations.
Truly disappointed
Antonio Gonzalez
5255 [protected].

I have asked for test drive the Kia Teluride form four months no one contact me and Unfortunately I have not tried the car because our customer service is very bad service and there is no interest in the customers, How do you want to increase the number of customers and you have a defect in the partner in the UAE, the lack of attention from the direction of the seller I have an adverse reaction that Kia does not care about customers

On June 11, 2019 our motor seized up and we called Kia Warranty, they sent someone out to tow our car to the Dodge City Kia Dealership. The tow truck driver backed up into my car. I called the 800-333-4542 and reported it. Kia in Dodge, called and said our car was ready, we went and picked up our car, it has leaked huge amounts of oil since then. I have again call and reported it and also asked when someone was going to look at the damage from the tow truck. Here we are July 29, and my car is not fixed, my husband and I work full time jobs and have two children. This has burden us financially. I have tried to remain very patient to let you do what is right, we just want our car fixed. please fix our car. Thanks

I will start from the beginning.I traded my Sedona, because they said they wanted it, for a 2013 Sportage in Nov.2014. the first time I brought it in for service my rims had a lock nut on them but I didn't get the tool when I got the car.I asked if they would give me the tool, should have come with the car.They wanted too charge me $120, I said no thanks.I continued too get my Kia serviced regularly, oil change, tire rotation, etc until Feb2018 when I got breaks all around, 4 tires, 4 wheel alignment and oil change, $2000 worth I also asked for the lug nut tool again, figured I spent enough, he said ok.Fast forward to May 2019, and I still did not get my lug nut tool. I asked Jessica Preston if ball joints were covered in my warranty, she said they were so I made an appointment too bring it in.When I brought it in Mike told me the warranty had expired and proceeded to charge me $135 for diagnostics.I'm senior citizen on a pension didn't even try too help me, he said pay or no car.I had too borrow money, , took quite a while, I had my daughter and great grand daughter with me.My question is why should I pay for a Kia employee mistake because if she had given me the right info I wouldn't have been there.I tried to get the owners e-mail but nobody would give it too me.I think I'm entitled to a complete refund.Thankyou

I faced a problem with my kia cerato 2014
AC Problem
Center Mirror is not fixed

After one week I'v received call saying that mirror actuator assy is broken on both sides
which was not logic to me, how come it will happen with both side suddenly
with no signs for breaking or anything.
I have submitted my objection to Kia kuwait service manager, and i have asked him to explain how it can happen with no clear reason, he did't give any answer or even have a look on the car to understand my issue, Then i submited a complaint to kia call center and they called me one time and nothing else.
VIN is KNAFX4113E5152303
I left the car in kia service center with no problems in mirrors, I don't know what happened inside
JOb Card is [protected]
W.I.P No. 13695

Thanks

Hello,
Recently we had an unpleasant incident regarding how Kia Romania was involved in resolving the next complaint..
About two weeks ago after a holiday trip to Greece, the car has broken down (I mention that it has only 10000 Km - being in the warranty).
The support given to help me in contact with the service in Greece is 0.
At this time, the car is in an authorized service in Greece, but it does not receive any response to the repair status, if it is repaired and it lasts…
This defect at just 10000 km has produced and produced additional costs that Kia does not assume nor supports in bringing the car to operating parameters…
I want to express my disappointment, especially because I am at the second Kia, the first one working impeccably …
I want to know if you can help me in recovering the car in the first place in the normal operating condition and the costs resulting from this incident?
Thank You
Lucian

To who it concerns,

On Monday 22.07 my car was booked in for inspection / damage
and R 828.00 was paid.

A Quotation of R 38 914.70 was received and I asked if I can check these parts
with the mechanic before making any payments.

The service manager denied my request to see the damaged parts
which concerns me, which I am very frustrated about.

I urgently need to get parts replaced and would like for assistance to check all
these damaged parts quoted on before purchasing, please can an arrangement be made?

I would like to book my car in on Thursday 25.07
Looking forward to hearing from you!

Regards,
Gareth Wardell

Dear Sir
I am writing to you complaining from( EIT) service center, your kia agent in Egypt,
My car is kia carens 2015, my name is Maged Gamal, Charisse number 7114242
I had a problem in (The internal serpentine for air conditioning) السربنتينه الداخليه للتكيف reported by engineers in Roxy (EIT )Service branch and they want to change this part which is covered according to warranty
And they made a request from end of may, first of June to import this part and till now not delivered yet and when I asked they said that the part imported not compatible to your car and said to me wait 2 weeks and then another 3 weeks and I wait till now dreaming that they will repair the AC this year
something disgusting
Specially the temprature exceed 40 in Egypt now,
This issue reach maximum Saturday as I visited kia service center in Roxy branch (EIT) they said to me that the part needed for AC repaired already imported and received and they will call me Sunday to take appointment to repair
But unfortunately today during my call they said to me wait 2 weeks, this part is not yours however they take my chaisse car number to order this part for me specially., I am highly astonished this scenario happened with me twice now. First time, end of June they said to me the part imported not compatible and
Second time today the part is not mine
What a hell is that treatment from a reputable company like KIA

It Seems that some of employees will give the imported part to there relatives or friends
I need your investigations
Specially the temprature exceed 40 in Egypt now, please i need an action with such a delay
It is too much to stay nearly 2 months till AC repaired
Your quick reply is highly appreciated

Best regards
Maged Gamal
Car :Kia carens 2015

Please refer to your KIA MALAYSIA facebook page for all the information . I drive a KIA K3 CERATO ( WA 2265 P) . Until today my car is drifting to the left very badly. Three trips to your wonderful PJ service center as that is the main in Klang valley, but everytime I go there different problems are being said by your techinicans. After I leave the enter, not even 10 minutes on the road the same [censored] happens again . Today I walked into the service center again and your alignment guy claims that it's my driving and not any other issue. Meaning that out of 4 years only this year the car didn't like my driving skills isit ? What a stupid answer given by your team . No action being taken till up to today . Please solve this issue as this is really getting out of hand

KIA sportage full option 2017

I have been trying to get a copy of the purchase invoice for more than 6 months now and Aljabr dealer in Saudi doesn't approve my request. Since there is a manufacturing defect in the car and it's still under warranty but they're not fixing it and asking for the purchase invoice! i bought the car from an individual as a second hand and i told them that they have the original invoice in their system! However, they are trying to waste time until the car is out of warranty. I need your support to overcome this issue as the dealer is giving the wrong image of your brand and giving hard time for your customers for things of our right.

Kind regards,
Bahaa Khankan

Before service I informed that diggi lock is not functioning properly. The liver of same near driver seat is also not working. Service agent informed me that part is not available now and he will get it supplied by tomorrow from Dubai. He said to contact him next day. But he did not pick my phone for many hours. Then he told me that he is going vacation and you need to contact his supervisor. I contacted him also today but did not get any satisfactory reply. I am running my car while diggi is open which I have tightened through a wire. Please help to get it changed asap on my number [protected].

my name tendani granny mudau i bought 2017 polo vivo at Kia airport early june 2019 only to find out all tyre Rims is damage i mean including the spare wheel the rim is damage i discovered that when i took my care for wheels alignment on the 19/07/19 because i didn't even drive that car even more than 3 and it was short distances only to find out yesterday day that they cheated me i call sales person the name of Terrence that man he can tell lies shem he told me that he is off today my suprice when i call the branch it was him that answered the phone and i dropped the call because i was very frastrated why people they do something like that with our money is not far all i want is the right Rims regards angry client my cell number is [protected]

After the serious evaluation, I have chosen one of the KIA cars not only for an amazing design but also the the safety and the service provided by the company.

Nevertheless the after-sale service here in EU does not look like meeting any type of a standard.

After a month form the service and 1000 km later, I was refused the guaranteed assistance with justification that I was late for the first car's check that did not seem to be a problem at the moment (indeed I was insured it was not a problem since it was a first service).

Later on, after the breakdown, the car was taken to the KIA Garage, where it has never been controlled of went through any eventual checkup, instead it was refused to be assisted at all.

Since it was an oil sign on the dashboard, without any check of a car, I was told that the problem was a missing oil that was changed a month ago and was perfectly ok when controlled by the evacuator's assistant 2 days ago.

At the moment of the car's breakdown I was driving with my 6 years old son and my sister been sure that the car's safety is guaranteed not only by the previous service but also by the "7 years assistance" of the KIA Motors.