KIA Motors review: bluetooth can't function

Hi, I bought the Kia Picanto Year 2018, and got it by 18 June 2019, as KIA SR told me the unit is exactly same with Version 2019, but now my Bluetooth is totally can't function, it keep to initializing, the SR told me go Kia Motor PJ to upgrade software, I went by 01 July 2019 to have my 1st service and also request to solve my Bluetooth problem, but the CR ask me go refer Naza Solution, after I go Naza Solution, they said this software is not under their service, then I go back Kia Motor PJ again, they took my car photo, chassis number and said will contact me once they find the solution.

Chassis Number : KNAB3512MKT332200

Please help me solve this problem asap... You can contact me at [protected] as well... Thanks with best regards

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