KIA Motors
reviews and complaints

I just beside myself . I went to Gateway Kia on Friday because of the incentive they we're having. Hoping they could help with my situation. Sat with Shane Rice. He said he had all my information. I don't think he did. So explain to him what my situation was . I owe $20240.36 on my Toyota Corolla. That I have bad credit, no cosigner and no money to put down. And thinking of the incentive that they our offering would help. He appraised the car at $13000 and the incentive was at $5000. I'm ok with that. Than he tells me I'm approved for Kia Forte, car loan but I would need to pay off the $2240 in negative equity. Which I don't have . So I text him on Saturday ask him with my perks I get through work would that help . He said he would contact me on Monday. So he can work on this. Well didn't hear from email his manager Bob, than I get an email 5 mins later telling me there nothing we can do . That was it . So I email Shane and bob back asking fir an amount so I can see if I can get approved by a credit union nothing. I feel like I'm just a joke to people like I'm stupid because that's how he made me feel. I just wanted a car payment lower and the Kia Forte is want I want. I don't know what this is going to come of but I'm just tried of being lye to and now I don't think my loan was ever approved. This was all a lye to get me in and that I was never approved

i initially spoke to BETHANY FROM KIA CUSTOMER SERVICE on 8/13 told her about having to replace a drive shaft in my kia her response, too bad can't help you, i also called quirk where i got the part from and they said they would honor the warranty and then lied and said oh sorry not going to do that, then i received a phone call from kia called back with a case number that was left on my phone just got off the phone with JACOB and again said will not help you there are 3 components and i meet none of them 1 not original owner 2, my mechanics put the part in wrong 3 and here's the bull did not have a KIA DEALERSHIP PUT THE PART IN what a scam, there is only one way to put this in but according to JACOB oh no it is very specific way to replace the drive shaft so i called my mechanics to let them know they are doing it wrong, , i said it in my initial complaint i will never buy kia, and i will let my family and friends know that if they have a kia this is the kind of service you will not get from KIA

I have KIA- Sportage 2016, bought it from Al-Jaber distributor in KSA

I entered the car many time to the work shop many time as I faced an continues problem which is that back doors stack and wont open (from Inside & Outside)
The distributor fixed the issue and its keeps come again & again and in each time I forced to rent a car until The distributor fix the issue . as per The distributor this issue is very common in SPORTAG-2016.

On 31 of July 2018 I entered my car to Fix the following issues :
1- lightning System
2- Wisher fluid leaking
3- Back Doors Issue
4- 40Km maintenance

On the 1 of August I received SMS from The distributor to come and collect my car without fixing the issues due to shortage in the spear parts, which will be available very soon, until now I didn't received any feedback from their side and I tired to call the them many times but without any response & I call the in charge engineer but also I didn't get any response & and due to my working hours I cant go to their branch as I finished work after their working hours ...

So kindly I need your kind support regarding the above and its right that Back Doors Issues are very common in SPORTAG-2016.

Mohammad Hosni
+966 [protected]

I bought that model in sep. 2015. I have a problem with bad noise down side on the frint area. I made many complaints ar Kia Aljabr in Riyad KSA without solving the problem. The problem is with the steering column and they changed it before 2yrars but the noise is existed. KIA service in Egypt checked the car in told me that. What shall i do? I have a headache about this while the car is 54000 km run.
My email is [protected]@gmail.com
I hope you help me.

My wife wrecked her 2012 Kia Forte this morning. An individual ran a red light and my wife Tboned another vehicle. The impact caused the entire front end of my wife's Kia to be pushed back more than 12 inches and the airbags did not deploy. I'm sure Kia will be looking into this issue as we are talking with an attorney to bring suit against them for this defect that could have gotten her killed.

I have already filed a complaint. Due to no fault of mine. I am having to have my 2014 KIA Soul engine replaced for the 2nd time. in 4 years since buying the vehicle new and having it service regularly. The safety and reliability of this vehicle is my main concern I do not want to be put back in this vehicle again. I am not going to stop fighting this issue . I am tired of no one wanting to take responsiblity for the safety and performance of a car that i have been told is not my fault . I am tired of getting the run around i have filed a complain with the consumer affair dept of KIA and have been told they are going to replace the engine and give me a 12, 000 mile warranty which is not what i was told when i had to have it towed 2 hours away from home I was told by the service dept handling it that it would be guaranteed for 2 years or 24, 000 miles. either way i travel 2 times a month by myself and am extremely concerned for the reliability of this car. Thank God my husband was with me this time as I wasn't in a safe area and not able to contact anyone for help as to what i needed to do it took 2 days to get back to service dept. I am in process of filing a consumer complaint with the Indiana Attorney Generals Office and am taking it to NBC and ABC news channel and The Times newspaper. I will whenever I do get the vehicle back ? take it and park it in front of dealership on a well traveled highway and put signs on it not to buy any KIA vehicle

I bought one Kia Carnival in UAE in 2014 under my name in United Arab Emirates. I was quite satisfied with it despite having some minor issues. On the basis of my previous experience and the promise of new technology adoption I have bought another new carnival in Pakistan this month. I am very disappointed with the quality of the vehicle delivered in Pakistan. It has low quality in every possible place be it seats, door handles, door locks, door weight, steering wheel movements, dashboard accessories ... in fact, it is a fraction of even my old Carnival that I drive in UAE.

This message may not be relevant to your area but being a family of Kia ... it is requested that the message may be passed on to the original Kia company that is responsible for manufacture and delivery of Grand Carnival to Pakistan.

It will be in the fitness of things that the Kia company in order to maintain and promote its products in Pakistan may address my complaint. I made the decision to go for Kia in Pakistan despite the counter advise of all my friends and relatives ...

Hello, I'm an owner of a Kia 2009 Sportage. I took it to my dealer for a recall and to also give me a quote on fixing a gas leak from the return line. The recall was done but the service group said it would cost between $2000 to $5000 to fix my gas leak and that my car is old and that I may just want to get a new one. They made the price of repair so high that I had to reject it. I took the car to a garage near my home and they fixed the return gas line for $58 and it is New York State inspection compliant. Even after leaving the sales group has called me twice wanting to 'help' me out(get me into a new car) due to a high quote of service. I have to say this has me saying NO to a KIA ever again. Dealer obviously doesn't read that KIA boasts 10 years for their vehicles. Total lack of customer service.

I bought my new KIA Rio Si from Newspot Motors, Salisbury, Adelaide South Australia on 13th September 2017. Since buying my car I have noticed that my Navigation maps are out of date by at least 5 years. I say this because there is a tram line that crosses "South Road" at "Black Forrest" this tram line now is on an overpass above "South Road", and has been for the last 3 years but my map still warns me of a rail crossing at that point on "South Road".
There is also a bridge that is on "South Road" at "Glandore" which crosses over the "Cross Roads" intersection, and this bridge has been there for at least 5 years if not more, but my map tells me there is a road junction there with traffic lights.
That is only two of the many discrepancies there are in the maps around Adelaide. I took my KIA into Newspot Motors for it's 3 month service just before Christmas 2018, and explained the problem I was having with my navigation maps IE: that they were way out of date and asked if they could update them please. When my wife picked up the car after the service she was told that the maps had been updated to the latest ones they had and that was '2016' and that the maps were only updated every two years or so. If that had been the case I would not still be getting warnings about rail crossings that do not exist and school zones for schools that have been closed for at least 3 years.
If what Newspot Motors is telling me is true, I find it hard to believe that a car
company as large as KIA Motors could not have the navigation maps updated
every 3 months as with GPS units, let alone two years. The reason I say they should be updated every Three months is that Adelaide is undergoing major road works and has been for the major part of 2016, 2017 and now 2018, but my navigation maps have no mention of any of the road works around the city center or surrounding suburbs, let alone the fact that you can and do get stuck in a traffic jam for the better part of half an hour because of these road works, because the maps have not given you an alternative route to get from North to South of Adelaide, which for me is a 80Km journey Which I did 4 times over the
Christmas holidays, and for a 70 year old pensioner who is relying on the
accuracy of his maps to get him around is not a very good advert for KIA.
I would be most grateful if you Could you Please remedy this situation at your
earliest convenience as this is the 3rd complaint I have made with no reply to any as yet.
Regards.
Stewart McManus. (Mr)
KIA RIO (SI)
Vin Number: KNADC514MH6038141

I called on a Monday for service on my 2016 Soul, I was scheduled for service on Sunday. We drove the 45 mins to the dealership for the bimbo at the desk to change her story about 6 times. First, we were told the master mechanic had 6 cars before us, then told they don't do this type of service on Sundays, to I don't know why you were scheduled for a Sunday (which I didn't request to begin with, it was first available) then to we need to change your appointment. She pulled up our appt in the computer (which I saw), I walked out to get my husband who had walked away since he was fuming at this point, and when I came back she said I had no appt. I will NEVER own another Kia and not due to the fact that I don't like my car. I will NEVER DEAL with such incompetence again. I'm getting ready to trade in my car just to get rid of this ridiculous company. No wonder why Kia's don't hold they're value. Between the run around and ignorance of the staff to the idiots you have to deal with ... NO ONE WANTS THAT KIND OF AGGREVATION. KIA IS WORTHLESS AND WILL DEFINITELY LOSE MY BUSINESS IN THE LONG RUN WITH ALL THE CARS WE BUY BETWEEN MY HUSBAND AND 5 KIDS. I'll take my hard earned money and valuable time to a place that appreciates their customers.

ABSOLUTELY THE WORSE EXPERIENCE EVER! I have been trying to obtain a copy of my title for over 5 weeks now. ( I moved and need to register in the new state) I was told a variety of different stories, given a variety of different fax numbers (none of which worked) And spoke to at least 7 different customer service representatives. Today I spoke with Sandra, who advised me that all the prior information I was given was wrong and that I would never receive my title that way! This is after I faxed, or attempted to fax 7 different times, called four different times, and sent a request in writing. If I failed to make a payment during this time frame, you can rest assured they would immediately contact me about repossession. But I HAVE NEVER MISSED A PAYMENT! Yet, they continue to hold my title hostage! Today they blamed it all on the State I moved from, and that may be a possibility, but then I should have been told that from the beginning so I could address it with that state. If I could give the customer service department for the finance department negative stars I would!

On aug 15 on the way to my office I got a flat tire. According the dealer operator I should call for assistance and I should get the possibility to rent a car free of charge. Later on a sales representative called and informed that I didnot have any rights and I should pay the full reparations cost, no rental would be provided and furthermore I have to wait 5 or more working days in order to get my car. My office is situated 52 km from my home . There is no public transportation available. I have claimed to KIA Sweden ( KMSW0030784 ) but I received the same indiferent reply.
Until this minute I haven't received my car !

Dear Kia you are the worst car service i've ever dealt with this was the worst how come i change the dynamo belt and it breaks after i get out of the service care with 13 km and the car starts to do some noises this was the worst experice i've ever dealt with and your slogan is you sales to service -service to customer well my car yesterday was going to be a trash because of your horrible and bad quailty of the exchange parts

I purchased a 2017 kia Optima, Brand new. This car is not even a year old. I been into the dealership more then a dozen times for the same issue. The car is jerking and it shakes heavily and turns off when it runs in the rain sometimes. They have not fixed my issue and cooperate is not friendly and not helpful my issue to date is still not resolved

Hi ( To Whom it may concern),

I am very upset with the service I have received from KIA in Calgary, Alberta at the Eastside location.
So I was in need of a windshield repair, I phoned locally ( by my town) which is about an hour away from Kia in Calgary. I was getting quotes and when I phoned Kia on Aug 8 at around 11:30 am, I was given a quote of 250.00 plus GST, I believe her name was Chantelle, I was impressed with the price and booked an appointment for Aug.13 for 900 am. I than called back within the hour and I spoke with a gentleman named Kirk or Kirt. I had told him that I would be travelling quite the distance and he was sure that the window would be replaced and that the price was 250.00 plus GST, he confirmed and he would try to get Glass Masters in early the Monday so I could get out as soon as possible. I said that would be fantastic.
Fast forward to Aug 13, I showed up at 900 am and Nic took the car and I affirmed with him all the conversations that I had on Aug 8. He was going to let me know about the time frame. Shortly after said Glass Masters could not come until the afternoon ( sure that was not ideal), however I said no issues I will take the shuttle and come back around 300.
I arrived back to the shop at 315 and no phone call to let me know that they ordered the wrong window, which I bought my car at that dealership. Next they said that they were not sure when it would be replaced and that the window was now 360..I took my keys and left.

First off, I wasted gas money, a day's work, my time and not one apology..I hope that there can be something done because this was a waste of my time, energy and no service to show for it. I would appreciate if someone will look into this and any feedback you have would be fantastic. I would at least hope for my next oil change and service that this will be compensated.

Thanks. Monica Nassichuk

Dear on duty,

I am in very bad situation about my Kia Cee'd in Istanbul/Turkey and ı would like to send an-email to explain my situation Kia Customer Services and Aftersales dept.s Managers because i could not get enough service/respond from related people in Turkey. Could you send their e-mail adresses please?

My e-mail adresses are [protected]@thy.com and [protected]@gmail.com.

Thank you in advance for your help.

Have a nice day & best regards.

Volkan Bilgin

February of 2017, I bought my 2016 KIA Soul with the promise that after 12 months I could upgrade and lower my payments. 18 months later, after getting my hopes up twice while getting an oil change, I am still driving this car. I bought this car to build my credit. These car payments are killing me, yet I have not missed one. I have been lied to since day one. Empty promises. Nothing was done about the winning 2500.00 gift card and winding up with a 5.00 gift card so is anything going to be done about this? I will not recommend KIA to no one because I do not want my friends and family lied to like I have been since I had the car. I do not see how KIA of Savannah stays in business because obviously a lot of people have fell for this con. Please do something. If not I am going to the BBB and writing the mayor. You cannot keep treating your customers this way. I have not missed a car payment and it is more than half my house payment. Something has got to give or I will start writing people until something is done. Thank you!Santander or KIA keeps selling my information and bringing my credit score down. That is against the law because I have not authorized anyone to run my credit.
Sheila Kennedy
[protected]

I had 3 paint issues 1st one on the windshield pilers on both side driver and passenger side... the another issues on front of the hood driver and passenger side... now rear passenger side panel just above the tire where all 3 times there started to peel off... the 1st two issues got fix but the 3rd time had to call Kia Consumers Affairs spoke to a Jetta Ortiz saying how it was my fault that I scratch it who in there right me accuse any one of doing such a thing... after seeing all these complaints there should be a class action law suite to do faulty manufacture paint... now I see 2018 Kia Stingers being recall due to paint issues only prove Kia Sucks at painting there products.

I called in yesterday to speak to someone about the warranty on my 2015 kia optima. I spoke with someone named susan she gave me a case number [protected]. I just want to say to me this was the rudest customer service person I have ever spoke to about anything! I understand that I was not at my best either, but when you have a question about the warranty on a car that you have purchased you expect that person to have answer for you, not tell you that you have the basic warranty and won't give you any information except that "there are too many things covered to explain what's covered" then when you ask if a specific product would be covered by the warranty you are told "I am not going to answer that because I don't want you going back and saying well susan told me that would be covered" really? This is the kind of customer service I would expect from my cable company but not with my car company! I totally expect to trade this car in within the next couple of years and to be honest based on my experience with susan I won't buy a kia... Ever again!

To whom it may concern. I purchased a Kia Sportage due to the fact I have always respected the company and quality of vehicles. My Kia has a tad over 130, 000 miles and is in great physically looking condition. I was driving down the highway and it started clunking horribly and died completely. Always have been serviced on a regular basis I was shocked. I was able to roll into a nearby driveway thank heavens safely. After being towed to a shop, I was told I need a completely new engine at a cost of over 3400 dollars and that was a used Motor with 90, 000 miles on it! Didn't seem practical in any way. Therefore I have a vehicle out of warranty obviously sitting in our driveway that must be sent to a junkyard or such for a measly 300 plus dollars after we pay to tow it their. I am utterly disappointed as this vehicle should not be dead when it looks like a worthy vehicle. I am saddened by the quality and have multiple people ask me what happened. Being from a small community you may think it doesn't matter in the big scope of your business. But I beg to differ. I value companies who have vehicles on the road much longer than 130, 000 miles. This is a disgrace to your company on quality of product. Having a long warranty of 100, 000 miles shouldn't be defined as it will be dead soon thereafter. Please take this letter to heart and not shuffle it under some paperwork to be shredded. We miss driving what we thought was a quality vehicle we used to brag about. Devastated and can't return to another Kia vehicle that will end with the same results. Devastated in Nauvoo, Illinois. I would appreciate some type of explanation on why . We simply don't understand.