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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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J
5:02 am EDT

KIA Motors car repair

I had submmited few emails to KIA, and called more than 20 calls in a month to follow up with the staffs. The customer service staff promise me will call me to update me. Unfortunately, everytime I have to call them only will get the feedback. They wont take their own initiative to call me.

My car was in KIA rawang for more than a month, till now the spare part also havent reach Msia. Everytime I call, the staff only will ask me to WAIT, but does not provide a good solution. I found it is very funny, KIA does not have 1 bumper in whole Malaysia! Harlo! I has been waiting for more than a month! If you guys does not have the spare part, kindly tell me! Dont keep delay me!

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5:04 pm EDT
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KIA Motors 2010 kia soul 4 door sports wagon

I bought my car brand new in 9/09 and have taken care of it to the nth degree. As of today, I don't even have 33, 500 miles on it. This car is in pristine condition until I started to get something peeling off the paint (rear area). My son said this is plastic that is peeling off. I am like plastic? It has become quite an eyesore on my car as it is very evident that something is going on as it is like white blisters that have burst and have started to peel? This has now affected the resale value on my car to the nth degree -- who wants too buy a car with all this stuff peeling off the back side of this car. At no time would I ever imagine that I had plastic on my car? What is this, and why is it peeling off my paint? I love my KIA Soul, but do not like what is happening to it! Is there any fix for this or will continue to peel all over my vehicle? My name is Barbara Fritts and I bought my car at Jerry Reid KIA in Cartersville, GA. My present address is: 148 Birchwood Dr., Palm Coast, FL 32137; phone #[protected]. I await a response from you.

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3:17 pm EDT
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KIA Motors car ac

My car just made 21000 KM and I do regular service for my car, I had my mega service on 13th May, 2019, i mentioned that my car AC is not cooling well, I received my car on the same day and I was told that it is working well, the following day I realized that the Ac is still not working well, I informed the customer service by phone that I still have issues with my car AC, I reserved another appointment on 20th of May, 2019, and i was told that the evaporator needs to be replaced and it will cost me around 300 BD and leave my car for 3-4 days, I left the KIA service center very disappointed as my car is only 4 years old, with 21000 kilometers only, how come i need to pay that amount for a car AC part replacement, and how come it got destroyed so soon, . I believe it must have been defected from the first place, please find a solution as this is my second KIA car and I am a loyal customer.
Thank you
Sherine Eletriby
973 [protected]
[protected]@hotmail.com

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K
9:53 am EDT

KIA Motors deliveries to norway

Greetings.
Over 6000 Norwegians are waiting for the eNiro, and the deliveries are disgraceful. KIA Norway promised 50 cars for may and June, and this is sadly the pace that seems to be the standard. Tesla model 3 is delivered by the thousands and are stealing customers from Kia and other EV manufacturers. We who have reserved the eNiro get no good explanation on why this is the case. If this is in fact your policy, to deliberately hold back production, the customers deserve to know so. There is alot of frustration among the 6000 people waiting. Are we really supposed to wait years for a new car from the fifth largest car manufacturer. You need to start informing your customers in a hole different way, and most importantly increase deliveries before you loose the market for EVs entirely. We demand that this message finds its way to the appropriate executives at Kia.

Sincerely
6000 frustrated eNiro fans.
Ketil Lien

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Sigmund hANSEN
, NO
May 19, 2019 12:38 pm EDT
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Let me express my sincerest support to the posting made by Ketil Lien re. completely unacceptable supplies of both e-Niro and e-Soul to Norway. We know we are small country with a small poulation. We do however, rank among the largest byers of elecric cars in absolute figures. If KIA had lived up to our expectations, we would have been even larger.
Not only do we not get cars that we have been queuing up for over the past couple of years, we completely lack information regarding future deliveries (50 ! cars during the coming two months, while 6000 potential customers have reserved a car!), we have no information of if and when we can expect trailing possibilities.

There is a definite surge in this market and the only manufacturer that seems to be interested in filling this is Tesla. Pity, because people do not easily forget having been made to look foolish, exactly like in Korea.

Yours not so truly any more

Sigmund Hansen

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I
7:52 am EDT

KIA Motors smart key features for picanto

I asked:-
Can the 2018 kia picanto's smart key system be upgraded to have only driver's door opened pressing once and all doors opened on pressing twice? I saw it in one of kia youtube commercials. My wife owns a picanto 2018. Pls advise.
I would like to have such feature for her safety. Thks.

Your Administrator csd@naza.com.my replied :-
Dear WP Wong,

We acknowledge receiving your e-mail and regret for the inconvenience caused.

It has been confirmed by Warranty Department, we hereby regret to inform your good self that as clearly stipulated in the Service Maintenance Booklet any parts or related component damaged due to tampering to the part will not be covered under warranty.

However, we suggest you to visit our nearest service centre for further information.

I say:
Std auto machine reply. It is not the answer I am looking for.

Can Kia Picanto malaysia version be upgraded to include the 'open the driver's door only' option using the smart key system?

Rgds, WP Wong.

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6:22 am EDT
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KIA Motors kia sportage 2017

on 01/2017, Palm Hills Developments S.A.E, after going through market research to purchase a vehicle for easing commute of its Legal and Compliance Sector Vice President during daily corporate business activities, and based on KIA automobiles strong reputation and its advertised vehicles safety standards and high options in comparison with other vehicles in the market, Palm Hills Developments has decided purchasing KIA Sportage vehicle 2017, chassis number 816HHL157181, through one of KIA Egypt authorized distributors under the name of (Auto Samir Rayan) with KIA warranty, customer reference ID: 245722.
In less than one year from date of taking delivery of the KIA Sportage vehicle mentioned above, several mechanical failures happened to show up but then was fixed during vehicle periodical services; However the most severe failure which is the erratic gear, high temperature of the engine with sudden halt while on road was never fixed, accordingly the vehicles was submitted several times (dated: 19 November 2018, 23 March 2019, and 7 April 2019) for fixing such failure at KIA Motors Egypt workshop in Abu Rawash industrial Zone, area no 99, K28 Cairo - Alex Desert Road, Giza, Egypt; where every time the workshop given report was failure fixed, despite the fact that installed gear model doesn't fulfil with the Turbo engine to operate properly; hence such failure was not fixed; and since the latest service appointment dated 11 April 2019 the vehicle where submitted to the workshop and till date such severe failure is not fixed due to unexplained neither clarified reasons by the abovementioned workshop.
Due to the above facts and because of un-proficient performance by the abovementioned workshop which caused and still causing continues damages which may reach the level of threatening the safety and life of the vehicle passengers, Palm Hills Developments had to file a criminal / Police complaint against KIA Motors Egypt stating the aforementioned facts; Moreover filing an official complaint in front of the Consumer Protection Agency - Egypt to proceed further with such matter complaint;
Furthermore, Palm Hills Developments reserves its rights to continue with all available legal proceeding to claim for its rights as a consumer in accordance with the applicable Laws and regulation and to redeem compensation against all occurred damages including but not limited to expenses of substitutable vehicle rentals, in addition to all and any legal fees and expenses for such matter.
Accordingly; we hereby submit this complaint to your kind attention to issue instructions to your distributor (KIA Motors) in Arab Republic of Egypt to fix and settle this matter amicably within (14) days from the date mentioned hereinabove before going further with available procedures to protect and redeem our rights as a consumer in accordance with the applicable laws and regulation.

Contact Details:
Counselor/ Dr. Ali Yassien
Mobile number: +[protected]

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11:17 am EDT

KIA Motors overcharged on parts and labour costs..

On the 7th of March I took my 2012 Kia Sportage platinum diesel to Kia service department at Moorooka 1086 Ipswich Rd Brisbane QLD. The problem with my car was it wouldn't start at all the battery was good, the car would unlock and lock okay. When I went to start the car the push button light would only light up yellow then when I push it again there was nothing no dash board lights and no ignition lights.. So I rang Kia at Moorooka to book it in to get it fixed.. I said I can't drive it, it won't start. I said I have to get it towed to you so you can fix the problem. So about 11am I got the car tow there. Grant Davis the service consultant rang me on Friday morning the 8th of March and said that they looked at the car on Thursday for a couple of hrs and that they need to look at the car again on Friday for a couple of hrs more to diagnose what the problem and it is going to cost 150 dollars an hr... I said that sounds a little high to diagnose what the problem is.. That Friday afternoon Grant ring me at 5.15pm and said that they know what the problem is, its the lock assembly unit part No. 819003W700 and that it will cost around $1500 dollars.. I said when can I pick up my car Grant he said Monday we should have the part in... Monday afternoon I rang Grant and I said is my car ready, he said no the part hasn't arrived it looks like it could be Tuesday. Vanessa my wife when down to talk to Grant Tuesday morning about the car I couldn't go because I had to work. Vanessa said she had to wait an hr to see him, Vanessa was not happy about waiting an hr just to talk him about the car, he said it looks like it will be ready Wednesday afternoon now.. Wednesday afternoon I ring up again and Grant said that the part will be here by Thursday morning. Thursday the 14th of March at 11.50am I received a text message saying my car is ready to be collected and the invoice amount is $1506.56... Not happy about the bill and the time it took for my car to be fixed.. Grant said on Friday the 8th that there was no loan cars they could give me. I would like some of my money back for the inconvenience that I had to go through and I think I was well over charged for the work that was done on my car, not happy with Kia Moorooka at all, would not recommend them to anyone... Bad Service Grant Davis...

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2:03 pm EDT

KIA Motors refund overpaid

Very bad and slow process for customer's refund overpaid. Why it takes so long to do the refundable? Already 3 times follow up with hq in a month and still got same answer (in progress) and need to wait 2-3 more weeks. What the hell kia malaysia? All management staff go for holiday or what? Really bad management..stupid! Please do something with my urgent request for the refund overpaid. Terrible management.

Name : Mohamad Ismasdi Bin M Yussof

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11:54 am EDT
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KIA Motors massive delay in fixing my car

Brought in Optima two weeks ago for overheating. I needed a new radiator, fan and harness for $4000. The harness is on back order and now they're telling me it won't arrive until JUNE 16! I cannot go two months without my car. They will not provide a loaner car or pay for a rental. They say if I take my car back and it causes more problems they won't accept any liability. I need my car fixed!

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11:44 am EDT

KIA Motors 2013 kia sorento - truck completely turned off while driving 3 times!!!

On May 8, 2019, my KIA Sorento shut-off completely, I could not steer the vehicle and I was in the middle of making a left turn. I had to put the vehicle in park and restart the truck in order to complete the left turn. Then it shut-off completely again two times while taking a right. I had to put the truck in park and restart the vehicle. This is a huge safety hazard! The mechanic told me there are TSB's out there for this issue, however has not been made a recall. The safety hazard involved here is a person can be stuck in the middle of an intersection with a vehicle that has shut-off by itself, the driver must put the truck in park to start the vehicle. Oncoming traffic is not aware that your vehicle has shut off and that you must restart and get out of the way. This can bring about a most serious, potentially deadly situation! I thank God I was not involved in an accident and that my children were not in the truck!

First, I want this to be turned into a recall not just a TSB in order to protect others from having this happen to them. Second, I want this repaired immediately at no cost. I had to have my truck towed from one repair center to another KIA authorized facility due to knowing how dangerous this is.

I will call your customer service center and provide my information and reference this complaint.

Thank You,
Chris

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10:57 am EDT
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KIA Motors 2015 sedona limited

I purchased my Sedona in October 2016. It was a dealer vehicle that had 7, 000 miles on it. I was told I would have the same warranty as if it was brand new. Now the paint on the roof is coming off. You can run your hand along the top and your hand will turn silver (the van is silver).
I took my van in for service on 2/26/19. Parts were ordered as they did not have them available. I had company so did not make a follow-up appointment until 3/25/19.
3/22/19 Texted my service advisor that I also wanted them to review my paint as it was coming off on the roof as well as a ticking noise in my engine. He stated that it would be addressed when I dropped it off on Monday.
3/25/19 I dropped my van off at noon. At that time, I was told that the body shop manager would look at the paint on the roof. I received a text on 3/28/19 regarding my paint. It was not covered under warranty. I asked if the 36 months was from the time I purchased, or they received it. I was told that it was 36 months OR 36, 000 miles. I was never actually told one way or the other when the 36 months started.
The vehicle does not have 36, 000 miles on it, so I am assuming the 36 months is from when THEY received it not when I purchased it. I was also told by my service advisor to contact Consumer Affairs which I did. I was told that the parts for the ticking noise were ordered and should be in on 4/3/19.
4/3/19 Was contacted by Consumer Affairs (Nikki). She was going to do some research and call me back.
On 4/4/19 I texted my service advisor again to find out the status of my van. Was told at that time that they had left me messages, but I received none of them. The engine was still making a noise, so the manager was having the master tech look at it. Was told it would be Friday or Monday.
4/5/19 Nikki called and left me a voice message. She called and talked to Pierre (the body shop manager) and explained that we needed an estimate to move forward. My service advisor texted that he would touch base with him (Pierre) that morning to ensure it was done.
Supposedly on 4/8/19 Pierre had the van and would have an estimate for me by 10:30. Was told by my advisor on 4/9/19 that my vehicle was there now and should have an estimate shortly.
On 4/10/19 I kept texting my service advisor with no response. I finally got ahold of a someone in service (Travis I think) and was told that Brandy was handling my vehicle and I would be called back. Brandy did not call back, so I called again at 5:28 and left another message.
On 4/11/19 I still did not receive a call so at 8:51 am I called again and talked with Brandy. At that time, she let me know that Johnny (my service advisor) was let go. She was shocked that Johnny had not offered me a loaner car. I explained that it was not supposed to take this long, and we had 2 vehicles. She was going to find out what was happening with my van and call me back.
4/12/19 Brandy did not call me so at 9:53 I called her. Was told at that time that the engine was still making noise and no estimate for the paint. Asked her to contact me and let me know an update. Left 2 voice mails asking for an update. Did not hear from Brandy so at 5:06 I called again. Was told I could have a loaner that would not cost me anything. Still, no estimate for paint and the master tech was waiting to talk with Kia tech line about the noise.
4/13/19 Called Brandy at 8:12 and told her I would be there within an hour to get the loaner. Got there and had to wait almost 40 minutes. I did receive a loaner.
4/19/19 Left another message for Brandy asking for an update
4/20/19 Did not hear from Brandy so at 10:25 I called again. Did get ahold of Brandy. Was told that the body shop was extremely backed up and the estimate had still not been done. Was told that Kia Tech line did talk to the master tech and the noise in the engine was determined to be "normal". I asked why it is doing that now when it was not before? Was told that the tech did say that it was louder than others, but it was normal and if they replaced the fuel pump again it would still make that noise. That was when my husband got on the phone. Was told the same thing. He asked to talk to the manager. Brandy offered to have him call us. My husband wanted his direct line. Brandy gave him the managers name and direct number
4/20/19 He left a message for Jim M at 10:31 to have him call.
4/20/19 Jim the Kia service manager did call back. He stated that the engine was still making a noise that he did not think was normal. He was going to talk with the rep for this district and see what could be done.
4/23 10:09 am Jim phoned and stated he had talked to his higher-ups and he explained that he did not agree with the tech's decision from Kia Tech Line. He was going to put another fuel pump on and see if that took care of the noise.
4/30 Spoke with Brandy and she stated that the painting estimate was back. The body shop also found that the hood needed to be repainted. It would cost $2300 to repair. She had not heard from Kia Consumer Affairs. The engine was still making noise after the new fuel pump was put on. The rep for the area would be there the following week. They were going to have him come by and listen to the noise in person.
5/6 Spoke with Jaimie at Kia Consumer Affairs. My claim was not approved so I would not be getting any assistance to repaint my van.
At this point, I am beyond distressed about my vehicle. It has been 6 weeks and they still have my vehicle.

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6:27 am EDT
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KIA Motors 2012 kia sportage suffering from very bad corrosion

I am wondering if someone can assist with the following car. It was purchased in Great Britain and its chassis is U5YPC815LDL21129 - the car is suffering from very bad corrision on each of the four doors.

The car has now been exported to Malta. You will see from the pictures all doors are original. My contact details are
David Macgregor

[protected]@ventur.com.mt

00356 [protected]

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6:05 pm EDT

KIA Motors lease termination - unethical billing for excess wear

Lease account #[protected] on a 2015 kia optima hybrid. I leased this vehicle from brewbaker kia in montgomery, al for a 3 year term with 12, 000 miles per year allowance. I surrendered my car with only 16, 278 miles on it and it had been kept in a garage until 2 months before surrender. There was no body damage and no interior damage to the vehicle. I received a statement/bill 19 days after I surrendered the vehicle stating that I owed a $400 disposition fee plus $225 for excess wear & use.

Since the vehicle leasing manager was not available at brewbaker, one of their salesman assisted me with the surrender. He saw the condition of the car and I took photos of the outside of the vehicle at the dealership. I sent a letter to kia motors finance in el dorado hills, ca and a letter to kia motors finance in dallas, tx along with my check for $400. I explained that I would not pay and fee for excess wear & use because that was absurd. On april 19, 2019, I received another bill showing my $400 payment and now saying that I still owe $225 plus $9.389 in taxes ($234.38).

Based upon my experience with kia motors, I would never lease another vehicle from them!

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3:56 pm EDT

KIA Motors recall wasn't fixed... bad customer service, trying to get me to pay for a recall

I received a recall letter in the mail stating that they had a recall on the catalytic converter. Glad I received because I was just about to go and get it fixed...I made the appointment on a Monday, Got that and an oil change..The next day my check engine light came back on.When I called they told me I would have to pay to get an diagnostic test.I told them I know it's the same issue because I took it back to Auto zone for an diagnostic..I had to reschedule for an week afterwards..took it in showed them the papers from Auto zone they(Joe Brown) so Rude stating I still will have to pay..They ran there test and it came out to be the same issue.My appointment was at 10:30, I sat there till 1:45 and he came out and told me they will have to order the part and get permission from Kia to re_fix it and thatI will have to come back, So now I will have to reschedule for a whole new day..More of my time wasted...I This is not the first issue I have had with Kia over the years overall..I can't wait until I pay this vehicle off, I will never get another kia AGAIN!

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9:54 am EDT

KIA Motors 2013 kia optima

V#5XXGM4A71DG090429

I purchased this Kia Optima in 11/2014...
Since my purchase I have had nothing but problems and recalls.
I am unhappy with this automobile.
Problem #1 I had to have the car towed due to smoke coming from the hood. Needless to say something melted under the hood. Well this was date was on 4/6/2016 invoice #K1CB254143. The details included a few items that was included under warranty. Had to replace the fuel pump #35320-2G720. A charge of $961.92. Is this a part of a recall that did not happen yet? Recall #18V907000 dated 12/19/2018.
So I am requesting a refund for the charge of the $961.92 in full.

All other recalls have been satisfied. However, overall I am concerned about the safety of this car. I do drive my children and grand children in this car. I really want to report this car as a lemon.
If I do not get a response or refund I will take this matter further.

https://www.complaintsboard.com/new_complaint/#
Cynthia Shelby
5103 Carriage Dr
El Sobrante, CA 94803
[protected]

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Update by Cynthia Shelby
May 03, 2019 9:59 am EDT

Also, I visited your Kia Service on two more occasions. In November of 2016 as well. That visit cost me $3100. I'm sure that you can look up all the services records to verify my concerns. The most latest visit costed $860 ruffly.
I AM NOT HAPPY WITH THIS VEHICLE!

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3:24 pm EDT

KIA Motors default on new 2019 kia optima

I purchased a 2019 kia Optima S in September, almost immediately I noticed a popping noise coming from driver side rear, I have taking it to the dealership over 9 times, now the car has been gone since march 18th and its now may 1st, so I am still making payments also. A field tech from the manufacturer has been here twice, they have welded and taking the parts off the car and back on, and they still cant fix it, I have complained and exhausted all efforts with kia, its my first time ever buying a new car and now 40, 000 of the price on the car has been a waste, I can never get ahold of any one at the kia manufacturer { case manager} I leave constant messages and so all they have to do is give a new car I don't get it, never do this again !

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6:08 pm EDT

KIA Motors kia rio hatchback model 2015

My name is Bassel Frez, my mobile +[protected] and email:[protected]@hotmail.com. I bought my car from KIA Saudi Arabia in August 2015, chassis: KENADM5124F6976661-plate no. 2530 KXJ, blue color. since the last 6 months I have major technical problem with the engine and still not resolved . The car still under warranty and KIA maintenance in Jeddah - Saudi Arabia has made a half overall to the engine to remove the noise that I am complaining . After many visits to KIA Saudi Arabia the noise still remarkably noticed in the engine.

I requested KIA Saudi Arabia to replace the engine and resolve the problem for good but they rejected and I am really suffered a lot.

Please I need your support and help and I am sure that the esteemed executives of KIA organization will not accept such negative situation with one of KIA products.
Thank you and best regards.

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1:27 am EDT
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KIA Motors car service

Iam Shady Hegazi living in UAE. My car Kia sportage 2018 had accident in Fujairah UAE and I had send my car for repair in Kia service center in Fujairah branch in UAE and after o got my car after 2 months, the manger of the branch refused to give me any report about the spare parts that had been changed in my car and he told me he can only say verbally. This is not accepted from big company. How I will be sure that original spare parts had been used beside this is my right and against the law. Please contact me as soon as possible [protected]. Email: [protected]@hotmail.com

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9:14 pm EDT
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KIA Motors kia optima

I have a 2013 Optima and within month noticed a slight difference in paint color between the body of the car and the rear bumper. The bumper seemed slightly cream iui n color.
A few months ago the paint started chipping on the hood and I assumed it was due to a rock or something hitting the hood.
Today I noticed a 12 inch section of paint missing from the drivers side of the windshield framing.
I have owned cars much longer than this Kia and never had paint chipping issues.
I am very disappointed in the lack of quality in the paint and clear coat on this vehicle.

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9:20 am EDT

KIA Motors ac stop blowing cold only 3 years old kia forte

I drive an hour a day to work and home. I purchased a new Kia Forte in 2016. I was very happy with the Kia and all the performances however, I needed a new battery within 50, 000 miles and 1 1/2 yrs old, then needed new brakes within 60, 000 miles. New tires all four within 67, 000 miles, which I am a highway driver not enter city. Now with my vechile only 3 years old at 86, 000 miles the ac is no longer blowing cold. I tried adding freon and it did not take it. When I called Kia costumer service the ac is under the bumper to bumper warranty not the engine. I am pretty sure the ac is located with the engine. I am very disappointed that I have a pretty new car that the parts are cheaply made to be breaking down so quickly.

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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Contact KIA Motors customer service

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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Use this comments board to leave complaints and reviews about KIA Motors. Discuss the issues you have had with KIA Motors and work with their customer service team to find a resolution.