KIA Motors

On June 11, 2019 our motor seized up and we called Kia Warranty, they sent someone out to tow our car to the Dodge City Kia Dealership. The tow truck driver backed up into my car. I called the 800-333-4542 and reported it. Kia in Dodge, called and said our car was ready, we went and picked up our car, it has leaked huge amounts of oil since then. I have again call and reported it and also asked when someone was going to look at the damage from the tow truck. Here we are July 29, and my car is not fixed, my husband and I work full time jobs and have two children. This has burden us financially. I have tried to remain very patient to let you do what is right, we just want our car fixed. please fix our car. Thanks

I will start from the beginning.I traded my Sedona, because they said they wanted it, for a 2013 Sportage in Nov.2014. the first time I brought it in for service my rims had a lock nut on them but I didn't get the tool when I got the car.I asked if they would give me the tool, should have come with the car.They wanted too charge me $120, I said no thanks.I continued too get my Kia serviced regularly, oil change, tire rotation, etc until Feb2018 when I got breaks all around, 4 tires, 4 wheel alignment and oil change, $2000 worth I also asked for the lug nut tool again, figured I spent enough, he said ok.Fast forward to May 2019, and I still did not get my lug nut tool. I asked Jessica Preston if ball joints were covered in my warranty, she said they were so I made an appointment too bring it in.When I brought it in Mike told me the warranty had expired and proceeded to charge me $135 for diagnostics.I'm senior citizen on a pension didn't even try too help me, he said pay or no car.I had too borrow money, , took quite a while, I had my daughter and great grand daughter with me.My question is why should I pay for a Kia employee mistake because if she had given me the right info I wouldn't have been there.I tried to get the owners e-mail but nobody would give it too me.I think I'm entitled to a complete refund.Thankyou

I faced a problem with my kia cerato 2014
AC Problem
Center Mirror is not fixed

After one week I'v received call saying that mirror actuator assy is broken on both sides
which was not logic to me, how come it will happen with both side suddenly
with no signs for breaking or anything.
I have submitted my objection to Kia kuwait service manager, and i have asked him to explain how it can happen with no clear reason, he did't give any answer or even have a look on the car to understand my issue, Then i submited a complaint to kia call center and they called me one time and nothing else.
VIN is KNAFX4113E5152303
I left the car in kia service center with no problems in mirrors, I don't know what happened inside
JOb Card is [protected]
W.I.P No. 13695

Thanks

Hello,
Recently we had an unpleasant incident regarding how Kia Romania was involved in resolving the next complaint..
About two weeks ago after a holiday trip to Greece, the car has broken down (I mention that it has only 10000 Km - being in the warranty).
The support given to help me in contact with the service in Greece is 0.
At this time, the car is in an authorized service in Greece, but it does not receive any response to the repair status, if it is repaired and it lasts…
This defect at just 10000 km has produced and produced additional costs that Kia does not assume nor supports in bringing the car to operating parameters…
I want to express my disappointment, especially because I am at the second Kia, the first one working impeccably …
I want to know if you can help me in recovering the car in the first place in the normal operating condition and the costs resulting from this incident?
Thank You
Lucian

To who it concerns,

On Monday 22.07 my car was booked in for inspection / damage
and R 828.00 was paid.

A Quotation of R 38 914.70 was received and I asked if I can check these parts
with the mechanic before making any payments.

The service manager denied my request to see the damaged parts
which concerns me, which I am very frustrated about.

I urgently need to get parts replaced and would like for assistance to check all
these damaged parts quoted on before purchasing, please can an arrangement be made?

I would like to book my car in on Thursday 25.07
Looking forward to hearing from you!

Regards,
Gareth Wardell

Dear Sir
I am writing to you complaining from( EIT) service center, your kia agent in Egypt,
My car is kia carens 2015, my name is Maged Gamal, Charisse number 7114242
I had a problem in (The internal serpentine for air conditioning) السربنتينه الداخليه للتكيف reported by engineers in Roxy (EIT )Service branch and they want to change this part which is covered according to warranty
And they made a request from end of may, first of June to import this part and till now not delivered yet and when I asked they said that the part imported not compatible to your car and said to me wait 2 weeks and then another 3 weeks and I wait till now dreaming that they will repair the AC this year
something disgusting
Specially the temprature exceed 40 in Egypt now,
This issue reach maximum Saturday as I visited kia service center in Roxy branch (EIT) they said to me that the part needed for AC repaired already imported and received and they will call me Sunday to take appointment to repair
But unfortunately today during my call they said to me wait 2 weeks, this part is not yours however they take my chaisse car number to order this part for me specially., I am highly astonished this scenario happened with me twice now. First time, end of June they said to me the part imported not compatible and
Second time today the part is not mine
What a hell is that treatment from a reputable company like KIA

It Seems that some of employees will give the imported part to there relatives or friends
I need your investigations
Specially the temprature exceed 40 in Egypt now, please i need an action with such a delay
It is too much to stay nearly 2 months till AC repaired
Your quick reply is highly appreciated

Best regards
Maged Gamal
Car :Kia carens 2015

Please refer to your KIA MALAYSIA facebook page for all the information . I drive a KIA K3 CERATO ( WA 2265 P) . Until today my car is drifting to the left very badly. Three trips to your wonderful PJ service center as that is the main in Klang valley, but everytime I go there different problems are being said by your techinicans. After I leave the enter, not even 10 minutes on the road the same [censored] happens again . Today I walked into the service center again and your alignment guy claims that it's my driving and not any other issue. Meaning that out of 4 years only this year the car didn't like my driving skills isit ? What a stupid answer given by your team . No action being taken till up to today . Please solve this issue as this is really getting out of hand

KIA sportage full option 2017

I have been trying to get a copy of the purchase invoice for more than 6 months now and Aljabr dealer in Saudi doesn't approve my request. Since there is a manufacturing defect in the car and it's still under warranty but they're not fixing it and asking for the purchase invoice! i bought the car from an individual as a second hand and i told them that they have the original invoice in their system! However, they are trying to waste time until the car is out of warranty. I need your support to overcome this issue as the dealer is giving the wrong image of your brand and giving hard time for your customers for things of our right.

Kind regards,
Bahaa Khankan

Before service I informed that diggi lock is not functioning properly. The liver of same near driver seat is also not working. Service agent informed me that part is not available now and he will get it supplied by tomorrow from Dubai. He said to contact him next day. But he did not pick my phone for many hours. Then he told me that he is going vacation and you need to contact his supervisor. I contacted him also today but did not get any satisfactory reply. I am running my car while diggi is open which I have tightened through a wire. Please help to get it changed asap on my number [protected].

my name tendani granny mudau i bought 2017 polo vivo at Kia airport early june 2019 only to find out all tyre Rims is damage i mean including the spare wheel the rim is damage i discovered that when i took my care for wheels alignment on the 19/07/19 because i didn't even drive that car even more than 3 and it was short distances only to find out yesterday day that they cheated me i call sales person the name of Terrence that man he can tell lies shem he told me that he is off today my suprice when i call the branch it was him that answered the phone and i dropped the call because i was very frastrated why people they do something like that with our money is not far all i want is the right Rims regards angry client my cell number is [protected]

After the serious evaluation, I have chosen one of the KIA cars not only for an amazing design but also the the safety and the service provided by the company.

Nevertheless the after-sale service here in EU does not look like meeting any type of a standard.

After a month form the service and 1000 km later, I was refused the guaranteed assistance with justification that I was late for the first car's check that did not seem to be a problem at the moment (indeed I was insured it was not a problem since it was a first service).

Later on, after the breakdown, the car was taken to the KIA Garage, where it has never been controlled of went through any eventual checkup, instead it was refused to be assisted at all.

Since it was an oil sign on the dashboard, without any check of a car, I was told that the problem was a missing oil that was changed a month ago and was perfectly ok when controlled by the evacuator's assistant 2 days ago.

At the moment of the car's breakdown I was driving with my 6 years old son and my sister been sure that the car's safety is guaranteed not only by the previous service but also by the "7 years assistance" of the KIA Motors.

The lock went out on the driver side back door of my sorento and we are not able to open the door from the outside. We have done research on this and apparently this has happened before to many others. I have not looked into the cost of fixing this but from what I have read from other commits it is around $400.00 to fix and I don't have that kind of money. I think that Kia needs to check on this and do a recall mainly because it has happened to more than just a few people. To me this is a product deficiency. I have been pretty happy otherwise with my Kia but this is a major inconvenience especially when I have my grandkids. I think that because of this I may have to look at other vehicles when purchasing my next one. I really think you should look into this and see just how many others this has happened to and look into trying to fix the malfunction for future vehicles or this could possibly loose you a number of sales.

I own a 2016 Sorento in which the "spoiler" in the rear door has lost the paint, shine and even color.
I live in Miami FL and have watched other 2016 with the same problem. my car has 40k miles so the paint warranty is out, but this started way before then, I just did not think it was going to get as bad as it has. I took it to the dealer where I bought it from nd they said the warranty was over.
Is there anything that can be done about this problem or do I have to go to another car manufactory?
Thank you,
Luis R Gonzalez
[protected]@bellsouth.net
[protected]

I have a 2019 kia sportage I bought July 2018! The trim around shifter was turning black after about 6 to 7 months so I took it in to my dealership and they replaced it but not without giving me greef! Now about 4 mo. later the same thing! Now they are saying its not coverd! I do not agree as this item is not even touched, Please help, Tom I have bought three kias in a row and a Hyndui befor that! I believe the trim piece is defective material from the start!

Car was purchased August 2018. By spring 2019 the damage to the car you see in the pictures was on 3 places on my van. The Kia dealership where I purchased managed to secure me a 1 time paint job of the areas to fix the issue as I was only at 17, 000 kms, but have not gotten any satisfaction with Kia head office with regards to rectifying the issue permanently. It has been 1 week since the paint job and I am already seeing signs that I am going to be in the same position again, but this time at my own expense unless Kia steps up and takes responsibility for selling me a van with either problematic paint or poor design. If I have to repaint my car each year with the same amount of damage, over the next 5 years I will incur approx. another 13, 000 dollars to maintain my car, or except that it is a lemon, drive a rust bucket for the next 5 years until I can get rid of it (for next to nothing).

I would like Kia Motors to acknowledge that they are responsible for the issues and take the responsibility by acknowledging this is manufacture default and recall my van.