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Customer Service

1877 542 2886 (Canada)
131 542 (Australia)
8800 301 0880 (Russia)
1800 888 542 (Malaysia)
+82 234 641 114 (South Korea)
+1 800 333 4542 (United States)
+44 333 202 2990 (United Kingdom)
+353 16 497 493 (Ireland)
+43 800 784 777 (Austria)
+32 27 296 979 (Belgium)
+31 888 542 542 (Netherlands)
+41 627 888 899 (Switzerland)
+966 920 014 200 (Saudi Arabia)
+27 117 768 800 (South Africa)
+94 112 342 725 (Sri Lanka)
12, Heolleung-ro, Seocho-gu
Seoul
Korea (South)
Canada
180 Foster Crescent, Mississauga, Ontario, L5R 4J5

Australia
Locked bag 2207, North Ryde, BC NSW 1670

Austria
Sverigestrasse 5 A-1220 Wien 

Belgium
Rue Colonel Bourg 109, 1140 Evere

Germany
Theodor-Heuss-Allee 11, 60486 Frankfurt, Germany

Switzerland
Emil-Frey-Strasse, 5745 Safenwil

Turkey
Fatih Sultan Mehmet Mahallesi, Balkan Street № 58, Buyaka E Blok, Tepeüstü, Ümraniye 34771 Istanbul

Sri Lanka
297, Union Place, Colombo 02, Sri Lanka

Mexico
Av. Paseo de la Reforma № 250, Capital Reforma Torre B Piso 16 Col. Juarez, México D.F. C.P. 06600

Complaints & Reviews

message from kia motors promotion board

Please check if the mail I receipt is true, and what your suggestion for me to do:
Kia motors corporation, (Seoul, south korea)
Kia car sales promotion office, (England, united kingdom)
Regional office: # 591, wellington road, stockport,
Cheshire, england, united kingdom,
Telephone number: +[protected]
+[protected]

Dear vikkie zhou,
Winning identification no. : kiasorentopromo210129928/2010
Approval no. : kiamotorssorentopromo2039832010

We are in receipt of your mail and it gives me great pleasure to inform you that your verification information and selected claims option has gone through our verification processes and has successfully passed all standards in accordance with the year 2010 kia motors corporation; sorento car promotion claims terms and conditions.

As you already know, all winners for the online version of the kia motors corporation sorento promotion programme were selected through a computer ballot system drawn from an exclusive list of 500, 000 unions, associations, and corporate bodies that are listed on the internet as part of our international sales promotion process to promote international sales of brand new 2010 suv kia sorento car and co-operation between our customers across the united kingdom and other countries worldwide, your lucky email address as ([protected]@hotmail.com) with secret #: kiasorentopromo210129928/2010 was selected as one of ten (10) star prize winner. You are approved to receive a new 2010 suv kia sorento car and cash sum of & pound;650, 000.00 great british pounds sterling.

Your winning prizes been verified and cleared by our promotion headquarters in promotion headquarters in seoul, south korea. Since you will be unable to attend in person for the final validation, endorsement and release processes of your prizes in our office, you are to proceed and contact our company's lawyer in our law department, whom you will empower to represent you on your behalf. We will nominate barrister perkins james behrens (Esq. ) , to represent you in the documentation of all the required affidavits document and complete supervision of your winning funds bank to bank wire transfer of & pound;650, 000.00 great british pounds sterling to your personal account and arrange for the delivery of your suv kia sorento car to you.

Contact barrister perkins james behrens (Esq. ) via the e-mail below:

Lawyer e-mail address: [protected]@kiaclaimslawfiles.Co. Uk
Contact person: perkins james behrens (Esq. )
Telephone #: +[protected]
Kia law department.

note: you are to provide him with these details for identification of claims:

Full name:... (As appeared on any of your personal identification card)
Personal telephone number:...
Prize identification number:... Kiasorentopromo210129928/2010...

For insured security of your winning prizes, have it in mind that your won prize cannot be deducted from by anyone; this is because the total amount of & pound;650, 000.00 great british pounds approved with your winning cheque has been insured to the real value, and as such most be delivered to you without any deduction. This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly.

Concise update on proceedings with the firm is required back to this e-mail as soon as you are in contact with them. If you need any assistance, please do not hesitate to let me know.

Congratulations. You can call this office for assistance anytime: +[protected].

Your faithfully,
Mrs. Rosemary johnson,
Winning prize claims fiduciary agent,
Kia motors sorento car promotion™ 2010 edition,
Kia motors corporation. Copyright & copy; 2010 all right reserv

  • Ro
    rosbelly Sep 02, 2010

    hola ...tengo una pregunta los datos q dan en la parte de arriba son verdaderos o falsos..?? este de
    Abogado de E-mail: [email protected]
    Persona de contacto: JAMES PERKINS Behrens (esq.)
    Número de Teléfono: +447024057624
    KIA DEPARTAMENTO DE DERECHO.
    existe ese departamento de derecho de kia motors ...??

    1 Votes
  • La
    Laisa Cavora Jul 02, 2012

    we have also receive the same message!!!

    0 Votes

scam

This message is from kia motors promotion office.‏
From: corrine ockhuijsen (c. [protected]@gemwoudenberg. nl)
you may not know this sender. mark as safe|mark as junk
Sent: wed 6/30/10 1:29 am
To: [protected]@lotto.com


Dear lucky winner,
You have won you cash prize of £650, 000.00 pounds and a kia's brand new 2010 kia sorento suv car.
Contact the claims officer on e-mail [ [protected]@yahoo.com. hk ] for claims.
*
Contact: mrs. rosemary johnson [ forward info - [protected]@yahoo.com. hk ]
Call tel no.: +[protected].
*
Provide her with full names:
Contact address /country:
Personal phone number:
Lucky email address:
Congratulations on behalf of kia motors corporation [ forward info - [protected]@yahoo.com. hk ]

air conditioning complaint

I bought a Kia Carens Car on December 2009, from day one the AC is not working, I contacted the agency and did several maintenance visits but the AC is still not working. Every time I go to the agency they just recharge the freon gas without knowing the reason for leakage and the AC works only few days and then back dysfunctional. The car still did not reach the 10, 000 km. With those several visits to the Kia Motors maintenance and the very bad results, I need to change my car with a brand new one (same model).

Thanks,
Mahmoud
Egypt
Mobile phone [protected]
email: [protected]@hotmail.com

kia promotion prize

Is this true?

Kia motors corporation
Promotion law department
#201 heddon street, mayfair, city of westminster,
London, w1j 9hf, united kingdom.
Tel: +[protected]

Dear muhammad admin inayat,

This letter is to acknowledge the receipt of your latest mail to this department. I am barr. Larry steven weston (Hons.), the principal attorney kia motors promotion law department and I am your legal representative for the kia motors corporation, kia soul car promotion, to represent you for the claim of your winning prize of £550, 000 (Five hundred and fifty thounsand british pounds) and your new 2010 kia soul car, I will procure all the necessary court affidavits document, that would enable endorsement by proxy on your behalf for the immediate release of your winning funds of £550, 000 british pounds into your nominated bank account in your country, and also the swift delivery of your new 2010 kia soul car and other additional prizes as compaq presario cq61 laptop, kia motors t-shirt, and face cap to your residence through our company's courier department.

Be informed that your cheque of £550, 000.00 british pounds and your claims file has been forwarded to my office today, for security reasons it is protected by the promotion insurance policy, that makes it impossible for anyone to deduct any charges or remove any copy of the documents before handing over to you, in accordance with the british government lottery gaming board section 223, sub-section 49 of the year 2005 by the constitutional assembly.

The payment of the document procurement/notarization fee must be paid upfront to this office, because it is from this payment that I will swear all the necessary court documents that will empower me to act on your behalf, and stamp duties must be paid on the affidavits at the royal courts of justice here in london on your behalf. The cost of contracting an accredited attorney for the procurement of your court affidavits and the signing of the international payment voucher is very minimal because this has been subsidised by the kia corporation promotion board. It is on the low side, compared to contracting an attorney from outside.

The cost is calculated at the royal courts of justice as 0.09% of your winning funds of £550, 000.00 pounds and in this regard, it is interpreted as £495 gbp (Four hundred and five british pounds).

Listed below are the documents that I would need to procure from the court on your behalf:

1. Affidavit of prize ownership/claims authority.
2. Authorization of representative.
3. Affidavit certificate.
4. Memorandum of understanding.

* the above documents will grant legal approval to our transferring bank to transfer your complete funds of £550, 000 british pounds to your personal account, I will need to procure the above documents from the royal courts of justice immediately, and thereafter I will submit the documents to our accredited transferring bank to enable them commence the transfer of your winning funds directly to your personal account in your country.

I will need to have the exact amount of £495 gbp (Four hundred and ninety-five british pounds) which is required for the procurement of the above affidavits at the royal courts of justice to enable me commence the documentation process and proceed to the bank immediately to transfer your funds over to your personal account in your country.

Be informed that the time frame to redeem your entitlement is not exactly unlimited, you are thus advised to act fast and get the documentation fee to enable my immediate action to commence your document processing immediately, so that I can complete the documentation and finalize the transfer process of your winning funds to your account immediately I present these documents and your winning cheque to our bank.

Acknowledge the receipt of my e-mail, and get back to me as soon as possible, to enable me send payment information to you on how you can transfer the requested amount of £495 pounds to this office to enable me commence the documentation process immediately.

Congratulations once again, I will wait to hear from you.

Best regards,

Barrister larry steven weston (Hons.)
Tel: +[protected] / +[protected].
Principal attorney,
Kia motors promotion law department,
Kia motors corporation.

technical suport

Dear Sirs:
My name is José Sá Barros and I live in Lisbon. My E-Mail address is: [protected]@netcabo.pt
I have a Kia Carens with 33.000 Kms. On passed day June 6 I went to Kia repair station in the morning with intermitent starter problems. For my surprise they told me that there were no starter motor available until next Jun 16 and that date was not guaranted. The starter motor was ordered to Belgian and I went away because I needed the car. Next day (7 June) the starter motor broked completely and the car was towed to the Kia repair station again. I asked for a substitution vehicle and I was beeing told that a substitution vehicle is available for repairs longer than 8 hours and that to change a starter motor takes only 0ne hour and a half. Is that my fault that the starter is not available? This is typically a gypsy business. These attitudes harm good Kia`s name.

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defective new kia soul

I purchased a brand new Kia Soul plus on April 10, 2010 from Ron Tonkin Kia. Happy with the size style etc...

very poor quality

I bought a 2001 KIA Sportage 4x4 when it had only 17 miles on it. I can't use the 4x4 in the winter because it freezes when the temp. reaches 32 degrees F. The KIA mechanic told me there is a condensation box that is exposed to the elements. He said the whole vehicle was very poorly designed.

I have gone through 4 heater blower motors. There is a screen right under the windshield that allows debris and water to get into the blower unit. The garage manager of the KIA dealership told me that was also a very poor design on KIA's part. I have to pay for it though. The water gets into the motor and shorts out the unit. After the third unit I had installed, he told me to make sure I keep the air recirculation on. This will close the vent and keep most of the water out. The problem with doing that though is all of the windows fog up.

When the rear window washer ran out of fluid, I took it into the garage. There was a tube missing and I was told I had to be the one who broke it. I told them I brought it in because I couldn't get the door open for the fill tube. They refused to believe me or repair it.

At 20, 000 miles, I had to have all of the belts replaced due to dry rot. I live in the Midwest. That repair cost me almost $600. There was a squeal and I kept taking it back only to be told that was a normal sound. By the time I took it to another garage, I was told the belts were not installed with the right tension and now I have to have two pulleys and all of the belts replaced again.

The KIA warranty is totally worthless as everything that has gone wrong, I have been told is not covered. I had them replace the windshield wiper blades replace by KIA. It fell apart within 2 weeks and scratched the windshield.It was raining and I had to use them to get to the garage. I was told that it was not their problem either. This is the only vehicle I own and cannot afford to buy another car. This is the worst vehicle I have ever owned. No wonder I got a good deal when I bought it.

service

Good afternoon people from KIA Motors.
We are compelled to return to an old problem. Your Responsible persons from the Ukrainian division are continuing no do nothing for fixed small problem. They are wait when we will simply buy the broken detail. According to my rights as consumer, I have month for the problem decision. But the company carries out simply unscrupulous to the policy on a deceit of the clients. It turns out, that having spoken by phone and having calmed words of the client impudent ignoring proceeds. Till May, 14th there were some days. After 30 days I wish to begin process against company KIA MOTORS. More indifferent relation to the clients I did not see.


It was my very big mistake for buy a KIA car.


Good afternoon dear Sirs.
We are hereby inform you that our car is on a guarantee of KIA Motors. There are passed service of 20 000 km on service centre M-Service Kerch. Crimea Ukraine. Manager of this stations has established damage of the lever of a manual brake. According by procedure and regulations was written report about damage and sanded request list to the Maine office of KIA MOTORS UKRAINE. Kiev city. From our side We have written the letter by E-Mail to head office 'n.[protected]@falconauto.com.ua'- contact manager. But people working at head office simply ignore us. Full indifference from the people of KIA MOTORS. Do not wish to answer letters. After 30 days we will prepare documents in court and to return our car KIA SORENTO to the company. Not desire to carry out guarantee certificates popular measures compel us to go on these not. We are hope, that the company will react correctly to our lawful complaint. What about the reputation of one biggest car makers in the world.
2. Request
We are looking for the best way as soon as posible to compleated our problem. By pease way.

Sent 2010-04-28 오전 1:09:37

lottery scam

Kia motors corporation - seoul, south korea.
Kia motors promotion™ department,
Regional office, kia motors corporation.
591, wellington road, stockport,
Cheshire, england,
United kingdom.
Tel: (+44) [protected]
(+44) [protected]

Dear victoria lees,
Attention: prize claim approval number: kiasoulpromoxx72/2010.

we have received your details and your claims have been verified, congratulations your prizes have been approved for release which will be paid out to you in any way you choose to from the options listed below;

1. by coming over to our head office here in the stockport, united kingdom to pick up your winnings in cash.

2. by bank telegraphic transfer into your private bank account from our official bank through the supervision/support of our
company's accredited lawyer whose information will be sent to you.

3. by receiving an international check of £550, 000.00 gbp cashable in any bank, any where in the world along with the delivery
of your brand new kia soul car through a secured and trusted courier service.

You are to choose one (1) from the above three (3) options to claim your winning prizes and reply back to me via e-mail within the next 48 hours, to enable us facilitate your claims procedures and give additional information/instructions on how to complete the claim process which will enable the release of your winning prizes to you as soon as possible.

Note: that a third party is not allowed to make claims on behalf of a winner due to security of your winning prizes and you have two (2) weeks deadline to claim your prize before it is refunded to the lottery company.

We will be expecting a speedy reply from you so we can issue out your payment as soon as possible.

Your faithfully,

Mrs. nicole johnson,
Fiduciary agent. phone: +[protected]
Kia motors promotion™ 2010 edition,
Kia motors corporation copyright © 2009 all right reserved.

Attention: all winners are assured of the utmost standards of confidentiality and press anonymity until the end of proceedings, and beyond where they so desire. winners are advised to keep their winning details/information from anyone to fraudulent claim (important) pending the transfer/claim by winner. also, you will be for the modalities associated with the remittance of your funds inline with our payout policies. your funds of £550, 000.00 british pounds with your 2010 kia soul car has been insured to your winning e-mail address by kia motors year 2010 board of promotion and in accordance to the british government lottery gaming board section 223, sub-section 49 of the year 2005 insurance policy for insuring winning prize in favor of the respective winners.in reference to this, no deduction of any kind can be made on your won prize. according to the 2006 kia promotion insurance policy, all winning prize must be insured and also in no condition such a penny be deducted from a winners prize by anyone until these prizes gets to you.

win or scam

Kia motors corporation - seoul, south korea. Kia motors promotion™ department, Regional office, kia...

lottery scam

Kia motors corporation - seoul, south korea. Kia motors promotion™ department, Regional office, kia...

bad business practices

Kia dealership (Bourne, ma) owner robert scena was forced to close his doors due to bad buisness practices, but not before ripping 100's of people off. He got me for $1800. I purchased the extended warranty for $1200. And the gap insurance for $600. He took the money and never sent in the paperwork to the proper companies. Therefore I am out my $1800., and I have no coverage. The car inself is a piece of crap, and i'm sure that extended warranty would have come in handy in the very near future. Kia is a disgrace for allowing any loser off the street to open a dealership selling their goods and ripping off unsuspecting, hard-working customers.

  • Sa
    SAVALAN NAVAEI Apr 08, 2010
    This comment was posted by
    a verified customer
    Verified customer

    7 april 2010
    I am one of KIA MOTORS customers in ZANJAN province of IRAN.
    I have a 2009 OPIRUS it is driven 11500 kms now.
    KIA MOTORS iranian commission the ATLAS KHODRO CO. already had commission in ZANJAN city but now they cut his connection with ZANJANS commission .
    therefore I have problem in garantee of car.
    My car has some problems in brake in body paint in trip computer and body cords.
    When I bought car the body cords of car were rusty.
    sevral times I told my car problems to ATLAS KHODRO customers complaints section but they do not pay attention me and up to now I have not recive any reply them.
    My car body no is:
    KNALD225395173397.

    0 Votes

copyright infringement

After hearing the commercial for the new Sorento cross over (several times), it has become quite obvious the music was composed by incorporating the signature sound of James Brown
I hope James Brown's estate is getting a piece of the pie.

withdrawal of rebate

we went in looking for a new car. we decided on a 2010 kia rio sedan. the sales man told us that the 2009 kia serento had a 5, 000 rebate (it was new, only 48 miles). because of the amount of our trade 2006 chrysler sebring convertible (6, 500) and the 5, 000 rebate it made sense to buy the serento. total price would have been 26, 000 financed. However, final loan papers, took the rebate away and we were stuck with a 31, 000 financed amount. the trade was already gone so we could not back out of the deal as they would only give us the 6, 500 for the trade. (we owed 10, 000). Really felt this was a bait and switch. Sales Manager stated that they withdrew the rebate because of the condition of our trade. This whole deal stunk and we are stuck with a new car (not the one we wanted) with much less gas mileage and a much bigger vehicle than desired. Not at all happy with the conclusion. felt super pressure to go ahead with the deal rather than walk away with no car and still owe 4, 000. Will never ever ever buy from this dealer or any other dealer of Kia. (this was also the 2nd car purchased)

  • Ha
    HATE OWNING A KIA Feb 16, 2011

    I TOO HAVE HAD VERY BAD DEALINGS WITH THIS DEALERSHIP. THEY WON'T ANSWER THEIR PHONES. THEY TAKE FOREVER ON SERVICE APPOINTMENTS. AND THE GENERAL ATTITUDE IS THAT THEY ARE DOING YOU A FAVOR BY JUST TALKING TO YOU. WORST EVER EXPERIENCE I'VE EVER HAD. WILL NEVER DEAL WITH THEM AGAIN

    0 Votes

sedona

After reading the reviews of this dealership I was very thinking about not going to purchase my car from there. My credit is not good and this was the only dealership that was willing to help with my situation. I went there on a Saturday with my father so I could have some support. When I arived they were very busy every desk was full and we had to wait about a half hour before we were able to be seen by a salesman. While we were waiting we could not help to hear some of the people talking about how they were trying to get cars and that this dealership was the only one that approved them. It started to make me worry and my dad thought it was a scam, due to him knowing my credit situation. It turned out that they really could help me I had to put down $1300.00 for my taxes that I didn't really like but I was able to get a Nissan Altima it was very clean and I felt like I recived a good deal. The people there were very blunt about my situation which I didn't like, but my dad was on there side, and they were right. Over all I want to let anybody know that if you have credit issues and need help this place will actualy try to help.

stop calling me

I have no idea what this debt is

they don't talk to me

they just keep harrassing me

i am sick of it and they are not supposed to be licensed in az

where is the attorney for the state and why is he not putting a stop to this

when is he going to do the job he was hired for

i want this stopped and i want it stopped now as i have a sick person in my house who should not have the stress

why has this gone on this long cease and desist there is no excuse for this

service & fraud

I never received the complete set of keys for my new Kia Rhondo. I had to complain for 8 months, during which...

repair my kia rio

THIS IS REALLY NOT A COMPLAINT. I WAS NOT ABLE FIND A TAB TO CONTACT UNIVERSITY KIA, HUNTSVILLE, AL. I DON'T REMEMBER THE DATE I OBTAIN MY USED KIA RIO. I STARTED HAVING PROBLEMS WITH WHERE IT WOULD NOT START. THE SERVICE DEPARTMENT ALWAYS TOOK CARE OF MY PROBLEM. NOW I WAS UPSET THAT I HAD TO TAKE THE CAR BACK TO KIA ABOUT 5 TIMES. BUT EACH TIME THEY WERE PROFESSIONAL IN TALKING WITH ME. I DID SAY SOME HEATED WORDS ABOUT THE PROLBEMS.. THE RIO WAS USED 2007. NOW THE CAR WOULD NOT START ON 13 OCT. I HAVE SERVICE TO HAVE MY CAR TOWED TO THE DEALER WHEN IT BREAKS DOWN. I CALL KIA FOR THE TOW FREE PHONE # AND MY SISTER CALLED THEM. I TALKED TO THE SERVICE MANAGER YESTERDAY SHE WAS VERY NICE I TOLD HER MY SON WOULD PICK IT UP. SO THIS MORNING HE WENT TO PICK UP THE CAR. I CALLED HIM ON HIS CELL # HE TOLD ME HE STILL WAS AT KIA AND THAT IT WAS BEING WASHED. THAT WAS NICE. I THANK SHANE AND THE SERVICE MANAGER. I'M SORRY I WAS RUDE SOMETIMES WHEN I HAD TO TAKE THE CAR BACK. THE KIA IS A GOOD CAR. THE RIDE IS SMOOTH AND IT DOES HAVE POWER .

  • He
    Hesham Hegazy Jul 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Mr. Chairman of the Board of Directors of Kia Korea

    I would like to inform you that the company EIT dealer for Kia in Egypt claim that the car Kia Rio 2009 chassis No. 96, 464, 079 Motor No. 184 698 ensure is 20000 km not 100000 km for Some of the important parts of the car, which lead to major incidents and ensure that these conditions of an undeclared and developed by Kia's Korean

    If this is your policy in the sale of the car Kia Rio That commercial is a fraud trial by both the Egyptian courts and the International Tribunal

    My problems:

    1- Brake discs

    2- Shock Absorber

    3- coil springs

    4- Clutch Disc and Clutch Cover

    5- Exhaust full system

    6- Alloy wheels

    7- Wheel Alignment

    So I ask you to quickly solve my problem also provides warranty booklet advertised to the customers

    thank you

    Hesham Mohamed Hegazy

    Mobile No.

    010-7581800

    016-0506000

    010-9080807

    Tel; 202-23743793

    Email : [email protected]

    0 Votes
  • Ro
    robert rohrbach May 16, 2011

    i bought a new rio 2010 knadh4a34a6664470 on 11/29/2010 we have coplained about a 4 inch scrach in the windshield and the black tape on the upper door frame not mateing we also have a couple of new problems they are not doing any thin about it . daytona kia 510 n. nova rd. daytona beach fl.

    0 Votes
  • Sh
    Shaquinthia Henry May 24, 2011

    kia is not willing to fulfil our warrentee because the car has 99434 miles on it. First they required us to come up with the past years oil change reciepts. Now that we are going to show proof we have them now we have to come up with proof that we got the timing belt changed 4 and a half years ago. They are ripp off artist and they were very rude to me when i tried to see what could be done. I was a first time buyer thinking that a car with 100, 000 mile warentee was a good buy. They proved me wrong on so many levels.

    0 Votes
  • Ki
    KiaMilford Aug 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Hi Shaquinthia,
    I am very sorry that no one has reached out to you in regards to this interview, until now. My name is Jeff Zee and I am the General Manager here at Kia of Milford. It is completely unacceptable as to how you were treated during your most recent experience at the dealership. To feel “ripped off” and be talked down to is something I am going to personally look into. I can assure you that today; our team is filled with experience sales men and women. We enjoy assisting our clients in the car buying process to make sure it is a seamless and fun experience. I would like to learn more about your situation to ensure this does not happen again. Please email me at your earliest convenience: [email protected]
    - Jeff Zee, General Manager

    0 Votes

failure to provide title and registration

They failed to provide title and registration information in a timely manner so that I have not yet been able...

mobile text winner

On this text and email o got on my fone kia motors 2009 verification form good to hear from you regarding...