KFC review: bad yelp reviews

I wish your manager would read the Yelp reviews and investigate the complaints...so many negative reviews by customers may have some merit. Is there no pride in your store? The workers are in a high stress environment, but that is no excuse for some of the many negative reviews and unfavorable experiences that have been reported by customers. I do believe that there is truth in the Yelp reviews, and that the attitudes by the customers are genuine.