KFC review: 2 piece combo

2 piece combo unable to eat
Purchased in West Memphis, Ark 900 MLK Dr chicken smells, dark in color, & unable to eat biscuit hard. Purchased today 10/29/26 10:48 am. I live in Memphis, TN went in there to order because I took someone for an interview.On October 29, 2026, I visited the KFC/Taco Bell location at 900 MLK Drive in West Memphis, Arkansas, while accompanying a relative to a job interview. I live in Memphis, Tennessee, approximately 13–15 miles from this location. While waiting for my grandson, I decided to purchase food because I had to get home and prepare for work and would not have time to cook.

I placed an order totaling $33.31, which included two Beefy 5-Layer Burritos, one Nacho Fries, one Mexican Pizza, and a two-piece mixed chicken combo. While waiting, I observed the manager wrapping up an interview and training the cashier on how to locate certain items on the register. I was given a drink cup with my chicken combo. My first drink choice, Mountain Dew Black Lightning, was dispensing what appeared to be nothing but carbonated water, so I settled for Pepsi.

Although the chicken looked good while sitting in the warming display, my experience was completely different once I arrived home. When I opened the box and removed a piece of skin from the chicken to eat it, the taste was unpleasant and immediately raised concerns about its freshness. I asked my grandson to look at it and smell it. His reaction was enough to make me stop eating it. The meat appeared dark underneath the skin, and I strongly suspect that the chicken was old or had not been properly maintained. The outer skin looked appealing, but the taste told a different story.

The biscuit was hard, and the only item from the chicken meal I could eat was the mashed potatoes. I also found it concerning that I had to wait longer for my Taco Bell order than I did for the chicken, yet the chicken was not acceptable in quality.

Because I live in Memphis, I attempted to contact the restaurant to report the problem. I called at 12:23 p.m., and the line was still busy. I called again at 5:07 p.m., and the line was still busy. Being unable to reach management directly, I had no choice but to submit this complaint through this platform.

I am extremely disappointed and disgusted with the quality of food served at this establishment. Customers should not have to question whether the food they purchase is fresh, safe, and suitable for consumption. KFC has a responsibility to serve quality food and protect the health and well-being of the public.

I am requesting a full refund of the two-piece chicken combo, or a full refund of the $33.31 order if KFC determines that the entire experience warrants reimbursement. I also expect a formal apology and an investigation into the food preparation, holding times, and quality-control practices at this location.

Furthermore, I believe the employees responsible for food quality, along with the management team overseeing the restaurant, should be held accountable. There were two managers present, and management should be aware of the condition and quality of the food being served to customers. Training employees and conducting interviews are important, but ensuring that customers receive fresh, properly prepared food must come first.

I have photographs and the receipt available to support my complaint. I am requesting that KFC take this matter seriously, investigate the incident, address the management and employee accountability concerns, and provide a satisfactory resolution.

I paid for a meal expecting quality food, not food that left me questioning its freshness and whether it was safe to eat. I expect KFC to make this right.

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