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KFC review: No food ready??? ( 104 comments)

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Author of the review
6:37 pm UTC

My wife and I went to this place and ordered 2 chicken dinners and they didn't have any chicken ready however we were not told this when we gave our order's. They took our money and gave my wife a different order and they gave me my side orders and told me that it would be 20 minutes before the chicken was ready. We waited for at least 25 minutes and they still didn't have it ready! I got tired of waiting and letting the rest of my food get colder so I took the plate over to the trash can and told them I was NOT going to wait any longer! They never once offered to give me my money back . What I don't understand is WHY did they seem to have enough food the people going through the drive through and no food for the people that are dining in? I think that they need to reimburse me!

104 comments
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U.S Marshal V.Morton
Titusville, US
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Dec 22, 2011 3:51 am UTC
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watchoutforyou PLEASE. Get A Life. Marshal Morton

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U.S Marshal V.Morton
Titusville, US
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Dec 22, 2011 4:06 am UTC
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I will i got you address now. I just knock on your door. What part of us marshal don, t you get?

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Dre Day313
Livonia, US
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Feb 17, 2012 3:44 pm UTC
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Hi,

I eaten at KFC in Novi, Michigan and gotten sick from cantaminated chicken. I had to go to emergcy and my regular doctor. I was so sick from Vomitting, Cramping and Abdominal pain and bloody Diarheal illness i lost 12 to 14 pounds from this and racked up huge medical bills and to mention i'm scared to eat chicken period again. The lab results came back i had gotten Campylobacteriosis is normly called Campylobacter Per. Centers for Disease Control. I called the store and complained and no one even called me back so now my attorney is gonna call for me and were going to the media with this..

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graham inman
GB
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Mar 15, 2012 2:01 pm UTC
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went to kentucky fried chicken to-day at about 2.30pm got my meal went back to work . i open my meal went to eat the chicken and the oil ran out of the chicken all down my suit i have never never seen so much oil in a piece of chicken in my life, so chips in my mouth chicken in the bin what a let down that was so dissapointed come on kentucky get your act together get your staff trained thank for wasting my money

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azlan alias
MY
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Jun 25, 2012 9:44 am UTC

kfc bangi utama service yang terbaik... so good

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azlan alias
MY
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Jun 25, 2012 9:46 am UTC

kfc bangi utama yang terbaik

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Mr Right25
MU
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Sep 28, 2012 3:07 am UTC
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Mauritius KFC is ###!
customer service has quite improved(maybe) but the food quality hasnt. TRY EATING RAW CHICKEN AND YOU'LL KNOW WHAT I MEAN. PEOPLE DID COMPLAIN ABOUT THAT, BUT I THINK THE PEOPLE IN CHARGE OF KFC IN MY COUNTRY DOESNT HAVE TIME TO READ OUR COMPLAINTS.THEY KEEP SELLING IT LIKE THEY WANT.
i ate the KFC in UK and its a lot more better than the one in my country.
and i dont know why they only give one ketchup per client.how selfish can they get?

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marilyn grzadzinski
Roscommon, US
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Dec 06, 2012 3:12 pm UTC
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food was lousy tables had not been washed off! husband complained. they did not clean tables until we left.

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Jerseyguy46
Indianapolis, US
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Dec 07, 2012 12:05 am UTC

Maybe her fingers were grease laden from the chicken and she couldn't navigate her keyboard on her PC properly?

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RarelyComplain
Wahiawa, US
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Dec 07, 2012 8:43 pm UTC
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KFC gives me the squirts - not to mention you have to be Donald Trump (or on food stamps or a Pell grant) to even afford that junk. .

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Christine Evans
GB
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Dec 13, 2012 1:04 pm UTC
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I bought a takeaway from KFC Merrylands Cres in Dagenham Essex England. I ordered 2 peices of chicken, (stating no legs, ) I found 1 peice of chicken (could not tell you what cut it was, as it was so small) and 1 leg...1 tower, 2 large fries, 1 beans and 2 corn. all was cold apart from the very cheap and nasty beans. The young man a the desk could not understand English and could not be bothered to even try to explain what the Tower consisted of. To sum up, it was a totally horrible experience that I will not be repeating, and as I live very close, I will most certainly be advise people to go to the favorite chicken shop in Beacontree. That has to be be worse almost £13.00 I have ever spent. I am looking forward to your response. My Email is chrissyevans51@hotmail.com

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rincongolfer
US
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Feb 04, 2013 11:30 am UTC

Its really ashame that the Añasco Kentucky Fried Chicken store remove the Biscuit oven from the store to locate some were else. Chicken without Biscuits does not make sense. I hope someone at Kentucky Fried Chicken can take some action. If not there is always Church's Chicken and they always have Biscuits!

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chineta
Baltimore, US
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May 02, 2013 11:07 pm UTC
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I was at the restaurant this evening 5/2/2013 around 7:30 pm, with my mom and toddler. So after I order my food I began to wait for it, it toOK a few minutes. So after waiting and watching the employee do basically nothing. I decided to ask the young man what I was waiting for. I got no response. So I asked again, and he was really rude. And told me don't ask him anything because he don't take orders. So the young lady that toOK my order came over and informed me that I was waiting on the shrimps. I said OK, how long. Before she could answer the young man came over to us with the shrimps in his hand in a colander. He asked me if the shrimp loOK done to me. I jumped back and so did the young lady cause we thought he was about to throw them on me. I feared for my life and the safety of my mom and my child. I asked to speak with a manager. He came and was unable to defuse to situation, so I called the police. As I waited from the police the employee continued to yell and use profanity, so for my family and my safety we decided to wait in the car. After the police arrived they talked with myself as well as the employee, who by this time has changed out of his uniform into his street clothes. They informed me that basically it was nothing they could do, no one was physically harmed. I should call corporate to make a complaint. I need something done about this immediately. I will not return to the location or any other location until I see the I can be respected as a valued customer. I would like to be contacted by someone to inform me of the actions that have be taken if any. If I hear nothing I know I have to go a step further. You may contact me at

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eveli43
Ottawa, CA
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Jun 13, 2013 1:27 pm UTC
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I have noticed a definite decline in the quality of the chicken being served at Kentucky fried chicken resturaunts it used to be really great, and we looked forward to times we went to pick it up, and also times in some places we could sit in and eat at one of there places.
What has caused this decline do you think?
Mother's day was always a day we would get the big bucket, and we all loved it. Mum got a break, and there were usually promotions for that day like a red rose with the purchase for Mum's. Now it is always hit and miss, What has changed?
The place we go to is in Hespeler, Ontario, it is a small place, and it also was good for some time, but now the chicken is greasy and the fries overdone or refried, there is nothing that makes us want to go back there, I also note that there are not so many people driving up and waiting in line, as there used to be. Is there a real problem with the chicken, or is it the staff who have lack of training now. Or inferior chicken to keep the prices down. Do they change the oil regularly? by the way that chicken is when you pick it up, and the grease runs out of it.looks like the fat is not changed regularly.
So here is a family who won't be going back, and we will tell our friends who will tell their friends, if something is not done to make a big change this restuarant will go out of business for certain. What a shame that would be.

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Corne Raubenheimer
Cape Town, ZA
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Jul 11, 2013 1:01 pm UTC

We bought food at Kentucky Fried Chicken in Beaufort West and 80 km later we noticed that there was no tomato sauce or salt packets.This is not the first time that this has happened. We are from Kimberley and was passing through.

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June C.Zeiter
Beaverton, US
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Jul 14, 2013 11:50 am UTC
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I went to the KFC in Royal Oak Michigan, on July 13 2013 at 5:00pm, this was a Saturday evening. I ordered a 16 piece oridginal meal. I was told they were out of it. I said this is KFC how can you be out of chicken? They said the last customer bought a 16 piece bucket. This was Saturday night at 5:00pm, they sell chicken.! I ask how long and was told an hour. This is the second time this has happened to me at this location in the last year. Not one employee offered an apology. I will never visit that KFC again

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mannie5971
Bunbury, AU
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Jan 17, 2014 9:05 am UTC

I had taken my family to have KFC today the 17th Jan 2014 at 20:56 hours Perth time. We had ordered for a Street Fast meal which consist of Chicken breast, wings, legs, nuggets and chips.
As we were eating the Chicken breast we realised the inner part was oozing with blood. I immediately informed the women on the cashier who rushed to call the Manager. The Manager whose name was AJAN refused to accept blood oozing out from the chicken as there was no customers at the time. Immediately on seeing a customer entering, he accepted blood oozing out from the chicken and agreed to give me a box of chicken legs. I refused to accept any chicken from him as his behaviour was very unprofessional without any customer skills and being very rude. The KFC was located at tuart hill near Wiluna street in Perth. Unfortunately at the time I did not carry my mobile phone along with me. I have a receipt of the meal with the date and time. The invoice no is 007651 and Terminal id no: [protected]

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shaliza
Templer, MY
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May 29, 2014 1:15 pm UTC

ada hari khamis 29 may 2014 pada pukul 9.45pm saya ke restoran KFC taman selayang saya memesan 1snackplate 1 dinnerplate 4 lil’zingger 1 fries dan 1 nugget 6pcs..keadaan pelanggan memang terlalu sikit saya pelanggan yg ke3..casher mengambil pesanan pada pukul 10pm…ayam original waktu itu sudah habis dan lil’burger cuma ada 2..casher memberitahu saya harus menunggu selama 15 min dan saya bersetuju tapi selepas 20min cuma ayam yg siap tetapi burger masih belum siap…bila ditanya mereka mengatakan lagi 3 min siap…selepas 10.30pm saya masih belum dapat burger yg dipesan…semua staff boleh bergurau senda sesama sendiri sedangkan saya sedang menunggu…bila saya hendak keluar dari restoran pada 10.36pm mereka bersorak sambil mengejek saya dgn ayat “wei org marah wei..orang marah wei”sambil bergelak2…yg saya kesal manager sikit pon tidak meminta maaf atas kelewatan pesanan saya sedangkan beliau ada dikaunter pada waktu kejadian…malah dia memberitahu staf2 bukan memerli saya tapi mereka bergurau sesama sendiri sambil ketawa..apabila saya sampai dirumah saya dapati burger yg saya pesan tidak seperti yg dipesan…saya memesan lil’ zingger tapi yg saya dapat berger lain

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Shari Powell
Greenville, US
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Nov 23, 2014 8:27 am UTC

I visited KFC in Greenville, Alabama on Friday, November 21, 2014 at 9:03 p.m. First thing when I walked in they whole group stopped and looked as thought they were closed. The chairs were already placed on top of tables and mop bucket sitting in the middle of the floor. I automatically look at the door to see if they were suppose to be closed at 9:00 but the closing time was 10:00 p.m. No greeting, she (cashier was Latoria) just walked up to the cash register, I gave her my order and she turned around to start on my order. She placed to cup on counter, I wanted tea, there was not tea in sweet nor unsweetened. She saw me trying to get some instead of indicating it was out, a smirk of giggle came over her face. I fixed a Pepsi instead and started to walk out with my meal, she indicated the door I came in was locked but I knew it wasn't. When I pushed to go out, she said why is this door still unlocked. As soon as I walked out she quickly locked door. Now if this is the process the time on door should be 9 not 10 for closing. The last year it has really went down in a negative way on customer service. The store number is L747018, ticket # is 3203. When I took meal to my neighbor, it was old and tough as though it had been sitting under light for a long time. This is not customer service at all, professional development is needed for this store's employees quick, fast and a hurry. VERY UPSET CUSTOMER! WASTED MONEY ON A FRIDAY NIGHT, which is a weekend night. Ms. Shari Powell, Greenville, AL. My email is spowell685@gmail.com

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Diondb
ZA
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Jan 17, 2015 3:22 am UTC
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Kentucky service is the worst, its common knowledge among my friends and family here in Gauteng, whenever I purchase something I almost expect them to stuff up my order first time around. Strangely enough, I don't feel the same way about other fast food outlets.

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patti f
Flint, US
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Mar 12, 2015 7:09 pm UTC

I went to kfc last night, flint michigan ordered a bucket of chicken strips, they were so small and over cooked, i couldn't even tell if it was chicken or not. very disappointed, I won't spend my hard earned money at kfc anymore.

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Wendy3
NL
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May 02, 2015 4:26 am UTC

In 1 of May I went to Knysna KFC at 18:47 Doreen got a verrrrry I mean. Very bad service I ordered family treat 10 piece and 3 side of zinger wings she didn't give us no salt no tomato sauce no serviettes It was completely bad, she gave us 6 breast can u believe? 2thighs 2 drumstick I was very angry and she just bang the food as if she didn't want to serve us, in not setting my foot at Knysna KFC again and I will tell everyone about her baaaaaaaad service sis

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Rita Kearns
Naples, US
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Jun 11, 2015 11:17 am UTC
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We purchased chicken dinners, cookies, pot pie, chicken littles, etc., @ KFC Store #G964009, Chk. # 0077 I have always loved KFC but this one is operating by kids/young adults. The meal was horrible; The cookies didn't taste like C-Chip Cookies, the chicken was burned, biscuits were doughy. It was horrible...most we discarded, coming home being tired we stopped to order so not have to cook. For amount of $16.62 we should have been able to eat it. I am on disability and short of funds. Wishing now I would have taken pictures.

Thank you for listening,
Rita Kearns

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Sildoke
SE
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Jun 03, 2016 8:30 am UTC

When i got home I look and it was the wrong order. I find that the biscuits were in with the chicken and not seperate box. Plus the Mash Potatoes had no Lid. So I went back to KFC to have it fix my order. When one of the employees came to me to hear my complaint he found that the chicken was old and Catherine start to use foul language to the employee who we were talking with front of me and other customers. She told the employee to go home in foul language. He didn't respond and he went ahead and change it for us. But one other employee was geting our order and I saw her throwing the old chicken back with the other food and gave me new. I like to appreciate to teach and show how to have better manners to customers and to be respectful to each other and to customers. I was disappointed that i wasn't appoligize for any employees. Manager wasn't present on the moment in the scene of the complaint and the actions of the employees.

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