Complaints & Reviews

lies to florist and customers

For florist: I am a florist. If you have had trouble in just flowers trying to say they ordered something different than they did or the customer complained on your order not being correct, in the future demand that they sent the order to you through ftd mercury or bloomnet. This will prevent them from saying they sent one type of floral arrangement, etc. When they actually sent another and most probably shorted the customer on the order. Just flowers just tried sending me an order for a funeral on a sunday afternoon when everyone is closed. The order was for a $35 arrangement of all things, after hours on a sunday. I asked that they send the order through mercury as we do not take orders from them over the phone because of the problems we have stated. They finally agreeed.in about four minutes they called back to cancel the order stating that the order bounced on mercury and they spoke with the customer and they want to now cancel the order. As we all know, the mercury system takes about 15 minutes, on a good day to transmit from one florist to another. Just flowers again has lied to my store about an order after my wife and I spent about twenty minutes in a couple of phone calls with them over a $35 order. Please remind all of your customers to send directly through their local florist to prevent this type of activity. This order will most likely not get delivered to the funeral services because of just flowers trying to short the florist. Just the other day they had sent an order to my store, stated they sent another order than what was delivered and wanted my store to take the new order to the customer, at my cost, at to sell the old arrangment to someone else. They're nuts.

just flowers shorts your orders

I own a florist and have had alot of problems with JUST FLOWERS sending orders to me. They like to call the orders to florist over the phone so if there is a complaint from the sender on the order JUST FLOWERS will claim the florist messed up. Why would there be a complaint? Here's why...What happens in reality is the customer orders a particular flower arrangement with a number, etc. Just Flowers calls the order to a florist and just describes the order over the phone and not in great detail, so the florist does not know all the specifics. The florist makes the order as JUST FLOWERS described it. If the customer complaints they did not get what they ordered JUST FLOWERS blames the florist and then cancels the order on the florist, while giving the customer a minor discount, etc. for the error. JUST FLOWERS then does not pay the florist. JUST FLOWERS can send the order to the florist electronically where there is no room for error, through FTD or bloomnet technolgy that florist use, but they refuse to. By sending in this fashion the form filled out ask for specific information and it is all documented so there is not any room for error. Funny they refuses to use something that will benefit everyone. They have the technology, but they refuse to use it. There is no other excuse for this other than they are trying to cover their behinds in the event of a problem and they can try and place the blame on someone besides themselves. I complained to FTD on JUST FLOWERS the other day and FTD reported that JUST FLOWERS has this type of complaint all the time and they are FAMOUS for it. JUST FLOWERS pulled this stunt on my store the other day with an order that went to a patient in the hospital. They wanted me to go and pick up the arrangement at the hospital and give the patient there a new arrangement, that should have been what the customer originally ordered, but JUST FLOWERS did not send to me, AT MY COST. They also suggested that I resell the order that had been sitting in the hospital room for two days to someone else. I told them they were unethical and nuts and wanted to speak with a supervisor. I was given the run around all day and spoke with idiots in their "customer service department" that was probably based in India. I spoke with the person that originally placed the order and JUST FLOWERS also gave them the run around all day. I told the customer to call their credit card company to tell them you are disputing the charge by JUST FLOWERS on your bill and that you are not obligated to pay for it as they did not send to the florist what they ordered. In fact, JUST FLOWERS sent me an order that was the base arrangement of what the customer had ordered and not the premium arrangement they had PAID FOR. NEVER USE THIS PLACE. JUST FLOWERS REALLY SHOULD STAND FOR JUST GO SOMEWHERE ELSE FOR FLOWERS. ALWAYS ORDER FROM A LOCAL FLORIST. YOU CAN GOOGLE THEM EASILY BY SIMPLY TYPING IN: FLORIST, NAME OF TOWN, STATE IN A GOOGLE, YAHOO, ETC. SEARCH.

  • Af
    a florist Mar 05, 2010

    FLORISTS...ban together and refuse to take orders over the phone from Just flowers! They can wire the orders but would rather save the sending fee and take up your valuable time, and if the order is wrong, you have no proff that it was their mistake. We DO NOT take phone orders from Just Flowers for this reason.
    CUSTOMERS...google a local florist to send your order and save yourself the extra charges and get an arrangement that is filled to it's full value

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follow up on previous complaint of justflowers lies to customer and florist on order

Follow up communication to just flowers on complaint that has gone unanswered, earlier complaint titled just flowers lies to customers... And also the florist.

Why is it when I spoke with ftd today they reported that just flowers is famous for not wanting to send orders over the wire services where the order is documented? They report you prefer to call them out and that there are many complaints on you because of this. Mainly order screw ups as in the case of this order. As they said, there are many complaints in regard to you and the exact problem I described to them. So, why don't you use the wire services where everything is documented. Especially since the internet, ftd and everyone else reports your company as famous for this exact type of problem?

Electronic media is faster and exact, it does not allow for errors on an order. You put the order type and number and if subsititutions are allowed or not. There is no room for error. I don't know who trained the smart # representative I spoke with today, I believe by the name of alvin, but he needs to be fired, not retrained. Popping off to the owner of a florist that produces your orders is not very smart. I had to repeat my situation many times to him because he just did not get it. Your people are so scripted that they cannot think and reason on their own. This is not the first time this type of problem has occured with your orders and I am tired of it. I have filed a complaint on you with ftd on this order and am taking this order up to the vice president over these types of issues at ftd so he can contact your vice presidents, since your people will only give me the same customer service number with the same amswers when I asked for their superiors. You also did this to "your customer" the person that originally ordered this arrangement. If you don't think that she is really upset with you just watch for the internet blogs she stated she is going to be posting on you. Florists are basically on commission each day in business, we earn what we produce. If we screw up, which we rarely do, we fix the problem. When you screw up I expect you to fix the problem and I don't want to talk to a bunch of minimum wage workers with a script they keep repeating. Especially when they want me to fix your screw up at my cost. Your insane! So, as with today, I am not going to resend an order for you that you sent incorrectly to me at my cost.in the future, you are required to send my business orders over ftd mercury system, 800 flowers bloomlink system or teleflora dove system so your orders are documented.

If you cannot run a business ethically then we will make people aware of your business practices. If you have a justifiable answer I would like to hear it and my phone number is listed above as it has been in all the other emails I have sent you that have gone unanswered, but will be copied to ftd, blogs and your superiors once I locate them from their hiding places... I guess your organization is use to have so many complaints on it that your people just do not care. When other large floral organizations, as with ftd, know of your problems in great detail its time to change your business practices or close business.

  • So
    SORRY I ORDERED Sep 17, 2009

    PLEASE DO NOT ORDER FLOWERS USING JUSTFLOWERS.COM. THEY ARE ALL IDIOTS AND UNETHICAL. NO NEED TO GET INTO THE DETAILS BUT THEY FAILED TO DELIVER CITING THE RECIPIENT REFUSED THE ORDER. I CALLED THE DAY AFTER THE ORDER WAS SUPPOSED TO BE DELIVERED AND THE ORDER STILL HAS NOT BEEN DELIVERED. I CALLED TO CANCEL AND THEY REFUSED, JUST PLAIN REFUSED. I SPOKE WITH THE SUPERVISOR AND ASKED IF I COULD TALK TO HIS BOSS AND HE SAID HE WAS THE BOSS. I ASKED WHO THE OWNER OR PRESIDENT OF THE COMPANY WAS AND HE SAID THEY DON'T TAKE CALLS OR EMAILS. NO WONDER. THIS COMPANY DESERVES TO LOOSE CUSTOMERS AND THEY WILL. IF I WOULD HAVE SEEN THIS WEBSITE I WOULD NOT HAVE PLACED THE ORDER.

    0 Votes
  • Ga
    Gary T1 May 14, 2013

    This is clearly a long standing ongoing problem. The above complaint is for precisely the same fraudulent situation that I encountered. When is the government going to take action and stop these thieves?

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just flowers lies to customers!

Just flowers, to me means, just go somewhere else. Call the florist directly! I own a florist and was sent...

rip off

I ordered flowers for Mother's Day that died within two days!!

When I called to complain that the flowers they delivered had died two days later, the gal I spoke with said that they would send a new delivery of flowers (their ### "guarantee" policy says they will send new flowers if you call within 4 days, which I did call...). One week went by and no new delivery came. I called back at that time and the man I spoke with said there was nothing he would do to help-no new flowers and no refund. I called Discover Card who put a temporary credit on my account. The investigation took almost two months. The charge appeared back on my card, and I called Just Flowers again to try an settle the issue - either making good on their promise to send new flowers or a full refund. They said they would do neither, and that too much time had passed for them to do anything. The man also said that they offered me a credit before which is a flat-out lie, otherwise I would have taken the credit altogether. Justflowers.com made no concessions whatsoever, never even apologized, lied, did not do what they said they would do, exhibited no customer service, offered absolutely no options or solutions, and refused to refund the charge or deliver new flowers - the latter which they initially said they would do but didn't. I have never in my life seen such total BS from a company- they act like thugs who take your money and do not provide the services promised. Furthermore, their customer service is non-existent and they either lie or do nothing to solve issues. I was so upset at the last guy I spoke with I told him to F*?! Off - a terrible thing to say to anyone!

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hidden fees

Ordered flowers on-line for same day delivery. 3 hours after placing order on-line, JustFlowers called and...

they are basically crooks

We are a florist in Kimberley, we receive a number of orders from Just Flowers.com. (Basically because they...

dying gardenia

I ordered my daughter a gardenia plant for her birthday in February. It did arrive on the correct day, but the buds that were on the plant have just slowly turned black and fallen off. Now parts of the plant itself are dying. It never did bloom. I sent it so she would have a plant on her desk at work. I called the 1-800 number to see if they would resend but they said "sorry we waited to long to complain". Well I'm sure my daughter thought it would eventually "bloom" instead of "die". No more internet flower orders for me...EVER

  • Ma
    Mary Kalbach Feb 24, 2011

    I ordered flowers from FTD*Just Flowers, by phone, as internet not responding. It was an unpleasant experience - the back-ground noise was so loud. Had to have female order taker repeat a number of
    things because of the distraction. I was ordering a $59.95 arrangement plus $4.00 for a before 1 PM delivery. And then, when statement arrived I was charged $74.95
    The flowers, I am told by the recipient, were very nice -- but not $74.95 nice. Will not use again.
    Tried to reach customer service numerous times to no avail. I would like to have talked to a human.

    0 Votes

fraudulent business prctice

On Dec. 14, 2008, II ordered a Christmas floral arrangement to be delivered to friends in rockville, MD on Dec.14, 2008. The oder was not delivered, i found out from my friends.
I called and complained about the non-delivery, that same day. The next day, Dec. 15, 2008.oneof their agents? called me in the early afternoon, and guaranteed that the delivery would be made to my frineds at the time i specified.
Again, no delivery was made. i called againto complain, and was told I would be called back. iasked that they callback by 8:00 PM that evening. They did not call me back. So I called again, and this time I requested that the order be cancelled. i was told that it could not be cancelled without the okay of the :Local florist:. I askedfor thename and phone number, so i could complain to them, and was told that"We can not give out that information".
As of today, Dec. 16, 2008, 12:31 PM(CDT), i have not received any response from them.

Inmy opinion, they are quilty of false advertising in their so-called quarantees, andof Fraudulent business practice, and possible fraud to commit Identity theft.

delivery , service of product

Ordered flowers from Canada on Dec 10th to be delivered the following day to my sister in Texas on December 12th. Delivery time set for between 9 am and 6 pm CST. Talked to my sister after 6 pm CST and she hadn't received any delivery. Called justflowers.com customer service inquiring about my delivery. They couldn't tell me why the delivery hadn't taken place but were going to call the florist and get back to me by phone. 1/2 hour later the representative called and said she left two messages with the florist but couldn't help me further.

On Saturday, December 13th the delivery had still not happened. At 2:00pm EST I called justflowers again asking about status of flowers. No one could assist me. No answers. Nothing. So I told justflowers.com to cancel my order and credit my mastercard immediately. I also sent an email to customer service on Saturday Dec 13th requesting written notification once my credit card was credited. No response. Sent the same email again on Sunday, December 14th . No response.

Finally on Monday Dec 15, five days after I actually put the internet order through justflowers.com, I received a call from a representative saying she had received my email ( 48 hours after the original one was sent) and she wanted my permission to send the flowers on that day. Four days AFTER they were supposed to be delivered in the first place. Are you kidding
me ? But get this, I had to pay for it all. Then the customer service rep told me that the hold up was their fault ...the actual order was never processed by them at all !!! But now I should still pay for it and they'll send it.

I informed the customer rep. that I was not the least bit impressed, that the flowers were to have gone out on Friday not Monday, and my credit card was to have been credited on Saturday, not Monday. Then she tells me the credit card credit will take 1-4 more business days. In the meantime, the exchange rate from Canadian funds to American will most likely have changed and I will probably have lost money on the exchange rate...with NOTHING to show for it.

Not once did justflowers.com offer to send the flowers at no cost. I DO NOT recommend this company to anyone. I almost never order anything on line and now I know why I don't ...for the exact reasons I've just come across with this issue.

My sister never got her birthday bouquet and I am not happy to say the least. Don't use this company and always check for customer comments before working with a company on line. I've learned a good lesson.

  • Wa
    Wanda Apr 16, 2009

    I AM DOING BATTLE WITH THEM NOW, THEY DID NOT GET MY FLOWERS THERE UNTIL THE FUNERAL STARTED THEY KEEP TELLING ME I DIDN'T SEND WHAT I KNOW I SENT GO TO THE BOTTOM, THE REP TELLS ME THEY NEVER MAKE A MISTAKE YEA RIGHT.

    0 Votes
  • Wa
    Wanda Apr 16, 2009

    3664598
    Wanda Fulton:
    JUST MAKING AN ATTEMPT TO COMMUNICATE WITH YOU REGARDING THIS ORDER. ACCORDING TO THE BBB I MUST MAKE AT ATTEMPT TO RESOLVE THIS ISSUE. GOOD SCAM TELLING ME THAT THE AZELIA I ORDERER A BUSY NOT A DISH GARDEN BLOOMING FLOWER BUT PLANTABLE BUSH BUT THEN AGAIN NO ONE WHO HAS ANSWERED THE PHONE COULD PRONONCE IT

    Welcome Wanda Fulton! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.

    Call accepted by operator March. Currently in room: Wanda Fulton, March.

    March:
    let me check your order first.
    Wanda Fulton:
    IT'S A NOVEL BY NOW
    March:
    Kindly hold as I check forst
    March:
    Okay kindly give me sometime, since i have no idea of what happened and need to check everything first okay?
    Wanda Fulton:
    HOLDING
    March:
    Im still on the process I apologize if it's taking time. This has gone through a long process
    Wanda Fulton:
    YES A LONG PAINFUL PROCESS
    March:
    We apologize for that. But as I go through all the process, we'll consult this with my supervisor and from there we will work together for this order Okay?
    Wanda Fulton:
    SURE
    Wanda Fulton:
    I HAVE A SUGGESTION, IF THE FLORIST DOESN'T WANT TAKE THE AZEALA TO MY COUSIN'S HOUSE PERHAPS THEY COULD TAKE THE PLANTS TO THE FUNERAL HOME, WHICH IS 25 MILES CLOSER. MY COUSIN GOES TO GREENVILLE EVERY TUESDAY TO VOLUNTEER AT THE LIBARAY
    Wanda Fulton:
    MY COUSN COULD TAKE THE OTHER TO THE FUNERAL HOME ALSO
    March:
    I see. Im so sorry about this. Let me check first ok
    March:
    We truly apologize for what happened, I show here that your order is a Plant Assortment, which has a decsription of Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant)
    Wanda Fulton:
    I DIDN'T SEE IT AS YOU READ, THE PLANT WASN'T DELIVERED FOR THE VISITATION AND THE CARD WAS PUT DOWN IN THE BASKET SO WHEN I ASKED THE DIRECTOR IF MY ARRANGENT WAS THERE SHE LOOKED AND CARDS AND SAID NO, SHE LET ME LOOK THROUGH THEM AND NO CARD. I ORDERED OR ATTEMPTED TO ORDER A BASKER WITH AN AZELIA AND A IVY AND A WHITE ELEPHANT LOOKING PLANT WITH RED VEINS I FORGET THE NAME B
    Wanda Fulton:
    THERE WAS AN ARRANGEMENT THERE LIKE THAT AND IT WAS BEAUTIFUL,
    Wanda Fulton:
    IT WAS NOT FROM ME
    Wanda Fulton:
    I AM WAITING FOR A PICTURE OF THE PLANT FAYES SENT BUTQ ACCORDING TO MY COUSIN I WAS RIPPED OFF
    Wanda Fulton:
    IT YOU KEEP READING YA'LL AGREED, I AM ASSUMING IN GOOD FAITH TO EXCHANGE THE PLANT FOR ONE AZELEA BUSH THEN CALLED YESTERDAY AND SAID IT WASN'T GOING TO HAPPEN
    March:
    I understand, We sincerely apologize but on our records it shows here that you have ordered Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant), which clearly states provides that there is no azalea for this. As we have verified previously this was delivered. Let me check with them again.
    March:
    Yesterday when you spoke to one of our representatives, they informed us that they do not have the azalea plant as you would like to request the reason why we cannot provide you the re-delivery
    Wanda Fulton:
    ARE YOU AWARE THAT GREENVILEL IS THE AZELIA SHOWCASE OF THE SOUTH?
    Wanda Fulton:
    ANE THAT THIS IS THE PREMIUM TIME TO PLANT
    March:
    Let me see what I can do.
    Wanda Fulton:
    THE GARDEN SHOPS ARE FILLED WITH THEM
    Wanda Fulton:
    TRY TO SEE IT FROM MY POINT OF VIEW.
    March:
    Im trying to check everything first.
    Wanda Fulton:
    THE ARRANGEMENT WAS ORDERED WITH PLENTY OF TIME TO GET TO VISITITATION BUT DID NOT MAKE IT, THE CARD MYSTERIOUSLY WAS LOST AND THE FUNERAL HOME SAID AT FIRST THE ORDER DIDN'T ARRIVE UNTIL BOMBARDED BY PHONE CALLS THEY SAID THE
    Wanda Fulton:
    then the arrangement I thought I ordered is not the one your records show could the error be on your end
    March:
    WE do not have errors on our end, the order that you have is Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant), you may also confirm that through your e-mail invoice
    Wanda Fulton:
    you never have errors?
    March:
    as we have reviewed your order i'm showing here that you have accepted a credit from us of $10. We filled the order to value and we apologize however we have exerted all options we can for your order.

    Wanda Fulton is now off-line and may not reply. Currently in room: March.

    Wanda Fulton is now on-line. Currently in room: Wanda Fulton, March.

    March has left the conversation. Currently in room: Wanda Fulton.


    ---

    0 Votes
  • El
    Elizabeth Jun 03, 2016

    They are a terrible business! I just ordered flowers because I couldn't make it to a wake because my son was sick. I ordered bright and early on a Sunday. At 6:00 at night, too late at this point to do anything else I received an e-mail that they couldn't deliver our arrangement. I was livid and called and the rep basically made it sound like this was my fault. Apparently on their delivery screen they claim they don't guanrantee Sunday delivery. Actually the wording is extremely vague. I don't know why they bother asking for a phone # if they aren't going to call you if they can't deliver. Now I am waiting on a credit which will take up to 4 days to process. I will never order from them again. From now on it will be a reputable company all the way. They claim there was no florist in my area that would deliver on a Sunday. Just about every florist around me is open. Do not order from this company!

    0 Votes
  • Jo
    JoEllen Jun 03, 2016

    I ordered flowers for my mother this morning (as it is the anniversary of my brother's death) to try to cheer her a little. I paid an extra $4.99 for express delivery to be delivered within 4 hours. They're standard delivery is 9-5 and my mom only works until 3:00 so paid the extra so I know she would get them. 5 hours after placing the order and receiving the confirmation my mother had not received. I called and spoke with customer service and received the rudest response I have ever experienced in my life. The gentleman I talked to put me on hold and called the florist and came back to the line and told me the florist was not going to get the order out today (and it was the 3rd florist they tried). I immediately asked "and you didn't call me". His reply was "did you get a call, then that's your answer" and went on to state that he would finish explaining what he was "before he was rudely interrupted with my snide comment". I asked for a manager which amazingly I couldn't get- but supposedly he'd have him call me but he didn't know when it would be. I called back and asked another gentleman for a manager and couldn't get one then either and got the same response that he would put a message in but he didn't know when a manage would call. I, too, have been trying to find a listing for a President of this company. Too bad that's the sort of customer service agents they employ. Very upsetting on top of an already disturbing day.

    0 Votes
  • Vi
    virginia m kamp Jun 03, 2016

    Why isn't the Better Business Bureau informed

    I submitted a complaint to you on Justflowers. I read all the complaints you have listed. Why haven't they been reported to the Better Business Bureau? I reviewed the BBB information and they are in good standing with them?

    0 Votes
  • Ma
    Mark Jun 03, 2016

    I ordered flowers via web for $74.72. It was suppose to be an arrangement which had some 6-8 roses, 6 large daisies, 10 carnations, and lots of greenery. When my wife and i visited the funeral home for the viewing we saw what we had ordered. For $74.72 they had 3 roses, 3 daisies, and 3 carnations. Littlest flower arrangment I had ever seen. I sent out a formal complaint that night to them (they were closed, so left message). Monday morning they finally called me back, said they were sorry and could do a re-delivery. I explained the person had already had their funeral and died. Not much you can re-deliver too. They stated they could send it to the home, which I said family had asked for no flowers to the home. They asked did I take a picture of them? Told the person (Danny) at justflowers I don't carry a camera to funerals.

    They called me back after checking with the florest locally, who said they delivered exactly what was ordered, and go figure, it had 3x the flowers on it than what I said. Now it was a he said, she said thing. The customer service could only give me a $10 refund. I said that was unacceptable. They said I could speak to a supervisor, which I finally got to after 2 days. The supervisor tells me the exact same thing. They are sorry, but all they can do it give me a $10 refund. No more. I told them will never use them again, and that their "Guarentee" on their web site is false, since they didn't do anything to make it right. To this day, 2 weeks later they have even put $10 back into refund my money.

    Terrible company, customer is not right, and I would tell everyone to avoid ever using them. Worst experience with a web florest ever had.

    There is no recourse. In fact, you can't even find who the president of the company is to send a formal complaint, since they publish no number, address or name of that individual.

    0 Votes
  • Ne
    nevereveragain Jun 03, 2016

    This is an insulting company. Spent hours arguing on phone over 2 days about flowers that were never delivered to a funeral. Order was simply never filled, yet my c.c. was charged. Ended up the deceased family and funeral home had to be involved. They too, spent time helping me to try to get a refund. It was the first and last time I will use justflowers.com

    0 Votes

no flowers no refund no good

I ordered the Premium Cosmopolitan Fall Bouquet on September 30th, 2008 for a 50th birthday celebration on October 4th 2008. This arrangement cost me $99.99, and with delivery and tax the total came to $124.99. I requested a delivery before noon because we would be out all afternoon. On Oct. 4, I called the 1-800 number at noon to ask where the flowers were. I waited on hold while they phoned the florist and was told the flowers would be delivered in the afternoon because they just received the order that morning (justflowers says that is not true). I stayed at the house all day waiting. I called at 2pm and they told me to phone back in 30 minutes. I then waited till 5:55pm and they finally came to the door. I told the driver he must have the wrong flowers because mine should be much larger. I showed him the photo of the arrangement I ordered that was shown on the web site, and told him my arrangement should be larger than the photo because it was the premium package. The bouquet he brought was 1/2 the size of the $79.99 bouquet in the photo, and there were some carnations and 2 roses and some greenery, a couple small purple and yellow flowers and one closed lily. In the ad they say we'll add lots more flowers in the premium bouquet so I requested orange lilies. I got none. I was on the phone with justflowers.com and I told them I would not accept the bouquet. He told me to take photos and send the to service dept. and that he would call me back. He did not!! I flew home on Sunday Oct 5th. On Monday, I emailed the photos to Just Flowers service. A woman from California called me. She agreed that the bouquet was not what it was supposed to be and said she would see about getting my money back and some how compensated. The birthday event was now over and visitors had flown home. The company tried to send flowers the following day but I told the woman on the phone that the flowers were no longer needed, and that the point of using the service was to have them delivered at a designated time. I wanted my money refunded. The company said they would call back. This went on for a week and I spoke to as many as seven different people trying to get the issue resolved. Each had a different story as to how it was being handled. I am certain some of them loathed going through the motions of lying to another customer to maintain "company policy" of not providing refunds to dissatisfied customers. On October 14, I finally got a phone call from "DANNY" the so called "MANAGER" after three requests to speak to someone who can make a decision. "DANNY" was rude from his first word. His first sentence was you get no refund. I believe "DANNY" learned the word irrelevant that week because whenever I tried to explain any of my concerns, he insisted those concerns were irrelevant. I asked him if he looked at the photos I sent, or knew anything about my previous conversations with his co-workers. I was not surprised he said no. An absolutely repugnant, smug, company hatchet man. Brutal. So the conclusion to my experience with this awful outfit ends with Just Flowers having my $124.99 and me with nothing. Do NOT believe the photos on the website because I could have purchased the flowers they delivered for $30.00 at the local grocery store. This company will rip you off, as they have so many others. Please do not use them.

horrendous service

I can empathize with all the complaints I read about Just Flowers. I only wish I would have found this web site before I used them, but it was for a funeral and you just hurry up and do what you need to. I noticed there are other complaints regarding funeral arrangements. We ordered a very tasteful Sympathy Plant Basket and a cheaper version of plants arrived at the funeral home with HUGE BRIGHT PINK AND YELLOW BOWS tied to the handle and a butterfly pick in the plants. We were unable to attend the service and we are so embarrassed that this represented us. My daughter-in-law did take a picture (she's not sick, but she's a photographer and always has a camera in her purse) and sent it to me. It was truly a disgrace.
Like everyone else, we got the runaround. "We can redeliver." Hello, she's dead and buried; who are you going to deliver to? They said we did receive plants and so we have to pay for them. Then of course, there's the "all we can do is give you $10 off." I'm sorry, but I'm talking about emotional damages and values here, not the value of some plants.

I hope you all realize they don't have to have the last word. We are NOT paying for this monstrosity they sent. We paid by credit card and I am sending a letter of dispute when I receive the charges. I'm sending pictures of what was ordered and what was received and now, thanks to all of you, I will also include copies of all these complaints. My husband wants to notify the Better Business Bureau and the Federal Trade Commission. What other recourse do we have, like someone said they conceal their corporate ladder so they can't be touched. Well, anyway we may be forced to pay in the end, but they'll have to wait because we'll drag this dispute out as long as we can without damaging our credit. I hope anyone else who reads this will do the same.

  • Vi
    virginia m kamp Jul 15, 2008

    justflowers has no personal contact. I mistakenly forgot to indicate who the flowers were to be delivered to - they asked for my credit info. first -- when I immediately tried to contact them there was no answer - hours later they said it was too late - they delivered the flowers to me using my credit card info. I personally had to drive over 60 miles roundtrip to deliver them. I made a complaint to their customer service with no response. They are a very poorly run service. Use local florists - forget about Just flowers - they are a JUST RIP OFF service.

    0 Votes

no delivery of flowers!

Justflowers did it again this time on valentines day. No flowers sent to my girl friend. I placed order two...

refused to honor guaranteed delivery

father died a little over one month ago. I am my mother's only child and her only support system. She...