For florist: I am a florist. If you have had trouble in just flowers trying to say they ordered something different than they did or the customer complained on your order not being correct, in the future demand that they sent the order to you through ftd mercury or bloomnet. This will prevent them from saying they sent one type of floral arrangement, etc. When they actually sent another and most probably shorted the customer on the order. Just flowers just tried sending me an order for a funeral on a sunday afternoon when everyone is closed. The order was for a $35 arrangement of all things, after hours on a sunday. I asked that they send the order through mercury as we do not take orders from them over the phone because of the problems we have stated. They finally agreeed.in about four minutes they called back to cancel the order stating that the order bounced on mercury and they spoke with the customer and they want to now cancel the order. As we all know, the mercury system takes about 15 minutes, on a good day to transmit from one florist to another. Just flowers again has lied to my store about an order after my wife and I spent about twenty minutes in a couple of phone calls with them over a $35 order. Please remind all of your customers to send directly through their local florist to prevent this type of activity. This order will most likely not get delivered to the funeral services because of just flowers trying to short the florist. Just the other day they had sent an order to my store, stated they sent another order than what was delivered and wanted my store to take the new order to the customer, at my cost, at to sell the old arrangment to someone else. They're nuts.
I own a florist and have had alot of problems with JUST FLOWERS sending orders to me. They like to call the orders to florist over the phone so if there is a complaint from the sender on the order JUST FLOWERS will claim the florist messed up. Why would there be a complaint? Here's why...What happens in reality is the customer orders a particular flower arrangement with a number, etc. Just Flowers calls the order to a florist and just describes the order over the phone and not in great detail, so the florist does not know all the specifics. The florist makes the order as JUST FLOWERS described it. If the customer complaints they did not get what they ordered JUST FLOWERS blames the florist and then cancels the order on the florist, while giving the customer a minor discount, etc. for the error. JUST FLOWERS then does not pay the florist. JUST FLOWERS can send the order to the florist electronically where there is no room for error, through FTD or bloomnet technolgy that florist use, but they refuse to. By sending in this fashion the form filled out ask for specific information and it is all documented so there is not any room for error. Funny they refuses to use something that will benefit everyone. They have the technology, but they refuse to use it. There is no other excuse for this other than they are trying to cover their behinds in the event of a problem and they can try and place the blame on someone besides themselves. I complained to FTD on JUST FLOWERS the other day and FTD reported that JUST FLOWERS has this type of complaint all the time and they are FAMOUS for it. JUST FLOWERS pulled this stunt on my store the other day with an order that went to a patient in the hospital. They wanted me to go and pick up the arrangement at the hospital and give the patient there a new arrangement, that should have been what the customer originally ordered, but JUST FLOWERS did not send to me, AT MY COST. They also suggested that I resell the order that had been sitting in the hospital room for two days to someone else. I told them they were unethical and nuts and wanted to speak with a supervisor. I was given the run around all day and spoke with idiots in their "customer service department" that was probably based in India. I spoke with the person that originally placed the order and JUST FLOWERS also gave them the run around all day. I told the customer to call their credit card company to tell them you are disputing the charge by JUST FLOWERS on your bill and that you are not obligated to pay for it as they did not send to the florist what they ordered. In fact, JUST FLOWERS sent me an order that was the base arrangement of what the customer had ordered and not the premium arrangement they had PAID FOR. NEVER USE THIS PLACE. JUST FLOWERS REALLY SHOULD STAND FOR JUST GO SOMEWHERE ELSE FOR FLOWERS. ALWAYS ORDER FROM A LOCAL FLORIST. YOU CAN GOOGLE THEM EASILY BY SIMPLY TYPING IN: FLORIST, NAME OF TOWN, STATE IN A GOOGLE, YAHOO, ETC. SEARCH.
Follow up communication to just flowers on complaint that has gone unanswered, earlier complaint titled just flowers lies to customers... And also the florist.
Why is it when I spoke with ftd today they reported that just flowers is famous for not wanting to send orders over the wire services where the order is documented? They report you prefer to call them out and that there are many complaints on you because of this. Mainly order screw ups as in the case of this order. As they said, there are many complaints in regard to you and the exact problem I described to them. So, why don't you use the wire services where everything is documented. Especially since the internet, ftd and everyone else reports your company as famous for this exact type of problem?
Electronic media is faster and exact, it does not allow for errors on an order. You put the order type and number and if subsititutions are allowed or not. There is no room for error. I don't know who trained the smart # representative I spoke with today, I believe by the name of alvin, but he needs to be fired, not retrained. Popping off to the owner of a florist that produces your orders is not very smart. I had to repeat my situation many times to him because he just did not get it. Your people are so scripted that they cannot think and reason on their own. This is not the first time this type of problem has occured with your orders and I am tired of it. I have filed a complaint on you with ftd on this order and am taking this order up to the vice president over these types of issues at ftd so he can contact your vice presidents, since your people will only give me the same customer service number with the same amswers when I asked for their superiors. You also did this to "your customer" the person that originally ordered this arrangement. If you don't think that she is really upset with you just watch for the internet blogs she stated she is going to be posting on you. Florists are basically on commission each day in business, we earn what we produce. If we screw up, which we rarely do, we fix the problem. When you screw up I expect you to fix the problem and I don't want to talk to a bunch of minimum wage workers with a script they keep repeating. Especially when they want me to fix your screw up at my cost. Your insane! So, as with today, I am not going to resend an order for you that you sent incorrectly to me at my cost.in the future, you are required to send my business orders over ftd mercury system, 800 flowers bloomlink system or teleflora dove system so your orders are documented.
If you cannot run a business ethically then we will make people aware of your business practices. If you have a justifiable answer I would like to hear it and my phone number is listed above as it has been in all the other emails I have sent you that have gone unanswered, but will be copied to ftd, blogs and your superiors once I locate them from their hiding places... I guess your organization is use to have so many complaints on it that your people just do not care. When other large floral organizations, as with ftd, know of your problems in great detail its time to change your business practices or close business.
Just flowers, to me means, just go somewhere else. Call the florist directly! I own a florist and was sent...
I ordered flowers for Mother's Day that died within two days!!
When I called to complain that the flowers they delivered had died two days later, the gal I spoke with said that they would send a new delivery of flowers (their ### "guarantee" policy says they will send new flowers if you call within 4 days, which I did call...). One week went by and no new delivery came. I called back at that time and the man I spoke with said there was nothing he would do to help-no new flowers and no refund. I called Discover Card who put a temporary credit on my account. The investigation took almost two months. The charge appeared back on my card, and I called Just Flowers again to try an settle the issue - either making good on their promise to send new flowers or a full refund. They said they would do neither, and that too much time had passed for them to do anything. The man also said that they offered me a credit before which is a flat-out lie, otherwise I would have taken the credit altogether. Justflowers.com made no concessions whatsoever, never even apologized, lied, did not do what they said they would do, exhibited no customer service, offered absolutely no options or solutions, and refused to refund the charge or deliver new flowers - the latter which they initially said they would do but didn't. I have never in my life seen such total BS from a company- they act like thugs who take your money and do not provide the services promised. Furthermore, their customer service is non-existent and they either lie or do nothing to solve issues. I was so upset at the last guy I spoke with I told him to F*?! Off - a terrible thing to say to anyone!
Ordered flowers on-line for same day delivery. 3 hours after placing order on-line, JustFlowers called and...
We are a florist in Kimberley, we receive a number of orders from Just Flowers.com. (Basically because they...
I ordered my daughter a gardenia plant for her birthday in February. It did arrive on the correct day, but the buds that were on the plant have just slowly turned black and fallen off. Now parts of the plant itself are dying. It never did bloom. I sent it so she would have a plant on her desk at work. I called the 1-800 number to see if they would resend but they said "sorry we waited to long to complain". Well I'm sure my daughter thought it would eventually "bloom" instead of "die". No more internet flower orders for me...EVER
On Dec. 14, 2008, II ordered a Christmas floral arrangement to be delivered to friends in rockville, MD on Dec.14, 2008. The oder was not delivered, i found out from my friends.
I called and complained about the non-delivery, that same day. The next day, Dec. 15, 2008.oneof their agents? called me in the early afternoon, and guaranteed that the delivery would be made to my frineds at the time i specified.
Again, no delivery was made. i called againto complain, and was told I would be called back. iasked that they callback by 8:00 PM that evening. They did not call me back. So I called again, and this time I requested that the order be cancelled. i was told that it could not be cancelled without the okay of the :Local florist:. I askedfor thename and phone number, so i could complain to them, and was told that"We can not give out that information".
As of today, Dec. 16, 2008, 12:31 PM(CDT), i have not received any response from them.
Inmy opinion, they are quilty of false advertising in their so-called quarantees, andof Fraudulent business practice, and possible fraud to commit Identity theft.
Ordered flowers from Canada on Dec 10th to be delivered the following day to my sister in Texas on December 12th. Delivery time set for between 9 am and 6 pm CST. Talked to my sister after 6 pm CST and she hadn't received any delivery. Called justflowers.com customer service inquiring about my delivery. They couldn't tell me why the delivery hadn't taken place but were going to call the florist and get back to me by phone. 1/2 hour later the representative called and said she left two messages with the florist but couldn't help me further.
On Saturday, December 13th the delivery had still not happened. At 2:00pm EST I called justflowers again asking about status of flowers. No one could assist me. No answers. Nothing. So I told justflowers.com to cancel my order and credit my mastercard immediately. I also sent an email to customer service on Saturday Dec 13th requesting written notification once my credit card was credited. No response. Sent the same email again on Sunday, December 14th . No response.
Finally on Monday Dec 15, five days after I actually put the internet order through justflowers.com, I received a call from a representative saying she had received my email ( 48 hours after the original one was sent) and she wanted my permission to send the flowers on that day. Four days AFTER they were supposed to be delivered in the first place. Are you kidding
me ? But get this, I had to pay for it all. Then the customer service rep told me that the hold up was their fault ...the actual order was never processed by them at all !!! But now I should still pay for it and they'll send it.
I informed the customer rep. that I was not the least bit impressed, that the flowers were to have gone out on Friday not Monday, and my credit card was to have been credited on Saturday, not Monday. Then she tells me the credit card credit will take 1-4 more business days. In the meantime, the exchange rate from Canadian funds to American will most likely have changed and I will probably have lost money on the exchange rate...with NOTHING to show for it.
Not once did justflowers.com offer to send the flowers at no cost. I DO NOT recommend this company to anyone. I almost never order anything on line and now I know why I don't ...for the exact reasons I've just come across with this issue.
My sister never got her birthday bouquet and I am not happy to say the least. Don't use this company and always check for customer comments before working with a company on line. I've learned a good lesson.
I ordered the Premium Cosmopolitan Fall Bouquet on September 30th, 2008 for a 50th birthday celebration on October 4th 2008. This arrangement cost me $99.99, and with delivery and tax the total came to $124.99. I requested a delivery before noon because we would be out all afternoon. On Oct. 4, I called the 1-800 number at noon to ask where the flowers were. I waited on hold while they phoned the florist and was told the flowers would be delivered in the afternoon because they just received the order that morning (justflowers says that is not true). I stayed at the house all day waiting. I called at 2pm and they told me to phone back in 30 minutes. I then waited till 5:55pm and they finally came to the door. I told the driver he must have the wrong flowers because mine should be much larger. I showed him the photo of the arrangement I ordered that was shown on the web site, and told him my arrangement should be larger than the photo because it was the premium package. The bouquet he brought was 1/2 the size of the $79.99 bouquet in the photo, and there were some carnations and 2 roses and some greenery, a couple small purple and yellow flowers and one closed lily. In the ad they say we'll add lots more flowers in the premium bouquet so I requested orange lilies. I got none. I was on the phone with justflowers.com and I told them I would not accept the bouquet. He told me to take photos and send the to service dept. and that he would call me back. He did not!! I flew home on Sunday Oct 5th. On Monday, I emailed the photos to Just Flowers service. A woman from California called me. She agreed that the bouquet was not what it was supposed to be and said she would see about getting my money back and some how compensated. The birthday event was now over and visitors had flown home. The company tried to send flowers the following day but I told the woman on the phone that the flowers were no longer needed, and that the point of using the service was to have them delivered at a designated time. I wanted my money refunded. The company said they would call back. This went on for a week and I spoke to as many as seven different people trying to get the issue resolved. Each had a different story as to how it was being handled. I am certain some of them loathed going through the motions of lying to another customer to maintain "company policy" of not providing refunds to dissatisfied customers. On October 14, I finally got a phone call from "DANNY" the so called "MANAGER" after three requests to speak to someone who can make a decision. "DANNY" was rude from his first word. His first sentence was you get no refund. I believe "DANNY" learned the word irrelevant that week because whenever I tried to explain any of my concerns, he insisted those concerns were irrelevant. I asked him if he looked at the photos I sent, or knew anything about my previous conversations with his co-workers. I was not surprised he said no. An absolutely repugnant, smug, company hatchet man. Brutal. So the conclusion to my experience with this awful outfit ends with Just Flowers having my $124.99 and me with nothing. Do NOT believe the photos on the website because I could have purchased the flowers they delivered for $30.00 at the local grocery store. This company will rip you off, as they have so many others. Please do not use them.
I can empathize with all the complaints I read about Just Flowers. I only wish I would have found this web site before I used them, but it was for a funeral and you just hurry up and do what you need to. I noticed there are other complaints regarding funeral arrangements. We ordered a very tasteful Sympathy Plant Basket and a cheaper version of plants arrived at the funeral home with HUGE BRIGHT PINK AND YELLOW BOWS tied to the handle and a butterfly pick in the plants. We were unable to attend the service and we are so embarrassed that this represented us. My daughter-in-law did take a picture (she's not sick, but she's a photographer and always has a camera in her purse) and sent it to me. It was truly a disgrace.
Like everyone else, we got the runaround. "We can redeliver." Hello, she's dead and buried; who are you going to deliver to? They said we did receive plants and so we have to pay for them. Then of course, there's the "all we can do is give you $10 off." I'm sorry, but I'm talking about emotional damages and values here, not the value of some plants.
I hope you all realize they don't have to have the last word. We are NOT paying for this monstrosity they sent. We paid by credit card and I am sending a letter of dispute when I receive the charges. I'm sending pictures of what was ordered and what was received and now, thanks to all of you, I will also include copies of all these complaints. My husband wants to notify the Better Business Bureau and the Federal Trade Commission. What other recourse do we have, like someone said they conceal their corporate ladder so they can't be touched. Well, anyway we may be forced to pay in the end, but they'll have to wait because we'll drag this dispute out as long as we can without damaging our credit. I hope anyone else who reads this will do the same.
Justflowers did it again this time on valentines day. No flowers sent to my girl friend. I placed order two...
father died a little over one month ago. I am my mother's only child and her only support system. She...