This company is a scam they are scamming both the public & the florists contracted.
It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them.
12/31/2016 10:34:41 am, order#8507920.
I ordered an arrangement of roses, they delivered the flowers but they look nothing like the photo advertised on the website (Poor quality). The flowers were wilted, unprofessionally arranged, & the bow was dirty. The product is the lowest possible quality but the company is charging regular to high prices.
I called customer service and they said the reason the arrangement does not match the photo is due to the fact that the florist receives a verbal description of the arrangement rather than the photo. This is not acceptable for an online company that deals exclusively with images/photos as a method of communication.
Their customer service is the worst I have ever dealt with, rude unprofessional people that are unreasonable. First, the rep said that I ordered 18 white roses and that is what I got, as if they completed their end of the deal, I argued that I purchased a beautiful "arrangement" of roses, and I expected them to resemble the photo. Therefore, they offered to send a replacement, however, the replacement was worse than the first, extremely low quality flowers.
I paid ~$115.78 and flowers were absolute garbage. I refused to take them and sent the florist back with both arrangements, thus, returning the product (S) completely.
I called customer service for a refund and they refused to give a me refund even though I returned the product to the florist. The "manager" told me that even if I return the flowers he will not give me a refund, it is not his problem that I did not like the flowers etc. I argued that I payed for a product advertised by their company and they did not send me the product I ordered, this is false advertising, and I returned the unsatisfactory item (S) and I want a refund. The so called manager taunted that he would not give a refund and is keeping my money irregardless of the fact that the florist took back the arrangement.
Furthermore, I asked which local florist they were using but they refused to tell me; I now realize this is a "policy" to ensure that customers cannot communicate with the florist & exchange information about prices. It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them. They should be shut down.