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JustFlowers.com Customer Service Phone, Email, Contacts

JustFlowers.com
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3.1 13 Reviews 153 Complaints
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JustFlowers.com complaints 153

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J
8:52 am EDT
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JustFlowers.com non delivery of order

On Feb 10 I placed an order # 9666129 to be delivered on Friday to my aunt in Westlock Alberta as my uncle had just passed away. Friday I received a msg that it would be delivered the next day. Monday I received the same msg. Tuesday I received the same message. Wednesday I received a msg saying that due to the remote location I could choose something that you would be able to ship. Really ! There is numerous florists in Westlock. I know I have used them before. I called yesterday and was told you would take $5.00 of my order for the inconvenience . My time and stress you have caused is worth way more than five dollars. How insulting. Especially since it was for a funeral. Well that is now past, Thanks for nothing. Am I angry ... beyond. To be treated with so much indifference and so shabbily ... Oh I was also left a voice mail stating that you had to substitute the flowers for different ones. If that is the case why are they not delivered. Too many different excuses. One lie after another. Poor business ethics.

Desired outcome: I wanted the flowers delivered in a timely manner.

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11:08 am EST
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JustFlowers.com Chronic unwanted e-mails.

All I had done last year was look on the Just Flowers Website and I have received chronic e-mails and I wish to be removed. I have requested this for months. I should not have to give a long explanation or a dissertation on my reason according to my lawyer. Thank You!

Desired outcome: Please, stop all e-mails!

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T
12:53 pm EST

JustFlowers.com Spam/Junk mail

I have blocked this sender, but their junk mail still gets through. I have unsubscribed but their junk mail still gets through. It is bordering on harassment. I will get 5 such emails from them a day. ENOUGH!

Desired outcome: Fine them and toss the owners in jail.

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M
7:04 pm EST
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JustFlowers.com Flower arrangement completely ripped me off!

In January 2022 I placed an order to be delivered to my sister for her birthday on 02/07/2022. We has just lost our mother the end of January. This was important to me to give her a pick me up, especially at this difficult time in our family. I had just lost my husband (her brother) in October to Covid. I selected the top of the line for my order called “champagne toast”. With white and peach/ tan colored flowers on a square shaped vase. She happened to be out upon delivery. I was told they were out for delivery when I called that night. Nothing, she received a sad arrangement of a few pink flowers in a cylinder vase. The following day 02/09/2020, without alerting the homeowner of their delivery. I called and complained of my TOTAL dissatisfaction. After numerous phone calls and an email with pictures, they offered me $7 refund for my displeasure. I paid $80 for an arrangement that was not received and $20 towards delivery that came 2 days later. Sadly they started to die within 3 days.

Desired outcome: Full refund

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9:57 am EST

JustFlowers.com Unrelenting email solicitations

Justflowers.com keeps sending emails. I hit the unsubscribe button weekly but the email solicitations keep coming. I want the emails to stop.

Desired outcome: Stop sending emails.

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1:43 pm EST
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JustFlowers.com Priduct

i made an order on or around 20, 12, 2021 order number 9509812. The order was for the flowers in picture 4. i also paid an additional $10 for more flowers to be added. In pictuers 1, 2, and 3 is the flowers they sent which is far less than shown on the advert i chose. I have spoken to someone from Just flowers and they insisted that all they could do was refund me $15. I asked that they just replaced the flowers and send a bunch of flowers as shown on there advert, but they insisted that all they would do is refund me $15
I would like this to be resolved by replacing the flowers

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3:07 am EDT

JustFlowers.com Emails

I have unsubscribed to the emails several times and keep receiving them. I don't want to receive the emails anymore because the flowers I ordered for Mother's Day were not delivered. I have made posts on Facebook, and Twitter asking for advice on how to get off the list and someone suggested making a post here.

YOUR COMPANY SUCKS.

Desired outcome: Do not email me anymore

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J
7:53 pm EDT

JustFlowers.com Emails

Stop sending me emails…
i have unsubscribed 6 times …yet they keep coming.

Stop…stop…stop…

Stop…Stop…Stop…

Stop..Stop…Stop…

STOP…!

Desired outcome: NO MORE EMAILS FROM THEM EVER AGAIN

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H
7:33 pm EDT

JustFlowers.com Spam mails

I have over years over and over again asked them and opt out from their mailing list and they continue sending. Constantly spam mails. They are not respecting peoples privacy

Desired outcome: Take me off their mailing list

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C
9:54 am EDT
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JustFlowers.com Sunflowers Order #9431948

The person I send the flowers to advised me that the flowers were nearly dead upon arrival and it looked like someone dropped the flowers and put them back into the vase. This is totally unacceptable particularly since I have purchased flowers from your company before with no problems. My name is Charles J. Corsentino telephone # [protected], [protected]@aol.com. The flowers were delivered on July 16, 2021, Friday to Ms. Lynda Claridy 900 Palisades Avenue, Fort Lee, New Jersey 07024. Please credit me my full $104.46.

Desired outcome: Issue a credit to me.

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10:52 am EDT
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JustFlowers.com JustFlowers.com PLEASE remove me from your email lists and database

I've asked numerous times, filed numbers requests and complaints to be removed from your database, newsletters/ALL EMAILS.

I received another email from [protected]@JustFlowers.com today.

Once again, I unsubscribed, but the emails from you keep coming.

I'm not bringing up that you didn't ship the flowers a year ago and fraudulently used my card a few months after that. Please just remove me from your emails/newsletters and entire database: [protected]@me.com.

Thanks.

Desired outcome: Remove my email address from JustFlowers.com entirely

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2:00 pm EDT
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JustFlowers.com Unethical behavior

My sister claims that she did not receive the flowers. My order confirmation number 9337008, so what happen? I'm at a lost of words right now because the moment has been lost!
On May 8, 2021 at 8:22 PM service@justflowers.com wrote:

Lenton and Sheron Wo, we are writing to inform you that your order 9337008 to Margaret Williams has been delivered. If you have any questions or comments, please do not hesitate to contact us by either replying to this email or by calling us at one of the phone numbers listed below.

We greatly appreciate your business,

JUSTFLOWERS.COM
800.290.5919

Desired outcome: Refund

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1:33 pm EDT
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JustFlowers.com Delivery Not Made/Still Charged

I too ordered flowers for Mother's Day (5/9/21) and as of today, 5/11/21, they have still not been delivered. I specifically wanted them delivered on Mother's Day and received a text on Sunday afternoon that they would be delivered on Monday. I have emailed, put in order inquiries requesting that my order be cancelled, and tried the customer service number several times without any answer...they put you on hold and never answer. My credit card has been charged. They should not have offered delivery for Mother's Day if they could not fulfill the order. And the fact that we are now two days after the committed delivery date...and still no flowers, no response, and no refund is beyond frustrating. I can't believe this company is still in business.

Desired outcome: Refund

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2:56 pm EDT
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JustFlowers.com Scam / rip off / false advertising for mother's day

I ordered flowers for my mom (mother's day) on 8 may 2021. The item I chose, cotton candy arrangement (item 1850) gave a price and offered delivery for 10 may 2021 (mother's day). My order #: 9386888 was accepted and I received an email stating the charge(s) I was to be billed for: $84.99 for the flowers, then $6.75 for "handling", then another $16.99 for "shipping/service". The handling and service fees were not identified prior to placing the order. The above email also clearly stated that the flowers would be delivered on 10 may 2021. The flowers were not delivered; I got an email at 10:30pm on the 10th that the flowers would not be delivered, but would be delivered the next available day. Unacceptable! The next email I received stated that, to expedite delivery, they had decided to substitute my ordered item with their own "designers choice" arrangement. Unacceptable! I gave no authorization for this company to change my order, either on delivery date or item I ordered.

Desired outcome: I want a full refund of my order amount, $108.73

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11:37 am EDT
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JustFlowers.com order not delivered.

I ordered flowers for mother's day on the 30th of April to be delivered on May the 7th. that was friday before mother's day. They still have not been delivered and have not be contacted yet about the delivery. They charged my card and no flowers. So disappointed! My father just pasted away in Nov. and my step mom is having a really hard time with his death and now this disappoinment. I am beyond pissed at this point.

Desired outcome: I want an exceptional hugh flower arrangement delivered immediately to make up for their failure.

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6:43 pm EDT
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JustFlowers.com florist

I ordered flowers from Just Flowers on 5/8/21 The website said I still had 2 hours left to get the same day delivery. They charged my account $133.23 and the website said the flowers would be delivered by 9 pm that same evening. No delivery was made. I never received an order receipt or a confirmation email. I tried calling and nobody picks up. I tried for 20 min on hold only to hear another recording telling me to check my order receipt in my email good buy. I tried every number and it's the same recording run around. I checked the reviews and had a sinking feeling that I too was scammed. I'm going to try and stop payment tomorrow, Monday morning which is going to cost me money. Shame on this company for continuing to rip people off and nobody doing anything about it to stop them.

Desired outcome: get my money back and see this place shut down.

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6:05 pm EDT
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JustFlowers.com incompetent phone sales person and no delivery of flowers

Sales person over phone could not get my information and delivery information correct, even after me literally spelling it all out at least 4 times. When I finally thought she got it all correct, I placed the order. I then received an email that had incorrect names and incomplete delivery address. I immediately called their customer service but was put on hold. After a while, it gave me the option to leave a message. I left a message explaining the errors and needed corrections to the order, and then followed up with an email. In the meantime, I received an email from them to a different customer in another state telling him they can't deliver his flowers. This was the morning I ordered on the day before requested delivery. The following evening, after the delivery was to happen, they called me and told me that the only delivery service to the location was by UPS or FedEx. It was too late to order elsewhere. If I was told this when I was placing the order, I would have used a different florist that could actually deliver flowers. When I placed the order, the salesperson informed me that they deliver to the requested location all the time. Needless to say, my Mom did not get flowers from me for Mothers Day. The salesperson I tried to deal with was incompetent, the customer service department is worthless or non-existent, and they apparently cannot do what they advertise. I will never order (or attempt to!) from Just Flowers again. Please use a florist that is professional, competent, and can actually deliver flowers.

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4:05 pm EDT
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JustFlowers.com No delivery

I ordered flowers for Mothers Day. Price was $107 because it was going to Canada. My order was confirmed, delivery was confirmed and my money was debited from my account.
I just received a message saying delivery has been rescheduled to tomorrow. What?
This is a scam company who take your money, and NO customer service rep is reachable, even after spending 5 hours on the phone.
Fraudulent company who have mastered the art of reverse retail theft.

Desired outcome: Refund full amount and public statement addressing these numerous complaints

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Update by Denyse Fillmore
May 09, 2021 10:13 pm EDT

Update: I just received a call from an employee who was filled with excuses as to why they were unable to deliver flowers to my mom. She said they began contacting local florists on Wednesday and right up until Saturday, but were unable to find a local florist to fulfill my order. Interestingly enough, I called a florist today, Sunday, about 3 miles away from where my mom lives in Scarborough and they would have been able to deliver.
The employee, who was rather indignant throughout our conversation, had no answer as to why they didn't inform me on Wednesday, Thursday, Friday or even Saturday, to let me know they were having issues. No communication on their end to me, the customer. Radio silence. But they can send a text message the DAY OF DELIVERY to let me know they are unable to fulfil my order.
I will be checking my bank account to see when the refund hits...
Shane Garrett is the CEO and definitely needs to get better control of his company and employees!

Update by Denyse Fillmore
May 09, 2021 4:10 pm EDT

This company has multiple complaints and negative reviews but not a single one has been addressed by an actual employee.
They should be investigated for consumer fraud and held accountable. Best outcome, the company folds. Better outcome, their CEO is charged with continuous consumer fraud and money theft.

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K
3:44 pm EDT
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JustFlowers.com No Product Delivery

Ordered flowers from company on Thursday -May 6th, 2021 which were to be delivered Friday May 7th for Mothers day which is May 9th.
The flowers were not delivered on Friday. I called their customer service # about 4 times on Saturday. The 1st 2 times I waited on hold for about 45 minutes each call and then got disconnected. The 3rd time--waited for about 30 minutes--got connected to person who said she was going to call the local florist--I was on hold with her about another 30 minutes and was suddenly cut off.
I called again on Sunday (today) --several calls on hold--no answer, finally the 3rd time after about 20 minutes on hold--got a person. She said the order was cancelled by them. She said she could get flower delivered on Monday (after Mothers Day) WHAT! This company is worthless. Shane Garrett is the CEO

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7:56 pm EDT
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JustFlowers.com I've unsubscribed from their emails multiple times and they have yet to comply

justflowers.com must operate as a fraudulent business. A year ago I ordered flowers, they charged me and the delivery was never made. A few months later they fraudulently used my card again.

I've asked a million times to UNSUBSCRIBE and they have yet to honor it. They keep making up [protected]@justflowers.com addresses and continue to spam me.

Is there anything I can do?

Desired outcome: Permanently remove me from all their emails, newsletters, updates etc, from their entire database.

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Update by CK10
May 20, 2021 10:46 am EDT

I received another email last week and today. After my complaint on May 9, the emails keep coming from JustFlowers.com. Please remove me from your database - emails, newsletters, all of it. Please stop emailing me: ckaris@me.com

This is fraud and harassment.

Update by CK10
May 09, 2021 10:31 pm EDT

It’s not just your newsletter. Please stop emailing me from all of your sneaky emails addresses.
Most recently they came to me from:
thankstoyou@justflowers.com, lastcall@justflowers.com, thankyou@justflowers.com, save@justflowers.com,
easter@justflowers.com, reminding@justflowers.com,
just to name a few recent addresses in the past couple months.

STOP emailing me. I unsubscribe each and every time, but they continue to come. In addition, you continue to send from another email addresses. Please remove me entirely! This is beyond fraud and harassment.

Before I take legal action, please remove my email address from your entire database and do not sell my information: ckaris@me.com

Please confirm when you have removed me.

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About JustFlowers.com

Screenshot JustFlowers.com
JustFlowers is a well-established online flower delivery service that has been in operation for over 20 years. The company has built a reputation for providing high-quality floral arrangements and gifts for all occasions, including birthdays, anniversaries, weddings, and funerals.

One of the standout features of JustFlowers is its extensive selection of floral arrangements. Customers can choose from a wide variety of bouquets, centerpieces, and gift baskets, each designed to suit different tastes and budgets. Whether you're looking for a classic rose bouquet or a more modern arrangement featuring exotic blooms, JustFlowers has something to offer.

In addition to its impressive selection of flowers, JustFlowers also offers a range of other gifts and accessories. These include chocolates, balloons, teddy bears, and even fruit baskets. This makes it easy to create a personalized gift that is sure to delight the recipient.

Another key advantage of JustFlowers is its nationwide delivery network. The company partners with local florists across the country to ensure that your order is delivered promptly and with care. This means that you can send flowers to loved ones no matter where they are located, whether it's across town or across the country.

Overall, JustFlowers is a reliable and trustworthy online flower delivery service that offers a wide range of high-quality floral arrangements and gifts. With its extensive selection, nationwide delivery network, and commitment to customer satisfaction, it's no wonder that JustFlowers has become a go-to choice for many people looking to send flowers and gifts for all occasions.
How to file a complaint about JustFlowers.com?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with JustFlowers.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JustFlowers.com. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps carefully to effectively file a complaint or review about JustFlowers.com on ComplaintsBoard.com.

Overview of JustFlowers.com complaint handling

JustFlowers.com reviews first appeared on Complaints Board on May 13, 2007. The latest review A Bouquet of Delight and Timely Service was posted on May 22, 2024. The latest complaint Floral delivery was resolved on Feb 18, 2024. JustFlowers.com has an average consumer rating of 3 stars from 166 reviews. JustFlowers.com has resolved 85 complaints.
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  1. JustFlowers.com contacts

  2. JustFlowers.com phone numbers
    +1 (800) 715-2215
    +1 (800) 715-2215
    Click up if you have successfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number
    Customer Service
    +1 (800) 777-1911
    +1 (800) 777-1911
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    Order
    +1 (800) 880-5921
    +1 (800) 880-5921
    Click up if you have successfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number
    Florists
    +1 (213) 867-0630
    +1 (213) 867-0630
    Click up if you have successfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number
    International Customers
    800 570 0447
    800 570 0447
    Click up if you have successfully reached JustFlowers.com by calling 800 570 0447 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling 800 570 0447 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling 800 570 0447 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling 800 570 0447 phone number
    CALL US ANYTIME
    800 716 7559
    800 716 7559
    Click up if you have successfully reached JustFlowers.com by calling 800 716 7559 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling 800 716 7559 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling 800 716 7559 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling 800 716 7559 phone number
    Order By Phone
    800 777 1911
    800 777 1911
    Click up if you have successfully reached JustFlowers.com by calling 800 777 1911 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling 800 777 1911 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling 800 777 1911 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling 800 777 1911 phone number
    Customer Service
    (800) 290-5919
    (800) 290-5919
    Click up if you have successfully reached JustFlowers.com by calling (800) 290-5919 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling (800) 290-5919 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling (800) 290-5919 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling (800) 290-5919 phone number
    More phone numbers
  3. JustFlowers.com emails
  4. JustFlowers.com address
    11999 Vicente Blvd, Ste 340, Los Angeles, California, 90049, United States
  5. JustFlowers.com social media
JustFlowers.com Category
JustFlowers.com is ranked 29 among 73 companies in the Flower Delivery category

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