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JustFlowers.com

JustFlowers.com review: Floral delivery

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2:05 pm EST
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Consider this a cautionary tale for anyone considering Just Flowers for their floral needs. I'm utterly dismayed by the abysmal service I received when ordering a funeral arrangement from them. Despite assurances, the flowers arrived late on 2/17/24 and looked nothing like the $250 arrangement I ordered. Adding insult to injury, the accompanying note was replaced with a cheap envelope stating a "greeting card shortage," containing a folded piece of printer paper. When I attempted to address my concerns with customer service, they argued that the flowers delivered looked like a cross, despite photographic evidence I provided. I requested to speak to a manager to address this, but instead of assistance, I was put on hold, only for the representative to hang up on me. Upon calling back, I once again had to leave a voicemail. This matter remains unresolved. Contacting the company is nearly impossible; after enduring 5-minute hold times, calls are consistently redirected to voicemail. Save yourself the trouble and avoid Just Flowers at all costs. Their lack of competence and empathy is shocking and unacceptable.

Desired outcome: Refund for the embarrassment

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Feb 18, 2024 2:34 pm EST
JustFlowers.com customer support contacts
Address

11999 Vicente Blvd, Ste 340, Los Angeles, CA, 90049, US

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Brittney, we apologize for the problem you are experiencing with your order. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

JUSTFLOWERS.COM

800.290.5919

service@justflowers.com
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This complaint has been resolved automatically due to user's inactivity.

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