J&T Express
reviews and complaints

Saya ada order satu bungkusan baju yang terdapat 8 helai baju yang kebanyakkannya adalah baju branded dan 3 daripadanya adalah free gift dari pihak seller. Seller telah memberikan bukti sebelum penghantaran sebelum menghantarkannya kepada saya dan keadaan parcel adalah keadaan baik dan penuh. Namun, setelah berminggu pihak j&t 608 simpang ampat menyimpan parcel saya di gudang mereka, parcel saya sampai dalam keadaan separuh bungkusan dan terdapat bekas koyakan yang ditape semula menggunakan tape j&t. 5 helai baju branded telah hilang dan saya hanya mendapat 3 helai baju free gift yang diberikan oleh seller. Sangatlah saya kecewa kerana baju tersebut bernilai puluhan ringgit setiap satu. Jadi, saya akan terus berusaha untuk mendapatkan semula hak saya sampailah ada keputusan yang memuaskan. So jangan ingat saya akan ignore je kalau you all tak reply for my complaint.

hi, the trucking no: [protected], the shipping still not sent out, bad service.

I still havent got my orders, please help me

Please help to check why my parcel is not moving.. I am not sure when it's already in perak on the 13th of august but send back to kl. Supoosed to be delivered to perak but still on hold…more than 10days ad.. I am calling the kampar j&t but no answer

Air way bill : [protected]

J&T Team,

My parcel delay 20 days at Kampar, Perak branch. It keeps go somewhere else!
So many times call but no one pick up!
Please read the address properly & call me if u cant find the details!

Rainforest Outdoor
No.14, Medan Stesen 19/4,
Stesen 18,
31650 Ipoh, Perak

[protected] - Yat

30-7-2021 - Saya place order NATARI Digital LED TV 40 Inch Full HD (DVB-T2) Built-in MYTV dari Shoppe.

31-7-2021 - Courier JNT Picked at Drop Point DP PANDAMARAN 01, KLANG (Tracking [protected])

01-08-2021 - Inbound Drop Point LDC PUCHONG 601 - PETALING

13-08-2021 - Saya mendapat telefon daripada pekerja JNT [protected]) yang bertanya apa barang yang saya order. Saya bagi tahu TV (Saya mempunyai rakaman perbualan tersebut). Kemudian dia whatapps imej kotak TV (mi LED TV 4S) yang katanya hanya satu TV saja yang ada di hubnya tapi tidak mempunyai tracking number. Kemudian saya meminta gambar penjual menghantar gambar kotak TV yang telah dihantar melalui perkhidmatan JNT pada 31-07-2021. Ternyata gambar berbeza dan saya beritahu pihak JNT bahawa imej kotak TV (mi LED TV 4S) bukan kepunyaan saya.

15-08-2021 pukul 10.19 pm - Saya dapati tracking On Hold - Closure due to epidemic / not allow to enter the area to do delivery

19-08-2021 pukul 10.22 pm - tracking masih On Hold - Out of shop/office's business hour

Persoalannya dimanakan barang saya dan mengapa dia disimpan terlalu lama di LDC PUCHONG 601 - PETALING.

Pihak JNT perlu bertanggungjawap atas segala kelewatan ini begitu juga dengan pihak shoppe.

1. I AHMAD JAFNI BIN ABDUL GHANI, telephone number [protected] have sent a package at J&T Kenanga, Kuala Lumpur on 6 August 21. Tracking number is [protected].

2. My delivery address to the recipient named AISHAH at the address No.22, Jalan Hasta U-19/17, Pinggiran Sungai Buloh,
Section U-19, 40160 Shah Alam.

3. On 10 August 21, after making a tracking check, I found that the parcel movement did not reach the destination which is less than 50 km from the mailing center. My review found that the problem may have occurred due to an error with the recipient's postcode number. The postal code number sent is 40150 is incorrect. Therefore, I have contacted Customer Service through phone conversations and also through live chat. The report is made to change to the correct postcode which is 40160. The Customer Service Operator takes note and promises to make a report to the responsible party to ensure the delivery reaches the proper destination.

4. However, after 7 days of checking, I found that the parcel movement is still back and forth between the same drop point and transit center several times. I contacted Customer Service and also through live chat every day, to appeal and request that the parcel be expedited to the destination. Every time I contacted all the operators promised to solve my parcel delivery problem but everything just remained a promise. The problem was not even resolved so I had to try my luck by submitting a complaint via this email. I hope this email is read, investigated and this issue is resolved.

5. I am very disappointed with the service of J&T company. I feel that J&T underestimated this problem of mine because I am just a regular customer who has no direct value for J&T. I am very surprised how J&T manages deliveries. The distance to the destination is very close but it has taken 2 weeks for the parcel to still hover without going to the exact destination. What does J & T's responsibility to pay customers mean? J&T operators are all good at making promises but just can't help it.

6. Should I use the harshest language to allow J&T to try to solve my problem. Do I need to go viral and tarnish J & T's image in public then J&T will see my problem. Every time I called a customer service operator, I had to plead like asking for life but also like being a J&T toy.

7. Through this email is my last effort in good faith to apply and appeal to the J & T to be able to immediately resolve the problem of sending my parcel. I just hope J&T can deliver my shipment safely to the recipient as soon as possible.

8. J & T's delay and frivolous attitude in managing my delivery not only disappointed me and caused me great heartache and anger but also cost me hundreds of ringgit in compensation to my customers. My dignity and image were tarnished because customers thought I was cheating in terms of delivery.

9. I hereby request the attention and appropriate action from the management of J&T to immediately resolve my problem and not to trash my complaints and appeals. Please check the travel diagram of my shipment through J&T tracking for J&T reference.

Thank you.

AHMAD JAFNI BIN ABDUL GHANI
[protected]
[protected]@gmail.com

I did not received 2 parcel but j&t declared already delivered..Contain of the parcel is fresh food, plant and dry food

Tracking Number: [protected]
Courier Company: J&T Express
==================================
18 Aug 07:19 PM - On Hold - Out of droppoint's business hour (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 10:49 PM - On Hold - Bad weather (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 07:09 PM - On Hold - Out of droppoint's business hour (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 11:02 AM - Inbound (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 10:43 AM - Outbound (Transit Center SGR GATEWAY - KUALA SELANGOR)
17 Aug 06:37 AM - Inbound (Transit Center SGR GATEWAY - KUALA SELANGOR)
17 Aug 06:11 AM - Inbound (Transit Center SGR GATEWAY - KUALA SELANGOR)
16 Aug 08:49 PM - Outbound (Transit Center TRG GATEWAY - KUALA NERUS)
16 Aug 03:49 PM - Inbound (Transit Center TRG GATEWAY - KUALA NERUS)
16 Aug 01:23 PM - Outbound (Drop Point DP PEJABAT 01 - KUALA TERENGGANU)
15 Aug 07:32 PM - On Hold - Exceed the cut-off time for pick up (Drop Point DP PEJABAT 01 - KUALA TERENGGANU)
15 Aug 07:05 PM - Picked Up (Drop Point DP PEJABAT 01 - KUALA TERENGGANU)
==================================
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Saya merupakan penjual di shopee.. Saya ingin membuat aduan berkenaan parcel salah seorang customer saya yang tidak bergerak dari 14 ogos lagi di sgr999.. Customer tersebut sepatutnya telah menerima parcel beliau kerana sudah berhari-hari.. Customer telah banyak kali bertanyakan parcel beliau.. Tolong percepatkan proses penghantaran parcel tersebut 🙏
Tracking number parcel tersebut [protected]..
Terima kasih..

There are 3 item stuck so many days! more than a week at drop point cdc port klang!
what happen at the drop point?! if u cant handle so many parcel! just give all the seller notice that u are overload and cannot delivery all the item! you cant make your customer like this! please take action ! please! before this i really live your service.. But not anymore! your service at cdc port klang too worstt!

Very unhappy with the service. The parcel stuck in Klang hub for more than 5 days. Everyday shows the status in transit. Other branches of j&t is fast, only the pj603 klang jaya branch is super slow.

Hi, LDC Puchong 601 have a delivery issue. It took more than 2 days to deliver. Unlike other J&T branches, I can get it within 24 hours or in 2 days. I have attached LDC Puchong 601 and other branches for your reference.
Also, the reason the delivery attempt was unsuccessful is because of a natural disaster? It's not even raining here.

It has been more than a week and there is no update on this item I paid this via shopee pay. I keep looking at the tracking in shopee app as well as J&T site and it has never moved ever since August 10. My other packages that were either bought on the same day as this or even later has already arrived.

Yung rider nyong si john penaloza [protected]) kinuha nya parin ang pera na iniwan ko sa guard kahit na alam nya na bayad na ang aking pacel sabi nya ibabalik nya pero hindi naman di na nagreply sa text ko!

It's been weeks that my delivery status do not up update and received a message that there was unsuccessful delivery. And then I called customer services and they claimed that they don't know anything and just asked to wait without update me anything

The parcel has been posted on 16th Aug 2021 from Bentong but until today (19th Aug 2021) I still not receive the parcel. And today, still no movement from drop point CDC Jasin 304. The tracking number is [protected]. I really hope you will take a fast action. Thank you.

Paano ko maibbaalik yung parcel na ito worth 3599 please help

shipment was shipped out on 10/8/2021. why takes 7days to arrive? after that why does the shipment updated delivered while i'm never receive the shipment yet ? im asked the courier for changing the delivery address, the courier also said there is unable to change the delivery address. im requested for second delivery also he said cannot. what kind of service is this ? please fix this. im really dissapointed with this delivery guy.

Hi, Please reschedule my parcels with these tracking numbers: [protected] [protected] [protected] We are still in the province. We are still in quarantine period because we got close to someone with COVID-19 positive. My family's quarantine period will end this 26th next week. However, I kept getting calls from J&T riders in Cebu arguing with me over the phone forcing us to get the parcel. Most of them are rude and will not understand the situation. Please have it delivered on the 26. We will be back by that time.