J&T Express

Dear Manager,
Parcel sent on 13-08-2021 (Penang to Petaling Jaya KL) until 20-08-2021 after many chasing only managed to receive late evening.
After obtained rider's contact from J&T office, after calling, the rider only aware he sent to wrong address letter box and for two days I contacted several times, he gave excuses unable to get back the parcel because the house no people/raining. After called up to J&T Petaling KL branch eventually received on 20/8/2021 late evening. Luckily I chased after the parcel or else it will be lost.
FYI most of the time goods we ordered from Shopee, the rider did not contact receive person, just left the parcel at gate (in case raining?) / just drop in letter box.
Thank you.

I drop off shopee parcel (Tracking No: [protected]) at J&T Express - Reko Sentral Kajang, Selangor (SGR405) on Monday 16/08/2021 around 6.30 pm - 7pm.

But the parcel still did not ship out on Wednesday 18/8/21.
So I went back to J&T Reko Sentral Kajang to ask about my parcel. The staff could not found my parcel as I forgot the date when I drop off the parcel.

I went back today (20/8/21) to J&T once I remember the date I drop off the parcel which is on 16/8/21. I ask them to check CCTV that I drop off the parcel on that day but they ignore me! This is really disappointing! My parcel is missing but the staff just ignore it!

I drop off a new parcel to J&T Bangi today (20/8/21) for (Tracking No: [protected]) as I will get a penalty from Shopee if I did not ship on time.

But my previous parcel, still could not be found. Please investigate J&T Reko Sentral Kajang as their staffs are not trustworthy and dishonest. Very bad service. No one takes responsibility for this issue. They are thieves!

I ask nicely one of the staff about my parcel that is missing but she rudely told me that I didn't drop off the parcel there. Hello! Why would I want to waste my time went there twice to ask for my parcel ?

When I told her to check CCTV, she gives all sorts of unreasonable excuses. Why would I want to lie? I remember I went to drop off the parcel at J&T. But she rudely keeps telling me that I didn't send it there. Why did they didn't want to check the CCTV to see the truth whether I drop off the parcel or not ? Are they scared because they are wrong ?

PLEASE CHECK THE CCTV THAT I DID DROP OFF THE PARCEL THERE!

Please take action to J&T REKO SENTRAL KAJANG!

Since 13.08 barang tida ada update dan stuck at pjs gateway klang.. sy post barang tu dari 08.08.2021 from sabah and want to sent to johor tapi stuck bgtu lama dan smpi sekarang tda update.. call customer service jnt pun tidak dapat.. hq sabah pun sma jnt pjs klang pun sama. Buka apa la tapi barang tu penting untuk kerja. Kalau barang oder dari shopee mungkin tda kesah tpi ini untuk kerja. So please jnt :) (tracking no [protected])

Shopee seller sent parcel on 13/08/2021, latest update on 17/08/2021 which the parcel still at J&T west coast division. Tracking number [protected].
Have been call customer service this morning and they said due tp some of the workers is under quarantine, thus the work is overload. The can't promise when the parcel will delivered. the only advise is claim with shopee. Show the damage item and seek for refund. I dont find this is useful

[protected] no trcking barang kerja on hold.. Padahal dekat dah pon dengn rumah... Saya ambk inisiatif nk pegi ambil sndiri.. Fhm jnt bnyk brng nk kena hntar.. Tp bila pegi ckp brng ada smpai tp tak tahu plak ada mna... Pastu suruh kita balik ckp bila dh jmpa akan kol.. Mslhnya x kol pon... Kalau brng hrga 10 kebwh sya cuba la untk brsbr dan redho.. Tp harga mahal... Allahu sedih servis mcm ni...

barang saya lebih dari 5item terkandas di j&t perak betapa lamanya saya menunggu semuanya disana lebih dua minggu ada yang dekat 2 minggu barang dari semenanjung kot bukan oversea. saya memohon agar barang saya dapat secepat yang mungkin. selesaikan masalah ini dengan sebaiknya. jangan nanti orang labelkan j&t ni teruk walaupon skrgni mmg teruk. macammana nak bagi feedback baik kalau macamni.

Barqng delivered tidak sampai pd alamat yang tertera di shopee...panggilan pertanyaqn ke pusat penghantaran di sri krmbangan tidak di jawab sama sekali track number MY217094417973J

J&T ldc batu caves 603 simpan barang terlalu lama bila pergi warehouse cakap tak boleh self collect dekat seminggu barang tak hantar bila check Cakap delivery fail no tracking [protected]

One of your rider namely John Paul Bernabe using mobile numbet [protected] Called me and asking me to cancel the Package to Mr. Paul Jeffrey Genomio, its just so happen my First name is Jeffrey too, I advise the rider I cannot cancel an order which is not under my name, but the Delivery rider threat me if i will not cancel the order I will be bombarded with calls from their company regarding the cancellation, I told the arrogant Delivery Rider why should I need to cancel delivery package which is not me. Hey J&T express Can you fire that arrogant and unprofessional delivery rider of yours! I will sue your company for this kind of inconvenience and until now Mr. John Paul Bernabe still threatening me he keeps on calling and throwing some threat and this is unacceptable I will file a Legal complaint regarding this matter.

Barang saya sampai sp 19.8.2021 jam 7.52 pagi.. Tapi harini 20.8. Still dekat sana... Bila nk collect brg kt hub tk bagi... Hbiss tk tahu ke brg tu urgent... Buat kje tuu bg la elok skit... Baik bubarkn je jnt tiii... Menyusahkan😡😡😡

Dear Sir/Madam

My Tracking no.
1. [protected] (Sekam Padi)
2. [protected] (Fruits)
3. [protected] (Vacuum)

Refer to the above tracking number, Just to let you know that your warehouse keep too long for storage.
Appreciate that you can expedite your service to deliver our parcel, especially our fruit parcel to avoid our fruit any damage or rotten.

Thank you.
Maria
[protected]

Saya ada order satu bungkusan baju yang terdapat 8 helai baju yang kebanyakkannya adalah baju branded dan 3 daripadanya adalah free gift dari pihak seller. Seller telah memberikan bukti sebelum penghantaran sebelum menghantarkannya kepada saya dan keadaan parcel adalah keadaan baik dan penuh. Namun, setelah berminggu pihak j&t 608 simpang ampat menyimpan parcel saya di gudang mereka, parcel saya sampai dalam keadaan separuh bungkusan dan terdapat bekas koyakan yang ditape semula menggunakan tape j&t. 5 helai baju branded telah hilang dan saya hanya mendapat 3 helai baju free gift yang diberikan oleh seller. Sangatlah saya kecewa kerana baju tersebut bernilai puluhan ringgit setiap satu. Jadi, saya akan terus berusaha untuk mendapatkan semula hak saya sampailah ada keputusan yang memuaskan. So jangan ingat saya akan ignore je kalau you all tak reply for my complaint.

hi, the trucking no: [protected], the shipping still not sent out, bad service.

I still havent got my orders, please help me

Please help to check why my parcel is not moving.. I am not sure when it's already in perak on the 13th of august but send back to kl. Supoosed to be delivered to perak but still on hold…more than 10days ad.. I am calling the kampar j&t but no answer

Air way bill : [protected]

J&T Team,

My parcel delay 20 days at Kampar, Perak branch. It keeps go somewhere else!
So many times call but no one pick up!
Please read the address properly & call me if u cant find the details!

Rainforest Outdoor
No.14, Medan Stesen 19/4,
Stesen 18,
31650 Ipoh, Perak

[protected] - Yat

30-7-2021 - Saya place order NATARI Digital LED TV 40 Inch Full HD (DVB-T2) Built-in MYTV dari Shoppe.

31-7-2021 - Courier JNT Picked at Drop Point DP PANDAMARAN 01, KLANG (Tracking [protected])

01-08-2021 - Inbound Drop Point LDC PUCHONG 601 - PETALING

13-08-2021 - Saya mendapat telefon daripada pekerja JNT [protected]) yang bertanya apa barang yang saya order. Saya bagi tahu TV (Saya mempunyai rakaman perbualan tersebut). Kemudian dia whatapps imej kotak TV (mi LED TV 4S) yang katanya hanya satu TV saja yang ada di hubnya tapi tidak mempunyai tracking number. Kemudian saya meminta gambar penjual menghantar gambar kotak TV yang telah dihantar melalui perkhidmatan JNT pada 31-07-2021. Ternyata gambar berbeza dan saya beritahu pihak JNT bahawa imej kotak TV (mi LED TV 4S) bukan kepunyaan saya.

15-08-2021 pukul 10.19 pm - Saya dapati tracking On Hold - Closure due to epidemic / not allow to enter the area to do delivery

19-08-2021 pukul 10.22 pm - tracking masih On Hold - Out of shop/office's business hour

Persoalannya dimanakan barang saya dan mengapa dia disimpan terlalu lama di LDC PUCHONG 601 - PETALING.

Pihak JNT perlu bertanggungjawap atas segala kelewatan ini begitu juga dengan pihak shoppe.

1. I AHMAD JAFNI BIN ABDUL GHANI, telephone number [protected] have sent a package at J&T Kenanga, Kuala Lumpur on 6 August 21. Tracking number is [protected].

2. My delivery address to the recipient named AISHAH at the address No.22, Jalan Hasta U-19/17, Pinggiran Sungai Buloh,
Section U-19, 40160 Shah Alam.

3. On 10 August 21, after making a tracking check, I found that the parcel movement did not reach the destination which is less than 50 km from the mailing center. My review found that the problem may have occurred due to an error with the recipient's postcode number. The postal code number sent is 40150 is incorrect. Therefore, I have contacted Customer Service through phone conversations and also through live chat. The report is made to change to the correct postcode which is 40160. The Customer Service Operator takes note and promises to make a report to the responsible party to ensure the delivery reaches the proper destination.

4. However, after 7 days of checking, I found that the parcel movement is still back and forth between the same drop point and transit center several times. I contacted Customer Service and also through live chat every day, to appeal and request that the parcel be expedited to the destination. Every time I contacted all the operators promised to solve my parcel delivery problem but everything just remained a promise. The problem was not even resolved so I had to try my luck by submitting a complaint via this email. I hope this email is read, investigated and this issue is resolved.

5. I am very disappointed with the service of J&T company. I feel that J&T underestimated this problem of mine because I am just a regular customer who has no direct value for J&T. I am very surprised how J&T manages deliveries. The distance to the destination is very close but it has taken 2 weeks for the parcel to still hover without going to the exact destination. What does J & T's responsibility to pay customers mean? J&T operators are all good at making promises but just can't help it.

6. Should I use the harshest language to allow J&T to try to solve my problem. Do I need to go viral and tarnish J & T's image in public then J&T will see my problem. Every time I called a customer service operator, I had to plead like asking for life but also like being a J&T toy.

7. Through this email is my last effort in good faith to apply and appeal to the J & T to be able to immediately resolve the problem of sending my parcel. I just hope J&T can deliver my shipment safely to the recipient as soon as possible.

8. J & T's delay and frivolous attitude in managing my delivery not only disappointed me and caused me great heartache and anger but also cost me hundreds of ringgit in compensation to my customers. My dignity and image were tarnished because customers thought I was cheating in terms of delivery.

9. I hereby request the attention and appropriate action from the management of J&T to immediately resolve my problem and not to trash my complaints and appeals. Please check the travel diagram of my shipment through J&T tracking for J&T reference.

Thank you.

AHMAD JAFNI BIN ABDUL GHANI
[protected]
[protected]@gmail.com

I did not received 2 parcel but j&t declared already delivered..Contain of the parcel is fresh food, plant and dry food

Tracking Number: [protected]
Courier Company: J&T Express
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18 Aug 07:19 PM - On Hold - Out of droppoint's business hour (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 10:49 PM - On Hold - Bad weather (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 07:09 PM - On Hold - Out of droppoint's business hour (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 11:02 AM - Inbound (Drop Point LDC AMPANG 602 - HULU LANGAT)
17 Aug 10:43 AM - Outbound (Transit Center SGR GATEWAY - KUALA SELANGOR)
17 Aug 06:37 AM - Inbound (Transit Center SGR GATEWAY - KUALA SELANGOR)
17 Aug 06:11 AM - Inbound (Transit Center SGR GATEWAY - KUALA SELANGOR)
16 Aug 08:49 PM - Outbound (Transit Center TRG GATEWAY - KUALA NERUS)
16 Aug 03:49 PM - Inbound (Transit Center TRG GATEWAY - KUALA NERUS)
16 Aug 01:23 PM - Outbound (Drop Point DP PEJABAT 01 - KUALA TERENGGANU)
15 Aug 07:32 PM - On Hold - Exceed the cut-off time for pick up (Drop Point DP PEJABAT 01 - KUALA TERENGGANU)
15 Aug 07:05 PM - Picked Up (Drop Point DP PEJABAT 01 - KUALA TERENGGANU)
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