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Product not received more than 3 weeks
My parcel has not been received since 3/8/2021. Yesterday, one of customer service who entertained me promise that someone will call me from LDC Klang Jaya 603 for update, but none of calling I got. What a bad jnt, I think you should just close your services! This is my 3rd time having the same problem. And Ldc Klang Jaya still pending to do delivery. When call Hq, they only said sorry without any update. What a very bad experience with jnt. The parcel is for my wedding preparation but had to postpone everything due to your irresponsible situation.
received a dented box with broken item
Standard Delivery: J&T Express [protected]
Purchase item from Shopee: ORDER ID. 210815MUBGFQW3
Description: Received a dented box from J&T and the inside item is broken. Please handle the customer item with care, we are paying the delivery charges, not Shopee. I don't know your arrangement with Shoppe but please upgrade your service.
I am so frustrated with Shoppe and J&T. I also had an issue with J&T last year.
Desired outcome: Please educate your staff with good attitude. They are many people is jobless at the moment so please provide better service.
Apew hal sial x keluar hantar pun tiba jew cuaca buruk barang on hold cuaca buruk lepas tu. Melebih waktu operasi..apew hal..ayat tu ayat ulang2...benda sama aq pun kerja logistics..tau mainan ni aq boley hantar brg elok jew cuaca buruk xdew masalah pun...kalau kata pakai moto sekali pun..beg kalis air kn pakai...bukan pakai raga jew..yg lain naik moto elok lepas jew hantar...Cdc drop Point 302 ampang hulu Langat... Bnyk kali dah ni.. Benda penting nk pakai...
Request for claim
Hi, who may concern
I hantar barang pada [protected], mmg dah balut bubble wrap tebal sgt, hari nie Receiver terima barang, semua dah pecah . Receiver TIDAK berpuas hati Dan KECEWA sangat kpd J&T.
I minta tuntutan utk barang nie, rm50.
Pls reply me as soon as possible.
I'll attach all the photo .
regards,
Lisa
delivery
parcel dekat J&T 603 dah lama tpi still xdelivery keluar, , alasannya sudah melepasi masa bekerja..
Delivery man attitude
I am totally disappointed and angry over J&T . Your delivery men, 8 out of 10 do not deliver to the door of address, instead, they asked me to go to pick up point . Is that your new policy, - not sending to door ! I remember a few times that I have to go down from my apartment to collect heavy parcel because they refused to bring it to my door. We get delivery online and services because not safe to get out and because of your bad delivery service man, we have to get out of the house . So, why do I even want to have one!
My parcel still not received since 15 july
Parcel no: [protected]
Pick up date: 15 july from dungun
Arrive LDC 603: 16 JULY
Parcel lost : 13 aug
Where is my parcel?
I call so many times, no answer...
j&t receiving counter
Send many parcel, your receiving counter typed wrong post code, now item stuck at CDC Shah Alam Gateway but no one answering calls or bothered to check read post code written by my handwriting verses wrongly type by J&T receiving counter
Desired outcome: Track stranded item at Shah Alam, amend post code to 47000 send item ASAP
Delivery of item stuck in j and t not send out for almost 2 weeks
620600001819071
620600001824708
620600001854962
620600001998814
620600001984858
620600002019335
620600002120414
620600002127331
All above items not receive. They say in kampar j and t but tracking system different. All very urgent customer product. J and t everyone not picking up calls. If they pick up they are being rude ask me to click refund. Pls help me somebody call me [protected] hema
Desired outcome: All Item i want to receive immediately
I am complaining about late delivery
My 3 parcels stranded more than a week. Please help to deliver as soon as possible
Shipping
Why hold my parcel to long? I need arrive before 21st Aug.. Please send my parcel ASAP.
Bad services
Saya order barang 12 ogos. Sekarang 18 ogos barang still tak sampai sampai lagi.. Barang dari kl ke selangor je kot.. Kenapa perlu pergi kuala selangor, klang dan shah alam? Call customers services tak pernah nak angkat.. Worst courier services ever!
Rider
Courier on hold brg under tidak dpt dihubungi ? Ap yg xdpt nk call ye … aq ada serta kn bukti !, mntak tolong hntar ke KK berhmpiran situ pon x boleh ke ?..dekat jek dgn rumah aku, ( nk dikata jln keluar condo tmpt sebenar) lepas tu bila aq call courier nie balik .. dia reject ! Benda servis korang nie! … . Da tu ap guna aku byr charge delivery kalau aku kne pickup brg tu sendiri ! Sekarang sape nk jawab !
Mana brg sy dh 16 hri kat ldc klang jaya 603
Tolong la jgn la aniaya ibu mengandung mcm sy ni.. Sy perlukan sgt2 brg sy utk keadaan sy ni.. Dh 16 hri kot kt klng jaya 603.. Sy dh buat report skmm.. Sehari dua blh la bersabar ni dh 16 hari kot! Tolong la hntr segera
No tracking: [protected]
Klang jaya 603 sy merayu pada anda tolong segerakan penghntaran sy sblm sy bawk ke tribunal.. Kalau harga puluh2 blh la sy pejam mata ni hrga ratus2..
Tolong hantar barang sy dengan kadar segera
Parcel tracking no. [protected] stuck at J&T LDC 603 on 31 July 2021 and till todate no delivery to my house until now., 21 Aug 2021. Kindly check the status on this parcel urgently or else, i will demand claim compensation on the missing item double the purchase price. I have been contacting the J&T personnel and no one pickup the call and even when to the warehouse, the admin said do not know whereabout the item. This shows your unreliable services in the system and bad communication .
Kindly improve it.
Thank you.
Late to delivery
Despatch problem
Bad service
Hi,
My reference no. is [protected]. I've made an order via shoppe on 13 August 2021.
My complaints are:
1. No.delivery up to this date/hour
2. Annoying remark from J&T stated that unsuccessful attempt of delivery due to bad whether and out of operational hour.Delivery address is a landed house
3. Bad customer service.Remain uncontactable
Dr Noorzila Ahmad
[protected]@gmail.com
Desired outcome: Explanation and my item to be delivered as soon as possible
Annoying remarks despite no attempts are made
Late delivery
Hi my parcel been stuck at PRK900 from 13th August and supposedly received 15th August (need to extend shopee guarantee) but still no progress although its weird to go from Kampar to Larut Matang as this parcel is from KL & I live in Ipoh. This is the first time it happened to me as I've been using J&T express a lot before. Kindly do the necessary asap so I can get my parcel. Thanks.
Same with me. 2 brg stuck dekat klangjaya 603. tunggu2 tapi xsampai2..dah la barang makanan dari kampung.nak balik kampung xdapat.nak merasa makanan dari kampung pun tak dapat bila barang2 xsampai2..apa masalah dekat jnt klangjaya 603 yer.lama sangat nak delivery nie.
Stuck at the drop point LDC AMPANG 602
Really disappointed when the parcel drop point is LDC AMPANG 602! The delay is almost 10 days. I really need the parcel for my work!
Delivery
Nag text ang jt express sakin na mag deliver sila kahapon august 16 buong araw ako nag hintay tinawagan at nag text nako sa rider hindi man lang sinasagot tapos nag text ung rider gabi na 8:30 pm na This is courier of J&T Express Pagadian Branch. We have attempted to reach you for the delivery of your PARCEL today, please prepare exact amount, . Thank you.
Note:
Your Parcel is valid for 2 days only if you did not received until 2 days delivery attempts your parcel is subject for Return to Sender. Have a nice day.
Tapos pagkabukas inopen ko shopee ko nakita ko na aug 16 2021 unreachable ako how come naging unreachable ako na hindi nga man lang tumawag saakin ung rider wala akong natanggap na tawag na idedeliver na sa place ko tapos nag text ulet ung jt express na idedeliver nila ulit ngayon pero ibang rider naghintay ulet ako anong oras na until ngayon gabi na di parin nadedeliver hindi man lang nag rerespond mga rider pag tinetext o tinatawag ano na jt?nakakadismaya po tapos sasabihin inattempt mag deliver ni hindi nga man lang tumawag na mag dedeliver!🙎🏻♀️ PLS DO SOMETHING ABOUT THIS!
No updates
My tracking number [protected]. Why no updates since 14th august?
Desired outcome: UPDATE
Bad service
[protected] my parcel above still loading because of bad weather as notice in ur system.. Im everyday go to bdr tek nologi.. Plz tell me what bad weather it is. Since friday written bad weather. Yesterday I try open progress still bad weather.. Very bad action jnt
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 74 74 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number 173 173 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have UNsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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I am having the same problem with them. I sent a parcel to Penang on 13 Aug and yet to date it has not been delivered. The tracking shows item already in Penang since 15 Aug. Why they let the item sit in the warehouse for almost 1 whole week and not deliver to recipient? When I called the promised to send today, tomorrow and another today and tomorrow. They should close their business and I hope the authorities thst the company fall under should review and revoke their license