J&T Express
reviews and complaints

Product tracking status stay at SS2 many days. I bought expensive product and urgent need for Covid-19 prebention. EVEN shopee seller also cannot trace where my parcel product!

SS2 is town place in Malaysia, i don't think nobody can handle the parcel progress.

I scare my parcel get lost.

If lost or not lost, please update me ASAP cox I really need the product, it is urgent need product for healthy, please Solve the problem urgently!?!

I am writing regarding J&T LDC Klang Jaya 603 branch. I have 2 parcels earlier not being delivered and now deemed lost.

I now have 3 parcels reached the said branch and not delivered. Below are my parcels tracking numbers ;-
[protected]
[protected]
[protected]

Please deliver my parcels on time.

Parcel tracking no [protected] still on hold from 15/8/2021 until today as attachment below, drop point center Drop Point LDC PORT KLANG 611 - KLANG giving me unreasonable point not delivering my parcel as the delivery is out of shop/not within office's business hour. The purposes of my complaint is want action to be taken immediately before police report will be issue.

As a seller, we always pack our products properly and even received numerous compliments from customers regarding how well our products are packed. Recently we have been receiving complaints from customers receiving broken items. Can you imagine how a hard plastic product (real hard and thick plastic) wrapped in bubble wrap, sealed in a hard and thick box that was again bubblewrapped got cracked? I really can't imagine how rough they have treated the products during transit. We never had that issue with any other courier companies beside J&T. We are still dealing with Shopee regarding this and hopefully we don't get one of those ignorant response that just want to brush away their responsibility.

Hi and good afternoon.
I'm use to be a J&T fan, as this company delivered my parcel very fast even during this pandemic. However, nowadays it seems a bit doubtful.
I dropped my parcel at the counter on 16/8/21 and it is understandable that they ship out my parcel to Kuching the next morning. My parcel need to be deliver to Kuala Lumpur. It stays in Kuching until today 19/8/21 and it seems like no progress at all. Here is my tracking number: [protected].
Thank you.

I am selling on shopee and this is what happen to my item when my customer recieved the parcel

Three of my parcel already arrived in J&T CDC Seremban N303 but until now did not receive them. Very slow services. The three items number are :

[protected]
[protected]
[protected]

All these three items arrived in CDC 303 on 18.8.2021 but I dont understand why it took so long to send to the customers who are staying around seremban.

AWB No. : [protected]
Date of Incident : 5th August 2021
Type of Claim : Damage of Parcel

Please refer to the above case info.
It's truly disappointing as I have been using your service for long time.
If as per what written, then if I'm the handling person I will not bother to careful handle any fragile or non-fragile items. As a responsible sender I have pack my items as per required and provided proper box but due to your staff negligence the damage caused was truly irresponsible. If as per mentioned "fragile item" it's so easily to push the responsible away for a handling person. With that as a handling person I can just simply throw the packages while handling at logistic.
At least J&T should be accountable for the courier fees paid. We paid for the right service and not this is not a ridiculous reason for not handling our item in the right manner.

Myself, Pavitra Krishnan.T his is my waybill. No : [protected]
It has been almost one month since my parcel was not received. Already contacted your customer service on 12.08.2021 (THUR). They told me the parcel has been sent back to Klang Gateway because the address and postcode is incorrect. I have already informed them to report and correct the postcode. Actual delivery address should be:

A206 APARTMENTS TAMAN TAN VILLA,
JALAN TANJUNG ARU
87000 WILAYAH PERSEKUTUAN LABUAN

After one week, when I trace waybill no, there are no changes in transit. I've contacted the chat box agent ( Mr Stanly and Row) . They suggested a claim through the sender. Before I make a claim, I wish to request to check back my parcel because it is a really important and expensive product.

This is my third bad experience with J&T service. Please take action to improve your service. Hope to hear from you soon. Thank you

Regards,
PAVITRA KRISHNAN
[protected]

I received my placed order in shopee but there is another package that arrived together with my order in shopee, but the other one I dont know about it I didnt order a watch, it is raining last night 8/18/21 I thought the 2nd package was my another order which is 2 toys worth 400 but upon opening the other package was a watch, the seller contact number is unattended, I already file a complaint at j&t pantok branch do not release the payment to the seller unless he/she provide me a proof that I order to him/her.

Thank you,
Dexter dela cruz
[protected]
[protected]@gmail.com

I ordered through shopee. On 17th Aug 21:57 pm the parcel has been delivered but i didn't received it! until now i didn't know where my parcel sama ada someone took it or the delivery guy really didn't sent my parcel! tau la kerja penat tapi delivery guy takde call or bagi salam ke apa! aku check shopee tetiba dah delivered tapi haram jadah parcel pun takde depan rumah aku! please take action la! this is not the first complain yang JNT dapat! pekerja part time ke full time ke jangan lah buat perangai taik macam ni! haihhh!

Post on 14hb today still not
Delivered. Habis lah makanan saya! Supposedly today post tomorrow received!

Tolong uodate no tracking [protected]. Tiada pergerakan lansg dr 16/8/21 smpi la skg

seller dah ship since 10 august, sampai sekarang x smpai ii...dh lebih seminggu, padahal dari selangor ke selangor je, elok ii dh smpai pjs 998 dh nk dekat dengan rumah, pastu tetibe pergi station shah alam la klang la, perlu ke pusing jauh ii...DAH NAK SAMPAI STATION YG DEKAT NGN RUMAH KOT

[protected]
This is my parcel tracking number.
Since 11 August no update from this tracking number.
Please take a deep action about this. I don't want any trouble of my goods.
I bought it with money, please please please send it faster, no broken or damages or anything will frustrating me.
This happens already make I'm not happy with it.
Please do the further action

[protected]... Since 15 july 2021 my parcel have not being delivered until today..
Statuson hold
Parcel not ready to be picked up yet
Please what had happened to my parcel

pada hari 14/8/21 saya telah menghantar 5 buah sabun pada custumer ke ipoh.saya membuat pengantaran dari bukit indah Johor j&t dengan membalut bubble wrap dengan kemas.Tapi hari ini customer saya berkata pihak daripada J&T message berkata barang sampai dengan rosak Dengan ini saya membuat tuntutan untuk barangan saya bernilai RM57.40(termasuk caj penghantaran).

Invoice No : JHR-21-[protected] Waybill NO :[protected]
sender : christina [protected])
invoice date : 14/08/2021
receiver : thilaga krishnan

jnt had pickup my parcel on 12thAugust 2021 and the last update was it was outbound from jnt menglembu 01 on the same day.but until today 18th August no more update and my parcel didnt arrive yet. please settle this ASAP.

TRACKING NUMBER

[protected]

i call jnt menglembu 01 to ask bout it but theres no answer at all.come on jnt .so far all jnt i call give no respons.whats the problem

I sent a parcel on 12/8 from Bukit Jelutong, Shah Alam . The recipient is at Port Klang. Till date, the recipent has not received her parcel. It has been lying at the CDC Port Klang 311 since 15/8. please deliver the parcel as soon as possible.
Waybill No [protected]

Order No: [protected]
2021-08-14 (sending date) -2021-08-18(receive date)
runner phone number : [protected] Muhmad Zaidi Bin Zakaria
helpdesk number: [protected], [protected]
Slow delivery and unresponsive runner & helpdesk

I have an item posted on 14 Aug and received by 18 Aug.

From source ( Sungai Petani) to Destination (Kulim)only 40 mins far but it took more than 4 days to reach my place.
Had called helpdesk, Sungai Petani Hub and Kulim Hub but hardly reachable. Even the helpdesk response the call but the only thing he can suggest is wait. They are not willing to take initiative to track where is the item is or follow up with runner.
End up they only gave me the runner phone number to check with him. Unfortunately the runner never pick up the call too.

This courier service is really unresponsive, we are waiting for medicine urgently but thing drag for so long . I hope someone can warn them not drag the delivery time as they are risking people life.