Waitlist procedure
Joe's waitlist procedure is absolute garbage! At Joe's Crab Shack in Sacramento CA, We were told it would be about a 45 min wait and were #6 on the list, however after 25 Min We were now listed #8 on the list with a 45 min wait! We asked, and we were told that we were bumped by vip club members with a lot of points!?! We of course left at that point after wasting 25 min waiting because when would the bumping end? How long are we peasants supposed to wait! Way to tell your customers that they don't matter, and are unimportant when compared to these "vip" internet dining club members. Unless this policy changes I'll never be back, and If I do decide to try to eat there again I will ask first if this policy is still in place, and if so I'll just leave. My family and I have been coming to Joe's for the last 15 years during our trips to Sacramento CA and we have never been treated this poorly. It's been our tradition to eat at Joe's Crab Shack at least once per trip, but looks like we will have to change that now. End this junk policy, whatever wizard at Joe's first came up with this practice should be terminated or sent back to remedial customer service classes. Seriously! What were you thinking.
Desired outcome: End this waitlist policy, and compensate my family for waisting our time.
Sirloin steak
My husband, my child and I went to Joe's Crab Shack by the Harbor in San Diego and we were there at around 7 and the hostess and the person I ordered from Janeth stated that we could not dine in that they are only taking orders to go. So we decided ok lets get our food to go. We waited about 25 minutes for our food to be ready. No biggie. We ended up taking...
Dinner
Hello, I have never sent a complaint about a restaurant before but tonight 5/29/2021 we ate dinner at Joe's Crab Shack at the food was absolutely terrible. We brought our daughter for her birthday. We had a party of five and overpaid 141.50 and left a 30.00 tip because our waiter did a great job. Our food was suppose to come with hushpuppies and cole slaw...
Read full complaintManager
I am a worker at the Bossier City location. And I was raped a few years ago. And, since I have been vocal on that I have been targeted by this person. I have been harassed at home since then. Now, at work. I don't understand what would make people join in to that kind of treatment on a victim. I enjoy my job but Sarah started this morning trying to provoke...
Read full complaintFood
I ordered from Joe's Crab Shack all the time I ordered on the 11th of May 2021 and the quality wasn't fresh watery no salt and when I spoke to the manager she's saying it was good and my husband and I is saying no it was not good. I want my money back and very disappointed that the manager is not trying to accept the mistake not trying to fix it nothing...
Read full complaintService
Over all terrible experience - The food was Awlful - fish Mahi-Mahi was raw - the alternate fish was horrible as was the crab cake. As leaving the restaurant my son fell and got hurt on April 29th 2021. No one from the Restaurant called and No one from Risk Management from Landry parent company has called as of this post. I will Now file complaints as well...
Food quality and service
My family and I have always loved eating at Joe's Crab Shack throughout my 30-year military career. We recently visited the Fayetteville, NC location and the food quality was not the same and the service was horrible. We always get the stem pot and my wife gets the king crab. This time, my wife crabs was real spongy and dripping with water and my pot wa...
Hostess / customer service
Signed up for a party of 6 people and was told a 40 minute wait. 45 minutes had passed and I went upstairs to find out if any seats were available and was told nothing but famiiles of 4 were being seated ahead of us. No accommodations were attempted to be made at all. An 1hr passed and I went upstairs after a family of 5 that got in after us and I was told...
Read full complaintService and food
My husband and I made reservations for Joe's Crab Shack in Galveston, TX on Saturday, March 27 at 730pm. Upon arrival, I checked in with the hostess and told him about the reservation. I also stated I wanted an outdoor patio table. He informed me it would be just a few mins. We continue to see people come in and were immediately seated. About 20 mins later...
Read full complaintFood and service
I had to find my server to get my salad, refills and the bill. Salad was so brown it was disgusting. Also, the salad was warm. My crab cake sandwich was a joke. Bun was burnt, lettuce again was warm and brown and wilted. The crab cake was mush and greasy. The whole experience was a bad nightmare. I wish I had taken photos of the salad and crab cake. The pic I did take was taken at the end of the meal.
Bad hostess
Wanted to go for my birthday dinner. On the 28th. Started calling 27th 8 pm continued calling until 3 pm the 28th. NO ONE ANSWERED not ever a recording. Get to the restaurant on the 28th and am told there is a 1to2 hour wait. Lady was a raging [censored]. Said you should have called. When I told I have been calling since 8 last night she said we are short-handed and answering the phone is the lady thing we do. What the hell?!?!!
Read full complaintThe order of seating
So went to Joe's in Corpus Christi and there are several tables open and they won't seat us. They put us on a waiting list saying there were people ahead of us to be seated outside but no one around waiting. We ask for an inside table. And they jumble their words and say folks are ahead of us. Ok for outside or inside. Then they say they are short-staffed...
Read full complaintService food quality garbage
Went to Redondo Beach location for my wife's birthday the absolute worst experience ever seating service food sick in the middle of the night my wife and I cold food horrible been there be for never had this problem if it wasn't for my wife I would have said something to who ever was running the place the worst ever horrible what a dump now no waters served...
Read full complaintFood service
I was highly disappointed with my food. I ordered the East Coast Platter and my husband ordered the shrimp and fish platter. When the waitress brought the food out it appeared it had been sitting out for a while. We were seated at 9pm and we received our food at 9:53p. It wouldn't have been so bad if the food was at least warm. To add insult to injury my...
Waitlist
I made a huge effort to drive an hour to take my bf to dinner yesterday, put us on the waiting list, arrived when it said our table would be ready in 5 mins to be told thats not accurate and we have a 4 hour wait and 96 people ahead of us, I never received a text saying anything but we were on the list. She said I should have got a new text saying they were not taking anymore reservations and I never did. She said we stopped taking them at 1:30. But I received confirmation at 1:31. So dissatisfied. The man at the door wasn't wearing his mask and cussing talking to his co-workers the time we were waiting. Im glad I didn't spend my money here. Thia was the downtown sacramemto location. He had his longer black hair pulled in a man bun of some sort. Whoever was zt the door around 530 was terrible. Terrible service.
Desired outcome: Respect and a apology. Maybe a new manager.
My problem about the food. Unclean shrimps and over cook fish
Hope this reach the right person. I was very excited to go to Joe's crab shack in Clifton New Jersey. I am a shrimp lover. I order the 1 pound of shrimp and the Pirate plater, instead replace the grill fish with blackened mahi-mahi. When I received my hot shrimp I was so happy then my smile turn into a frown. Why is the shrimps not clean? I was told that...
Read full complaintService
Dined at joes crab shack 7903 irlo brobson hwy 407-787-0041on [protected] We had mozzarella sticks ands 2 queen crab baskets. Our select club # 10023 Server name victoria table 503/1 When we ordered the appetizer, we received no appetizer plates and no napkins Had to ask for silverware as we did not remove any. Still no napkins until we asked for them...
Read full complaintDine in
Today 1/31/2021 we visited the Sevierville TN location at 12:01 pm soon as the doors opened and had two parties. My party bill was 135.43 and the 2nd group with me had a bill of 60.75. When we ordered we wasn't told the steam pots were pre-packaged and not seasoned and when we got our food it was ice cold. I ordered the chicken fingers platter and left them on the plate. They was cold and soggy and had zero taste. The cole slaw tasted like it had been ran thru water and that's all. The mussels weren't cooked completely as they weren't opened and the clam chowder soup tasted like pure water. We love Joe's Crab Shack and that's why we are a Landrey's member but today we were all super super disappointed. No way should anyone pay 200 dollars for that food. My name is Missy Warden address 231 Mount Martha Dr Pikeville KY 41501
Desired outcome: You decide
Service
Went to Joes Crab shack for the husbands birthday. There was 13 of us. Server acted like he didn't want to serve us.
When I got there, I didn't see the step down and fell. I hit my knee very hard on the floor and hit my face on a table. A couple of workers yelled "are you okay" but not one came to help me. My husband helped me up. The server did give me a bag of ice for my knee. Not one manager came by to ask how I was doing.
We had to go find someone to get refills
We will not be going back to this establishment for quite a while
Refuse to serve
Hello I'm a Landry's loyalty member my loyalty number is [protected]. My self along with my party of 3 came to the Restaurant on I- Drive. We called an hour earlier which was 8:39PM on 12/30/19. We were told that we could be seated 45 minutes before closing which is as 11PM. When we arrived we were told that they couldn't serve us after driving for more...
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Joe's Crab Shack Contacts
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Joe's Crab Shack phone numbersClick up if you have successfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone number 0 0 users reported that they have successfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone number Click down if you have unsuccessfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone number 0 0 users reported that they have UNsuccessfully reached Joe's Crab Shack by calling +1 (713) 366-7500 phone numberCustomer Service
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Joe's Crab Shack emailscomments@joescs.com100%Confidence score: 100%Support
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Joe's Crab Shack address1510 West Loop S, Houston, Texas, 77027-9505, United States
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Joe's Crab Shack social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2025
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