Joe's Crab Shack

I ordered the captain's platter and the shrimp tacos with the chips and cheese my food came cold or both orders the fish was falling apart wasn't even together everything was cold the cheese was cold fish was cold only thing I got was the rice and veggies and I wouldn't have expected it to come out hot since I was waiting there for about 10 to 15 minutes for it to come out

Wanted to go for my birthday dinner. On the 28th. Started calling 27th 8 pm continued calling until 3 pm the 28th. NO ONE ANSWERED not ever a recording.
Get to the restaurant on the 28th and am told there is a 1to2 hour wait. Lady was a raging [censored]. Said you should have called. When I told I have been calling since 8 last night she said we are short-handed and answering the phone is the lady thing we do.
What the hell?!?!