JC Penney / Liz & Co Luggage — unreliable bags
Last Friday I purchased 2 pieces of luggage from JC Penney from "Liz & Co" which is apparently a Liz Clairborne "licensee" company called Banda nco. It was a gift for my daughter's 18th birthday as she was taking her first trip alone and was going to Scotland. She is recovering from a broken arm and broken sternum from an auto accident, so I wanted something easy to handle and reliable. I paid over $200 these 2 pieces of luggage. The wheels on the big bag broke while going through the airport. I contacted JC Penney, Liz Claiborne Co and Bandanco -- Bandanco had the nerve to email me back telling me to ship them the bag (at my expense) and they would repair it or replace it in 3 to 4 weeks. Meanwhile, my daughter is in Scotland with a bag she cannot carry or roll -- relying on complete strangers to help her.
Ben Wheeler, TX