SUBMIT A COMPLAINT

JC Penney Companybonus bucks promotion

1
D Aug 06, 2018

Order was placed on 08/05/18 at 9:02 PST through JCP.com and before I placed the order it stated down by the total that I would receive my bonus bucks in my account within an hour. Should have been $30.00 since my order was over $150.00. I looked again after 10:00 and no bonus bucks had been added. Next day still nothing so I called customer service and according to them I didn't qualify for them since my order wasn't shipped before the end of the bonus bucks promotion, which no kidding, how could it have been shipped. JCP doesn't work that fast. Website miss represented that I would be getting the bonus bucks when according to customer service there would have been no way to get them unless you had placed your order earlier that day. I am very frustrated with your customer service to someone that has spent a lot of money at JCP.

Post your comment