JC Penney review: Rebates

I sent in all information for 4 items I purchased as possible Christmas gifts all four offered a ten-dollar rebate. I only got 2 cards for ten dollars each. I called the rebate center which was no help. I called JC Penney here in Bakersfield and I was told they really did not have anyone to deal with that type of stuff. Why offer rebates a customer should not have to go through all of this hassle. Frustrated in Bakersfield. Julie Lopez [protected]@hotmail.com/[protected]. Items were Cooks griddle 780/3149/010101/CKS 5N1 POWR BLNDR B (2 of those)
#780/5142/020201 #780/5142/010301 also the 3-Pack CI Skillet #782-4683/010901. Those are numbers on my receipt.