JC Penney review: Portraits

I sent this email to The District Manager with no response.

JC Penney Portraits Memorial City Mall
Odems, Latrell
Mon 12/13/2021 9:49 AM
Good Morning,

I hope all is well!

This morning I have spoken to to Jason Peterson manager of the JC Penney at Memorial City Mall. We discussed my unfortunate experience on 12/12/2021. He states I should contact you about my experience with your portrait studio. My family did not take the holiday pictures we made a reservation for after waiting 2 hours to be seen. They where several families there and if the studio was over booked a curtesy call would have been appreciated. We had small child with us. This experience was exhausting and it really did not have to be. I have taken Holiday and family pictures with JC Penney's in the past and never experience such chaos and disorganization. To add to my frustration we STILL have not taken any pictures or have a appointment for our Holiday pictures or Christmas cards.

Please contact me sir I need answers to move forward. [protected]