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Poor customer service
Went through drive thru for some dinner. Store #168 on 8/21/20 @ 16:48 placed our order emp. Ricky took our order. She then asked us to pull around the front of the restaurant and they would bring it out. There was four other vehicles waiting for their orders. Finally she one by one brought out orders to the cars that were waiting. She did ask us what we ordered and never came back with our order. People that got there after us got their order and left. I finally took my receipt and went inside and I'm guessing the manager asked me can I help you I said I'd like my food. She took my receipt and said Ricky gave our order to someone else. She said do you still want your food I said yes I paid for it. She said give me 3 minutes, so she hurried and through our order together (I mean through it together) so ricky puts my order on the counter with napkins and condiments in the bag. I checked to see if the order was correct and they didn't put our large fry in the bag so now I had to wait for them to make some fry's. This was the worst service I have ever experienced. I will never go back and I will be sure to spread the word about the service.
Employee was not aware of specials.
I went to store #1512 at 1:54 PM and requested the special that was posted on the side of the building (a sourdough patty melt combo for $4.99. She (employee #1) said she was unaware of the special. She said it sounded like a Southwest special and that is what she gave me.
I was very disappointed.
Clyde Spracher ([protected]@sbcglobal.net)
Lack of enough help!
There is never enough counter help to service instore customers, ony one employee trying to do the drive through and inside, allowing many instore customer to leave because they are ignored!! Have watched many customer come to inside counter, be ignored and finally leave because they are not acknowledged seems all effort is on the drive though window and the inside customers are neglected.
Read full review of Jack In The BoxProfane language and senior citizen abuse and unimaginable behavior by your staff
My wife and I drove through your pickup lane to order lunch which we have been doing for years 3 times a month or so. The female on the speaker took our order from my wife and when the order for a box of mini tacos, medium diet dr pepper, no ice, a grilled chicken sandwich, an order of fries and a small chocolate shake. We waited for the total and the...
Read full review of Jack In The BoxEmployee
My husband and I went thru the drive thru today, at the sumner, wa at 2;45 today, while waiting for our order, we saw a small dog trying to get out of a car window, he was tied up, he made it out of the window, but he was on a tied up leash, he was hanging his throat, my husband jumped out of the car and went to help him, the guy in the window, who took our...
Read full review of Jack In The BoxService
I went to JITB in Texas City, Tx and placed an order of tacos only. The lady on the phone immediately repeated my order and just gave me my total. I said wait I would like some drinks. She said you want what! I said two drinks. She said ranch? I said no drinks! She put another lady on the phone who very rudely said mam what do you want? I said 2 drinks! She said well in order for us to get you some drinks we have to know what kind of drinks! I said I understand that but she just cut me off and didn't ask if we would like anything else! She said well if you want something we have to know what you want! The young man who gave us our food was fine but the two women were very unprofessional!
Management maria and sandy very disrespectful
Due to the fact my wife was attacked by a vicious person on the property of jack in the box on Manchester And Hoover . on this date 7/2/2020 everything thing is on video. The manager Maria and Coworker Sandy had made directly disrespectful comments due to the complaint my wife in the drive thru was doing due to Sandy telling us we were wrong employee Sandy...
Read full review of Jack In The BoxI am very confused
Hello, I went to the location at 11234 Airline Blvd in Houston, Texas at about 9 PM last night. I have dined there before and enjoy the place. The dining room was closed due to the covid 19 issue so I went to the drive thru. I was riding a brand new ebike. I got no response from the speaker so I went to the window to place my order. I was told by the young...
Read full review of Jack In The BoxRaw tacos hard bread dirty floors sticky and dirty soda machines windows and doors are dirty and behind the counter as well
They just updated this place but it's filthy inside and out? Need more info please call me [protected] thank you Andy velasquez Email address: [protected]@gmail.com 4422 n 30th dr phoenix az 85017
BBQ double bacon burger w/ bacon cheddar potato wedges
I ordered on May 15, 2020 around 9:40 pm from the drive thru 3x combos of the bbq burger and 1 combo of the triple bbq burger I spent about 30$. Well we get our food as I get home my potatoe wedges didn't have cheese or bacon. So I went back to jack in the box @ 10:20 pm which I also did not get my receipt and told them they forgot to add the cheese and...
Read full review of Jack In The BoxThe worker was so careless swiping my ebt card so hard that she ruined it
I ordered food with my EBT/food stamps card and the lady was so careless and rough with the card that she scraped the magnetic strip off of the card so that it cannot be read anymore and must be replaced which takes a week to get a new one. I need this card for food since I am very poor. Now because she ruined the card I am forced to pay for my order with...
Read full review of Jack In The BoxI brought a bbq burger combo
The meat was burnt and curled up a dot of bbq on one side of the burger.. I drunk my soda on the way home and didn't no the burger was burnt and curled up.. I went to get my money back and she wanna charge me for the drink after 15 min drive one way she refusing give receipt back that's why I couldn't use 14 digit for complaint it's not the money its the...
Read full review of Jack In The BoxEmployee Juanita who was working taking order was too busy talking personal stuff with her fellow employees
Let me start by saying I'm a essential worker and appreciate being able to still have your fast food. But unfortunately today when I went thru the drive thru #193 located in Lynwood off of Atlantic, your employee Juanita who was working taking order was to busy talking personal stuff with her fellow employees to take our order I had to ask her you ready we...
Read full review of Jack In The BoxPoor quality food
2 times over the last 2 weeks I have driven thru Store 417 and ordered 1 breakfast jack 1 small fry. Both times the fries were awful. Cold and very old. I paid for the fries, and could not eat them. I live 2 minutes from the store location both times I called the store to let the graveyard (manager)? I felt like he was doing it intentionally, knowing there was little I could do about it. The phone is NEVER answered between 1 AM and 6AM so driving back was the only option. Which would be pointless and an inconvenience for me. It may seem pretty, but I should have been able to eat what I paid for.
They are actually a couple of things but right now the popcorn chicken was a disaster.
Yesterday I went to get popcorn chicken and I have dried up crusty crumbles the little crumbs from the chicken in there they don't even edible there was two chicken nuggets in there and three other things then I'm guessing was the actual popcorn chicken and I took photos of the Ridiculousness that they know that they served and no one would want that I'm sure they wouldn't!
Fajita pita and chicken strips
I registered this complaint around March 12th. The restaurant I went to was #[protected] mccall blvd. I have not heard anything about this and was wondering what is going on with this complaint. This is not good customer service. The chicken did not taste good in either item. I should have gotten my money back and an apologize for the problem. As I recall I got neither. Let me know what you are going to do.
Read full review of Jack In The BoxI am being discriminated against just because the district manager does not like me.
Today, March 19th, 2020, I was told to come to work at 2:30PM. I work at the location on the Miracle Mile in Stockton, CA. Around 4:45PM I was sent on my 10 minute break. When I returned, my co-worker named William was about to be off work at 5PM, and Richard would be clocking in to work when William would clock out. I was given the headset and William wa...
Read full review of Jack In The Box and 1 commentHarassment
While ordering food today at the Tustin Ca. location I was harassed by employee name ismael. He tends to mock what I am saying This is not the first time. I am Mexican American and do not speak Spanish and I believe that is why he treats me indifferent. I will start getting video proof next time. To prove my case.
Burnt and wrong food
JIB# 1164 03/13/2020 @ 04:31:55 PM. EMP: Marissa carry out # 412 I ordered 1 fish sandwich, 1 bacon ultimate cheese-NO mayo, mustard, ketchup-ADD lettuce, tomato, onions. 1 onion rings, 1 chocolate overload cake. What I got: Burnt fish, a cheeseburger with no bacon or onions, BUT 10 large pieces of lettuce? I took a photo pf all that lettuce. Onion rings and cake were ok.
I was hungry or wouldn't have stopped there. Last time I did, the employee told me bacon ultimate cheese came only with condiments, no changes. Asked for vanilla shake, she couldn't process what I said, because she then asked what kind of shake? So much wrong with this store!
Debra Ross 2349 S. Carol Avenue Yuma, AZ 85365
Chicken pita and curly fries
first I asked it the chicken was pressed but no one could answer this. When I got the pita the chicken was bad and I believe is pressed chicken not real. Then I returned it and got the Curly fries which were not hot. The customer service I got was not very friendly and it seemed like I was asking too much. No one said they were sorry. I should have gotten...
Read full review of Jack In The BoxOverview of Jack In The Box complaint handling
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Jack In The Box contacts
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Jack In The Box phone numbers+1 (858) 522-4716+1 (858) 522-4716Click up if you have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number+1 (858) 571-2121+1 (858) 571-2121Click up if you have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 4 4 users reported that they have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number+1 (928) 627-2276+1 (928) 627-2276Click up if you have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number+1 (928) 722-5695+1 (928) 722-5695Click up if you have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number
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Jack In The Box emailsmedia@jackinthebox.com100%Confidence score: 100%Support
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Jack In The Box address9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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