InTown Suites

Upon arrival today, I had a reservation already. I contacted them about arriving a day early, and they agreed. 3 times I was given a key card to look at the room reserved for me, but none of them worked. Then I was told I was on the do not rent list. No one at reservations knows of one.

Uopn conacting the location on Preston Highway (the last location I stayed at) Management had no knowledge of me being on such a list.

Cameron Bennett

[protected]

folio 20529 suite#207 RESIDENT: Chelsey Sherrell

I am writing this complaint in regards to the service I am receiving, as well as the price in which I have been/ am paying for this service. On 4/5/2021 at approx. 4:00 am, I received a knock on the door via management responding to what I believe was a call from the residents below us. Management advised us that he was responding to excessive water in our bathroom. While we were asleep, our leaking toilet, undiscovered by us until this point, had flooded the entire bathroom floor, as well as part of the kitchen area. Management advised us he would return with the snake, which he did, and he proceeded to temporarily fix the issue. I advised him that there was also an issue with the kitchen sink, which involved me to have to lift and empty a bucket I had placed beneath the leak, every so often. I also advised him that the bars holding up the sink (which the caulk distributed prior to us remained visible amongst), had also come loose and fallen from. He then advised us that his maintenance worker would be coming the NEXT DAY to fix the toilet and sink bars, and said nothing in regards to the leak beneath the sink. Today is 4/15/2021 and I have heard nothing nor received any response regarding any of this. Now the sink has had a leak this entire length of our stay, as well as the toilet having some issues. However, I have just started to have to turn the water on/off at the fixture beneath the toilet every single time myself or my significant other uses the restroom since that leak on 4/5/2021. We have both tripped over the fallen sink bars several times. As well as the issue that I am not able to have my 9 year old son over at all due to all these issues. Prior to the toilet and sink bars, he had visited and slept on a blow up mattress. I had only just recently discovered as well, that the room next to us, having 2 beds, is the same price I am paying for my 1 bed. I was not advised this at check in, and it would have been beneficial to have a bed for my son. But this is not the issue at hand. The issue at hand is that I have been here numerous months. I have never had a problem with payment, or anything else of the sort. I have been paying nearly 300 dollars a week for a room that is pasted together by caulk (the toilet also has visible caulk), and is falling apart. The desired resolution in which I would like to see this complaint come to, would be that I may receive a refund on at the very least, part of my stay being EXTREMELY overcharged, and maybe be allowed a more fitting rate due to all these facts. I would be extremely grateful if this were to be resolved in such a manner. Thank you much for your time in attending to this complaint.