InTown Suites reviews and complaints 1
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InTown Suites - Management is not doing her job locked out of room and have been inconvenienced
I have been staying at the Intown Suites in Kannapolis NC and the management there has done a very poor job at providing good customer because I have been locked out of my room since November the 24th and I have tried several times to contact the office at this location and I have also tried to contact the after hours person on duty and have not received any response from them. I have been paying to stay in other rooms and the money I gave paid to stay elsewhere was supposed to go towards my room at the Intown and I want to get a two weeks free stay because I have been inconvenienced by this property. I have also been told that the room I have been moved to was a cheaper rate and I have still been paying almost $100 a night. I really should get some type of free weeks for all of this inconvenience the office has my phone number and could have called me to see what time I would be there because I work but I stead they just decided not to answer the phone and due to the holidays the office was closed and I was inconvenienced and locked out of my room. I deserve some type of refund or something for all this trouble that could have been avoided.
Desired outcome: I would like to receive a free two weeks stay or a refund for the money I have had to pay at other hotels when I should not have had to do that when I was ready booked in at the Intown Suites.
This complaint has been resolved automatically due to user's inactivity.
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