Menu
Intelius

Intelius review: scam and fraud 49

R
Author of the review
8:23 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After running a $9.95 address/phone search (one time charge), i find six months later I've been paying $19.95 monthly for "home Protection services by Intellius." 1. shame on me for paying bills this carelessly. 2. This organization is all over the web with charges of fraud and somehow managing, in a smarmy fashion, to initiate this monthly billing.

I plan to dispute all these charges as "intentionally misleading and malicious 3rd party fraud." I ENCOURAGE EVERYONE who has had the same experience to DISPUTE the charges with your credit card company. Given these circumstances you stand an excellent chance of winning this dispute and Intellius refunding, or at least settling for reparation.

Dec 28, 2009 4:43 pm EST
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you would like additional help, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
Aug 26, 2010 4:19 pm EDT
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you received a receipt via email the report would have been processed. You can close and reopen the browser, the report will be stored on the website to view for the next 45 days.

Please call 888-445-2727 Monday – Friday 5am – 8pm PST. We will be more than happy to assist you with your account.
Nov 17, 2010 5:17 pm EST
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
I am sorry to hear that you were not able to find the information you were looking for. You can certainly contact the customer support team for assistance in locating that information.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Mar 15, 2011 8:16 pm EDT
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More Intelius reviews & complaints

Intelius - stop billing me 207
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - intelius - beware it's a rip-off! 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - I was charged and have no idea what that is 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - repeated unauthorized charges 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Intelius - scam 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - rip off 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
49 comments
L
L
Lisa
, CA
May 02, 2009 1:49 pm EDT

1) CrossCountrySavings, DealMax and SimplyYou are subsidiaries of "Adaptive Marketing LLC".
2) AtHomeRewards and YourSavingsClub are subsidiaries of "MemberWorks Canada".
3) Adaptive Marketing LLC and MemberWorks Canada are subsidiaries of "Vertrue Incorporated".
4) Each organization employs similarly evasive website formats and legal policies.

As these organizations apparently have access to my account information even when accounts are closed and numbers are changed, it is likely that the Vertrue business model is based on identity theft. Information for the organizations involved follows:

Vertrue Incorporated
www.vertrue.com
750 Washington Blvd
Stamford, CT 06901
[protected]

Adaptive Marketing LLC
www.adaptivemarketing.com
9500 W Dodge Road Omaha, NE 68114
[protected]

CrossCountrySavings
www.crosscountrysavings.com
P.O. Box 5152
Des Plaines, IL [protected]
[protected]
[protected]

DealMax
www.mydealmax.com
P.O. Box 5152
Des Plaines, IL [protected]
[protected]

SimplyYou
www.simplyyou123.com
P.O. Box 5152
Des Plaines, IL [protected]
[protected]

MemberWorks Canada:
www.memberworkscanada.ca
1801 McGill College Avenue, 8th Floor
Montreal, Qc, H3A 2N4
[protected].

AtHomeRewards
www.athome-rewards.com
P.O. Box 5152
Des Plaines, IL [protected]
[protected]
[protected]

YourSavingsClub
www.yoursavingsclub.ca
P.O. Box 5152
Des Plaines, IL [protected]
[protected]

L
L
Lisa
, CA
May 02, 2009 1:42 pm EDT

This is all linked to the fraudulent company ADAPTIVE MARKETING that runs hundreds of different opt in scams. Privacy Matters and At Home Rewards are two of the companies that will charge your credit card without your consent. Don't forget to tell them to remove you from their database or they will sell your information. Crooks! I had to cancel my credit card after they signed me up for services I never signed up for. Here is a list of Adaptive Marketing's scam sites:

24assistance.com
24protect.com
24protectplus.com
24protectplus123.com
aaagiftcardcenter.com
adaptivemarketing.com
ahorrossaludables.com
aigedgebenefits.com
aluemax123.com
athome-rewards.com
athomeplus.ca
avantagevoyages.ca
bbsavingsclub.com
bizmaxxgold.com
businessmax123.com
clubgalleria.ca
clubprem.com
clubrecompenses.com
connections123.com
credit-privacy-matters.com
creditadapter.com
creditadaptor.com
creditdiagnosis.com
creditpm.com
creditreportforyou.com
escapesenfamilia.com
essentials123.com
essentials123.com
essentialsgold.com
fasttracksavings.com
freegiftcardonus.com
freepharamcycard.com
freetriple1.com
freetriple10.com
freetriple11.com
freetriple12.com
freetriple2.com
freetriple3.com
freetriple4.com
freetriple5.com
freetriple6.com
freetriple7.com
freetriple8.com
freetriple9.com
freetriplescore10.com
freetriplescore11.com
freetriplescore12.com
freetriplescore14.com
freetriplescore15.com
freetriplescore16.com
freetriplescore17.com
freetriplescore18.com
freetriplescore2.com
freetriplescore20.com
freetriplescore21.com
freetriplescore22.com
freetriplescore23.com
freetriplescore24.com
freetriplescore25.com
freetriplescore26.com
freetriplescore27.com
freetriplescore28.com
freetriplescore29.com
freetriplescore3.com
freetriplescore30.com
freetriplescore31.com
freetriplescore32.com
freetriplescore34.com
freetriplescore35.com
freetriplescore36.com
freetriplescore37.com
freetriplescore38.com
freetriplescore39.com
freetriplescore4.com
freetriplescore40.com
freetriplescore41.com
freetriplescore42.com
freetriplescore43.com
freetriplescore44.com
freetriplescore45.com
freetriplescore46.com
freetriplescore47.com
freetriplescore48.com
freetriplescore49.com
freetriplescore5.com
freetriplescore50.com
freetriplescore6.com
freetriplescore8.com
freetriplescore9.com
galeriadecompras123.com
galleria123.ca
galleria123.com
gotravelsource.ca
highstreetmax.com
homesavingsmall.com
homeworks123.com
homeworksplus123.com
lifestylerewards.ca
lifestylerewardsplus.ca
mainstreetsavings123.com
myathome.ca
mydealmax.com
ncidentityprotect.com
passporttofun.com
passporttofunplus.com
passporttofunplus.com
pbbusinessmax.com
peoplefindersprivacymatters.com
pharmacygoldcard.com
premierhealth123.com
premierhealthplus123.com
primesplaisirs.ca
privacy.membershipme.com
privacymatters.com
privacymatters123.com
privacymattersidentity.com
privacyplus.com
privacyplus123.com
savingsmart.com
secure.dealpass.com
shopping-essentials.com
shopping-essentials.com
shoppingessentialsplus.com
simpleescapes123.com
simpleescapes123.com
simplyyou123.com
susaludplus.com
themarketplaza123.com
todaysescapes.com
todaysescapesplus.com
vedirecto.com
vertrue.com
victoriassecrethome.com
vistaprintpassport.com
vprewards.com
vprewards.com
vprewardsus.com
vsescapes.com
vssportandspa.com
yoursavingsclub.ca
yoursavingsclub.com

The following domains have been added since I wrote this post in September which means that the scam is alive and well.

athomerewardsplus.com
crosscountrysavings.com
foodandflix.com
galleriaplus.ca
idtheftplan.com
mycreditprivacy.com
mygreatdeals.com
myidentity.privacymatters.com
myprivacymatters.com
privacyplus.ca
savingsace.com
thebigdeal.com
valuemax123.com

Have a look at some of these domains and you will see they follow all the same basic format. A very simple site with some sort of vague offer or purpose that isn’t really explained unless you login. There are usually a few logos of trusted high street brands suggesting that the site has a legitimate business to business arrangement with that trusted brand. They are all linked to the same FRAUD! They steal money and I will make sure this criminal operation is shut down.

L
L
lisa
,
Oct 30, 2008 12:29 pm EDT

I too have been charged 19.95 per month for allowing a .99 search on Intellius so that my grandson might try to find his biological father's phone number. During that quick transaction (we never found the phone number) we made no agreement to sign up for "protection services" for $19.95 per month, but this has been charged on my credit card ever since. When I called the phone number that appeared on one of the credit card charges, I was put on hold for extensive periods until I nearly gave up. Finally, I got through to someone whose only response was that it was my responsibility to check my credit card for any fraudulent charges and to contact my bank. After a 20 minute discussion, the phone operator hung up on me. How can these people get away with this with no prosecution?

S
S
sharn
,
Sep 18, 2008 1:30 pm EDT

I too paid $4.95 for a telephone number search. The following week I was billed $19.95 for a subsciption to their services. I have sent them an email (phone was on hold forever) requesting a refund and visited them with a "shame on you" when your business is to protect consumers.

S
S
sandra herman
,
Sep 03, 2008 9:21 am EDT

when will i get my answer and where

S
S
sandra herman
,
Sep 03, 2008 9:14 am EDT

i would like my refund for this rightnow to straightend out my checking account and also want to cancel

K
K
Ken Smith
,
Jul 22, 2008 3:26 pm EDT

Never use Intellius. I did and found that I was being billed $19.95 a month, on the credit card I had given Intellius, for a non-service from a company called PMIdentity I finally got the charges off my bill, but how many pay without noticing this charge ?

S
S
Steve
,
Jul 09, 2008 5:18 am EDT

Again, see http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

These guys are theifs! Stay away

B
B
Bob Burns
,
Jul 08, 2008 6:11 pm EDT

I too got defrauded by Intelius. I used their information services for a long period of time and as I was checking my credit card statement I noticed some unusual charges from companies I did not recognize. After a morning on the telephone to those companies I found that they were Intellius companies with revolving charges to my credit card. These companies were: 24ProtectPlus; PMIdentity; PrivacyMatter; and Valuemax. Again, be VERY careful if you use this company for ANY information.