[Resolved] Infinity Insurance Company — insurance coverage

I Eliud Flores was involved an in accident that resulted an in accident, of one on the day of 2-14-19 I called it in on the day of . I was told to wait for a check in the mail, it never arrived so I called it in and it got canceled, I was told it would take 5-7 days to cancel and the same to issue a new check . So I waited nothing so I called and they said they would issue another check I'm still waiting . I've called several times and I'm given the same answer and or they can't find my claim number which I provide every time . If not I suspect or feel like they will tell me I never, submitted a claim . I have asked to speak to someone in charge they give their numbers and the voice mail is always full . My truck is still not fixed and I continue to pay my insurance on time, with infinity not caring about my situation, that's how I feel my number is+[protected] I need closure

• Resolution Statement

  Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

• Infinity Insurance Company Customer Care's Response · May 06, 2019

  Good Morning Eliud,
  We are terribly sorry to hear about your negative claim's experience. This is not the type of experience we want anyone to have. We would certainly like to review this matter and want to kindly ask you to send us an email to mobile.[protected]@ipacc.com. In the email please include a policy/claim number, additional information about situation to better understand the issue, and the best contact number for a follow up. Thank you for contacting Infinity Auto Insurance and have a great day. -Orlando, CS Consultant