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Infinity Insurance
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91 complaints
60 resolved 31 unresolved
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M
9:10 am
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Infinity Insurance - claims department

Elizabeth moody in Alabama is my claims officer instead of making this tragic moment easier she made it very difficult she was rood on the phone as if it bothered her to do her job then spoke with my sister and my sister even notice her attitude I never wanted to call so I don't have to deal wiher her. Now she didn't keep tract of my car and lost my license...

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R
9:51 am

Infinity Insurance - charge for cancellation / unethical behaviour

As of 10/18/16, I renewed my second 6 month term with Infinity. They offered me this renewal but raised the amount $20+ dollars more than what I was paying last policy term. And that was on top of the renewal "fee" they charged me. I have an accident on my record that is a 2point. This accident is due to drop off my record in 2017. My premium was $183.00 monthly. I have never heard of such a high rate! I then decided to take my business elsewhere and found a much better rate, half of what Infinity was offering. Had I known there was a cheaper insurance out there from my broker, I would not be in this boat. My broker told me that she searched and found that Infinity was the cheapest for me above all. When first signing on, my monthly premium was $126.00 then moved up to $163.00, then again to $183.00. After calling my broker about this hike in my premium, she would never return my calls with an alternative resolution. So I took it upon myself to look and found something better. The day I called Infinity to cancel, I should have had a refund of about $23.00 coming to me. I was told over the phone that there was going to be a charge of $20.00 just for canceling! And the remainder that was owed to me, $3.00, would be sent with in 3 weeks. I feel that I have given them plenty of monies and there should not be a fee to cancel. WHY? And why does it take 3 weeks for 3 dollars to come to me?
I want all monies owed to me, I have paid enough to these people, more than needed to be. My information is as follows: policy #104-60133-2959-001 term: 10/18/16 - 4/18/16 due date 12/17/16, cancelation date: 12/12/16
Name: Renee Perea
Box 2044
Bakersfield, CA
93303
I WANT MY FULL REFUND!

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S
Jan 05, 2017 6:44 pm

Dear Sir:
I was informed that there were many frauds in diferent ways of this type of message, I received a message that told me that I have a package at your office but I have to pay certtain amount of money. I want to be sure that this is not a fraud, and please check out this air waybill in order to be sure that this is true, Please make me know at my email addrress: [email protected] All the details are attached in this message. thanks for everything you can do as soon as posible.
Yours Truly.
Sharin Cordova

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T
10:13 pm
Verified customer This complaint was posted by a verified customer. Learn more

Infinity Insurance - not helping at all for my stolen and totaled car

I had infinity insurance for about three months I paid $14, 000 for a 2005 Dodge Magnum and I paid $3000 for stereo for it all and cash it got stolen three months later and totaled I called my insurance company and they assigned me an adjuster it's been four months now and they have not done anything they've only called One time within the four months of my car being gone there about a coaster is the worst insurance adjuster it if you ask to speak to a supervisor they keep you on hold for a least an hour and then they do not and then they come on and say the supervisor is and then now I paid mine Sherance to infinity every month and now I'm out almost $17, 000 so now I have to get my attorneys involved is just a huge mess don't ever get this company ever marry all coaster is the worst insurance adjuster all of them are

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Update by Tomitule24
Nov 30, 2016 10:25 pm

I'm not $16, 000 because of mine Sherance adjuster Marabelle a post that she has done nothing to help me she is called within the four months of my carbon son one time down to the tow yard she said two months after my car was stolen that I need to pay the storage fees that's what was $3000 and that's with my insurance infinity insurance should've done they're horrible every time I asked to speak to supervisor I get put on hold for at least an hour and then she comes back on the phone or someone who's back on the phone and says that their supervisor is not a infinity insurance is a scam they owed me $16-$17, 000 and keep lying so now I have to get my attorneys involved and take it to court I'm sorry for anyone who has infinity I strongly recommend new job that right away and go for someone legit thanks

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9:16 am

Infinity Insurance - payment not received

Francisco Javier Ortiz
Policy ID 109810461374001
881 Sevilla Circle
Weston Fl 33326

My name is Francisco Javier Ortiz, my policy was canceled with Infinity insurance in 2015, I know that I have an unclaimed check for $ 461.00 . The ID policy # 109810461374001.
Please send me the Check as soon as possible to my actual address
881 Sevilla Circle.Weston Florida, 33326
Thank you

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C
8:29 am
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Infinity Insurance - accident claim denial

I was rear ended by one of their clients on 4/07/2016. After contacting the insurance company and filing the claim . I was told to take my truck to a repair shop not far from my house to have the damages looked at. I informed the agent I couldn't do that since I was unable to start my truck since it had been hit. Once I made it home it wouldn't start again...

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R
8:25 pm
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Infinity Insurance - auto insurance

My husband and I have been your customers for a long time and were really happy with your insurance and customer service. That is until recently. My husband passed away in September and I called to have him taken off the policy. I was told that he could not be taken off until I provided a death certificate. I had yet to receive the certificates so I wa...

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R
3:12 pm
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Infinity Insurance - check I never knew

Hi...My name is Yadira Garcia, i cancel my policy with this insurance in 2014 because i moved to Florida, but people living in my old house in my old address save some letters for me.so i just find out that i have an unclaimed check for 111.00 USD from 10/03/14 and i would like to cashed ..muy ID policy num 110500052965001. Muy actual address is 3793...

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G
9:05 am

Infinity Insurance - auto insurance

I've been an Infinity Auto Insurance customer for about six years, and despite having no tickets or accidents, my rates always went up and up. When I asked their customer about it, I was told that their rates were approved by the TX State Insurance board and that I would get similar rates anywhere. That was a flat out, baldfaced lie. After reading an article on Lifehacker last week talking about the benefits of insurance shopping, I got multiple online quotes from large companies like Geico, Progressive, Liberty Mutual, etc. The coverage I asked for was *much better* in every single area than I was getting with Infinity. All of the quotes were within 10% of each other, and all were more than $100/mo less than the premium Infinity was shafting me for. I was shocked. After calling Geico and confirming the quote, I called Infinity and asked them to explain why they had been screwing me over for years, with rates more than double what they had to be, when they'd never had to spend a dime on me. Their explanation was basically that they were a smaller company than Geico, so they had to charge higher rates. Ha! On the spot I cancelled my insurance with them and my coverage with Geico starts tomorrow. I get far better insurance, with much higher coverages, roadside assistance, towing reimbursal, rental car, etc, etc, etc. Plus, I save $104 per month! After doing a bit of math and looking back at the rates I paid to Infinity in the past, I estimate that they overcharged me a *minimum* of $5000. They knowingly misled me about their rates and the rates I would get elsewhere. And they never once had to pay out a dime for me. Avoid Infinity like the plague unless you are a masochist who enjoys getting massively overcharged for inferior insurance.

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M
12:04 pm
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Infinity Insurance - unethical unprofessional insurance company

#infinityautoinsurance is the worst insurance company ever! Unethical unprofessional insurance company. Adjuster (Matt g) returned called 7 days later which resulted me to not have use of a car/rental for 6 days. Adjuster manager (Eunice w) never answered nor return calls. Due to the negligence of infinity insurance policyholder i’m out over $3k. Please if you’re ever in a car accident with a #infinityautoinsurance policyholder, contact a lawyer to handle your case. I wish I did that.

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11:05 pm
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Infinity Insurance - damage never repaired

My policy expires in December and I'm not renewing! Find out why below... I got into an accident July 30 on I-95. A 4-vehicle pile up. It wasn't my fault, I couldn't avoid the accident, I was too close. Anyways, I received passenger side front and side rear damage to my vehicle. Infinity Field Appraiser Joaquin Collazo reviewed damages to my vehicle and...

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T
9:22 pm
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Infinity Insurance - denial of repair

Infinity refusing to cover the damage done to my car after their insured hit my parked car. I have picture showing that my car was pushed into another car behind me. They lied and said they would fix it, just to get me to return the rental car. A few days later I received a notices saying that it was prior damage to my car. I will file a complaint with the board and see them in small claims court. Look at the pictures, see how the markings line up with the other cars plates.

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They wouldn't pay for my claim and i had to deal with a very rude manager named greg schnee. He doesn't even live in texas he is in pennsylvania.

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Infinity Insurance - claim

INFINITY INSURANCE COMPANY should be banned in all States from conducting what may boils down to a fraudulent scheme of collecting premiums from its (low-income) clients and then denying to honor claims filed against these clients in accidents.

Infinity Insurance Co conducts such scams by having its unsuspecting clients enter into useless policies with countless exclusions, and also by taking advantage of many States' lax regulations...!

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3:25 pm
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Infinity Insurance - bad business

infinity insurance is a rip of i got insured with this company to be be safe. I wanted piece of mind knowing i would be covered in the event of a accident. Well i hit a metal object on the freeway and now they want to give me a hard time!!! I had a recorded interview with a special investigation guy who really pissed me off trying to like coach me to change...

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Y
2:49 pm
Verified customer This complaint was posted by a verified customer. Learn more

Infinity Insurance - scam cold call

Today out of the blue a guy name "Parker" from "Infinity Insurance" called about "Mr. and Mr. King's accident" in May 17th in Hollywood Blvd. When I asked him what's he's talking about and what "accident?" Since I had never been to Hollywood in that day or any other days. And I told him he's a fraudster. And I have no idea who are Mr. and Mrs King. I'm not him nor her for sure. It might be that he dialed the wrong number but he sounded so sure and sounded very fishy to me. It did scared me by the fact that how he got my number.

He hanged up when I screamed fraud. But the question is where did he got my phone number? I'm getting so many unknown phone calls recent months feeling like the phone scams are going wild.

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Infinity Insurance - over charging

Tried Infinity auto insurance and what a cut-rate company (as far as customer support). Had set up for automatic monthly payments and they didn't hit my account and suspended coverage. When I call to ask why, they said they could reinstate but since lapse in coverage, my premiums would go up by 50%. Now that's great customer service. Went to Progressive and pay way less with better customer service.

Brighway Insurance in St. Augustine seemed to care less and treated me like I was deserving of higher rates even though have a very good driving record.

Infinity basically sucks big time.

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Infinity insurance company ---------! STAY AWAY FROM THIS COMPANY

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J
12:44 pm
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Infinity Insurance - cancellation fee

When hoping to lower my good driver insurance premiums, I cancelled my policy with Geico after many years. They charged me no cancellation fee. I was led to the Infinity Insurance Company by a Triple A insurance agent through rather poor advice. Seeing my six month premium actually go up by 50 dollars, I searched online and found coverage through...

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G
12:47 pm

Infinity Insurance - insurance rip off

Myself and my Daughter were rear ended while we were at a stop light. there was damage done to my bumper and the insurance company is refusing to pay the full amount for the damage. they are saying the appraiser said there was previous damage and scratches on the bumper.

so they are refusing to pay 183.00. they want me to take that money out of my pocket to pay for the rest of the damage. all the appraiser did was take pictures and came to this conclusion.

how could he tell if there was any previous damage to my bumper. so i asked the insurance co to send me the pictures and circle the previous damage along with circling the scratches. they refused.

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Infinity Insurance - refund of payment

“DO NOT” purchase any insurance policy from Infinity insurance, Infinity are crooks with bad customer services Don’t even beginning to get a quote from Infinity insurance company. There premiums are higher than others. I had a bad experience with them learned my lesson. Take time and do some homework go to the customer review first before buying anything...

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T
1:33 pm
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Infinity Insurance - worst service ever

Infinity is the worst insurance I ever had to deal with. They never answer their phone calls or respond back to your messages. Their claims department is very slow and rude but not only that, you have to call million times before you get through to someone. Never deal with adjustor cinthya segura; she is very rude and it takes almost three each time she returns your call, complaining about why you call her so many times, she is careless about you or your time, same happen with her boss, this lady who I don't remember her name the claims manager never answer her phone either, and still haven't heard from her at all.

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Infinity Insurance - they refuse to pay to repair my customers car

I'm the owner of an auto body shop. Infinity Insurance came to estimate the damage, and said that my customer's 2002 Ford Explorer Eddie Bauer is a total loss.
After hearing that, I looked up the Kelley Blue Book on the 2002 Ford Explorer Eddie Bauer 4x4. The SUV is in good and very well maintained condition. The value is 9, 808.00. My repair estimate was 4, 942.40, just about 50% of the value of this SUV. My customer said that he has 1000.00 deductible. That will make Infinity's part about 3, 942.40. They said they will pay off the SUV. He still owes around 9, 000.00 on it . But he still would have to pay his deductible of 1000.00 and be without a vehicle. Do the math, what a waste of money. Infinity will waste 3057.60. The vehicle CAN be repaired at a value under the total loss range.

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