United States - 35203
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My 2008 Infinity G37 was vandalized early this month. The 4 wheels were stolen. I received a case number from...
I was driving in a funeral procession and a man cut into the procession in front of me. I was only a Car length behind the other car and we were going about 55 miles an hour. The other car had to see the flashing lights and sticker on the rear view mirrow with about 25 cars with a cop leading the procession on I85 north. The man stopped in the middle of the traffic in front of me. I hit my brakes but skidded into him. He tried to get away but I was following him. He was able to get a moment to cut in front of another car in the HOV lane and pulled off the expressway. He got out of his car and looked to access the damage. He saw none. He jumped back into his car and pulled off saying. "My car is not damage, see you." I was trying to get information on his car but was too far from him to see the Tag. I called the police and was told since the accident was caused by the other driver. The police called a Toll truck and had my car tolled to a dealer's shop. When I called Infinity Ins. Co. they said an ajuster would call me back. It took 5 days to hear from her (Britt Stewart. Immediatly she said they would not pay for damage for my car because it was a collison and I did not have collison. I was shocked because I had just gotten the insurance 4 months before and asked for full coverage. I had not recieved my policy and had no idea I did not have that coverage. Yet the auto repair shop said it was under Unisured Motorist claims. I did have that coverage, but they refused before seeing the police report or talking to my passagener who saw what happened. I called the supervisor. I got a recording and did not hear from her for 5 days. she left a recorded statement that the claim would not be paid under unisured Motorist. She stated she did not have the accident report yet, but would call me when she did. 7 days late I got a call asking for the phone number for the passanger. I got another call 4 days later saying she talked to the person in my car and lied on him. When he called her back to straghten out her lie, she lied on me. At present my car is still in the shop, I was never offered a rental car. I filed a claim with the Insurance Commissioner and waiting. It is now a month I have been without a car, which I depends on for my living. If I had know this company had a reputation like this and so many complaints about them, I would never have gotten insurance with them. I did not know this company. I was placed with them by Dollar Insurance co. When I went to Dollar and asked why they did not give me what I asked for, which was full coverage on this PT Crusiser, the woman got mad at me and said. "contack to Infinity, they are the who make the decisions. She gave me a copy of the front page of the declaration page of the policy and that is all. This company needs to be investigated and I am the one to make sure they do. I will not give up on getting what is due me as getting my car fixed by them. If not, a lawsuit is coming.
Babs Phillips in Atlanta, GA.
I have made a third party claim to this company. The person that hit me has infinity, hence I did the claim to her insurance. Its an open and closed case; I was driving on the street and she pulled out of her driveway and she hit me. Its simple right open, and closed claim. The adjuster called me and i returned her call, Its been 1 1/2 week and I've left messege after messege. She doesn't call me back! Whats worst is that you have the option to be transferred to the operation and surprise! they don't answer either! They are aweful!
I was involved in an accident with an individual who was insured by Infinity Insurance on 4/7/10. Since the...
My vehicles, while legally parked, were involved in a collision by an Infinity Insurance policy holder on December 18, 2009. The accident was caught on a surveillance camera located on the street on the corner of my house. The person that hit my car ran off. The officer that took the report located the person and wrote a report. I contacted Infinity to file a claim and after giving me the run around for eight weeks they sent a letter denying payment of the damages made to both my vehicles. They don't return phone calls and will not take responsibility for payment. They are unprofessional, lack communication skills, and refuse to take responsibility for accidents.
The claims adjuster lies to clients trying to get their claims handled. I have been the victim of some one with this insuance who hit me from the rear while I was at a red light and now they will not cover the damages done to my car and will not cover the cost of the car rental. The adjuster is rude and lies in order not to pay. Wants the victim to sign releases without the amounts inclosed or without releasing the checks for medical expenses. Also while trying to get a rental to replace an SUV that went into the shop he told the car rental to give me the smallest and cheapest car they had available. This is the biggest rip off company I know of and would like the information to write the CEO of the company, also I'm going to report them to the better business buero, and obtain a lawyer.
This is one of infinity quotes: “Infinity provides "One-On-One" Claims Service. That means we want to be the number One company in providing claim service to you, the policyholder. We want to be number One in customer satisfaction by handling claims in a manner that is second to none! Our "One-On-One" Claims Service offers the following:”
However this is the service they give:
1. Call to make a claim it takes up to three days to get a call back.
2. When you get a call back it’s a rude and unprofessional claims adjuster.
3. Infinity claims adjuster demands you to take your car to RSVP not giving you a choice.(something you don’t hear about until something happens)
4. When you state you want your car at a place of your choice they intimidate you. Example: you will have to pay for the cost of your car being there we will not pay. Example: they look for ways to hold up your claim by involving third parties. Example: then sending the check for repairs to the wrong address and not mailing the check when they said.
5. Claiming there was error’s in the part of the automotive company and had you went with the RSVP Company this would not be happing.(talk about adding insult to injury)
This company is not to be trusted unless you like paying them for coverage because the only thing they offer is that piece of paper you stick in your glove compartment.
Make sure your policy is presented up front and that they go over every aspect of that policy, and you know what every thing means because they have this little thing they call 20/80 which they fail to explain until you have a accident and then the nightmare begins. They refuse to take responsibility and you’re left holding the bag. If you have infinity insurance you might as well not have any insurance at all. “Buyer beware”
This is not intended to slam infinity insurance but to make the consumer aware of what type of insurance they will be getting.
I canceled my insurance three days after my account was charged for an entire month of Auto Insurance. I called to cancel and was told that I would be charged almost half of what I paid for a month. I am talking about only 3 days of coverage. I would like to know if this is legal as I thought that was to much to be charged. They said that I would be reimbursed after 7 to 10 days. I had told them that I wanted to cancel after the month was up but the girl told me that she canceled me as of the day I called...How's that for good business practices.
I sent the following letter to the CEO of infinity insurance after a horrible experience I had with them today. Can anyone comment on what you think may happen from this, if anything? Thanks.
I am writing this letter in regard to a very disappointing, and disturbing experience that I encountered with the on line payment processing of Infinity. On Dec. 1, 2009, I logged on to my on line Infinity account to make my monthly installment payment, which I have been doing for several months now. On this day, I clicked the link labeled “Make payments”, which brought me to a screen asking for a credit card, or check payment; I clicked credit card (again, as I always do), which brought me to a screen showing “Current amount due $86.96”, below, I entered my debit card information and clicked the link labeled “Process Installment Payment”. After clicking this link, a new page came up showing “Thank you for your payment of $732.00. “ Not only did I not authorize this dollar amount, but it was also not shown anywhere on the form I filled out on line, the only dollar amount shown was my normal $86.96 monthly installment amount.
I immediately called Infinity, and spoke to someone by the name of Stanely Moore, and explained the severity of the situation, and explained that this is more than my entire pay check that I had just recently deposited into my bank account about 30 minutes prior to making this payment. After Mr. Moore told me he could reverse the payment, and it would take approx. 2-3 days for the funds to go back into my account, I explained to him that I now have absolutely NO money in my bank account to make it through my everyday life, TO INCLUDE taking care of my wife and two small children for the next unknown amount of days until I receive my money back in my account. I also explained that not only was this debit of my account wrong and unethical, it was also down right illegal. I demanded that I receive my money back immediately, and he explained that it could not be done, but he'd do what he could to expedite the process. I than told Mr. Moore that I feel because of this despicable situation, I should receive some sort of compensation due to not only the hardship that this has obviously caused, but also due to the fact that my debit card was illegally withdrawn almost 9 times the dollar amount that I authorized. When asked what I meant by compensation, I suggested some sort of discount on my policy, and he explained that he could not make that happen, and that I'd have to send a letter to a Ms. Helen Crenshaw.
The situation that myself and my family have been put into by your company is something that I cannot explain, and something that may not be able to be understood by someone who does not have to worry about their family financial budgets and etc. I now not only do not trust making a payment on line to your company, but your companies integrity in general is now in question because of this. Assume for a moment that someone in a better financial situation than myself had this happen to them, and they didn't immediately notice the almost $800 out of their bank account; what would you have done than? Just let it go as if nothing was out of the ordinary? What would your shareholders think of a company illegally taking one of their customers entire bank account from them, and than trying to remedy it simply by saying “we're sorry, we'll try to get you the money back as soon as you can”. I feel as though some compensation is due to my family and I for the hardships that this has caused, and I would hope that you feel the same way. I would also hope that if you do not believe that I should be so upset with the current situation, that you would direct me to the next higher level this letter should be directed to; I'm assuming that since this letter is addressed to the CEO of the company, that the level above this one would be the public, and the company shareholders/board of directors. I appreciate the time you took to read my letter, and I would hope that you consider my situation as a top priority, to include investigating why I was charged almost nine times more than what I authorized to be charged on my debit card. Thank you in advance for your time.
I got rear ended by one of their clients last week, and I had to have my car towed home because my car would not start. I called infinty the following day to report the accident, an adjuster was supposed to call me within 24-48 hrs. (they never called) after 3 days I finallay called to check the status on the claim and was directed to a guy named herbert hernandez, to all of you out there if you get this adjuster, instantly ask for another because this guy will send you on the run around for no reason. He told me in order for me to get a rental car I needed to prove to him that the damage from the accident caused my car not to start, and the reason I need to do this was because he don't know if my car was some kind of bucket, before the accident. So I had to have my car towed to the shop, and then have the shop give a print out. After all this 4 days later I prove him worng and finaly got the rental. The appraiser said they were going to total out the car and will call me within 24-48 hrs. I end up having to call them 4 days later and herb tells me. Unless I can get all the receipts my car is only worth 1, 250!!! Omg! I put more than in the motor. So now im fed up and I am calling lawyer. I feel this is ridiculous
I had bought a 2005 malibu in august of 2006. By october of 2006 the car had flooded due to a storm in houston. It was right at my 90 day probation period. The very next day being it was so late at night i called the insurance company to file a claim. Finally after 3 day of waiting they had a tow truck come pick it up because it would not start. They told me they were taking it to salvage because they were just going to total it. After not hearing nothing from them for 8 months i called to see what they were doing. She proceed to tell me they were not going to total it they were going to tow it to a shop to have it fixed. Which i had to take it to one of there mechanics. Let me remind you the car sat with water for 8 months. They said they did repairs and gave me new seats and carpet. About 3 months into the car and i was now pregnant mildew started growing in the seats. We called them they had it fixed again. Through out that time the car would still stall. To make a long story short it is now july of 2009 and they finally decided to total the car. What stupid heads. I told them now that my son is here and with the car acting up im not taking no chances and if something happens to my family they will be held reliable. So basically do not get infiniti. They are a rip off and do not care about there customers.
Hi.. my name is Tom Rozsa policy# [protected].. I just got off the phone with one of your reps. I was inquiring about the $34.00 policy fee which appears on my renewal notice. If I already have a policy and simply wish to continue doing business with Infinity with no changes in the policy why do I have to pay $34.00 to continue.. Is this a new method of thanking the customer for there loyalty and continued patronage.. I would like to have the policy fee removed
thank you for your assistance TOM ROZSA
In August 2008 we took out a commercial vehicle policy on our truck. January 209 a motorist ran into one of...
I was involved in a fender bender with one of their clients. 4 Day laborers who immediate got out of their...
We've been Infinity customers since Jan.08, when my husband joined the ARMY, we were living in Florida, and paying about 130.00 a month for two cars, a "96"Ford minivan and a "98"Ford mustang, and then we were assigned to Fort Riley, KS, in Sept.When I called to give them my new address, the lady took my info and bid me good day, about a week later I got a letter in the mail saying that my monthly payments had been adjusted and we would now be required to pay 533.00 dollars a month until our policy expired in Dec.Just because I changed my address, we were not involved in an accident, we didn't get any tickets, all we did was move to a different state.I think it's crap that they can charge so much just for a change of address, who in their right mind would pay that much a month?Who has that kind of money? When I called to find out what was going on the lady told me"Well you only have two more payments left" like that was a good thing, the total of those two payments are more than i've ever had to pay for a year policy, I think it's funny that they thought we were actually gonna pay that.needless to say we're not Infinity customers any more.
Infinity Insurance- the worst ever. Be careful with signing the contract. They will overcharge you during...
My boyfriend was rear-ended by a driver who is insured by Infinity. We immediately contacted them and they...
I have never in my life had to deal with such a crummy business. They seemed so great in the beginning...until you have to file a claim. It took them three weeks to give me a check to fix my vehicle. Three weeks of having to pay to rent a car. Not only that, the police report filed clearly states both drivers were following law, it was just a chance happening and horrible weather that caused the accident...yet somehow I ended up being at fault. Even the other driver is pushing for that decision to get reversed. I'm currently trying to get in touch with the commissioner and a lawyer. I will fight this company all the way. Do not invest any money into Infinity or it's mother company Leader...you'll end up with a giant headache and extremely horrible customer service.
A driver insured with Infinity Insurance Company was at fault in a wreck involving my son. It was determined that the Infinity consumer was at fault in this wreck. Accident occurred on Saturday night and police report was not available until Monday at 3PM.
Victim contacted Infinity and the recording stated that they do not take calls after 3PM and would get back with this individual the following day. Victim attempted to contact the claims consultant again but only received the answering machine again with 2nd message left to contact this victim.
Victim called back a 3rd time and was able to talk with Courtney in the Birmingham Office who stated that she had received this individuals messages but it was the end of the month and she was very busy and had not returned this workers call. (It was 10/02/07).
Victim requested that we be furnished with a rental car and it was needed immediately and she stated that it would be sent to the Hertz/Enterprise representative and they would contact this individual with a claim number to pick up the car on this date.
At 4PM victim had not received any response to this request and I called Courtney's supervisor and left a message requesting that someone call me back on this date due to getting no response. Needless to say, Infinity still has not responded and has not provided the victim of this accident with some means of transportation.
Also, victim contacted the wrecker service that has victims car and was told that they have not been contacted by Infinity and refused to allow victim to obtain any of their own person items out of their own car due to Infinity not paying the wrecker fee.
Victim is without a vehicle and can not obtain victim's personal items out of own vehicle due to Infinity's lack of customer service. I have never dealt with a company that has this poor of a customer service or the service they give to the individuals that their customer's have been in a collision with.
I will also be contacting the better business bureau to make a formal complaint.
One of their customers hit me last week and I filed a claim with their insurance, INFINITY, and they were supposed to send someone to estimate the damage but it has been a week and not only no one has showed up but no one has even been returning my calls. Everytime I try to contact them I get a voicemail.
STEER CLEAR FROM THEM!