Infinity Insurance reviews and complaints 1
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Infinity Insurance - car/rental coverage insurance
My car ran hot and broke down on the exit of Old 41 in Marietta, GA. I checked on it the next day and tried to drive it and notice the tag was missing. The next day the whole car was missing. I filed a legitimate police report and claim. Being black Infinity and Kemper hired a Detective who unlawfully, racially profiled and wrongly accused me and my son. I paid for full coverage and rental and Infinity/Kemper cancelled and stop paying my rental coverage and my bank card on file was charged and severely overdrafted my account. Infinity Insurance/Kemper did not have a legitimate reason to deny coverage other than racial discrimination and racial profiling. My Civil Rights were violated and a discrimination complaint is what I also want to file based on negligence. I am black and tired of being treated this way!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us with your concerns. We are terribly sorry to hear about your negative feelings towards the company. We can assure you this is certainly not the manner in which we conduct business. In order to review and assist with your claim status or outcome, please send us an email to mobile.inquiries@ipacc.com with your claim/policy number and phone number and we will have your adjuster contact you with an update. We look forward to your response. Have a great day.
-Sarinah, CS Consultant
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