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OUTsurance
reviews & complaints
OUTsurance
reviews & complaints

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115 complaints
72 resolved 43 unresolved

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OUTsurance reviews & complaints

OUTsurance complaints 115

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OUTsurance - Flooded house

Register claim on 29 Dec 2021 on Outsurance app, still waiting for assessor to contact me. Claim number [protected]. Please advise when will assessors come out to inspect my flooded house, Outsurance advisors cannot tel me when assessor will come out to my house. We have dammaged and wet furnature. Had to wait 20 min on phone for advisor to tell me that he is not sure when the assessor will come out

Desired outcome: Assesor to come out today

R
Resolved
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Replied
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OUTsurance - Assistance with claim

I drafted this email to the assessor and Outsurance
"Thank you for your email and correspondence regarding my claim, however I reported this claim on 27 October. Raw sewerage ran into the house and we had to clean it, because it poses a health risk to my family. It is pointless for an assessor to come out and assess now, but I do understand that your company must wait for an instruction before you can do anything. The place and cupboards have been cleaned. No other options or assistance was offered by Outsurance whilst waiting for someone to come and assess the damage and situation. This makes me wonder if I am at the right insurance company. Please see the attached photos and video just to show Outsurance the extent of the problems that I had.

Russel Kinnear [protected]
russel.[protected]@gmail.com

Resolved
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Replied
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OUTsurance - Road side assistance

I barely ever use my insurance and have never missed a payment after years with this provider. Yesterday I requested a call back, the lady could barely understand or speak English. She dropped the line and still hasn't called me back. Best part was that I could not request another call via the app as I only get one chance lol? Disgusting service. How difficult is it to call your (long term) clients. Definitely looking for another provider. I think I'll probably go back to miway - at least they have the decency to call and not leave clients hanging.

Funny thing is that in the past I use to get service surveys. You are very lucky your reps were clever enough to not send one yesterday.

Desired outcome: Share experience

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Resolved
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Replied
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OUTsurance - Cancellation of home contents policy

I took out a home contents policy with Outsurance and after having gone through the policy documents, I decided to cancel it because it did not meet my requirements and request my to stop the debit however it went through on 16 September 2020. Upon seeing that there's was no response to my email I tried to call but could not get through. My ID number is [protected].

Desired outcome: Refund

Resolved
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Replied
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OUTsurance - My policy

[protected] Bongiwe Makhathini [protected] F 792 banti crescent khanya park kahyelitsha 7784 I have called Outsurance to reinstate my recover I was then transferred to the customer care department...

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E
Apr 30, 2020

OUTsurance - Short term insurance - outsurance

OUTsurance has raised my monthly household premium by 110%. I have all the bells and whistles in terms of security features to my home and had 2 small claims during 2019. The 110% increase has made my premiums unfordable under current economic conditions. I had no choice but to cancel my household insurance with them. This is OUtrageous exploitation. I am currently on lockdown and my income is no longer guaranteed. Everybody seems to chipping in and helping one another where they can, the banks, retail providing payment holidays etc. but not OUtsurance. They are doing the opposite!.

U
Resolved
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Replied
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OUTsurance - Lying company

Know you renember me I had a white ford bantam bakkie way back in 2008 around that was driven by annother female who wrecked my bakkie from the front why hold it against me if I did not even drive...

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Y
Sep 02, 2019

OUTsurance - Insurance

Outsurance
Hi I am Yusuf Hendricks ID [protected] Policy number OT23723631

Bad service and communication Monies was incorrectly deducted from my bank account for a policy I dont know so I have been battling to get my money back for almost a month now spoke to 2 managers and was told to email my bank statements to them which I did and up to today nothing has been resolved very unhappy

S
Jul 30, 2019
Resolved
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Replied
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OUTsurance - r400 / r800 payout if outsurance cannot beat your premium

This promotion is a complete Lie. after being told I would be getting the R 400.00 payout as Outsurance was nearly 3 x the amount of my current insurance for the new car I was purchasing, (all disclosed on the telephone conversation) I get an email saying I do not qualify, even after the consultant on the phone said I did qualify.

Go listen to your recordings from 29.07.2019 at 12.01 from number [protected]
call duration 23m 48s long.

Ridiculous and Corrupt.

If you have the guts to promote something and promises are made by your consultants, then i suggest you as a company better stick to those promises.

you can contact me on [protected]@gmail.com

A
Apr 24, 2019
Resolved
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Replied
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OUTsurance - Couldn't beat my premium but i did not receive r400

I got a phone call that Outsurance will phone me so they did about 20 minutes after. They couldn't beat my premium it was R200 more then I brought it down to R680 I think but still couldn't beat...

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K
Feb 04, 2019
Resolved
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Replied
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OUTsurance - My car is not fixed since last year june

I've been with Outsurance since 2017, i started by paying R1900 comprehensive.I didn't mind paying it because I thought its a very good and efficient insurance. in 2018 Early I was paying R2 296.61...

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H
Oct 09, 2018
Resolved
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Replied
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OUTsurance - Vehicle glass replacement - vw touareg

Two weeks ago I submitted a claim through Outsurance. PG Glass arrived two days later to replace my window. I was told the window was not the correct one. One week passed and I called outsurance...

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OUTsurance - Terrible claim experience.

23 09 2018. At 6.20 am I was travelling to bredasdorp in my Mercedes benz delivery van, when a tarentaal flew into my windiscreen while traveling 120 km per hour. Massive damageon drivers side! ! And...

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P
Resolved
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Replied
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OUTsurance - Accident claim

I had an accident in October 2017. The accident was the fault of the driver of the other vehicle. Outsurance had advised me to pay the excess amount and they would reimburse me after the claim wa...

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T
Aug 13, 2018
Resolved
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Replied
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OUTsurance - Personal insurance - cancellation

To whom it may concern I gave instruction per email and verbally to Mr Donovan Boshoff, that I want Outsurance to cancel my cover from the 1st of August 2018. Despite this, the debit order still...

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D
Resolved
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Replied
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OUTsurance - Help please (not a complaint)

Please can you help me. I am trying to contact somebody who sends the pointsmen to the intersection of main road and the r55 in kyalami. Sometimes it's your guys and sometimes it's jhb traffic. Ye...

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U
Jul 19, 2018
Resolved
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Replied
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OUTsurance - Car insurance

I had an accident on 05/07/2018. My claim is #[protected] I called outsurance and within half an hour they picked my car up. After that I had to keep on contacting them and fighting with them to be...

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Resolved
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Replied
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OUTsurance - Damages inflated and ground for rejecting claim invalid (claim no [protected])

In 26 May 2018 on Saturday got involve in accident on my way home with my husband, we submitted a claim to outsurance on 28 May 2018 Monday, the claim advisor informs us that it will take 48 hours to...

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D
Resolved
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Replied
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OUTsurance - Claim [protected] (misleading clients)

Good Day

I am at my most upset with Outsurance for thier lack of service and misleading strategy.
I am woman aged 34 driving a toyota Yaris - 2013 model, with an extended Warranty on my car. I took in my car to the dealership (Toyota)as it had some leakage. I was advised that my car's radiator had been hit by stone and Warranty cannot cover. I had then called my insurance to find out if they can assist. I spoke to man by the name of Daryl Govidsamy, THE ADVISOR who then advised me that he will get an Assesor to check my car out - to see if they cover or assist me. Two days later he called me to advise me that the damages will be R3750 and they will cover, i must then pay my access of R2750 - which they will refund me R1000 difference into bank account. I then advised Toyota to continue with fixing of my car.

When my car was ready and Toyota contacted me she told me my Insurance refused to pay and i must pat over R8000. This is money i do not have!

Why did my insurance not tell me they will only cover A PORTION of my car's damage? or ADVISED for me to take my car elsewhere where they can fix it?

i want my car back paid for as i have never missed a payment

Regards

Duduestang Mosetlhe

I
May 14, 2018
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

OUTsurance - handling of accident claim against other party

I received a message from one of your consultants threatening to take steps against me without receiving any previous correspondence on the matter. Furthermore, Outsurance was informed that I was not the driver of the vehicle at the time of the accident. Also as per the accident report from the police the accident was caused by Outsurance's client and not the other driver. The way that Outsurance handled the claim is very unprofessional and totally unacceptable. Below is a copy of the message received:
OUTSURANCE
Please note, if you fail to make arrangements to pay outstanding money to OUTsurance for damages arising from the accident dated 04/04/2018, the matter will be litigated on resulting in legal costs, judgement against you, and an ITC listing. Contact LUCIA SITHOLE at [protected], reference number [protected].

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