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OUTsurance Customer Care Service

OUTsurance Insurance Company Limited

1241 Embankment Rd, Zwartkop Ext 7
South Africa - 0157

Customer Support Phone Numbers

+27 860 070 000(Client Care) 24 37
+27 860 060 000(Sales) 0 3
+27 860 070 000(Claims) 24 37
+27 860 080 000(HelpOut) 0 5
+27 860 102 117(Fraud) 1 2
+27 126 733 000(International) 2 1
Postal Address
P.O. Box 8443, Centurion, 0046, South Africa

OUTsurance Complaints & Reviews

Outsurance / policy increase with no proper feedback

Natasja Jacobs on Sep 10, 2017
Good Day Dinky, I see you are in the Outsurance complaints board or respond and investigate queries, I have a serious issue with Outsurance, since I joined in March 2002 I have not made one claim but seem to have unnecessary discrepancies everytime I need to update my policy. I have put...

Outsurance / disappointed in hearing that I am a multiple claimant

Claude15 on Aug 16, 2017
Hi, I called in yesterday to share that my property was robbed. Whilst going through the process I was informed that I was a multiple claimant and that my premiums would be reviewed or even policy cancelled. I find this disturbing as insurance is taken to help during incidents that occur...

Outsurance / outsurance points persons on intersection of, uranium road and cedar road fourways

Caireen Ara Thompson on Aug 3, 2017
Please URGENTLY replace the two outsurance pointsladies at the intersection of Uranium road and Cedar road. It took me an hour to drive from Broadacres shopping centre to this named intersection - only to watch how the ladies allow traffic to move from Uranium road onto Cedar - once the...

Outsurance / service

Lyn23 on Jul 24, 2017
Claim - 152306177/OT21022645 part 2 lies, lies pushing the buck The complaints department is worse, They have only just entered the claim and the car has yet to be collected furthermore Megan when questioned on why wasn't the car tested before being released, said their assessors just look...

Outsurance / repairs of the car claims notepad - 152306177/ot21022645 (mr l pillay)

Lyn23 on Jul 22, 2017
Outsurance has made me run after them for a whole month, today when picking up the car to my utter stock and disbelief the cars exterior is only done, the engine is making a huge sound . Every time I needed feedback I had to call and e-mail . I had to beg for the as*****t to be done, what...

Outsurance / r400/ r800 cash promotion

marujuan calitz on Jul 21, 2017
On 20 July 2017 at 15;30 Outsurance contacted me as one of my friends referred me to them to do a comparison quote on my vehicle to see if they can save me money. First speaking to a junior consultant, I said if they can't beat my premium they will have to pay me the R400 and R400 as I...

Outsurance / claim 150785645

Aletta62 on Jun 14, 2017
Accident occur on the 11/05/2017 Accident Report Nr 72/05/2017 Outsurance Client: Daryn Aiken - Cell nr: 073 922 0441 driving a white VW Polo Reg nr: 000AKIN NC 3rd Party: Aletta Pienaar - Cell nr: 084 717 0903 driving a silver BMW 730D Reg. Nr: CPC 580 NC Ambulance man who saw the...

Outsurance / unethical treatment of 3rd party claim

Melanie Kleyn on Jun 1, 2017
So this happened...in march a client of outsurance hit my parked car. He claimed responsibility for it, gave me his insurance details and personal details. I followed their criteria to the t. Got the quotes, the forms, the works and sent it in. 6 weeks later I phone to follow up only to be...

Outsurance / quotation for my new car & update of policy

ShabirG on Apr 26, 2017
hi I have called and spoke to service adviser who then transferd me to COLE the manager who gave me the best possible rate, I then asked for the quote to be mailed to me with no luck, I have subsequently called for the third time and was told I had to submit an OTP for the car which I did...

Outsurance / poor paint work by easy beat panel beaters pretoria north.

Theo Reyneke on Apr 20, 2017
I (OT 14122069) was in a bumper bash in Nov 2010 with my Opel Astra (Claim 63576826). The paint is peeling off and it is clear that it was poor workmanship. I included photos of the work. I did contact Easy Beat Pretoria North about two years ago but they make it clear that they do not...

Outsurance / outsurance claim

Nkoe on Apr 15, 2017
My name is Nkosinsthi Nleya id 8310032540086 .I logged a claim with Nadira about a break in for the building on the 8th of april and i received the claim reference number.I was advised that I must give the police case number for the claim to be suscessful.Went to police to open a case bt...

Outsurance / 2nd rate panel beaters & bullying tactics

Ferdi Goldschagg on Feb 26, 2017
Claim # 148093422. Another driver also an OUTsurance client opened their door as I was driving past and hit my car. Very helpful Tracy took my claim. I was assured that if the legal dept determined that if it wasn't my fault I would not have to pay the excess nor lose my outbonus. It wa...

Outsurance / car insurance

Stevekotze on Feb 10, 2017
Yesterday, 9 Feb 2017, I have tried to cancel my vehicle insurance with OUTsurance, because I have found a better offer. After 35 minutes of explaining that I am happy with the other insurer, the lady let me know that documentation will be sent to my email as confirmation. I soon got an...

Outsurance / cancellation of insurance

lanavz on Jan 30, 2017
Good day, for the past 3 years I have tried to cancel my insurance with you guys, I even had a consultant help me up to the stage of a reimbursement, but yet I see the insurance is still proceeding, I use my FNB account as a savings account, and don't use it often, but for some reason, I...

Outsurance / claiming my dual insurance and outsurance only paid me 20% of that

Willem123 on Jan 10, 2017
I claimed from Outsurance my Dual Refund on my Building policy as I had the same policy with another institute as I did not know that it covered me for the same things so I realized that I must query this with both parties, and was told that I can claim from both institutes for a 50%...

Outsurance / claim

MDlamini on Jan 5, 2017
I contacted outsurance last week thursday (29 dec) about my cellphone which was no longer working (I have it covered with them). As always, they were efficient, their service provider collected my phone on the 30th of dec, to have the cellphone evaluated, to see if it can be repaired or...

Outsurance / app help@out - outsurance

Odwa Mhlebi on Jan 5, 2017
Good day, My fiancé had a flat battery on the 9th of December 2016 at night. She used the App, Help@Out for assistance. She then received a reference number (we cannot find the reference number) and a message which state that she will receive a call for assistance within 10 minutes &...

Outsurance / insurance claim

Blancheb666 on Nov 19, 2016
I was involved in a accident with an outsurance client in August.I don't have insurance myself, and my little daughter of 3years old was in the vehicle with me at the time it was indeed the fault of the. Other driver and he was kind enough to admit that and apologies were given, my...

Outsurance / vehicle body paint

StaceyLee on Nov 14, 2016
My vehicle was sent to Gateway Autobody on behalf of Outsurance. When I received the vehicle back, the paint job was incorrectly blended and the left side of the vehicles paint is a lighter grey than the rest of the painted vehicle. This is not what the vehicle looked like before I made...

Outsurance / refrigerator claim

rehobother on Nov 8, 2016
They will do anything to get out of a claim, next they will blame the bad telephone connections as a reason they cannot process my claim. Pathetic. Don't go there, they promise you anything and everything to get you to sign up then they evaporate . You have to spend money making...

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