The complaint has been investigated and
resolved to the customer's satisfactionResolved Imperial Tobacco Australia — river stone premium rum blend
resolved to the customer's satisfaction
I am writing to you to offer some feedback in regards to your Riverstone tobacco, I find the product to be good value and as good as Champion velvet rum if not better and a good price too.
I find that in most pouches I am forever picking out "bark" or unshredded leaf and blobs of flavour/tar, it does annoy me that I am paying a reasonable price for what adds up to non usable product which is part of the weight I pay for.
I thought I would offer feedback as I do like your product I do not like paying for bark.
I look forward to any response you may offer when possible.
The complaint has been investigated and resolved to the customer's satisfaction.