The complaint has been investigated and
resolved to the customer's satisfaction
Imperial Tobacco Australiariver stone premium rum blend

S Jul 11, 2019
This review was posted by
a verified customer
Verified customer

I am writing to you to offer some feedback in regards to your Riverstone tobacco, I find the product to be good value and as good as Champion velvet rum if not better and a good price too.
I find that in most pouches I am forever picking out "bark" or unshredded leaf and blobs of flavour/tar, it does annoy me that I am paying a reasonable price for what adds up to non usable product which is part of the weight I pay for.
I thought I would offer feedback as I do like your product I do not like paying for bark.
I look forward to any response you may offer when possible.
Kind regards
Sean Macvicar


The complaint has been investigated and resolved to the customer's satisfaction.

  • Imperial Tobacco Australia's response · Jul 14, 2019

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.