Imperial Tobacco Australia
reviews and complaints

Hello, I bought a pkt of parker & Simpson 40 blues opened the Pac went to pull out a cigarette and the filters were not attached to at least half of them. Not happy.

Hello. The last 3 packets of 25, s that I have purchased from the supermarket have had only 24 cigarettes in them. I am definitely not getting what I pay for. I used to purchase 40's and never had this issue. Obviously, I cannot get a refund from the place of purchase but would like to be assured that this will not be an ongoing issue and an explanation would be appreciated.
Thanks
Trudi

I have a packet of Parker and Simpson golds and have around 1/4 of the smokes have holes in them, some tiny some large, I have included a pic of 2 smokes, these were purchased from IGA walloon qld 4306 29/11/20, the tips of about 15 smokes all have small holes, as per the pic the largest hole is in the middle of the smoke, I can be emailed on [protected]@hotmail.com

Recently I purchased a carton of JPS 40's Red from a Cole's store in Norwest Sydney Australia.
As you would know, they now cost in excess of $250 a carton now, and I am continuously disappointed with the number of individual cigarettes that are defective, broken and unable to be smoked.
In a packet I opened today, there were another 3 in unsatisfactory condition and unable to be smoked!
I think it is very unsatisfactory and a rip off when charging so much and to have so many unusable items. From this carton only I've had to discard a total of 15 individual cigarettes.
I have taken photos of the condition that they were in, should you wish to follow up. If this continues to happen as it has in the last 4 cartons I have purchased, I'll definitely be changing product to an alternative to see if I get a better purchase for my expensive outlay.

Lately I have noticed that there seems to be more and more large uncut pieces in the pouches that are un smokable. Really disappointed, this last one was as large as an Australian 50c piece.
The pricing or tobacco products has sky rocketed in the last few years, but the quality seems to be dropping just as dramatically. As a very regular smoker, I am considering switching brands to see if another brand is more consistent with a quality product.

Hello I purchased a 50g pack of champion ruby and as a long time smoker of this i have noticed that it most definitely is not champion ruby inside the pouch it is alot darker and does not smell or taste the same .

The barcode number is 9 327 329 005778

As this is only tobacco I smoke it is very disappointing. Tobacco is very expensive and this shouldn't of happened

Thank you
Tye barkley

I was rolling a smoke, and got a black lump looks alot like mouse or rat poo! Absolutely disgusting

1/11/2020 Narelle.
Hello, we smoke JPS blue and we have had a number of packets with rips and tears over the past few months.

The last pack we have opened has a number of cigarettes with rips/tears and for the cost of a packet of cigarettes this is really not acceptable.

Normally I am not one to put in a complaint but when you have this happen a number of times it becomes time to take action.

There must have been some change in your QA processes earlier this year as we have smoked JPS blue for years and not had this problem prior to this year.

My husband and I both smoke JPS blue and we are pensioners so we a limited to have extra funds to purchase extra JPS blue when we are impacted this way.

regards Narelle [protected]

I have been smoking White Ox for forty years and never had a problem but I bought a 25g pouch of White Ox tobacco this morning from Caltex Service Station, Port of Brisbane and the tobacco is so fine it is almost powder.

Seeing as the price has gone up so much in the past couple of years I expect the tobacco to be good quality.

I would like a refund as the quality was very poor.

The cigarettes are unfinished, e.g. packed without filter attached, there were 2 in the current packet and at $85 Aust a packet I find this totally unacceptable ... where is the QA ..."...

Hi there,
Over the last several packs I've brought from 3 different places, there has been at least 1-3 cigarettes missing from the brand new unopened pack. Prices keep going up but now you've started to dock the cigarette from the pack too but still sell it at a full pack price? What's going on with that?

50gram pouch is once again, full of bark and dust!. At $115.00 a pouch, this is just not good enough for your business. I've been smoking your tobacco, since 2003, and in the last few years I'm am astouned at the quality. I would believe some sought of reimbursement to a valued customer, should be done. Thinking of changing tobacco I smoke. Not happy.

I live in Deception Bay, Brisabane, Queensland, Australia. I am 59 years old. I have been smoking White Ox Tobacco for over 29 years. The last 3 pouches I have purchased, 25 gram packs, have been full of sticks and trash and what looks like bark. Have they sold the company ? It really is bad. If the next pouch is the same I'm swapping brands. 😑😑

Good day. I've purchased a 15g pouch of Champion Ruby today and it's most definitely not the same tobacco that's inside the 25g pouches that I usually buy. About a month ago I bought a 20g pouch of Champion Ruby and had the same problem. Upon closer inspection of these products I noticed they are made in Netherlands. The 25g and 50g pouches, which I consider to be the genuine product, are made in New Zealand. The product from Netherlands is too finely cut, the colour is different and it does not taste like the Champion Ruby that I am used to. It gives me a sore throat too and I actually never finished the 20g pouch. I have only had two small cigarettes from the 15g pouch that I bought today and already I have a sore throat. I probably would not smoke more of it. What is very disappointing is the fact that I paid $36.95 for this product.

It says on paper packet that bats go left when exiting a cave... watching bear Grylls now and that clearly isn't true

Hi I recently bought a 15g pouch of Riverstone Premium Rum Blend 15g tobacco and inside it was another tobacco. It was of the same brand name, empty and completely shredded. Ive bought this tobacco for quiet some time now as I've always thought highly of the quality. Then having removed the shredded pouch material I noticed the tobacco that remained looked to be of lesser volume in which I'd grown used to, so I weighed the total amount and realised that my Riverstone Premium Rum Blend had now come at a premium rate. It weighed 11grams in total.
Could you please advise me on the necessary steps I should take in order to find some resolve in this case.
Paul Loftus
[protected]@hotmail.com

Why isn't your company fighting against the extortion in Australia they call tax as it's your customers that are being Abused by this help us your customerS to fight this tax as it is just a government money grab and needs to stop ...
It is against human rights to force an un fair tax on people that can make their own choices
Thank you for your time

Corners not cut and multiple box's of tally hos, I'm dead set over it, I've been loyal to tally ho for years it's ridiculous. I'm seriously considering changing to Rollies brand papers as there cheaper and have cut corners more often then tally ho papers

Hey I spoke to a lady when I called today on [protected] she says she is the supervisor they have put me on prepay without any notice as I was not paying on time that's fine for me because that was my mistake
But I have placed order on 6th I waiting for the payment link or amount should be pain in a mail nothing was sent and she is screaming like hell and cut my call