Imperial Tobacco AustraliaUnhappy tobacco purchase

T Dec 07, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

I have been a satisfied white ox smoker for over 15 years now and lately have noticed I'm getting a lot of bark in my pouches. I also purchased a small packet 25 gram today and am extremely upset to find that the entire packet is dried out and all crumbs. I will send through a picture to show you what I just purchased.
Any feedback will be greatly appreciated and if possible I would like to exchange my resent packet for a fresh one please. Thank you
Troy Morrison Ph#[protected]
19 Hanbury St Mayfield, NSW 2304

Unhappy tobacco purchase
Unhappy tobacco purchase
Unhappy tobacco purchase

  • Imperial Tobacco Australia's response · Jan 04, 2021

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

  • Imperial Tobacco Australia's response · Dec 07, 2020

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Responses

  • Al
    Alicia Makea Dec 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Yes sir! Had the same problem yesterday i ended up throwing the pack out as i wasn't aware of this site. But my packet was exactly like yours there dry and harsh to smoke. Not good when we pay so much for a pouch.

    0 Votes
  • @Alicia Makea At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.