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I have been a satisfied white ox smoker for over 15 years now and lately have noticed I'm getting a lot of bark in my pouches. I also purchased a small packet 25 gram today and am extremely upset to find that the entire packet is dried out and all crumbs. I will send through a picture to show you what I just purchased.
Any feedback will be greatly appreciated and if possible I would like to exchange my resent packet for a fresh one please. Thank you
Troy Morrison Ph#[protected]
19 Hanbury St Mayfield, NSW 2304
The complaint has been investigated and resolved to the customer's satisfaction.
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Yes sir! Had the same problem yesterday i ended up throwing the pack out as i wasn't aware of this site. But my packet was exactly like yours there dry and harsh to smoke. Not good when we pay so much for a pouch.
At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.