CB Smoking and Tobacco Imperial Tobacco Australia White sox 50 and 25 gram premium tobacco

Imperial Tobacco Australia review: White sox 50 and 25 gram premium tobacco

Nickz of AU

Nov 30, 2020 5:39 pm EST

Verified customer

Resolved

Replied

Hi I have been a long time customer, and have been buying imperial tobacco white ox superior dark blend tobacco for many years. I have had a couple of issues with quality and weight of there pouches during that time, which have been worked out between the company and I. Most recently I had a couple pouches replaced which I was not happy at all.. I wish to send the parts of those pouches that were non smokable and way below standards and wish to tell there quality assurance team that they have too lift there game a bit.. I will contacting them and sending said item back and require a quick replacement please.

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Imperial Tobacco Australia response

Dec 07, 2020 6:45 pm EST

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Problem.all fixed thankyou

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.