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IKEA review: IKEA online selling in Greece and general complaints

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Hello!

Are you responsible for IKEA Greece? If not, can you give me an e-mail address for someone higher in rank than IKEA Greece? I have a complaint about how things are going here...

Thank you for an answer.

Best regards

Seceleanu Cezar

E-mail to IKEA

I made an order on 04.12 for 2 countertops, on the IKEA website. On the scheduled date, 18.12, when I showed up at the Kifissos store to pick up the goods, there was nothing available. The reception told me that a mistake was made and that I will receive the goods at home with free shipping. I tried for weeks to contact someone by phone, but it was impossible. On 04.01.2024 I finally managed to talk to someone who told me that there is a ticket and the goods will be handed over to the carrier on 05.01. Since this did not happen on 09.01. I sent an e-mail canceling the order, as I spoke to Ikea on the phone. Yesterday, 12.01.2024, I went to IKEA Kifissos to see what was happening. I received a confirmation of the cancellation of the order, attached here. As a result, I bought the 2 pieces from the store and they will reach me on 30.01. Now, they want to send me the order, after they issued an order cancellation paper! HOW DO YOU SHIP A CANCELED ORDER? See the attached document. I WILL NOT RECEIVE THIS TRANSPORT AND I WANT A RETURN OF THE AMOUNT ACCORDING TO THE DOCUMENT ISSUED BY IKEA! For other information regarding this case, please contact me by e-mail.

Claimed loss: 170Eur

Desired outcome: Refund my payment of 170Euro

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
    8800 234 5566
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    Russia
    800 4532
    800 4532
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    UAE
    +31 900 235 4532
    +31 900 235 4532
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    Netherlands
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    +1 (888) 888-4532
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    United States
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    +1 (866) 866-4532
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    Canada
    +44 203 645 0015
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    United Kingdom
    +61 280 206 641
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    Australia
    +43 800 081 100
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    Austria
    +32 27 191 922
    +32 27 191 922
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    Belgium
    +45 70 150 909
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    Denmark
    +358 934 829 400
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    Finland
    +33 969 362 006
    +33 969 362 006
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    France
    +49 61 929 399 999
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    Germany
    +353 15 413 300
    +353 15 413 300
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    Ireland
    +39 278 629 900
    +39 278 629 900
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    Italy
    +47 91 502 340
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    Norway
    +48 222 750 000
    +48 222 750 000
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    Poland
    +351 800 203 020
    +351 800 203 020
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    +34 900 400 922
    +34 900 400 922
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    Spain
    +46 775 700 500
    +46 775 700 500
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    Sweden
    +41 848 801 100
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    Switzerland
    +86 400 800 2345
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    China
    +852 31 250 888
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    Saudi Arabia
    +65 67 866 868
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    Singapore
    +82 16 704 532
    +82 16 704 532
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    South Korea
    +886 412 8869
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    Taiwan
    +66 27 087 999
    +66 27 087 999
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    Thailand
    +1 (815) 592-4247
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
    More phone numbers
  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 10, 2024
  7. View all IKEA contacts
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