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Southern Motion
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Southern Motion
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24 complaints
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M
4:01 pm EDT

Southern Motion - Power wall Recliner

Purchased a power wall recliner with power headrest in July 2020 at NFM in Kansas City, the chair is reclined and will not go back to a sitting position. I called NFM as was told the warranty is only for one year. As much as this chair cost it should last longer than two years, but I will be out of the money as the warranty is only one year. Do not purchase from this company if they cannot stand behind the product for longer than one year.

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C
3:43 pm EDT

Southern Motion - Zero gravity recliner

Bought the recliner zero gravity immediately I noticed that the lumbar support doesn’t stay inflated. I called the furniture store and they scheduled a technician to inspect the chair. Waited a month and the tech said that the air bag had a factory defect. I waited two months for a replacement . On may 11 2022 I received another chair and it still the lumbar bag doesn’t stay inflated. I purchased the extended warranty from the store when I first purchase the chair. Please help ! What’s the problem ?

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M
11:58 am EDT

Southern Motion - Southern Motion All Star Recliner

I bought a Southern Motion All Star Recliner in 2020 and it did not even last into 2021, even after 2 repairs. The frame was junk and would not hold even a substantial portion, let alone, the full weight capacity rating of the chair. The dealer who sold it to me was gracious enough to sell me another chair at cost, but it was still more money outlay and not the texture of the All Star.

Southern Motion would not even call me directly to discuss the chair. The must have been afraid of the junk they had sold. Based on this company's lack of customer service, diligence and ev3en common sense, I would strongly recommend that nobody do business with the "great" American company. They are a sham. They could care less about customers and they lie to the customer through their dealers. Take your hard earned money and buy the Beas by Best chair. It is much better built, the company stands behind it and it is less expensive to boot. Southern Motion is a disgrace to the American manufacturing sector and should be ashamed of themselves - period!

Desired outcome: Still waiting for the new chair that was promised if I destroyed the old one. Until that happens they are still liars and not worth their word.

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J
8:05 pm EDT
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Bought SPECIAL order Top Grain Leather Recliner in 2018. Quality is so bad! Should have read reviews. I'm sure Southern Motion is out of business by now. They fully replaced it once. Repair guy came out twice after that. Horrible piece of junk. Sold it for half price within the year. Best move I ever made -- selling it, that is.

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Southern Motion - Behr Power Recliner 970-21 Eastwood Colorado

Tried out the chair in the store at HOM furniture outlet. Seem like it might be a nice twist to just the recliner but have the bonus features of the heat massage felt comfortable in the store however doesn't open up all the way for reclining more like a clam. 30 days to receive our chair we went to pick it up ourselves put it in place we've only had the chair just under 28 days and it feels like the back foam inside the top of the middle of the back is wearing out or there was none to begin with feels like you're sitting with your back against the steel gurder, And after reading reviews on here from everybody else's problems decided no we're not going to wait for any more problems It's going to get returned regardless of a 20% restocking fee or what have you. Went looking for recliner cuz my old chair had a spot where it was hitting your lower back and starting to hurt This chair feels like I'm sitting on a steel gurder with the backrest of a steel gurder. Nope not going to happen for 2100 with tax included No way not going to happen going back back to looking for another chair.

Desired outcome: Out of my life, Returned

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R
6:18 pm EST
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S
4:53 am EDT
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Bought 2 Souther Motion Recliners with heat and air massage. Have had these chairs for 2 year and had the hand held remote go bad 3 times. Now the remote is starting to act up yet again.

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M
9:46 pm EST

Southern Motion - Socozi reclining sofa

Remote controls burn out. Bought the sofa 1 year ago at Furniture Row in Colorado Springs. the first remote failed on day one and was replaced by Furniture Row. Now one year later another remote has burned out. online replacement from https://greatfurnituredeal.com/southern-motion-socozi-recliner-chair-replacement-remote is $95. After paying thousands for the sofa, these cheap remotes are frustrating and expensive.

Desired outcome: replacement remote

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S
5:04 pm EST

Southern Motion - Custom order

I custom ordered a dual recliner with the Consol first of September from BF Myers furniture in Goodlettsville Tennessee. I was told that I would have delivery in mid November that it was scheduled to be shipped from the warehouse on November 9 and weeks later I was told that it was shipped to the wrong warehouse and it has literally been sitting there for a month and I still do not have my couch. I've heard excuse after excuse after excuse and now BF Myers is saying they are leaving on the 22nd to go pick up the furniture in their truck and I will have it by Christmas. Now I have to tear my living room apart on Christmas Eve if it actually gets here then in the middle of Christmas and having to move my whole living room around. This has turned into a nightmare of epic proportion's. I had a Southern Motion dual reclining loveseat and I knew exactly what I wanted so I had to order it to get the leather and the color that I wanted. Not in my wildest dreams would I think that it would take this long to find and retrieve my couch that supposedly was sent to the wrong warehouse. Thank Now I have to tear my living room apart on Christmas Eve if it actually gets here then in the middle of Christmas and having to move my whole living room around. This has turned into a nightmare of epic proportion's. I had a Southern Motion dual reclining loveseat and I knew exactly what I wanted so I had to order it to get the leather and the color that I wanted. Not in my wildest dreams would I think that it would take this long to find and retrieve my couch that supposedly was sent to the wrong warehouse.

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ADVERTISIMENT
P
7:32 pm EDT
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Paid a pretty penny for a three recliner leather sectional and a leather reclining sofa. Only had them for about 5 years... With only one person in the home. They started cracking and peeling all over the place and look horrible. Of course the extended warranty just ran out or so i'm told. I called two different leather repair companies only to be told that...

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V
6:42 pm EST
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To our shock the pieces arrived on 2/14/20 and we were shocked at the inferior poor workmanship, and noticeable defects.The furniture looked USED. When we sat on the furniture we could NOT believe how uncomfortable it felt ( nothing like the furniture in the store) but ALSO the squeaking noises in all of the seats !We called customer service the NEXT DAY...

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M
10:39 pm EDT
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We bought 2 Southern Motion power recliners for $1300.00 in September 2018 from Art Van. Didn't actually receive them until December--unacceptable delay from the company. And then when we did receive them, they were the most uncomfortable chairs we've ever had. I have a family of 4 and none of us could even sit in them for over a couple hours before our...

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L
2:11 pm EST
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We purchased these pieces that were delivered in early April of 2018, and have had the fabric repairman here for the 3rd time due to fabric splitting and separation. Why is this happening to this leather. Is it poor quality. Customer Service is not very helpful and repairs are very slow in getting done. Purchased from Old Brick Whse. in Albany, NY. Please Help!! Much Appreciated

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J
7:58 am EDT
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Have owned this furniture less than one year actually less them 10 months as we were delivered in January and didn't even sit on it and till after mid February due to being out of town to a death of my daughter. Neither here nor there the foam in the cushions have not held up feels like we're sitting on the boards and the Springs in the furniture not able...

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We purchased a Southern Motion power sofa and power recliner from Stacy's Furniture delivered in February of 2017 with the 5-year Premium 1 Guardian protection plan. We have had electrical problems from the date of delivery with the recliner. Now we are having problems with the sofa and recliner with cushions, and possibly spring/frame problem in addition...

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L
11:22 am EDT
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I mailed the following letter many weeks ago and was hoping for a response. No response has been received. August 9, 2018 Dear Sir: My husband and I bought a Southern Motion power recliner and power loveseat in late June from Choice Furniture in Chichester, New Hampshire. I wanted to let you know how unhappy I am with the loveseat. The details off the...

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9:15 am EDT
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We purchased a southern motion recliner from Hortons Furniture in Wichita Kansas 4 years ago. We are very dissatisfied with this product. We paid a lot for this chair and the leather? If it is leather as we were told, is coming off the head rest. We called the store and was told the warranty is a year. We have a Lazyboy that we have owned for 30 years still...

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L
8:14 am EST
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I purchased a couch and loveseat March 15, 2011. I ordered it and waited on it for weeks to come in from Jerry's RCA 375 W Springfield Sullivan, Mo 63080. I went to Jerry's RCA a few months ago and told them what was happening and gave them pictures. I have been back there twice and the person who takes care of this is never there and they never call me...

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L
3:48 pm EDT
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We purchased our power recliner from Woodstock Furniture Outlet a couple of years ago.Paid a pretty penny for it, too. We were told that this recliner would last us for years! We were reassured that, although not leather, the bonded material was actually more durable. Mind you, this chair is not used very often, but about a year ago I started to notice...

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J
6:15 pm EDT
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We bought a Southern Motion power reclining double loveseat a year and a half ago. The seat cushion on one side has sunk 3 inches next to the arm of the seat. When you sit in it, you feel like you sitting at an angle. Also, the leg rest, on the other reclining side, has dents in the cushion where our legs rest when reclined. We bought the extended warranty...

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