Menu
Register
Write a review File a complaint
IKEA

IKEA review: Mattress

S
Author of the review
1:52 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi Team,

I am writing to bring to your attention an issue I have encountered with a mattress I purchased from your store on 18th March '23.

I had high hopes for its quality and comfort. However, over the past few months, I have noticed significant deterioration in its performance. Despite proper care and maintenance, the mattress has developed noticeable sagging and discomfort, leading to disrupted sleep and discomfort.

I am really disappointed with the experience, as I trusted in the quality of your products and expected the mattress to be maintained for a reasonable period. As a loyal customer, I believe it is important to address this issue promptly considering I have purchased all my home furniture from Ikea, Croydon, London( Bill attached for reference).

I would appreciate it if you could arrange for an inspection of the mattress and provide options for repairs, replacement or refund as per your store policy. Please let me know the next step to proceed with resolving this issue.

I look forward to your prompt response and a satisfactory resolution. Thank you for so much.

Regards

Saloni

Desired outcome: Repair, replace or refund.

Confidential Information Hidden: This section contains confidential information visible to verified IKEA representatives only. If you are affiliated with IKEA, please claim your business to access these details.

More IKEA reviews & complaints

IKEA - ikea cheap furniture 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - ikea credit card is a drama! 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - don't shop there 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - malm base and sulton fjordgard mattress - the worst 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - kitchen remodel / incompetence; poor customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - snapped finger
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
    8800 234 5566
    Click up if you have successfully reached IKEA by calling 8800 234 5566 phone number 5 5 users reported that they have successfully reached IKEA by calling 8800 234 5566 phone number Click down if you have unsuccessfully reached IKEA by calling 8800 234 5566 phone number 7 7 users reported that they have UNsuccessfully reached IKEA by calling 8800 234 5566 phone number
    50%
    Confidence score
    Russia
    800 4532
    800 4532
    Click up if you have successfully reached IKEA by calling 800 4532 phone number 3 3 users reported that they have successfully reached IKEA by calling 800 4532 phone number Click down if you have unsuccessfully reached IKEA by calling 800 4532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling 800 4532 phone number
    100%
    Confidence score
    UAE
    +31 900 235 4532
    +31 900 235 4532
    Click up if you have successfully reached IKEA by calling +31 900 235 4532 phone number 3 3 users reported that they have successfully reached IKEA by calling +31 900 235 4532 phone number Click down if you have unsuccessfully reached IKEA by calling +31 900 235 4532 phone number 6 6 users reported that they have UNsuccessfully reached IKEA by calling +31 900 235 4532 phone number
    Netherlands
    +1 (888) 888-4532
    +1 (888) 888-4532
    Click up if you have successfully reached IKEA by calling +1 (888) 888-4532 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (888) 888-4532 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (888) 888-4532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (888) 888-4532 phone number
    United States
    +1 (866) 866-4532
    +1 (866) 866-4532
    Click up if you have successfully reached IKEA by calling +1 (866) 866-4532 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (866) 866-4532 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (866) 866-4532 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +1 (866) 866-4532 phone number
    Canada
    +44 203 645 0015
    +44 203 645 0015
    Click up if you have successfully reached IKEA by calling +44 203 645 0015 phone number 2 2 users reported that they have successfully reached IKEA by calling +44 203 645 0015 phone number Click down if you have unsuccessfully reached IKEA by calling +44 203 645 0015 phone number 7 7 users reported that they have UNsuccessfully reached IKEA by calling +44 203 645 0015 phone number
    United Kingdom
    +61 280 206 641
    +61 280 206 641
    Click up if you have successfully reached IKEA by calling +61 280 206 641 phone number 7 7 users reported that they have successfully reached IKEA by calling +61 280 206 641 phone number Click down if you have unsuccessfully reached IKEA by calling +61 280 206 641 phone number 7 7 users reported that they have UNsuccessfully reached IKEA by calling +61 280 206 641 phone number
    Australia
    +43 800 081 100
    +43 800 081 100
    Click up if you have successfully reached IKEA by calling +43 800 081 100 phone number 5 5 users reported that they have successfully reached IKEA by calling +43 800 081 100 phone number Click down if you have unsuccessfully reached IKEA by calling +43 800 081 100 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +43 800 081 100 phone number
    100%
    Confidence score
    Austria
    +32 27 191 922
    +32 27 191 922
    Click up if you have successfully reached IKEA by calling +32 27 191 922 phone number 1 1 users reported that they have successfully reached IKEA by calling +32 27 191 922 phone number Click down if you have unsuccessfully reached IKEA by calling +32 27 191 922 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +32 27 191 922 phone number
    100%
    Confidence score
    Belgium
    +45 70 150 909
    +45 70 150 909
    Click up if you have successfully reached IKEA by calling +45 70 150 909 phone number 1 1 users reported that they have successfully reached IKEA by calling +45 70 150 909 phone number Click down if you have unsuccessfully reached IKEA by calling +45 70 150 909 phone number 1 1 users reported that they have UNsuccessfully reached IKEA by calling +45 70 150 909 phone number
    Denmark
    +358 934 829 400
    +358 934 829 400
    Click up if you have successfully reached IKEA by calling +358 934 829 400 phone number 1 1 users reported that they have successfully reached IKEA by calling +358 934 829 400 phone number Click down if you have unsuccessfully reached IKEA by calling +358 934 829 400 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +358 934 829 400 phone number
    100%
    Confidence score
    Finland
    +33 969 362 006
    +33 969 362 006
    Click up if you have successfully reached IKEA by calling +33 969 362 006 phone number 1 1 users reported that they have successfully reached IKEA by calling +33 969 362 006 phone number Click down if you have unsuccessfully reached IKEA by calling +33 969 362 006 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +33 969 362 006 phone number
    100%
    Confidence score
    France
    +49 61 929 399 999
    +49 61 929 399 999
    Click up if you have successfully reached IKEA by calling +49 61 929 399 999 phone number 2 2 users reported that they have successfully reached IKEA by calling +49 61 929 399 999 phone number Click down if you have unsuccessfully reached IKEA by calling +49 61 929 399 999 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +49 61 929 399 999 phone number
    100%
    Confidence score
    Germany
    +353 15 413 300
    +353 15 413 300
    Click up if you have successfully reached IKEA by calling +353 15 413 300 phone number 2 2 users reported that they have successfully reached IKEA by calling +353 15 413 300 phone number Click down if you have unsuccessfully reached IKEA by calling +353 15 413 300 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +353 15 413 300 phone number
    100%
    Confidence score
    Ireland
    +39 278 629 900
    +39 278 629 900
    Click up if you have successfully reached IKEA by calling +39 278 629 900 phone number 2 2 users reported that they have successfully reached IKEA by calling +39 278 629 900 phone number Click down if you have unsuccessfully reached IKEA by calling +39 278 629 900 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +39 278 629 900 phone number
    Italy
    +47 91 502 340
    +47 91 502 340
    Click up if you have successfully reached IKEA by calling +47 91 502 340 phone number 1 1 users reported that they have successfully reached IKEA by calling +47 91 502 340 phone number Click down if you have unsuccessfully reached IKEA by calling +47 91 502 340 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +47 91 502 340 phone number
    100%
    Confidence score
    Norway
    +48 222 750 000
    +48 222 750 000
    Click up if you have successfully reached IKEA by calling +48 222 750 000 phone number 2 2 users reported that they have successfully reached IKEA by calling +48 222 750 000 phone number Click down if you have unsuccessfully reached IKEA by calling +48 222 750 000 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +48 222 750 000 phone number
    100%
    Confidence score
    Poland
    +351 800 203 020
    +351 800 203 020
    Click up if you have successfully reached IKEA by calling +351 800 203 020 phone number 2 2 users reported that they have successfully reached IKEA by calling +351 800 203 020 phone number Click down if you have unsuccessfully reached IKEA by calling +351 800 203 020 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +351 800 203 020 phone number
    Portugal
    +34 900 400 922
    +34 900 400 922
    Click up if you have successfully reached IKEA by calling +34 900 400 922 phone number 1 1 users reported that they have successfully reached IKEA by calling +34 900 400 922 phone number Click down if you have unsuccessfully reached IKEA by calling +34 900 400 922 phone number 1 1 users reported that they have UNsuccessfully reached IKEA by calling +34 900 400 922 phone number
    Spain
    +46 775 700 500
    +46 775 700 500
    Click up if you have successfully reached IKEA by calling +46 775 700 500 phone number 2 2 users reported that they have successfully reached IKEA by calling +46 775 700 500 phone number Click down if you have unsuccessfully reached IKEA by calling +46 775 700 500 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +46 775 700 500 phone number
    100%
    Confidence score
    Sweden
    +41 848 801 100
    +41 848 801 100
    Click up if you have successfully reached IKEA by calling +41 848 801 100 phone number 1 1 users reported that they have successfully reached IKEA by calling +41 848 801 100 phone number Click down if you have unsuccessfully reached IKEA by calling +41 848 801 100 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +41 848 801 100 phone number
    100%
    Confidence score
    Switzerland
    +86 400 800 2345
    +86 400 800 2345
    Click up if you have successfully reached IKEA by calling +86 400 800 2345 phone number 1 1 users reported that they have successfully reached IKEA by calling +86 400 800 2345 phone number Click down if you have unsuccessfully reached IKEA by calling +86 400 800 2345 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +86 400 800 2345 phone number
    100%
    Confidence score
    China
    +852 31 250 888
    +852 31 250 888
    Click up if you have successfully reached IKEA by calling +852 31 250 888 phone number 1 1 users reported that they have successfully reached IKEA by calling +852 31 250 888 phone number Click down if you have unsuccessfully reached IKEA by calling +852 31 250 888 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +852 31 250 888 phone number
    100%
    Confidence score
    Hong Kong
    +81 570 013 900
    +81 570 013 900
    Click up if you have successfully reached IKEA by calling +81 570 013 900 phone number 1 1 users reported that they have successfully reached IKEA by calling +81 570 013 900 phone number Click down if you have unsuccessfully reached IKEA by calling +81 570 013 900 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +81 570 013 900 phone number
    100%
    Confidence score
    Japan
    +966 920 004 532
    +966 920 004 532
    Click up if you have successfully reached IKEA by calling +966 920 004 532 phone number 1 1 users reported that they have successfully reached IKEA by calling +966 920 004 532 phone number Click down if you have unsuccessfully reached IKEA by calling +966 920 004 532 phone number 4 4 users reported that they have UNsuccessfully reached IKEA by calling +966 920 004 532 phone number
    Saudi Arabia
    +65 67 866 868
    +65 67 866 868
    Click up if you have successfully reached IKEA by calling +65 67 866 868 phone number 1 1 users reported that they have successfully reached IKEA by calling +65 67 866 868 phone number Click down if you have unsuccessfully reached IKEA by calling +65 67 866 868 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +65 67 866 868 phone number
    100%
    Confidence score
    Singapore
    +82 16 704 532
    +82 16 704 532
    Click up if you have successfully reached IKEA by calling +82 16 704 532 phone number 1 1 users reported that they have successfully reached IKEA by calling +82 16 704 532 phone number Click down if you have unsuccessfully reached IKEA by calling +82 16 704 532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +82 16 704 532 phone number
    100%
    Confidence score
    South Korea
    +886 412 8869
    +886 412 8869
    Click up if you have successfully reached IKEA by calling +886 412 8869 phone number 1 1 users reported that they have successfully reached IKEA by calling +886 412 8869 phone number Click down if you have unsuccessfully reached IKEA by calling +886 412 8869 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +886 412 8869 phone number
    100%
    Confidence score
    Taiwan
    +66 27 087 999
    +66 27 087 999
    Click up if you have successfully reached IKEA by calling +66 27 087 999 phone number 2 2 users reported that they have successfully reached IKEA by calling +66 27 087 999 phone number Click down if you have unsuccessfully reached IKEA by calling +66 27 087 999 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +66 27 087 999 phone number
    100%
    Confidence score
    Thailand
    +1 (815) 592-4247
    +1 (815) 592-4247
    Click up if you have successfully reached IKEA by calling +1 (815) 592-4247 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (815) 592-4247 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (815) 592-4247 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (815) 592-4247 phone number
    +1 (647) 746-4611
    +1 (647) 746-4611
    Click up if you have successfully reached IKEA by calling +1 (647) 746-4611 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (647) 746-4611 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (647) 746-4611 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (647) 746-4611 phone number
    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
    +1 416 646 8182 ext:2305
    Click up if you have successfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number Click down if you have unsuccessfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number
    National Public Relations Specialist
    More phone numbers
  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
IKEA Category
IKEA is ranked 1 among 370 companies in the Furniture Stores category
Trending companies