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IKEA

IKEA review: Delivery and customer service

B
Author of the review
12:18 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We made our order on 8/23 and the estimated delivery date at that time was 8/29, but as we moved into our house on the 29th, the delivery was postponed and we received nothing, so we waited for two more days. When it came to the 31st, my roommate and I were on campus and neither of us was at home, so they rescheduled the delivery date to 9/2 which is the second time it has been postponed. These things above were at least acceptable up to that point.

Yesterday as we checked the status, the estimated date became 9/7. As we inquired, the customer service just said: "The date couldn't be promised". If the estimated date or even the date range can't be promised then my suggestion is that just shut the company because you are selling furniture, not the lottery. Our order has been delayed for the third time and we have been staying in an empty new house for almost a week. This terrible condition is going to be maintained for at least another five days, and this is caused by nothing but simply purchasing items from Ikea.

To try to solve the problem, we've made at least 5 phone calls up to now (and they really love transferring calls). In the beginning, Ikea customer services told us we should contact RXO directly, and they said that they were unable to change the delivery time from their site, while RXO said exactly the same (This is the only moment that allowed me to see the unity of Ikea and RXO, which is fairly ridiculous). We made several more phone calls today to check the update, The first time the Ikea team told us that no truck was scheduled on the 2nd so our delivery could not be rescheduled on that day; but on the second time, a different staff said that their schedules are full on 2nd so they are unable to change our delivery to that date, which means that their information is not even consistent and possibly some of the staff wasn't telling the real condition to their customers.

Desired outcome: I'd appreciate a response and a better adjustment

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