IKEA review: Payment and delivery: order # [protected]

This matter is beyond URGENT.

I paid this order by EXPRESS International Bank Transfer last Friday (. Copy attached.

I was told by the bank that the transfer would have been immediate.

I have been chasing confirmation that my order (Copy attached) has been confirmed and that it will be delivered before the end of this week.

Nobody is answering phone (I have been calling Mal (Areechanya), IKEA for Business Specialist on their number [protected] without success.

I have spoken with the Perth IKEA store. They cannot place my order on the truck as they have not had confirmation that the funds have arrived.

I have sent several emails seeking to have this order, the payment and delivery confirmed, but I get no reply.

I have booked a company to install the kitchen. They have booked a crew, a plumber, and an electrician, based on the order I placed over 2 weeks ago.

It is not possible to move the installer dates (at a cost of $7,368.35), as they are booked out for the next month, and will not be available until late November.

I have an open house deadline to sell this property on the 9th of Nov. We have photographers, a stylist delivering furniture and carpet layers all booked in, based on the kitchen and bathroom vanity being installed prior to the 9th of Nov 2023.

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