IKEA
Reviews and Complaints

I worked with an Ikea kitchen planner staff member and ordered over $8000.00 worth of goods which I paid for in full on January 11, 2025. Ikea has failed to deliver these goods because they no longer have all the items I paid for in stock. I post this as a warning that Ikea is accepting money for goods and not reserving that stock after payment, or they are selling items which are not in stock even though they have been ordered with an Ikea staff member who assured that they were in stock when ordered. I have cancelled my kitchen order because Ikea cannot deliver in a reasonable timeframe. At 11.05pm the night before the booked delivery date (Tuesday 21 January 2025) Ikea texted that they could not deliver any items the next day because some of the paid for items were no longer in stock. No one from Ikea contacted me until the Wednesday and I could not get through on the help line after 30 minutes of trying on the Tuesday. The earliest delivery date I am now offered is 4th February 2025, I cannot trust Ikea to deliver on that date as I see online many of the items I ordered and paid for are now marked as sold out.

I am unbelievably disappointed in IKEA. I have been kicked back and forth between IKEA and a third-party delivery company, and I’ve gotten the runaround from both IKEA and RXO about my delivery. RXO is the delivery partner for IKEA. They canceled the second half of our delivery and said that we need to reschedule with RXO.

I called and waited on hold for 30 minutes. RXO said that IKEA needs to approve the reschedule date, but IKEA said there was already a confirmed date for redelivery. I did not receive a confirmation from RXO, so I called them again. They said, “No, it’s not scheduled, and IKEA needs to schedule it.” I couldn’t make this up if I tried.

I said I would like to cancel the rest of the order and reorder so I can pick it up in person. Apparently, I’m not allowed to partially cancel an order. I am trying to pick up the order from the RXO warehouse, so IKEA said to email RXO to arrange it. RXO said they need written approval from IKEA. IKEA is saying they can’t provide written approval. What a cluster!

I would rather not be this upset about the back and forth and the nearly four hours I’ve spent over the past week trying to resolve this. If IKEA is going to partner with a company for delivery, they should make sure that it’s not a nightmare for their customers to deal with. This is completely unacceptable.

Hej,

My name is Ovidiu, from Romania.

Few Years back I bought furniture for 2 apartments from you guys, including Kitchens.

On the receipt we had written 25 years Warranty.

Well, that particular furniture, you dont manufacture anymore... and my furniture is becoming yellow... So, my warranty... is just a paper because you offered me to return the whole kitchen for less than half price I purchased 10 years ago and the price for a similar kitchen now... is very expensive.

SO, All I want is to replace these yellow fronts (doors) and thats it. I dont want to buy 4000 euro furniture. After all, You offered 25 years warranty! I am sick and tired to talk with robots, these DGPR is becoming too much, If is not a robot, I person is like a robot. Same answers, same questions. I have 4-5 emails from you, all are with the same answers, there is no other option. To get another sale! I give back everything, you give a card with 1000 euro, and I add another 3000 on top of this waranty!

Let me know what I can you, beside searching a lawyer and Make the biggest bad publicity you've ever seen.

I have just had a extremely distressing e experience in the Bristol store. I am a disabled woman who was shopping alone and was appalled at how I was treated.

After having a lovely experience while shopping, I went to till number 4 at around 11.45 am. I first got told off by the man on the checkout because I only had one trolley, rather than two. It would have been physically possible for me to have more than one trolley.

He then asked me to remove the large items which he then proceeded to knock on the floor without saying sorry (Im not sure if they are damaged or not at this point). Then he rushed all my other items through which I started to pack and he shouted at me to pay first, which I did. Rather than helping me pack or indeed just wait until I had finished packing, he started putting the next customers items through the till. I then started to get flustered and apologised to the people behind me who also struggled to pay as my items were still in the packing area.

He then started to serve the next customer and when I asked him if he could wait or at least help me pack he just rudely said ‘we are really busy’ - which was not the case as the store was quiet and there was no one else waiting. I then asked him why he was being so rude, he ignored me and said under his breath to the man behind ‘I don't think its me who's being rude’.

Not only was I extremely embarrassed, but as someone who has invisible disabilities (terminal cancer and aspergers) the whole episode was very distressing and I left the store in tears on the verge of a panic attack.

I spoke to one of your managers, Balash, who was very kind and concerned, and advised me to write to customer services, which I did..

I have never experienced such hostility and even spitefulness from someone in the service industry.

I've asked them to view the event on CCTV so they can see what happened for themselves. Whether they will or not is another matter.

I have never experienced such hostility and even spitefulness from someone in the service industry and have asked that this is addressed so that no one else need be on the receiving end of this.

The member of staff was rude and unkind which is completely unacceptable.

I love Ikea! I am not at all handy with tools and yet I was able to put together a desk and a bookshelf that look 5 times the price! The learning curve was a tad steep but if you keep a stiff upper lip, and keep looking at a pic of the finished product (for inspiration) I think almost anyone can master the building art of Ikea. It's worth it for the price! And the style! :)

Yes, you get what you pay for... Now, that doesn't really tell you much at all, does it?
O. K. Then... here goes. IKEA has so much "stuff" and to be candid, I really like most of the things they sell. From a price point perspective, with regard to furniture, it's in the "low to mid range" part of the cost scale. However, more importantly, they always provide a great value for their products. They are certainly worth "checking out". Go see... then write your own review!

This store rocks the market for home decor and even great gifts. Go during a weekday, when it is less crowded. Great for ideas on how to organize a space, or keep it clean and streamlined. Excellent bedding supplies, pillows, covers. Great desk tops and you pick the style of legs, some desks can be a dinning table too. Really good value. I bought many nice cooking pots and oven ready clay serving dishes. Love them. They go from oven to the table and may your meal look awesome.

IKEA quality has improved since they first started selling here on Long Island. Over the years I've purchased quite a few high quality items; bathroom sink and vanity, custom closets for our bedroom, TV stand with storage, and many smaller items that I use constantly. I love visiting the store although I don't like to travel throughout the entire store when I'm there to purchase just one item. Even their cafe is a nice place to visit. In addition, many bloggers are using IKEA furniture and redesigning/renewing, etc. VERY interesting phenomena.

I absolutely LOVE Ikea. Unfortunately we have none in our area, but when I get a chance to visit one, I HAVE to go! I love the little room setups which give you great ideas on how to decorate your own space. Yea, the quality could be better, but let's be honest. You get what you pay for. Some pieces I have had for years, and they are still standing - so that should mean something! Ha! Love the contemporary look as well. When I was little, I loved going there, because my mom would drop me off at the play area (Ikea in Germany) - and now I do the same with my kid...

IKEA has a user-friendly website where you can easily find a product that is on sale.

If we talk about the brand in general, I like that their products are made in different countries of the world, and besides that, they are also good. I also like toys from IKEA, they are soft and made of quality materials.

Every time I go to IKEA, after shopping, I always go to their restaurant, I always buy delicious Swedish meatballs with lingonberry sauce, french fries and unlimited drinks there.

Another plus of IKEA is that their food (for example, the same Swedish meatballs) can be brought home and cooked.

My first time using delivery service from Ikea and was surprisingly satisfied on efficiency and constant updates while waiting. I was told by staff that they will just leave it by the door but found out there are 2 types of service. They brought it right to where I want them to be. Comparing to all other delivery services fr diff companies, I would highly suggest to use ikea delivery service especially if you dont have the proper vehicle required. I was so hesitant to use their delivery due to wrong info given by a store staff. I hope that they will continue to have the same satisfying service or better. Kudos and thank you.

Well rating it on the sole basis of it's inventory they would score an easy %100. I like going to the 1 out in Calgary even though it's a bit far out, that is still ok with me. They do a really good job "At least this store/location does", of putting up displays. Gives me a LOT of idea's on how to improve the look of the house, even though I already have a good idea, and there's always new things they come out with which I really like. One thing I can't stand with a lot of stores is just carrying the same stuff & nothing new or innovative. Ikea is the polar opposite of that which I like very much.

Now how they treat their staff is another matter which they should have an internal look at from an independent source, imo at least their Canadian store's anyways. And by the way it is 1 of the cleanest & well kept store's I have seen. This i'm talking about on a daily basis so that is very commendable. 1 other thing as I don't know if every Ikea has a food court but that's just another good point about this place. Well done indeed.

During end of May when stores were still closed, I was able to finally checkout and order my first time. Site was having technical problems at checkout. Unfortunately I had to pay $49 flat delivery fee so I added more stuff to my order besides a desk. I ordered a huge floor mirror and 2 desk mats. Delivery was 2 months out into end of July. However, I kept checking online I was able to edit my shipping date. I was able to get this pushed by mid June. I was happy and that made my $49 worth while. I missed the delivery guy so he placed all my items at my front door. Everything was intact and perfect condition. Mirror was not even cracked or damaged. Customer service though is lacking. No chat service. And if you do email themit's only directed for Order cancellations. I had other questions and I didnt get answered till weeks later. When the stores opened in July, I was able to find a bookcase that was perfect for my pantry. Was able to apply my Ikea cc promo to my purchases. Prices are affordable, quality products, however more inventory needed on general aisle products in store. Most of my ikea purchases are desks and 20 years later they are still in perfect condition.

I purchased a vanity and each part was priced separately. I paid $15 for a drain kit-Rannilen. The kit was 1 1/2” in diameter and my pipes for the bathroom is 1 1/4”. I went back to get the ladder size ando was told that was the standard size. My husband, a plumber, states the standard bathroom size is 1 1/4”. I was told that any Plummer would know to use an adapter. If an adapter is needed, then an adapter should be included in the kit. Either way, I stated since I cannot use it, that I would take a refund and go buy the size I need. I was told no refund because the package was open.

If I had not opened the package I would not have known I had the incorrect size. It’s ridiculous to stated no refunds if a package is open as folks need to know what they have to utilize whatever it is to see if it works or not.

If this is the policy, I will not shop at IKEA again. I had not return anything prior to this incident. Though, again, if there are no returns because a package is open is very unfair. All the pieces were in the bag and the bag its self was not just ripped open. I was returning a package that was not of any use to me and I paid for. It felt that with a smile I was slapped in the face. I am a retiree on a fixed income and wasting money on something I can’t utilize is not the way I need to wasted my funds.

My recite # is- SA-PR-2023-[protected]

I returned items in july, and haven't received my refund yet! I call every 2-4, keep on getting promises, but nothing happened! And to top it all, some of the customer service staff are rude, and get annoyed when I call! I think that after 5 months, I should receive a compensation!

Order received in june, returned in july.

Supposedly, check sent october 3rd.

Case number: [protected]

Extremely Horrible service. A wardrobe unit I had purchased a year ago for 65k is falling. The drawers are dismantling by themselves. Had called the ikea customer support on the 5th of October 2023. Sent videos and images. had 3 conversations after which I was assured that the person would come for inspection 'SOON'. that soon didnt happen till 10th of october 2023, when I called again. They assured that their person will come on the 13th. yesterday whole day noone turned up. I called again today on 14th october 2023, after keeping us on hold for over 8 minutes, they tell me that there has been an issue from their end. they are extremely sorry and now they are rescheduling my appointment and the concerned person will come next friday! another week. After that the lady from the customer care hung up the phone on me while I was talking!

I wonder whether this is a governemnt office, because they certainly dont look or charge like a government place. am horrified by the ikea experience. we had redone our entire house right from the living to the bedroom, the study tables, bathroom cabinets, all from ikea. its a year and everything seems to be disaligned. we are practically livng out of our closet since the past 10 days and god knows for how many more. I wish we had purchased a godrej or pepperfry instead!

IKEA knowingly discriminates against disabled people by their gross lack of care in ensuring that disabled toilets are clean. Frankly, their disabled toilets are a disgusting and their staff lie and cheat, when filling in their daily logs, ticking that they have checked that everything is clean. IKEA should hang their head in shame for the squalor and filthy conditions of their disabled toilets.

IKEA’s website offer:

“$25 off your first IKEA purchase of $25 or more when you open and use the IKEA VISA Credit Card same day

If your application is approved online, you will receive the offer within two billing cycles as a statement credit. If your application is approved in-store, your offer will be automatically redeemed.”

So I applied for the card online (nearest IKEA is 179 miles away) which took many weeks to get and when it finally came in the mail I immediately placed an order well over $25. That was last March 29, 2023, almost 11 months ago. I have not received the advertised $25 statement credit even after contacting IKEA several times, each time being told the $25 credit would show up on my card next month. It appears to me that IKEA perpetrating a scam.

Hi Team,

I am writing to bring to your attention an issue I have encountered with a mattress I purchased from your store on 18th March '23.

I had high hopes for its quality and comfort. However, over the past few months, I have noticed significant deterioration in its performance. Despite proper care and maintenance, the mattress has developed noticeable sagging and discomfort, leading to disrupted sleep and discomfort.

I am really disappointed with the experience, as I trusted in the quality of your products and expected the mattress to be maintained for a reasonable period. As a loyal customer, I believe it is important to address this issue promptly considering I have purchased all my home furniture from Ikea, Croydon, London( Bill attached for reference).

I would appreciate it if you could arrange for an inspection of the mattress and provide options for repairs, replacement or refund as per your store policy. Please let me know the next step to proceed with resolving this issue.

I look forward to your prompt response and a satisfactory resolution. Thank you for so much.

Regards

Saloni

I am very unhappy about the smart home lighting products I bought in 2023. In January 2023 after falling for the multi-colored light display in the Perth store, I was advised that I could replicate this with bulbs and a Styrbar but it was not true! After over an hour of waiting on the customer helpline, I spoke to Bob and learned that I also needed a Dirigera Hub! I was annoyed as I live a long way from the only IKEA store in Perth and I work full-time. Eventually, I got there in July 2023 bought the Hub, and tried again to get my light show happening. But it did not work to change the colors from yellow to purple but merely moved some of the bulbs from lighter to darker orange!

So, I called again and after yet another lengthy waiting time on the customer helpline, spoke to a woman who assured me all I needed was a cable called Fornima, and it was mentioned in the instructions (it was not) and kindly sent me one because of all the trouble I had experienced. The cable arrived but it had nothing to do with the set-up as it had a 'female' end that related to nothing else! Thus, it was that on the last day of the 365-day return period, I determined to take back all my products and get my money back. the IKEA assistant I spoke to a store assistant called Stephen who convinced me that the problem was in the linking and everything would work out if I held the Styrbar on the bulb itself rather than no less than 5cm away as the instructions say. Within the week, I tried again but just got the same result with some of the bulbs merely changing from orange from lighter to darker !

I AM NOW TRULY FED UP ! and want IKEA to either, send a lighting technician to my house to successfully install my smart lighting or, refund my money for what looks like a truly bogus set of products ! IKEA management should also seriously consider how many people must, like me, be infuriated at how long it takes to talk to customer service and how there is next to no point staffing this helpline with staff who cannot help. Please call me on [protected] for if I don't hear from you I will be taking this matter to senior management. Wendy, Thornlie, WA

Hello!

Are you responsible for IKEA Greece? If not, can you give me an e-mail address for someone higher in rank than IKEA Greece? I have a complaint about how things are going here...

Thank you for an answer.

Best regards

Seceleanu Cezar

E-mail to IKEA

I made an order on 04.12 for 2 countertops, on the IKEA website. On the scheduled date, 18.12, when I showed up at the Kifissos store to pick up the goods, there was nothing available. The reception told me that a mistake was made and that I will receive the goods at home with free shipping. I tried for weeks to contact someone by phone, but it was impossible. On 04.01.2024 I finally managed to talk to someone who told me that there is a ticket and the goods will be handed over to the carrier on 05.01. Since this did not happen on 09.01. I sent an e-mail canceling the order, as I spoke to Ikea on the phone. Yesterday, 12.01.2024, I went to IKEA Kifissos to see what was happening. I received a confirmation of the cancellation of the order, attached here. As a result, I bought the 2 pieces from the store and they will reach me on 30.01. Now, they want to send me the order, after they issued an order cancellation paper! HOW DO YOU SHIP A CANCELED ORDER? See the attached document. I WILL NOT RECEIVE THIS TRANSPORT AND I WANT A RETURN OF THE AMOUNT ACCORDING TO THE DOCUMENT ISSUED BY IKEA! For other information regarding this case, please contact me by e-mail.

Complaints department

IKEA France

325 rue Henri Barbusse

BP 129 78375

Plaisir

France.

Dear Sirs or Mesdames,

I twish to make a formal complaint against your company and a request to the return of money paid to you at Rouen on 27th April 2022 for goods which failed to be delivered and of which I have no further use.

I live in England but have a small second home in France. I bought and paid for a kitchen at your store in Rouen to be delivered to

my address is in the South West of France

These goods never arrived and were apparently wrongly delivered to an address in Northern France.

76410 Tourneville-La Riviere

With the greatest of difficulty I tried to contact you because the goods never arrived I was told that as 14days had elapsed I would have to reorder and claim back my original payment.

As I had a workman who had dismantled my old kitchen I had no option other than to reorder and the new kitchen has now been successfully fitted yet despite all attempts my original payment has yet to be refunded.

I now wish to claim back 956 euros plus 136euros being the price increase between first and second order. Total 1092 euros.

My package was scheduled for delivery on November 27th, and I dedicated my day to being at home in anticipation. However, the delivery driver failed to ring my flat and, after capturing an image of the incorrect side of the building (without the bell), departed. This resulted in a wasted day. I promptly lodged a complaint with DPD, providing a detailed account of the issue, and received assurances that such a situation would not recur.

Despite this assurance, I rescheduled the delivery for the following day, November 28th, with the expectation that all necessary information would be communicated. Unfortunately, the exact same problem occurred, leading to another day of work missed. The information was not transmitted, despite the earlier guarantee that this issue had been addressed.

In light of these repeated setbacks, I have now rescheduled the delivery for the 29th. However, given the previous experiences, I am not optimistic that the situation will improve.

This marks three consecutive days wasted, and I believe it is reasonable to expect a sense of responsibility on your part, as well as compensation for the time and inconvenience caused by these delivery issues.

This complaint is about my online order #[protected] from IKEA. It includes 2 serving plates and 3 serving bowls. I have received my order on 20th November 2023, delivered by DPD. Even before opening the box, I can hear the sound of the broken items, so I have run after the driver to ask him to open the box together, but he was so rude and just said "yes I heard the broken items, but it is not about me, it is about the depo and you have to deal with them not myself". I have written my feedback to IKEA through the feedback from shared via email and today I call the customer service (because there is no other way to reach to IKEA in written to make a complaint unless there is no damage to the package!). I have explained the situation to the customer service. He took notes and told me that he will put me on hold for a while, and after waiting for 30 minutes on the phone I have not heard back from anyone!

Th above mentioned product is a gas hob purchased on 14.10.2022 at IKEA Bengaluru. This product is covered under 5 years of warranty.

On 11.11.2023 at 10.30 am i tried to light a burner of the hob by pressing it but there was no sound of the spark that is generated to light the gas. I could smell the gas upon turning the knob. I understood that spark required to light the gas is not being generated. I used a match stick to ignite the burner and continue to do so when ever it is required to use the hob

Similar problem occurred in Aug 2023 and the same was rectified by your service personnel by replacing the spark generator.

It is requested to resolve this issue

regds

Ravi Y

[protected]

Good evening - First let me say that I really love your kitchen cabinets, That being said, I have been waiting for 4 full months for 2 cabinet doors: 502.660.59 Gray Bodbyn.

I check for availability on a regular basis and the doors have never been available in the entire state of CA, NV and AZ. However, the doors seem to be routinely available in the Midwest, South and East Coast.

I'm at my wit's end - how do I get my 2 doors? I cannot order and pay for them in advance, because the store will not take payment unless an item is in stock. I have no way of letting IKEA know that I've been waiting for these 2 doors for 4 months.

My shopping list number for these 2 doors is [protected].

Can you advise on my next steps? Thank you.

October 30th 2023

I was on the phone for approximately 2 plus hours getting case numbers for items we want to return to IKEA totaling over $3900.00.The case numbers were created and I was directed to the Payments and Credit department to arrange and pay for the Pickup service. I called [protected]) numerous times for over an hour and each time received a message stating that "No one was available to take my call.Please call back." There was no way to leave a message. This is beyond frustrating given the amount money we've spent at IKEA. We need for the items to be returned ASAP.

I feel that IKEA is intentionally making this process difficult. Please advise as soon as possible.

Thank you,

Joseph Hicks

Order#'s: Case#

[protected] - [protected]

[protected] - [protected]

[protected] - [protected]

[protected]

This matter is beyond URGENT.

I paid this order by EXPRESS International Bank Transfer last Friday (. Copy attached.

I was told by the bank that the transfer would have been immediate.

I have been chasing confirmation that my order (Copy attached) has been confirmed and that it will be delivered before the end of this week.

Nobody is answering phone (I have been calling Mal (Areechanya), IKEA for Business Specialist on their number [protected] without success.

I have spoken with the Perth IKEA store. They cannot place my order on the truck as they have not had confirmation that the funds have arrived.

I have sent several emails seeking to have this order, the payment and delivery confirmed, but I get no reply.

I have booked a company to install the kitchen. They have booked a crew, a plumber, and an electrician, based on the order I placed over 2 weeks ago.

It is not possible to move the installer dates (at a cost of $7,368.35), as they are booked out for the next month, and will not be available until late November.

I have an open house deadline to sell this property on the 9th of Nov. We have photographers, a stylist delivering furniture and carpet layers all booked in, based on the kitchen and bathroom vanity being installed prior to the 9th of Nov 2023.

​

order # [protected]

-bed came with box 1,3,3.

-chair still hasn't come

-parts from bed missing

uber and train to Brooklyn to get parts 9/8-$75.00

unable to set up while in NY for my child as planned bc of your error and 4 hrs I spent on the train to Brooklyn.

Had to hire task rabbit $160.00 to assemble. He discovered box 2 missing.

Hoping for box 2 delivery 9/18 and will have to rehire task rabbit for another $160.00 to finish the job

1 hr on phone with customer service 9/8,9/9,9/10/9/11to total 4+ hrs with no resolution

Called [protected] and no answer

We made our order on 8/23 and the estimated delivery date at that time was 8/29, but as we moved into our house on the 29th, the delivery was postponed and we received nothing, so we waited for two more days. When it came to the 31st, my roommate and I were on campus and neither of us was at home, so they rescheduled the delivery date to 9/2 which is the second time it has been postponed. These things above were at least acceptable up to that point.

Yesterday as we checked the status, the estimated date became 9/7. As we inquired, the customer service just said: "The date couldn't be promised". If the estimated date or even the date range can't be promised then my suggestion is that just shut the company because you are selling furniture, not the lottery. Our order has been delayed for the third time and we have been staying in an empty new house for almost a week. This terrible condition is going to be maintained for at least another five days, and this is caused by nothing but simply purchasing items from Ikea.

To try to solve the problem, we've made at least 5 phone calls up to now (and they really love transferring calls). In the beginning, Ikea customer services told us we should contact RXO directly, and they said that they were unable to change the delivery time from their site, while RXO said exactly the same (This is the only moment that allowed me to see the unity of Ikea and RXO, which is fairly ridiculous). We made several more phone calls today to check the update, The first time the Ikea team told us that no truck was scheduled on the 2nd so our delivery could not be rescheduled on that day; but on the second time, a different staff said that their schedules are full on 2nd so they are unable to change our delivery to that date, which means that their information is not even consistent and possibly some of the staff wasn't telling the real condition to their customers.

16/05/2023 - I contacted IKEA on FB Messenger. Prior to this, I have been trying to get a hold of customer service via phone but since I have two young children and am working, I could not really allot a lot of time waiting and retrying. I told them about our problem with our sofa: the armchair part keeps sliding down and we constantly need to prop it up to hold the sofa bed together.

16/05/2023 - They replied and asked for more details, including a request for a photo and video showing the issue. I sent them all the details they requested including a video with my husband demonstrating the faulty part.

17/05/2023 - They asked if we've tried tightening the screws and basic troubleshooting. I replied and said yes and that we actually found a video on YouTube showing how to troubleshoot the same problem with the same sofa. I sent them the link.

18/05/2023 - IKEA responded to say it is a fault in the product itself and that they're happy to exchange/replace the "sofabed section of our FRIHETEN (product name)." They also gave us the option to collect and refund the sofa. We chose the option of replacing the sofabed section. On the same day, they booked the collection and exchange on 6th June between 7am-7pm. They said I will receive a 4-hour slot a few days before the delivery is due to arrive.

*I am unable to track back the date but in between 18th of May and 6th June, I got a call from IKEA's product design/delivery team asking if I could send a photo of the product code on our sofa when I can. This is so they can track and trace who manufactured it and if there are other, similar problems with the same model, that they can make steps to prevent the same problem happening. They asked me to just send the photos to the FB Messenger account that I've been communicating with*

06/06/2023 - On the day itself, I messaged them to verify if we need to dismantle the sofabed section itself and they replied that we do because it will be a quick exchange. We proceeded to dismantle the sofabed unit. I also asked if I will get notified when the delivery team is near and they said I should get a call an hour prior. It was during this time of waiting that I also sent the requested photos of the product design team.

At 3:34 pm, I asked if they could provide a time range for when the team would arrive because our entire day is being spent waiting for them. At 4:17 pm, they replied and said the latest time they should arrive is 7pm and said that if they're unable to make the time slot, they'll typically let me know so it can be rearranged but that it's highly unlikely they won't be able. At 6:18pm, I told them that no one has called and arrived. I've told them that we've already dismantled the sofabed. They responded at 6:29 pm saying there's nothing on their system that says the delivery would not take place and there is a possibility they're just running late. They asked me to wait further because their customer service center closes at 8pm anyway. That way, it's really ensured that the delivery has succeeded or not. At 7:28pm, I told them no one came and no one contacted us. They replied immediately saying they are sorry and they will rebook it. I asked what happened to the delivery and they said at that moment there is no stated reason that's been given by the service provider of why the delivery didn't push through. The next earliest date for delivery is 16/06. This was less than ideal and I've informed them of this because we have guests arriving starting 13/06 and will be staying on the entire June. I asked if they can guarantee that the rebooked delivery will take place because it's difficult to allot an entire day just waiting for something to be delivered. They said they understand and they will set a reminder in the system closer to the date to ensure that everything for the delivery is progressing as it should be.

13/06/2023 - I messaged to reconfirm the collection and delivery/replacement. I reiterated the importance of this because we're having guests. They confirmed that this information is correct and we then exchanged more details about dismantling (i.e. no original box anymore, potentially tying the pieces together, etc.) I told them as well to note that we live on the first floor, not on the ground floor so we need assistance bringing all the parts of the sofabed unit down. They confirmed and noted this.

16/06/2023 - The day of the rebooked delivery. I get a confirmation that the schedule is set for that day and that the estimate delivery window is between 9am and 1pm. I told our flatmate this and she planned her day accordingly. The estimated time of arrival given was 11:17AM. At 2:59pm, I informed them that no one has come. At 3:30pm, I said no one has arrived yet. To both these messages, I didn't get a reply. No one replied and no one showed up.

17/06/2023 - at 00:59 AM, I message them a long message expressing our disappointment and frustrations, recalling what has happened. I asked what the next steps moving forward are. I also posted this on their Facebook page because they seem to be active in replying there. No reply. What's worse, the faulty part has become loose and a part of the screw went inside and so it can no longer function as it's supposed to.

18/06/2023 - 7:16 AM, I get a reply saying that they have contacted a manager in the store to look into our case to get it resolved. They're unsure why it keeps failing.

I don't hear from them anymore.

19/06/2023 - I resend my long message .

20/06/2023, 10:30 am - I get a message saying that the management team at IKEA Wembley store have assured the customer service team that this has been investigated with their delivery partners and they promised to resolve it. They said they will give them a further 24 hours to at least make some initial contact with us. The customer service also said they have set a reminder at 9am the following day to chase the team if there hasn't been a response.

21/06/2023, 12:04pm - They contacted me to ask if I've received any contact. I said none. At 5:09pm, they said they have chased the store management again to advise them about the case and that they will update me if they hear from them.

8:22pm, I get an email saying this: Your goods are due to be delivered today before (22:00 / 21:00). We have a driver assigned to collect your goods but we feel that the driver may be delayed in getting your goods to you this evening before (21:00 / 22:00) as the driver is Delayed in Traffic. This is just a precautionary email to explain the potential risk, its not yet a forgone conclusion and we will keep you updated.

We had no idea about this delivery and because we have guests and lives to attend to, we already have the day planned out. We are not at home and our flatmate was at work as well. I messaged the FB Messenger customer service at 8:29 pm to inform them of this. No reply and I messaged them again at 9:49pm to tell them this has become really frustrating. Near to 10 pm, we get a call from the delivery team's head asking if we can ask our flatmate if she can dismantle the sofabed so they can fulfill the delivery. We check with our flatmate. She's still at work and she isn't able to do it alone as the sofa is massive for her. The delivery is then cancelled again.

When we got home, I send them a photo of the state of the sofa. The faulty part has become worse in the photo.

22/06/2023, 8:09am - I get a reply from them just to ask if the exchange happened and if the photo is showing the successful delivery. This is really frustrating.

I replied that the exchange didn't happen primarily because we weren't prepared for it. Who emails about a furniture exchange at 8pm? What kind of customer service is that? I then further explain that the photo shows that the faulty part has really become worse and we can no longer use the sofabed. We have resorted to sleeping on the mat with our 2 young kids because of this.

That same morning, I get a call from my phone saying they were on the way to deliver the item. We dismantle the sofa again. They show up around 10am. It was a good thing my husband checks the box they delivered before signing it off and we realise there's a missing part. The sofabed unit didn't include the armchair part which is the faulty part. It's no fault of the delivery team as they explained that was what was on their sheet. He explained that the armchair/armrest part is in another box and it wasn't part of the list to be delivered and to explain this to customer service. Aldion (delivery team head) said he will also try to check what has happened. I told him I consulted for advice about the faulty part and it was the customer service who decided what needed replacing. Also, I'm not an employee of IKEA so how am I to know that sofabed unit didn't include the armrest part which is the part we were consulting about?

I send a further longer message about this recent development. We then try to put back together the sofabed again and this time, because the faulty part has been loose, it fell on my left foot in the process.

I get no reply until 25/06/2023.

25/06/2023, 7:21 am - I get a response clarifying another few things that I've already stated in my long message. She asked if the delivery was incomplete but why I was asking for the armchair if the sofabed was the one being delivered. They also said that they can see that in their system it's been delivered on 24/6 and she asked if it's been resolved. I replied at 1:25pm what I told Aldion - we came to IKEA for advice on the faulty part. I'm not the employee. I'm not the expert. They advised on what should be replaced. How am I to know which part or unit includes which. They reply saying they just want to reconfirm they deliver the right part this time and ask which part I want. I reply again that it's not really about what I want, it's what IKEA said I need to have replaced that I refer to after showing them a video of what's wrong with the sofa.

No reply again until 29/06/2023 when they said they can see that the delivery of the armchair has been arranged for and should be with us within 5 days.

01/07/2023 - I could hardly walk on my injured foot. I show the GP my now swollen and wounded foot and he says it's infected. He prescribes me antibiotics and recommends me for an xray if the pain doesn't subside early this week. I am unable to walk as it is too painful.

02/07/2023 - I send a photo of my swollen foot and wound to IKEA and ask if they can provide compensation for all the inconveniences that has led to this.

03/06/2023, 2:50pm - They reply offering a voucher of £50 to be emailed to me as a sign of good will.

03/07/2023 - The armchair part was delivered. My husband screwed it on as instructed and it's still the same problem.

04/07/2023 - I tell them we're not being ungrateful but £50 for all that's happened is low especially now that I am unable to fully work, care for my young children and that the replacement unit still works the same. My husband has had to purchase screws so that it stays in place as I am having a hard time sleeping on the mat already with my injury.

I have six Ikea Milsbo cabinets, product [protected], as well as two Rudsta and other similars from Ikea.

The last two Milsbo, ordered 6/22/2023 and 3/1/2022, have doors that do not fit properly. I have repeatedly taken apart and re-assembled as per directions (and note I have assembled four others before these) but one of the two doors simply does not line up with the other. I ignored the first one on 3/1/2023, but now that this one has the same issue, I don't know what to do.

I've used a bubble level to check both level and plumb, and they are correct on all sides. See attached for both cabinets

What is the problem and how do I solve this?

It has been quite a frustrating experience dealing with IKEA lately. I returned a couple of items to them about 10 days ago and was told by Belen, a very sweet employee, that it would take up to 10 days to receive a mailcheck. However, after 5 days, I decided to call them up because I know that their customer service is not the best. The person who answered the phone gave me the same information as Belen, that I would have to wait 10 days for the mailcheck.

Today, on the 10th day, I called IKEA again and spoke to Monica at the administration office. To my surprise, she told me that it would take up to 4 weeks to receive the check. FOUR WEEKS! This is completely different from what the other two employees had told me. I asked to speak to a manager, not just about my check, but about the training that their employees are receiving. It seems like they are giving out whatever information comes to their mind.

Unfortunately, I was not surprised when Monica told me that she couldn't transfer me to her manager. Instead, she said that she could let her manager, Elzira, know about my opinion. Is this really how a company like IKEA operates? It's quite disappointing to see that they are not taking their customer service seriously.

I really wanted to speak to Elzira, if she exists and is Monica's manager. Is it really worth it for IKEA to have their customers voice out their internal issues on social media? Looking at all the complaints, is this what they are proud of? The way their employees represent them to the world is not something to be proud of.

Overall, I hope that IKEA takes their customer service seriously and trains their employees better. It's frustrating to deal with misinformation and lack of communication. I hope that they can improve in the future.

I recently purchased an armoire from IKEA's website and was quite disappointed with the experience. The delivery was made by a single person and the two flat cartons were left for me to assemble on my own. When I asked for assistance, I was informed that I would have to go to the store and pay for the service in person. This was quite inconvenient as I had already made the purchase online.

I spent a grueling nine hours attempting to assemble the armoire on my own, but only managed to partially succeed. When I contacted IKEA for assistance, I was informed that the instructions clearly stated that two people were required for assembly. I had missed the small X on one person and the two smiling guys looking at a pile of boards, which indicated that two people were required.

When I attempted to return the armoire, I was informed that I would have to do it myself, despite the fact that it would require a large truck and I would have to undo all the work I had already done. After much frustration, I finally managed to get two of my neighbors to help me with the assembly. We spent another four hours working on it, but the doors were still unstable.

The following day, we finally managed to finish the assembly after an additional hour of work. I was quite disappointed to learn that I had not been offered the option to have the armoire assembled when I made the purchase online. When I inquired about it, I was informed that it was no longer possible since the box had already been opened.

I would have gladly paid the extra $83 to have the armoire assembled, but this option was not presented to me at the time of purchase. The only solution offered by IKEA was for me to return the armoire to the store and pay for it to be assembled and redelivered. Overall, I was quite disappointed with the experience and would not recommend purchasing furniture from IKEA's website without carefully reviewing the assembly requirements and options.

I recently ordered a sofa bed from IKEA and was excited to receive it on time. However, my excitement was short-lived when the delivery guy decided to stand one of the boxes upright and walked off. As expected, the box toppled over due to the balance being WAY off! The box landed on metal railings between the two properties and punctured the box, packaging, and product.

Upon inspecting the damage, it was immediately obvious that the product was punctured from falling onto the railings. I refused delivery of that part of the product and requested a replacement. I had to call the IKEA customer services center multiple times to arrange for delivery on the only day I could be present to receive it. Due to job commitments, I couldn't be present during normal hours.

I arranged the delivery date and time and even made special arrangements to leave early from work to ensure I'd be back well ahead of the delivery window. However, I received a text informing me that the delivery had been moved TO THE FOLLOWING DAY! I was frustrated and had to waste a lot of time calling customer services to explain the situation. I wasted my phone credit, time, and put myself in the spotlight for arranging to leave early at work all because the delivery agent couldn't do his job correctly.

To make matters worse, the item isn't held in store, and I can't even fix it myself. Subsequently, IKEA is going to have the re-delivery attempted on a day I specifically told them I would NOT be in - UTTER WASTE OF MY TIME. The delivery service is as much use as an ejector seat in a helicopter!

Overall, I'm disappointed with the delivery service from IKEA. The product itself is of good quality, but the delivery experience was a nightmare. I hope IKEA can improve their delivery service to avoid such inconveniences for their customers in the future.

Ikea is a store that I have had a lot of trouble with. Their online store is not very good and it is hard to find what you are looking for. During the COVID-19 pandemic, they closed all of their physical stores, which made it even harder to get what you need. I thought that they would improve their online and phone services, but they did not. Their website is poorly developed and it is hard to find what you are looking for. Their policies are also confusing and hard to understand.

I recently tried to buy a desk for my home office from Ikea. I saw that the product was available at my local store, so I decided to give it a try. I was surprised to find out that they could only tell me the delivery date after I made the purchase. I went ahead and made the purchase, but I was disappointed to find out that the delivery date was not until June 19th. That is 47 days from the day I made the purchase. I could have gotten faster shipping if I had bought the desk from China.

I tried to call Ikea's customer service several times, but I could not get through to a real person. All of the options I chose led me to a dead end where they just told me that the volume of calls was too high and then hung up. It was very frustrating to deal with Ikea every time I had an issue like this. I decided to cancel the order, but they have a big disclaimer saying that shipping costs are not reimbursable. What shipping costs? They are not planning to send me my items for 47 days.

I would not recommend Ikea to anyone. Their prices may be attractive, but it is not worth the stress. Stay away from Ikea and find a store that has better customer service and policies.