Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Furniture Stores IKEA No return of payments when goods were not delivered
IKEA

IKEA review: No return of payments when goods were not delivered

R
Author of the review
10:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Complaints department

IKEA France

325 rue Henri Barbusse

BP 129 78375

Plaisir

France.

Dear Sirs or Mesdames,

I twish to make a formal complaint against your company and a request to the return of money paid to you at Rouen on 27th April 2022 for goods which failed to be delivered and of which I have no further use.

I live in England but have a small second home in France. I bought and paid for a kitchen at your store in Rouen to be delivered to

my address is in the South West of France

These goods never arrived and were apparently wrongly delivered to an address in Northern France.

76410 Tourneville-La Riviere

With the greatest of difficulty I tried to contact you because the goods never arrived I was told that as 14days had elapsed I would have to reorder and claim back my original payment.

As I had a workman who had dismantled my old kitchen I had no option other than to reorder and the new kitchen has now been successfully fitted yet despite all attempts my original payment has yet to be refunded.

I now wish to claim back 956 euros plus 136euros being the price increase between first and second order. Total 1092 euros.

Claimed loss: 1092 euros

Desired outcome: full refund and an apology

Confidential Information Hidden: This section contains confidential information visible to verified IKEA representatives only. If you are affiliated with IKEA, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More IKEA reviews & complaints

IKEA - ikea cheap furniture 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - ikea credit card is a drama! 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - bad service/incorrect details 3
IKEA - don't shop there 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - malm base and sulton fjordgard mattress - the worst 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - kitchen remodel / incompetence; poor customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - Customer service
IKEA - delivery service
IKEA - delivery issues
IKEA - snapped finger
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all IKEA reviews and complaints

  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
    8800 234 5566
    Click up if you have successfully reached IKEA by calling 8800 234 5566 phone number 5 5 users reported that they have successfully reached IKEA by calling 8800 234 5566 phone number Click down if you have unsuccessfully reached IKEA by calling 8800 234 5566 phone number 7 7 users reported that they have UNsuccessfully reached IKEA by calling 8800 234 5566 phone number
    50%
    Confidence score
    Russia
    800 4532
    800 4532
    Click up if you have successfully reached IKEA by calling 800 4532 phone number 3 3 users reported that they have successfully reached IKEA by calling 800 4532 phone number Click down if you have unsuccessfully reached IKEA by calling 800 4532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling 800 4532 phone number
    100%
    Confidence score
    UAE
    +31 900 235 4532
    +31 900 235 4532
    Click up if you have successfully reached IKEA by calling +31 900 235 4532 phone number 3 3 users reported that they have successfully reached IKEA by calling +31 900 235 4532 phone number Click down if you have unsuccessfully reached IKEA by calling +31 900 235 4532 phone number 6 6 users reported that they have UNsuccessfully reached IKEA by calling +31 900 235 4532 phone number
    Netherlands
    +1 (888) 888-4532
    +1 (888) 888-4532
    Click up if you have successfully reached IKEA by calling +1 (888) 888-4532 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (888) 888-4532 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (888) 888-4532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (888) 888-4532 phone number
    United States
    +1 (866) 866-4532
    +1 (866) 866-4532
    Click up if you have successfully reached IKEA by calling +1 (866) 866-4532 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (866) 866-4532 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (866) 866-4532 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +1 (866) 866-4532 phone number
    Canada
    +44 203 645 0015
    +44 203 645 0015
    Click up if you have successfully reached IKEA by calling +44 203 645 0015 phone number 2 2 users reported that they have successfully reached IKEA by calling +44 203 645 0015 phone number Click down if you have unsuccessfully reached IKEA by calling +44 203 645 0015 phone number 7 7 users reported that they have UNsuccessfully reached IKEA by calling +44 203 645 0015 phone number
    United Kingdom
    +61 280 206 641
    +61 280 206 641
    Click up if you have successfully reached IKEA by calling +61 280 206 641 phone number 7 7 users reported that they have successfully reached IKEA by calling +61 280 206 641 phone number Click down if you have unsuccessfully reached IKEA by calling +61 280 206 641 phone number 7 7 users reported that they have UNsuccessfully reached IKEA by calling +61 280 206 641 phone number
    Australia
    +43 800 081 100
    +43 800 081 100
    Click up if you have successfully reached IKEA by calling +43 800 081 100 phone number 5 5 users reported that they have successfully reached IKEA by calling +43 800 081 100 phone number Click down if you have unsuccessfully reached IKEA by calling +43 800 081 100 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +43 800 081 100 phone number
    100%
    Confidence score
    Austria
    +32 27 191 922
    +32 27 191 922
    Click up if you have successfully reached IKEA by calling +32 27 191 922 phone number 1 1 users reported that they have successfully reached IKEA by calling +32 27 191 922 phone number Click down if you have unsuccessfully reached IKEA by calling +32 27 191 922 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +32 27 191 922 phone number
    100%
    Confidence score
    Belgium
    +45 70 150 909
    +45 70 150 909
    Click up if you have successfully reached IKEA by calling +45 70 150 909 phone number 1 1 users reported that they have successfully reached IKEA by calling +45 70 150 909 phone number Click down if you have unsuccessfully reached IKEA by calling +45 70 150 909 phone number 1 1 users reported that they have UNsuccessfully reached IKEA by calling +45 70 150 909 phone number
    Denmark
    +358 934 829 400
    +358 934 829 400
    Click up if you have successfully reached IKEA by calling +358 934 829 400 phone number 1 1 users reported that they have successfully reached IKEA by calling +358 934 829 400 phone number Click down if you have unsuccessfully reached IKEA by calling +358 934 829 400 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +358 934 829 400 phone number
    100%
    Confidence score
    Finland
    +33 969 362 006
    +33 969 362 006
    Click up if you have successfully reached IKEA by calling +33 969 362 006 phone number 1 1 users reported that they have successfully reached IKEA by calling +33 969 362 006 phone number Click down if you have unsuccessfully reached IKEA by calling +33 969 362 006 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +33 969 362 006 phone number
    100%
    Confidence score
    France
    +49 61 929 399 999
    +49 61 929 399 999
    Click up if you have successfully reached IKEA by calling +49 61 929 399 999 phone number 2 2 users reported that they have successfully reached IKEA by calling +49 61 929 399 999 phone number Click down if you have unsuccessfully reached IKEA by calling +49 61 929 399 999 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +49 61 929 399 999 phone number
    100%
    Confidence score
    Germany
    +353 15 413 300
    +353 15 413 300
    Click up if you have successfully reached IKEA by calling +353 15 413 300 phone number 2 2 users reported that they have successfully reached IKEA by calling +353 15 413 300 phone number Click down if you have unsuccessfully reached IKEA by calling +353 15 413 300 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +353 15 413 300 phone number
    100%
    Confidence score
    Ireland
    +39 278 629 900
    +39 278 629 900
    Click up if you have successfully reached IKEA by calling +39 278 629 900 phone number 2 2 users reported that they have successfully reached IKEA by calling +39 278 629 900 phone number Click down if you have unsuccessfully reached IKEA by calling +39 278 629 900 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +39 278 629 900 phone number
    Italy
    +47 91 502 340
    +47 91 502 340
    Click up if you have successfully reached IKEA by calling +47 91 502 340 phone number 1 1 users reported that they have successfully reached IKEA by calling +47 91 502 340 phone number Click down if you have unsuccessfully reached IKEA by calling +47 91 502 340 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +47 91 502 340 phone number
    100%
    Confidence score
    Norway
    +48 222 750 000
    +48 222 750 000
    Click up if you have successfully reached IKEA by calling +48 222 750 000 phone number 2 2 users reported that they have successfully reached IKEA by calling +48 222 750 000 phone number Click down if you have unsuccessfully reached IKEA by calling +48 222 750 000 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +48 222 750 000 phone number
    100%
    Confidence score
    Poland
    +351 800 203 020
    +351 800 203 020
    Click up if you have successfully reached IKEA by calling +351 800 203 020 phone number 2 2 users reported that they have successfully reached IKEA by calling +351 800 203 020 phone number Click down if you have unsuccessfully reached IKEA by calling +351 800 203 020 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +351 800 203 020 phone number
    Portugal
    +34 900 400 922
    +34 900 400 922
    Click up if you have successfully reached IKEA by calling +34 900 400 922 phone number 1 1 users reported that they have successfully reached IKEA by calling +34 900 400 922 phone number Click down if you have unsuccessfully reached IKEA by calling +34 900 400 922 phone number 1 1 users reported that they have UNsuccessfully reached IKEA by calling +34 900 400 922 phone number
    Spain
    +46 775 700 500
    +46 775 700 500
    Click up if you have successfully reached IKEA by calling +46 775 700 500 phone number 2 2 users reported that they have successfully reached IKEA by calling +46 775 700 500 phone number Click down if you have unsuccessfully reached IKEA by calling +46 775 700 500 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +46 775 700 500 phone number
    100%
    Confidence score
    Sweden
    +41 848 801 100
    +41 848 801 100
    Click up if you have successfully reached IKEA by calling +41 848 801 100 phone number 1 1 users reported that they have successfully reached IKEA by calling +41 848 801 100 phone number Click down if you have unsuccessfully reached IKEA by calling +41 848 801 100 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +41 848 801 100 phone number
    100%
    Confidence score
    Switzerland
    +86 400 800 2345
    +86 400 800 2345
    Click up if you have successfully reached IKEA by calling +86 400 800 2345 phone number 1 1 users reported that they have successfully reached IKEA by calling +86 400 800 2345 phone number Click down if you have unsuccessfully reached IKEA by calling +86 400 800 2345 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +86 400 800 2345 phone number
    100%
    Confidence score
    China
    +852 31 250 888
    +852 31 250 888
    Click up if you have successfully reached IKEA by calling +852 31 250 888 phone number 1 1 users reported that they have successfully reached IKEA by calling +852 31 250 888 phone number Click down if you have unsuccessfully reached IKEA by calling +852 31 250 888 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +852 31 250 888 phone number
    100%
    Confidence score
    Hong Kong
    +81 570 013 900
    +81 570 013 900
    Click up if you have successfully reached IKEA by calling +81 570 013 900 phone number 1 1 users reported that they have successfully reached IKEA by calling +81 570 013 900 phone number Click down if you have unsuccessfully reached IKEA by calling +81 570 013 900 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +81 570 013 900 phone number
    100%
    Confidence score
    Japan
    +966 920 004 532
    +966 920 004 532
    Click up if you have successfully reached IKEA by calling +966 920 004 532 phone number 1 1 users reported that they have successfully reached IKEA by calling +966 920 004 532 phone number Click down if you have unsuccessfully reached IKEA by calling +966 920 004 532 phone number 4 4 users reported that they have UNsuccessfully reached IKEA by calling +966 920 004 532 phone number
    Saudi Arabia
    +65 67 866 868
    +65 67 866 868
    Click up if you have successfully reached IKEA by calling +65 67 866 868 phone number 1 1 users reported that they have successfully reached IKEA by calling +65 67 866 868 phone number Click down if you have unsuccessfully reached IKEA by calling +65 67 866 868 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +65 67 866 868 phone number
    100%
    Confidence score
    Singapore
    +82 16 704 532
    +82 16 704 532
    Click up if you have successfully reached IKEA by calling +82 16 704 532 phone number 1 1 users reported that they have successfully reached IKEA by calling +82 16 704 532 phone number Click down if you have unsuccessfully reached IKEA by calling +82 16 704 532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +82 16 704 532 phone number
    100%
    Confidence score
    South Korea
    +886 412 8869
    +886 412 8869
    Click up if you have successfully reached IKEA by calling +886 412 8869 phone number 1 1 users reported that they have successfully reached IKEA by calling +886 412 8869 phone number Click down if you have unsuccessfully reached IKEA by calling +886 412 8869 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +886 412 8869 phone number
    100%
    Confidence score
    Taiwan
    +66 27 087 999
    +66 27 087 999
    Click up if you have successfully reached IKEA by calling +66 27 087 999 phone number 2 2 users reported that they have successfully reached IKEA by calling +66 27 087 999 phone number Click down if you have unsuccessfully reached IKEA by calling +66 27 087 999 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +66 27 087 999 phone number
    100%
    Confidence score
    Thailand
    +1 (815) 592-4247
    +1 (815) 592-4247
    Click up if you have successfully reached IKEA by calling +1 (815) 592-4247 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (815) 592-4247 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (815) 592-4247 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (815) 592-4247 phone number
    +1 (647) 746-4611
    +1 (647) 746-4611
    Click up if you have successfully reached IKEA by calling +1 (647) 746-4611 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (647) 746-4611 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (647) 746-4611 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (647) 746-4611 phone number
    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
    +1 416 646 8182 ext:2305
    Click up if you have successfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number Click down if you have unsuccessfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number
    National Public Relations Specialist
    More phone numbers
  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 04, 2025
  7. View all IKEA contacts
IKEA Category
IKEA is ranked 1 among 372 companies in the Furniture Stores category
#01 IKEA IKEA #02 Wayfair Wayfair #03 Joss & Main Joss & Main #04 Argos Argos #05 Houzz Houzz
IKEA Alternatives
Modern Furniture 6 reviews Whalen Furniture 11 reviews Amart Furniture 1 review Natuzzi Americas 14 reviews Jag's Furniture & Mattress 15 reviews